2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Hilton Vacation Club Aqua Sol Orlando West

3.5 out of 5
Hilton Vacation Club Aqua Sol Orlando West
17777 Bali Blvd, Winter Garden, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 2096 out of 3544 reviews" "
Rating 8 - Good. 787 out of 3544 reviews" "
Rating 6 - Okay. 297 out of 3544 reviews" "
Rating 4 - Poor. 180 out of 3544 reviews" "
Rating 2 - Terrible. 184 out of 3544 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Yusisleydi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Some staff need to be better training.. (reception) disrespectful
Stayed 2 nights in May 2024

10/10 Excellent

Dawn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved separate bathrooms and bedrooms, along with the full kitchen and washer/dryer combo. We also enjoyed the waterpark and the pool. This property has so many amenities, and nice staff every where you turn. Only thing we wished they would add is hooks in the bathrooms for your towels.
Stayed 6 nights in May 2024

10/10 Excellent

Candice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our third time at this hotel. First two times is was a Liki Tiki, even when I booked it this time it was Liki Tiki. The transition hasn't stopped the quality of service. Some things not working properly as they get transitioned. The only down side abput the Hilton transitions is I'm sure we wont be able to afford it next time.
Stayed 5 nights in May 2024

6/10 Okay

Yaisyry

Liked: Staff & service
Smoking areas very uncomfortable
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. We would recommend this resort to anyone.
Stayed 3 nights in Apr 2024
Response from Yasmine Warszavsky Span on May 24, 2024
Greetings,Thank you for choosing Aqua Sol and for completing the survey. Best regards.

4/10 Poor

alton, Huntsville

Liked: Staff & service
Disliked: Cleanliness
Just didn’t like it
Stayed 2 nights in May 2024
Response from Yasmine Warszavsky Span on May 24, 2024
Greetings,Thank you for choosing Aqua Sol and for completing the survey. Best regards.

10/10 Excellent

Niurky, Hollywood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Yasmine Warszavky Span on May 24, 2024
Greetings,Thank you for choosing Aqua Sol and for completing the survey. Best regards.

10/10 Excellent

Nisrine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is great, resort is very clean and quiet.
Stayed 6 nights in May 2024
Response from Shane Oliver on May 24, 2024
It has been our pleasure to serve you. We hope that in the near future you will select us once again as your resort vacation destination.

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be back
Stayed 5 nights in May 2024
Response from Shane Oliver on May 24, 2024
It has been our pleasure to serve you. We hope that in the near future you will select us once again as your resort vacation destination.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Francisco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in May 2024
Response from Shane Oliver on May 22, 2024
Hello Francisco, thank you for for you survey. We love that you enjoyed your stay with us.

10/10 Excellent

Kassie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 5th stay and as always everything was amazing. From the staff, to the amenities, to the condo, everything was perfect. My only complaint is they make the security wear all black uniforms in the Florida heat.
Stayed 5 nights in May 2024
Response from Yasmine Warszavsky-Span on May 22, 2024
Thank you for choosing Aqua Sol Resort over the years as your vacation destination of choice. We sincerely appreciate you taking the time to provide us with your feedback.

10/10 Excellent

Alejandra, Chelsea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was not awarded that the building was under construction.
Stayed 3 nights in May 2024
Response from Yasmine Warszavsky-Span on May 22, 2024
Thank you for choosing Aqua Sol Resort over the years as your vacation destination of choice. We sincerely appreciate you taking the time to provide us with your feedback.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Yasmine WarszavskySpan on May 23, 2024
Greetings,Thank you for choosing Aqua Sol Resort for your vacation destination of choice. We sincerely appreciate you taking the time to provide us with your feedback. Regards.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service, clean rooms, nice pools.
Stayed 1 night in May 2024
Response from Yasmine Warszavsky-Span on May 22, 2024
Thank you for choosing Aqua Sol Resort for your vacation destination of choice.

10/10 Excellent

Sam

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 4 nights with small children. It was a great stay! The staff was all so friendly and helpful. We did most all the activities provided which was also wonderful! This resort has much to offer on site really giving a day full without having to leave. We used the water park/pool area, playground, putt-putt, paddle boating, basketball, and volleyball. The art center even offered some additional paid activities. My kids made stuffed animals. - I would definitely recommend! They were doing construction on the front entrance which caused some confusion getting in the first time but nothing that couldn’t be worked around. Overall our place was clean and nice. Offered everything we needed.
Stayed 4 nights in May 2024
Response from Yasmine Warszavsky-Span on May 22, 2024
Thank you for choosing Aqua Sol Resort over the years as your vacation destination of choice. We sincerely appreciate you taking the time to provide us with your feedback. We are glad that you enjoyed our property.Best regards.

6/10 Okay

TAMIKA

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in May 2024
Response from Yasmine Warszavsky-Span on May 22, 2024
Thank you for choosing Aqua Sol Resort over the years as your vacation destination of choice. We sincerely appreciate you taking the time to provide us with your feedback.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities
There was a lot of construction going on around the entrance area of the hotel. Made it kind of noisy and hard to get around. But this is a temporary thing and it will be better once its done I'm sure.
Stayed 3 nights in May 2024
Response from Yasmine Warszavsky-Span on May 21, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon for another great vacation.Regards.

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Los tragos malisimas, es mejor llevar su propio bebida
Stayed 2 nights in Apr 2024
Response from Yasmine Warszavsky-Span on May 21, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon for another great vacation.Regards.

8/10 Good

Miguel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó la estancia en el lugar, lo único que no nos agradó es que no nos dejaban poner música ni dentro del departamento pasadas las 10 y fuimos a vacacionar, el chico que trabajaba en el parque acuático no quería abrir el parque nuevamente a pesar de que la administración aprobó que abrieran y estábamos varias personas molestas por que vamos de vacaciones y nos tocó salir del lugar ya que no querían abrir la piscina después de una pequeña lluvia. Por lo demás súper bien muy limpio.
Stayed 2 nights in May 2024
Response from Yasmine Warszavky Span on May 21, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon for another great vacation.Regards.

10/10 Excellent

Leah, Bassett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place! It was perfect for a Disney visit, then other activities at the resort! Highly recommend
Stayed 3 nights in May 2024
Response from Yasmine Warszavky Span on May 21, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon for another great vacation.Regards.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities
Overall really liked the place would stay again for sure. The only thing that was alittle off to me was that there was no extra pillows or sheets for the sofa bed.
Stayed 3 nights in May 2024
Response from Yasmine Warszavky Span on May 24, 2024
Greetings,Thank you for choosing Aqua Sol and for completing the survey. Best regards.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service
There was lots for the family to do and different pool to swim in. Pool open late was great
Stayed 5 nights in May 2024
Response from Yasmine Warszavsky-Span on May 21, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon for another great vacation.Regards.

10/10 Excellent

Raymond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in an excellent location. Close to plenty of dining options. The facilities were clean and very well maintained and the staff was very friendly and helpful. I will be making another visit to this resort my next time traveling to Orlando for vacation.
Stayed 3 nights in May 2024
Response from Yasmine Warszavsky-Span on May 21, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon for another great vacation.Regards.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from Yasmine Warszavsky-Span on May 21, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon for another great vacation.Regards.

10/10 Excellent

Alora

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge and I was so impressed with the space! Staff was very welcoming and informative on amenities and local attractions! Water park was ideal for smaller children but my son was still happy to have slides!
Stayed 2 nights in May 2024
Response from Yasmine Warszavsky-Span on May 21, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon for another great vacation.Regards.

6/10 Okay

Elmer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I have stayed in this property multiple timew throughout the years, but this time I left a bit dissapointed. The entrance and exit was a bit of a hustle because of the construction going on. Also, at the time of check in the staff wasnt as friendly and wasnt that helpful with the questions I had. I had made a reservation for a king size room and was given a queen size room. The next day I reach out the front desk and they told they had actually given me a queen instead of a king. They offered a free upgrade but since I was already settled and with two kids, we didnt want to move since we were checking out the next day. They tried make it right and offered that next time I stayed there, they will offer an upgrade free of charge. They also charged me half the resort the fee they had previously charged. I really hope they honor the free upgrade when I go back.
Stayed 2 nights in May 2024
Response from Yasmine Warszavsky-Span on May 21, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you in the future, and we want to make sure that it will be a great vacation.Regards.

10/10 Excellent

Tanya

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been coming here for our Annual Church Retreat and we love it! Very peaceful and beautiful. My grands love it as well and we've also came for Thanksgiving. Everyone was friendly and we will continue to come back!
Stayed 2 nights in May 2024
Response from Shane on May 17, 2024
We love that you enjoyed your stay. We look forward to having you again.

10/10 Excellent

Kimberly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very comfy and friendly staff
Stayed 4 nights in Mar 2024
Response from Yasmine Warszavsky-Span on May 15, 2024
Greetings,Thank you for choosing Aqua Sol and thank you for completing the survey,Best regards.

10/10 Excellent

Mark

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with two children (11 and 8 years old). I was nervous from some of the reviews, but we had a wonderful stay! Our room was a one bedroom and our kids slept on the pull-out couch. Our first day we needed sheets and blankets for the pull-out couch so we told the front desk. Someone brought it to our room within an hour. Another day we needed more shampoo. I texted them and someone came within 15 mins. This place worked out great for us and most of the time were out doing things in FL. Disney and others were close enough, not a terrible drive! The pools were great! My kids loved the water park but also loved the single pools. We did take the boats out one of the days and had fun! They had some construction going on so coming in was a little annoying but not the end of the world. When we came, they did ask us about a timeshare at check-in, we said no thanks and they never asked us again. Place was clean, staff was nice. We would stay here again if coming back to the area.
Stayed 6 nights in May 2024
Response from Yasmine Warszavsky-Span on May 15, 2024
Greetings,Thank you for choosing Aqua Sol and thank you for completing the survey. We are so glad that you enjoyed the property.Best regards.

10/10 Excellent

caira m

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at the Hilton vacation club. One thing that could be taken into consideration is a contact number. It is impossible to reach them.
Stayed 3 nights in May 2024
Response from Yasmien Warszavsky-Span on May 16, 2024
Greetings,Thank you for choosing Aqua Sol Resort for your vacation destination of choice. Please feel free to contact the resort directly.Best regards.

8/10 Good

Sade

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funny clean enviroment
Stayed 2 nights in May 2024
Response from Yasmine Warszavsky-Span on May 15, 2024
Greetings,Thank you for choosing Aqua Sol and thank you for completing the survey.Best regards.

10/10 Excellent

Briana

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It’s was nice didn’t have a upgrade room at first but something happened to my building so they upgrade my room it was a complete difference
Stayed 7 nights in May 2024
Response from Yasmine Warszavky Span on May 15, 2024
Greetings,Thank you for choosing Aqua Sol and thank you for completing the survey.Best regards.

10/10 Excellent

Jasmine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very nice. We enjoyed the water park
Stayed 3 nights in May 2024
Response from Yasmine Warszavsky-Span on May 15, 2024
Greetings,Thank you for choosing Aqua Sol and thank you for completing the survey.Best regards.

4/10 Poor

troy

Traveled with family
Disliked: Staff & service, property conditions & facilities
Security at the property is super rude. K ok’ing people out of the pool 15 min early in a very unprofessional way. Not enough pool for number of guests so it was always packed. Entry security was lazy and rude.
Stayed 5 nights in May 2024
Response from Yasmine Warszavsky-Span on May 15, 2024
Greetings,Thank you for choosing Aqua Sol and thank you for completing the survey.Best regards.

8/10 Good

Stephanie

Stayed 2 nights in May 2024
Response from Yasmine Warszavsky-Span on May 15, 2024
Greetings,Thank you for choosing Aqua Sol and thank you for completing the survey.Best regards.

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, amenities
Everyone was so helpful and nice. Love the security. And the safety of the property
Stayed 3 nights in May 2024
Response from Yasmine Warszavsky-Span on May 15, 2024
Greetings,Thank you for choosing Aqua Sol and thank you for completing the survey.Best regards.

10/10 Excellent

Jennely

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked on to see how things are going. And also asked if we needed anything via phone calls and text. It was an amazing visit we will be back.
Stayed 6 nights in May 2024
Response from Yasmine W-Span on May 12, 2024
Greetings,Thank you for choosing Aqua Sol and we hope to see you and your family in the future.Best regards,

10/10 Excellent

Laura

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property , we love it .
Stayed 3 nights in May 2024
Response from Yasmine W-Span on May 10, 2024
Greetings,Thank you for choosing Aqua Sol Resort for your vacation destination of choice. We sincerely appreciate you taking the time to provide us with your feedback. Regards.

10/10 Excellent

Leslie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waterpark was great and live the text updated throughout the day.
Stayed 4 nights in Apr 2024
Response from Yasmine W-Span on May 10, 2024
Greetings,Thank you for choosing Aqua Sol Resort for your vacation destination of choice. We sincerely appreciate you taking the time to provide us with your feedback. Regards.

10/10 Excellent

KONSTANDINOS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the different pools and activities available.
Stayed 4 nights in May 2024
Response from Yasmine Warszavsky-Span on May 9, 2024
Greetings,Thank you for choosing Aqua Sol. Best regards.

8/10 Good

alison

Traveled with family
I’ll be honest I was very skeptical to stay here, but the entire experience exceeded my expectations. The staff was amazing. The room was great. The amenities were perfect for the kids. Highly recommend!
Stayed 5 nights in May 2024
Response from Yasmine W-Span on May 8, 2024
Greetings,Thank you for choosing Aqua Sol Resort. Regards.

10/10 Excellent

Hector

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious easy with connecting rooms.
Stayed 2 nights in May 2024
Response from Yasmine W.S. on May 7, 2024
Greetings,Thank you for choosing Aqua Sol for your vacation destination.Best regards.

10/10 Excellent

Rosemarie

Traveled with family and small children
Liked: Cleanliness, staff & service
We loved our room with the kitchenette and the water park was amazing.
Stayed 7 nights in Apr 2024
Response from Yasmine W-S on May 7, 2024
Greetings,Thank you for choosing Aqua Sol for your vacation destination.Best regards.

10/10 Excellent

Meilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in May 2024
Response from Yasmine W.S. on May 7, 2024
Greetings,Thank you for choosing Aqua Sol for your vacation destination.Best regards.

2/10 Terrible

Laura

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I have ever stayed at. Rude staff, musty smell in rooms. The list goes on.
Stayed 7 nights in Apr 2024
Response from AR on May 6, 2024
Greetings,Thank you for choosing Aqua Sol. We apologized for any inconvenience and hope that you will give us another chance to make it right.Best regards.

10/10 Excellent

Makia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5/5 EXCELLENT PROPERTY!!! Family & Kid Friendly!! Will most definitely be back!
Stayed 3 nights in Apr 2024
Response from AR on May 6, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

10/10 Excellent

Nankishore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly
Stayed 4 nights in Mar 2024
Response from AR on May 6, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

8/10 Good

Charlotte

Stayed 6 nights in Apr 2024
Response from AR on May 6, 2024
Greetings,Thank you for choosing Aqua Sol. We hope to see you soon.Best regards.

2/10 Terrible

Ashley

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
I stayed 4 nights and every night I had to get a new set of keys! As a single mom traveling with 3 kids, getting back late after Disney/SeaWorld and a beach day to our condo keys not working was very frustrating!! The first night they sent security, which took over 20 minutes. My kids and I were waiting in the dark and needing to use the bathroom. I went to the front desk the following morning and was told it wouldn't be an issue again. They lied to me and had no care in the world. They texted me everyday, bugged me about a timeshare and yet failed to mention I would again need a new set of keys. I would of been more than happy to stop by the front desk in the morning and pick up keys as we had to drive by it to get to our condo. I talked to several other guests, one family only had to get one new set of keys and another family waited 2 days for their toilet to be fixed or moved to another room. The location is under construction. Terrible customer service! They do not care.
Stayed 4 nights in Apr 2024
Response from AR on May 6, 2024
Greetings,Thank you for choosing Aqua Sol. We apologized for any inconvenience and hope that you will give us another chance to make it right.Best regards.