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Reviews of Hotel Deco

4.5 out of 5
Hotel Deco
1504 Harney Street, Omaha, NE

Reviews

8.4

Very Good

Rating 10 - Excellent. 552 out of 1001 reviews" "
Rating 8 - Good. 202 out of 1001 reviews" "
Rating 6 - Okay. 121 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 62 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

April

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We were excited to try the restaurant but were served bruschetta on smashed soggy burger buns rather than toasted bread. Seemed like our table was avoided by staff after being served. Concierge/receptionist didn’t acknowledge us at all. There was no breakfast or coffee available in the morning. We were only given decaf pods in our room & when we asked, the woman at the desk said they were out & offered no solution. We door dashed coffee which she let sit at the desk rather than notifying us it had arrived. After staying at this hotel & being very happy multiple times in the past, this was not a great stay.
Stayed 1 night in May 2024

8/10 Good

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities
The water pressure was too low had difficult time showering. 11 floor
Stayed 1 night in May 2024

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Luis the valet attendant was amazing! Friendly and professional!
Stayed 1 night in May 2024
Response from Kristine Goertz-Campbell, Director of Sales on May 20, 2024
Thank you, Fran, for the 5 out of 5 review, greatly appreciated. We think Luis is pretty awesome too, and will share your kind words with him. We look forward to having you back as our guest again soon. Safe travels.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
It is a clean, comfortable stay and walking distance from one of our favorite restaurants.
Stayed 1 night in May 2024
Response from Kristine Goertz-Campbell, Director of Sales on May 20, 2024
Thank you for the kind words, Tom and for taking the time to leave us a review, your feedback is greatly appreciated. Safe travels.

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Needs another trash can (the only one was in the bathroom) and better black out curtains.
Stayed 1 night in May 2024
Response from Kristine Goertz-Campbell, Director of Sales on May 20, 2024
Thank you, Jeremy, for taking the time to leave a review, we appreciate your feedback. Hope to have you back as our guest again soon. Safe travels.

8/10 Good

Elizabeth

Traveled with family
Liked: Amenities, property conditions & facilities
Lovely restaurant
Stayed 1 night in May 2024
Response from Kristine Goertz-Campbell, Director of Sales on May 20, 2024
Thank you, Elizabeth, for the kind words, greatly appreciated. We look forward to having you back as our guest again soon. Safe travels.

10/10 Excellent

Tijuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kristine Goertz-Campbell, Director of Sales on May 20, 2024
Thank you, Tijuan, for the 5 out of 5 review, greatly appreciated. We look forward to having you back as our guest again soon. Safe travels.

6/10 Okay

Wanda

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The beds were super comfortable. We weren’t able to check in early because they had so many rooms to clean, so the extra time was not spent napping like we hoped. We also liked that the windows opened so we could get fresh air. The one thing that was disappointing was the water pressure/the shower. It seems like the hard water did its damage and the water was barely a trickle out of 2/3 options. (We were in 706). The staff was very courteous and were very apologetic regarding the wait. It was a pleasant stay all things considered.
Stayed 1 night in Apr 2024
Response from Kristine Goertz-Campbell, Director of Sales on May 6, 2024
Hello Wanda, Thank you for taking the time to leave us a review, we appreciate the kind words about our staff. We do apologize we were unable to accommodate your early check in request as we were sold out the previous night. We always try if we can. Safe travels.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel was beautiful! Great location, easy access to the Old Market. Lobby and rooms nice and clean. Staff very friendly and helpful. Loved our stay- however there is two issues we had: 1) our room never got below 74 degrees. Even after switching rooms. Lucky we came in spring and not summer. 2) Water pressure. When other reviews say poor water pressure. They do not touch on how poor. Trickle at best. However, the water did stay nice and hot. The pressure is non-existent, not poor.
Stayed 3 nights in Apr 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, spacious, modern
Stayed 1 night in Apr 2024
Response from Kristine Goertz-Campbell, Director of Sales on May 6, 2024
Thank you for the 5 out 5 rating, we appreciate you! So glad you enjoyed your stay. Hope to see you again soon. Safe travels.

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Place
Stayed 1 night in Apr 2024
Response from Kristine Goertz-Campbell, Director of Sales on Apr 29, 2024
Thank you, Dexter, for the great review. We think you are pretty amazing too! Please come stay with us again soon.

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant is a great place to eat. We have never had a bad meal (Dinner/Breakfast).
Stayed 1 night in Apr 2024
Response from Kristine Goertz-Campbell, Director of Sales on Apr 25, 2024
Thank you, Robert, for the kind words, and taking time to leave a review. We truly appreciate your business. Hope to see you again soon!

10/10 Excellent

Kim

Great location for night on the town
Stayed 1 night in Apr 2024
Response from Kristine Goertz-Campbell, Director of Sales on Apr 20, 2024
Thank you, Kim, for the 5 out of 5 rating, we appreciate you! Looking forward to having you as our guest again soon. Safe travels.

2/10 Terrible

Robert

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately, they were having an issue with their air conditioning. The front desk help was outstanding. They tried to move us to a different room, but it was still reading over 80 degrees. We decided not to stay because it was too hot to sleep. I can't stress enough how great their staff was though. They were extremely apologetic.
Stayed 1 night in Apr 2024
Response from Kristine Goertz-Campbell, Director of Sales on Apr 17, 2024
Hi Robert, we do apologize about the AC, unfortunately it is being repaired as fast as possible. We do apologize for the inconvenience as we would have loved to have you as our guest. Hope to see you soon. Safe travels.

2/10 Terrible

Jessics

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We checked in later Saturday afternoon per their check in times and waited for an extended amount of time. There was only 1 person checking in while another person kept walking up front and then walking away-could have helped move along the 6 check ins waiting to get in. I went down to the lobby again to ask about the air conditioning as I had it turned on but our room got hotter as the evening went on. When we went to bed, it was 89 in there (had air set to 70) and when we woke up it was 87. We weren't even offered a fan. I called today to complain and ask for a refund. The manager answered, asked to put me on hold after I explained what I needed and I sat on hold for 12 minutes before hanging up. My issues are not resolved and I am a VERY frequent traveler. I will never stay or recommend this hotel. I am still planning to request my money back. $300 for a miserable night of sleep is not ideal.
Stayed 1 night in Apr 2024
Response from Kristine Goertz-Campbell, Director of Sales on Apr 17, 2024
Hello Jessics, we do apologize your stay did not go as planned. Unfortunately, we were having some HAVAC issues that needed repair. The GM will contact you directly.

10/10 Excellent

Haley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely wonderful! Very kind. The restaurant in the hotel, the Monarch, was delicious. Easy walk to all the shops downtown. Rooms were beautiful and clean. Would definitely come back!
Stayed 2 nights in Apr 2024
Response from Kristine Goertz-Campbell, Director of Sales on Apr 17, 2024
Thank you, Haley, for taking the time to leave a review, greatly appreciated. We love that you had a great experience and hope to see you again soon. Safe travels.

8/10 Good

Nicole

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I loved the style of this hotel and the suite was spacious. The restaurant and bar was very good. The only downside was the lack of air conditioning. Our room was 77 degrees and our friend’s room was 85 degrees.
Stayed 1 night in Apr 2024
Response from Kristine Goertz-Campbell, Director of Sales on Apr 17, 2024
Thank you, Nicole, for the kind words, greatly appreciated. We apologize for the inconvenience with the AC, it is being repaired. We hope to have you as our guest again soon! Safe travels.

2/10 Terrible

Andy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on Apr 17, 2024
Hello Andy, we apologize your stay did not go as planned. We appreciate your feedback as it helps us to improve.

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!
Stayed 2 nights in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on Apr 17, 2024
Thank you for the 5 out of 5 rating! We appreciate your business and look forward to having you as our guest again soon. Safe travels.

10/10 Excellent

Beth

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more parking
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on Apr 17, 2024
Thank you for the 5 out of 5 rating! We appreciate your business and look forward to having you as our guest again soon. Safe travels.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at the Deco because of its proximity to a venue we like. Staff is always friendly and welcoming. There are issues with the room that we experience which are beyond staff control. Low water pressure is an example.
Stayed 1 night in Apr 2024
Response from Hotel Deco Team on Apr 9, 2024
Thank you for taking the time to fill out our survey. We will be looking into the water pressure problem and see if we can't solve this as soon as possible. Thanks again for staying with us!

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has significant character and has been renovated nicely. We stayed on the top floor in a "premier suite" which had a nice layout, comfortable bed and great views. There were a few quirks (one of the TV's didn't work, water pressure in the shower wasn't great) but overall the stay was pleasant and we enjoyed the architecture and styling of this historic building and hotel. We did not eat in the Monarch restaurant in the lobby but it appeared very good and attractive for a future stay
Stayed 2 nights in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on Apr 1, 2024
Thank you for the kind words, Matthew, we love that you had a great experience with us. Thank you for letting us know about the TV, I have contacted our maintenance team to be fixed. We look forward to having you as our guest again soon! Safe travels.

8/10 Good

Teddy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on Apr 1, 2024
Thank you for taking the time to leave us a review, greatly appreciated. We look forward to seeing you again soon!

6/10 Okay

Jeffrey

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Older property they fixed up. We were in top floor. Water pressure was very poor. Front desk staff ok, but didn’t seem very knowledgeable as we checked out.
Stayed 1 night in Mar 2024
Response from Hotel Deco Team on Mar 27, 2024
Thank you for taking the time to fill out our survey. I'm sorry that the water pressure didn't hold up to standard. We are endeavoring to fix this problem and make sure your next stay with us fits your expectations.

10/10 Excellent

Vincent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay for the night. Thank u!
Stayed 1 night in Mar 2024
Response from Hotel Deco Team on Mar 27, 2024
Thank you for taking the time to give us such great feedback and we hope to see you again soon.

6/10 Okay

Macauley

Traveled with partner
Liked: Staff & service, amenities
the water pressure in the shower was terrible. and i expected more alice and wonderland themed touches.. it was too minimal
Stayed 1 night in Feb 2024
Response from Kristine Goertz-Campbell, Director of Sales on Mar 26, 2024
Hello Macauley, thank you for taking the time to leave us a review. We apologize your stay was not as expected, we have subtle nods to Alice and Wonderland, the Wicked Rabbit (speak easy) is all out Alice and Wonderland. Safe travels.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on Mar 26, 2024
Thank you for the great review! We hope to have you as our guest again soon.

6/10 Okay

Brett

Traveled with group
Liked: Cleanliness
Lack of available coffee. Coffee maker in the room was poor. Lobby bar not open until late in the afternoon.
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on Mar 26, 2024
Thank you, Brett, for the review, we use this information to improve our guest experiences. We do have Nespresso machines in the rooms and our restaurant has coffee available as well, and Starbucks is a block away.

6/10 Okay

Brooke

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on Mar 26, 2024
Thank you for leaving a review, Brooke, we appreciate your feedback. We do apologize you stay was not up to your expectations. Let us know what we can do to make it more enjoyable. Safe travels.

10/10 Excellent

HILARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on Mar 26, 2024
Thank you for the 5 out 5 rating Hilary, we are so glad you had a wonderful experience with us. Hope to see you again soon. Safe travels.

8/10 Good

Robert

Liked: Cleanliness, staff & service
Proximity to the event. Water pressure was terrible on 11th floor.
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Good Morning, thank you for your comments. We are working on our water pressure issue, we hope to have that fixed very soon. Thank You

10/10 Excellent

Corrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were going to a show at the Orpheum, which was directly across the street. Hotel Deco was quaint, cozy and very comfortable. Staff was very accommodating.
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on Mar 21, 2024
Thank you, Corrie, for the kind words, so glad you had a fabulous experience. We look forward to having you as our guest again soon! Safe travels.

10/10 Excellent

Mindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, well decorated room right next to a favorite speakeasy of ours -The Wicket Rabbit. Plus the restaurant in the hotel looked great. We will try it next time. It is also close to the airport which is why we chose to stay.
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on Mar 20, 2024
Thank you for the kind words, Mindy! We greatly appreciate you taking the time to leave us a review and look forward to having you back as our guest in the near future. Safe travels.

4/10 Poor

Melissa

Traveled with partner
Disliked: Amenities
The hotel was well decorated and the staff was friendly. The furniture was so uncomfortable. We got stuck on the couch. The TV in the bedroom didnt work and my husband had to fix it. No resources in the room and not sure how to contact the front desk or room service because there wasnt a phone in the room. Only one garbage can in the room which was in the bathroom and wasn't empty when we arrived. The website said there was tea and coffee in common areas. There wasn't. The shower was complicated with the instructions on the sink counter and NOT in the shower. The water didn't get above really warm. We did not get what we paid for.
Stayed 1 night in Mar 2024
Response from GM on Mar 18, 2024
I'm very sorry to hear that our hotel did not exceed your expectations. Please allow us the opportunity to host you again so that we can make a more positive impression. Thank You

6/10 Okay

Sabra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
I'm very sorry that we did not exceed your expectations. I sincerely hope that you will give us another chance to Wow you. Thank You for your feedback

8/10 Good

RENEE

Liked: Cleanliness
Unique hotel
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on Mar 11, 2024
Thank you, Renee, we appreciate you taking the time to leave us a review. We look forward to having you back as our guest again soon. Safe travels.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old hotel great staff
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on Mar 11, 2024
Thank you, Joseph, for the kind words! We appreciate you taking time to leave us a review. Hope to see you again soon. Safe travels.

10/10 Excellent

Yasiel, Grand Island Ne

Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on Apr 1, 2024
Thank you for the 5 out of 5 rating Yasiel! We are so glad you had a wonderful experience and look forward to having you as our guest again soon. Safe travels.

8/10 Good

David

Traveled with partner
Liked: Property conditions & facilities
Loved the architecture, the most, and the staff is very friendly
Stayed 1 night in Feb 2024
Response from Kristine Goertz-Campbell, Director of Sales on Mar 11, 2024
Thank you for the kind words, David, we appreciate you taking the time to leave us a review. Hope to see you again soon. Safe travels.

8/10 Good

James

Traveled with family
Liked: Cleanliness, property conditions & facilities
took forever to be served upon arrival. front desk overworked and understaffed perhaps. beautiful facility. great ambiance. The SHOWER though?.....controls almost undecipherable.
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on Mar 6, 2024
Hello James, Thank you for taking the time to leave us a review, we appreciate your feedback and use this information to improve. We apologize for the delay at check in, we were short staffed that day. Hope to have you as our guest again soon. Safe travels.

8/10 Good

Angela

Stayed 2 nights in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on Mar 26, 2024
Thank you, Angela, for taking the time to leave us a review. Glad you enjoyed your stay, we look forward to seeing you again soon. Safe travels.

6/10 Okay

Kristina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Finding parking was really difficult on a Saturday night. The property itself is fine... it is sparse on amenities and any place that charges me $5 for the water bottle in my room (I don't care that it was Fiji) gets a side eye from me. Frankly, the room was average. Our shower showed a lot of wear. The beds were brutally uncomfortable. Also, the windows are really thin so there was a ton of traffic noise all night. I understand that it is an old building, I just expected more for the price and acclaim.
Stayed 1 night in Mar 2024
Response from Kristine Goertz-Campbell, Director of Sales on Mar 4, 2024
Hi Kristina- Sorry your stay did not meet your expectations; we value your feedback as it gives us a chance to improve. On a Saturday night in downtown Omaha, it can be difficult to find a spot, we do offer valet parking in our own private garage as an option. Maintenance has been notified on the shower. Safe travels.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with beautiful art deco style. Great location for downtown activities.
Stayed 1 night in Feb 2024
Response from Kristine Goertz-Campbell, Director of Sales on Mar 4, 2024
Thank you, Kim, for the 5 out of 5 rating! So glad you had a fabulous experience. We look forward to having you as our guest again soon!

8/10 Good

Luanne, Clarks

Traveled with family
This is a beautiful retro hotel. Love the vibe and location. Wicked Rabbit Speakeasy located next door is a great way to end the evening. We love this location!
Stayed 1 night in Feb 2024
Response from Kristine Goertz-Campbell, Director of Sales on Mar 4, 2024
Hi Luanne,Thank you for taking the time to leave us a review, we appreciate you! Glad you enjoyed your stay, come see us again soon!

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kristine Goertz-Campbell, Director of Sales on Mar 4, 2024
Thank you, Bill, for the great review. Hope to have you as our guest again soon! Safe travels.

2/10 Terrible

Emilio

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
I am very sorry that we did not exceed your expectations. Please allow us another opportunity to win your loyalty back at our hotel

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything downtown. We had an excellent stay
Stayed 2 nights in Feb 2024
Response from Kristine Goertz-Campbell, Director of Sales on Feb 15, 2024
Thank you for the fantastic review, Sean. Glad you enjoyed your stay and looking forward to having you as our guest again soon. Safe travels.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Deco Team on Feb 13, 2024
Thank you for your excellent review. We appreciate your feedback.

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property will stay again….. don’t forget the password ….. wicked rabbit next door
Stayed 1 night in Feb 2024
Response from Hotel Deco Team on Feb 13, 2024
Glad you had such a fun experience with us. We look forward to hosting you again in the future.