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Reviews of Comfort Suites Downtown

2.5 out of 5
Comfort Suites Downtown
2416 North Orange Avenue, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 502 out of 1005 reviews" "
Rating 8 - Good. 332 out of 1005 reviews" "
Rating 6 - Okay. 93 out of 1005 reviews" "
Rating 4 - Poor. 51 out of 1005 reviews" "
Rating 2 - Terrible. 27 out of 1005 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dianet

Liked: Staff & service, property conditions & facilities
The lady at front desk was really nice and helpful
Stayed 1 night in May 2024

2/10 Terrible

Gina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 24, 2024
Gina, thank you for your feedback. We're committed to providing a pleasant experience for our guests. If there is anything specific you would like to share about your stay, please let us know so we can address any concerns.

10/10 Excellent

Elizabeth

Stayed 1 night in May 2024
Response from Customer Service on May 21, 2024
Elizabeth, thank you for your fantastic rating! The team at Comfort Suites Downtown Orlando is thrilled that you had an excellent stay. We look forward to welcoming you back in the future!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and professional front desk staff. Room was spacious and clean. This hotel is very close to theaters, museums and botanical gardens. Highly recommend.
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
David, thank you for your glowing review of Comfort Suites Downtown Orlando. The team is delighted to hear that you enjoyed the spacious and clean room, as well as our convenient location. We appreciate your high recommendation and look forward to welcoming you back soon!

10/10 Excellent

Tropics, Miramar

Stayed 1 night in Apr 2024
Response from Customer Service on May 16, 2024
Tropics, thank you for your stellar rating! The team at Comfort Suites Downtown Orlando is delighted you had a wonderful stay. We hope to welcome you back soon!

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on May 16, 2024
Gilberto, thank you for your excellent rating of Comfort Suites Downtown Orlando. The team is thrilled to know you had a great stay. We're looking forward to welcoming you back on your next visit!

8/10 Good

Britney

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for our one night stay, it was clean and breakfast was good.
Stayed 1 night in May 2024
Response from Customer Service on May 10, 2024
Britney, it's wonderful to hear that your stay at Comfort Suites Downtown Orlando was enjoyable. We're pleased that cleanliness and breakfast met your expectations. It was our pleasure to have you as a guest, and we hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Ahnika

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, although worn, was clean and the room in particular was nicer than most hotels I've stayed in. The area isn't super walkable (there's a Panera across the street) but the staff were incredible and the complimentary breakfast is on the better end for a hotel like this. I was a single woman traveling and felt safe. I would recommend this location!
Stayed 2 nights in May 2024
Response from Customer Service on May 8, 2024
Ahnika, it's heartwarming to hear that you appreciated the cleanliness of Comfort Suites Downtown Orlando, as well as the enhanced quality of our rooms. It is always fantastic when our guests recognize the efforts of our dedicated team members and enjoy our satisfying complimentary breakfast. Although you found the area to be less accessible on foot, we're glad to know you felt secure throughout your stay and are willing to recommend us. Thank you for your kind review and we look forward to hosting you again!

10/10 Excellent

Betzaida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to the hospital
Stayed 3 nights in Apr 2024
Response from Customer Service on May 8, 2024
Betzaida, we're glad that the location of Comfort Suites Downtown worked out well for your needs. Your comfort and satisfaction are our utmost priorities. We hope to welcome you back in the near future.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Room very clean and quite.
Stayed 1 night in May 2024
Response from Customer Service on May 5, 2024
Patricia, we're overjoyed to hear your stay at Comfort Suites Downtown met your expectations. It's wonderful to know you found our rooms to be spotless and quiet. We aim to provide a peaceful and clean environment for our guests. Thank you for your kind words! We're looking forward to welcoming you back in the future.

8/10 Good

MARCIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One issue was that the bathroom sink didn’t drain well.
Stayed 4 nights in Apr 2024
Response from Customer Service on May 2, 2024
Marcia, thank you for sharing your feedback about your recent stay. It's regrettable to hear that there was a concern with the drain in the bathroom. We're diligently addressing these types of issues to ensure an even better experience for our future guests. Your input is very valuable to us and helps us improve. We hope to welcome you back to Comfort Suites Downtown for a seamless stay.

10/10 Excellent

Micheal, Lawrenceville

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Slightly older than pictures but the room was very nice.
Stayed 1 night in Apr 2024
Response from Customer Service on May 1, 2024
Micheal, thank you for your great review! At Comfort Suites Downtown, we always aim to offer our guests immaculate rooms which have a comfortable and welcoming ambiance. We're pleased to hear you found your room to be nice. We are proud of our well-kept property and look forward to welcoming you back soon.

10/10 Excellent

Lakisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Apr 28, 2024
Thank you for the great rating, Lakisha!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Comfort Suites Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Thank you for the excellent rating, Marilyn!Our goal is to go above and beyond to ensure our guests have a memorable experience at Comfort Suites Downtown! We look forward to hosting you again soon.

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good property
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Joseph, thank you for recognizing the value of Comfort Suites Downtown. It's wonderful you found it fitting for your stay. We hope to have another chance to serve you in the future.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Good room for the money.
Stayed 5 nights in Jan 2024
Response from Customer Service on Apr 23, 2024
Alex, thank you for choosing Comfort Suites Downtown. It brings us joy to hear that you found our rooms valuable for your stay. We aim to provide a comfortable and affordable experience for our guests. We hope to see you again soon!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Sara, we're thrilled to see your perfect rating! It's such a pleasure to know that you enjoyed your stay at Comfort Suites Downtown and we hope that everything from our service to our accommodations exceeded your expectations. We do look forward to welcoming you back for another exceptional experience!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 23, 2024
Beth, thank you for sharing your glowing review. It's wonderful knowing your stay at Comfort Suites Downtown exceeded your expectations. Do visit us again on your next trip to town. We're looking forward to welcoming you back.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient while visiting my family in the hospital
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Mary, we're glad that the location of Comfort Suites Downtown provided convenience during your family visit. We hope for the best outcomes for your family and are grateful you chose us during such a crucial time. We look forward to serving you again in more pleasant circumstances.

10/10 Excellent

Heisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and near everything
Stayed 2 nights in Feb 2024
Response from Customer Service on Apr 17, 2024
Heisha, it's delightful to hear that you appreciated the cleanliness and convenient location of Comfort Suites Downtown. We strive to provide a welcoming and comfortable stay for all our guests. We'd be thrilled to be your host again on your next visit. Thank you for taking the time to share your wonderful feedback.

8/10 Good

bruce

Stayed 4 nights in Apr 2024
Response from Customer Service on May 6, 2024
Bruce, we appreciate your positive rating of Comfort Suites Downtown! Thank you for taking the time to share it on Expedia. We hope to welcome you back for another pleasant stay soon.

10/10 Excellent

Gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic but adequate
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Gina, thank you for letting us know that Comfort Suites Downtown properly met your needs. We aim to provide comfortable and convenient accommodations in a superb location, making for a sufficiently satisfying stay. We look forward to your return in the future.

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, comfortable stay with free breakfast and parking.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Laura, it's wonderful to know that you enjoyed a serene and cozy stay at Comfort Suites Downtown. We're delighted that the complimentary breakfast and parking added to the convenience of your visit. We appreciate your feedback and can't wait to welcome you back in the future.

10/10 Excellent

rogener

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 14, 2024
Rogener, thank you for taking the time to leave a rating. We're delighted that your stay at Comfort Suites Downtown was satisfactory. We aim to continue providing optimal service to make our guests' experience even better. Looking forward to welcoming you back soon!

4/10 Poor

Guido, mcclellanville

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Guido, it's disappointing to see a less-than-satisfactory rating without accompanying feedback. We strive to provide exceptional experiences and value for our guests, and we're determined to improve. Your honest rating serves as an invaluable tool in our ongoing efforts. We hope that you will give us another chance to provide a heartfelt welcome and memorable stay.

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Love how close it is to the hospital and had everything we needed to be comfortable
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Elaine, it's wonderful to hear that your stay at Comfort Suites Downtown met your needs. We're delighted you appreciated our proximity to the hospital and that we provided everything that you needed for your comfort. We hope to welcome you back in the future!

8/10 Good

BARBARA

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 24, 2024
BARBARA, thank you for choosing Comfort Suites Downtown and for taking the time to rate your stay. It's wonderful to see that you had a positive experience with us. We're looking forward to welcoming you back on your next visit.

10/10 Excellent

Myron Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Thank you for the wonderful rating, Myron!It's fantastic you enjoyed your time at Comfort Suites Downtown so much! We look forward to hosting you again soon for another amazing experience!

10/10 Excellent

Armando

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 22, 2024
Thanks for the amazing rating, Armando!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Comfort Suites Downtown!

10/10 Excellent

Jhilma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stuff and service was excellent,and the place was clean. The only thing I did not like is the location because there were not many places to eat.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Jhilma, thank you for your kind words about our service at Comfort Suites Downtown and how clean you found our hotel. We're pleased to hear that you were satisfied with your stay overall. We understand your preference for a wider variety of dining options nearby and take your feedback seriously. We hope you'll return in the future and we'll be more than happy to suggest some hidden food spots in the area.

10/10 Excellent

John, Lafayette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good condition. Easy to get into and out of.
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
John, thank you for your outstanding feedback about Comfort Suites Downtown. We're pleased to hear you enjoyed the accessibility and pristine condition of our premises. We appreciate your choosing our hotel for your recent stay and looking forward to welcoming you back soon.

10/10 Excellent

Amber

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at check in and check out was super friendly made everything super easy. The hotel was clean and perfect for a family to stay for the night (would have been an excellent choice for multiple nights as well). Breakfast was delicious with eggs, sausage and dollar sized pancakes, with other extras such as fruit, yogurt, toast and fritters. It was quiet and the fridge/freezer combo (mini) microwave worked (a feat in itself for some places). 10/10 would stay again on our next medical trip to the hospital.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Amber, thank you so much for this wonderful feedback. We're thrilled that Comfort Suites Downtown provided an welcoming atmosphere and impeccable service. We're glad our delectable breakfast and efficient amenities added comfort to your stay. A reliable and hospitable experience is what we aim for. We're ecstatic to hear that you'll choose our hotel for your future stays. Looking forward to welcoming you on your next trip!

8/10 Good

franck

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this place.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Franck, it's fantastic to hear that you would recommend Comfort Suites Downtown. Our ultimate goal is to create memorable experiences and your support means a lot to us. We hope to see you again soon.

10/10 Excellent

South Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply Great and amazing
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
It's wonderful to hear you found Comfort Suites Downtown to be simply outstanding. Thank you for sharing your appreciation. We hope to welcome you back soon, ensuring another amazing experience.

8/10 Good

Lucianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and comfortable.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Lucianna, it's wonderful to hear that you found Comfort Suites Downtown to be warm and relaxing. We appreciate your feedback and look forward to welcoming you back on your next visit.

10/10 Excellent

Wanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 1 night with my family and everything was excellent, comfortable beds, very good cleaning, very friendly staff and good breakfast.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Wanda, it's encouraging to hear that you found Comfort Suites Downtown to be excellent, with comfy beds and superior cleanliness. It's great that our team members impressed you with their friendliness and that you enjoyed breakfast. We sincerely appreciate your feedback and look forward to hosting your family again in the future.

10/10 Excellent

Athanasios, COVINGTON

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to nearby bars and restaurants and downtown Orlando.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Athanasios, it's delightful to hear that you appreciated Comfort Suites Downtown's excellent location, making it easy for you to access Orlando's vibrant nightlife and dining spots. We hope your exploration of downtown Orlando was a memorable one. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Ron

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Ron, thank you for choosing Comfort Suites Downtown for your stay and for rating us on Expedia. We're glad that your experience was largely positive and hope to welcome you back in the future for an even better experience.

8/10 Good

JUDIANNE, Clearwater

Liked: Cleanliness, staff & service
The jacuzzi and pool is located right in the front of the property near the downtown streets. That I did not like.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Judianne, thank you for your feedback. Your thoughts on the location of our pool and jacuzzi have been noted. We aim to provide a relaxing experience for all our guests. We're glad to know that your overall stay at Comfort Suites Downtown was enjoyable. We look forward to welcoming you back.

10/10 Excellent

Jerry

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Thank you for the fantastic rating, Jerry!It's outstanding you had such a wonderful experience at Comfort Suites Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

George

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 27, 2024
Thanks for the outstanding rating, George!We're delighted your time at Comfort Suites Downtown was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel reasonable priced.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Lisa, it's wonderful to hear that you found the Comfort Suites Downtown to be economically accessible. We believe in providing excellent service and comfort at a great value. Thank you for your feedback, we look forward to hosting you again soon.

10/10 Excellent

Melba

Traveled with family
Liked: Staff & service, property conditions & facilities
-
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 4, 2024
Thank you for the 5/5 rating, Melba!It's excellent you enjoyed your time at Comfort Suites Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly helpful staff, clean comfortable rooms, and a hot tub that's actually hot. White Wolf Cafe is a 6 minute walk away (amazing breakfast burger, tell Mandy I said hi) 11/10 will stay again the next time I'm in Orlando. With love, Carmen's favorite HM
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 4, 2024
Joshua, it's wonderful to hear how much you enjoyed your stay at Comfort Suites Downtown. We're delighted to hear the connectivity of our location and our pristine accommodations enhanced your time in Orlando. It certainly sounds like our warm and efficient team members played a key role in your experience. Do take the time to visit us again, we're excited to extend another exceptional stay your way. Cheers to your travel adventures!Enthusiastically,The Team at Comfort Suites Downtown

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was a breeze and the staff was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Suzanne, we're thrilled to hear that your check-in at Comfort Suites Downtown was efficient and our team members left a positive impression. We hope to see you again for another amazing experience.

10/10 Excellent

Nodirbek, Franklin

Stayed 5 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Nodirbek, it's pleasing to see your top rating of Comfort Suites Downtown. We are glad you had an outstanding experience. Thank you for choosing us and we can't wait to welcome you back in the near future.

8/10 Good

Alix

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Alix, we're thrilled to see that your experience at Comfort Suites Downtown brought satisfaction. We continually strive to offer memorable experiences, and your rating indicates we're achieving that goal. Thanks for choosing us for your stay, we look forward to welcoming you back in the future!

10/10 Excellent

Schileeta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked first floor
Stayed 2 nights in Sep 2023
Response from Customer Service on Feb 29, 2024
Schileeta, it's great to hear that the Convenience Suites Downtown's ground level accommodation was to your liking. We're glad you had a positive experience and look forward to serving you again in the future.

10/10 Excellent

Jose

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Jose, thank you for choosing the Comfort Suites Downtown. We're delighted to know your stay was a pleasant one. Your feedback is highly appreciated and we look forward to welcoming you back in the near future. Safe travels!

10/10 Excellent

Nancy

Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Nancy, thank you for your stellar rating! We are thrilled that Comfort Suites Downtown met your expectations. Your feedback serves as an encouragement to our team. We are pleased to know you enjoyed your stay and look forward to welcoming you back in the future!