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关于奥哈马市中心希尔顿逸林酒店的点评

4 out of 5
奥哈马市中心希尔顿逸林酒店
1616 Dodge St, Omaha, NE

点评

7.2

还可以

10 分 - 超赞。314 条好评，共有 1000 条点评" "
8 分 - 还可以。263 条好评，共有 1000 条点评" "
6 分 - 一般。178 条好评，共有 1000 条点评" "
4 分 - 很差。128 条好评，共有 1000 条点评" "
2 分 - 糟糕。117 条好评，共有 1000 条点评" "

7.6/10

清洁度

7.8/10

员工和服务

7.0/10

服务设施

7.2/10

住宿条件和设施

7.4/10

环保

点评

2/10 糟糕

Diann，Roslyn

与家人及幼儿出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
We called days ahead and booked a double room for four people and obviously paid at the time of booking. We arrived after midnight with guest checking in ahead of us with small children. We had children with us as well. While we were all trying to check in two very inebriated guest came in one carrying the other with her breasts exposed. All of our children were horrified. When we checked in, we were told that there were no more queen beds, but that we would be, upgraded to a king room that would accommodate us. We were placed in a king size bed for all four people to sleep in! The sheets were unwashed and dirty. I expect the Doubletree to be of high standards, which is why we stayed there. I am mortified that you have let your standards drop to such unacceptable levels. We are totally dissatisfied and do not ever plan on staying in a Doubletree, Or using Expedia hotels again until this is made right! Sincerely, concerned, and disappointed Diann Loggins diannloggins@ gmail.com
2024 年 5 月入住 1 晚

4/10 很差

Cara

满意：员工和服务
不满意：住宿条件和设施，清洁度
2024 年 5 月入住 1 晚
JM 于 2024 年 5 月 20 日 的回复
Hello Cara. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

2/10 糟糕

Virginia

满意：员工和服务，清洁度
2024 年 5 月入住 1 晚
JM 于 2024 年 5 月 9 日 的回复
Hello Virginia. We are truly grateful that you chose to stay with us! It would be our pleasure to welcome you back and exceed your expectations in every way possible.

8/10 还可以

Maritza

团体旅客
满意：住宿条件和设施，员工和服务
Excellence staff
2024 年 4 月入住 1 晚
JM 于 2024 年 5 月 2 日 的回复
Hello Maritza. Thank you for choosing our hotel and for taking the time to write a review. Looking forward to welcoming you back!

6/10 一般

Mindy

与家人及幼儿出行
不满意：住宿条件和设施，员工和服务
The pool on 4th floor was awesome! But the room was missing some drawing and cracks in it. No vending options..the parking situation of having to pay when you are a guest.
2024 年 4 月入住 2 晚
JM 于 2024 年 4 月 25 日 的回复
Hello Mindy. We're glad you enjoyed the pool on the 4th floor! However, we apologize for any inconvenience caused by the room's condition and the lack of vending options. Your feedback about the parking situation is also noted, and we'll take it into consideration for improvement. We appreciate your input and hope to welcome you back for a better experience in the future!

8/10 还可以

Steven

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Location and safety
2024 年 4 月入住 1 晚
JM 于 2024 年 4 月 24 日 的回复
Hello Steven. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

10/10 超赞

Ghulam

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Omg it was really good. I really enjoyed ❤️
2024 年 4 月入住 1 晚
JM 于 2024 年 4 月 22 日 的回复
Hello Ghulam. Thank you for your wonderful review. We are delighted to hear that you had a memorable stay and we hope to have the pleasure of welcoming you back soon.

10/10 超赞

Ronda

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
JM 于 2024 年 3 月 18 日 的回复
Hello Ronda. Thank you for the 5 star review! We hope to serve you again in the near future.

6/10 一般

Jason

满意：员工和服务
不满意：住宿条件和设施，清洁度
3 of 5 elevators where out. My 85 year old parents waited a long time for elevators. They took the stairs one time down because they waited for an empty elevator for 35 minutes. I carried suitcases up 5 flight because of elevator waiting time.
2024 年 2 月入住 2 晚
JM 于 2024 年 3 月 18 日 的回复
Hello Jason. We sincerely apologize for the inconvenience caused by the elevator issues during your stay. We understand the importance of efficient elevator service, especially for guests with mobility needs. Your feedback is crucial, and we are taking immediate steps to address and rectify the elevator situation to prevent such occurrences in the future.We appreciate your understanding and patience and hope to welcome you and your family back for a more pleasant stay. Thank you.

6/10 一般

Matthew

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
Listing mentioned there was a complimentary breakfast however that wasnt the case. My check in experience with the woman had room for improvement. She ran through the accomodation details without room for questions or clarification. There wasnt a line behind me so Im not sure where the fire was.
2024 年 2 月入住 1 晚
JM 于 2024 年 2 月 14 日 的回复
Hello Matthew. We appreciate you sharing your experience with us. We apologize for any confusion regarding the complimentary breakfast and for any shortcomings during your check-in experience. Your feedback regarding the interaction with our staff is valuable, and we'll address this to ensure a smoother process in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better on your next visit.

4/10 很差

Brandon

2024 年 2 月入住 1 晚
JM 于 2024 年 2 月 14 日 的回复
Hello Brandon. Thank you for your review. We hope to serve you again in the near future.

8/10 还可以

Kelsey

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Our stay was good, hotel staff was nice and helpful. The onsite bar and grill was great!
2024 年 1 月入住 1 晚
JM 于 2024 年 1 月 23 日 的回复
Hello Kelsey. We appreciate the fantastic review and are glad you enjoyed your stay with us!

4/10 很差

Amanda

不满意：客房舒适度
Had no running water in the shower
2024 年 1 月入住 1 晚
JM 于 2024 年 1 月 23 日 的回复
Hello Amanda. Thank you for taking the time to tell us about your experience. Your feedback is very important to us, we are certainly disappointed to hear that your shower was not working. We hope you will accept our sincerest apologies. We hope to welcome you back and win your heart in full!

10/10 超赞

Jeanne

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
JM 于 2024 年 1 月 23 日 的回复
Hello Jeanne. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

10/10 超赞

Angela

2024 年 1 月入住 1 晚
JM 于 2024 年 1 月 23 日 的回复
Hello Angela. Thank you for the 5 star review! Thank you for choosing us. We hope to serve you again in the near future.

8/10 还可以

Katherine

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
We were driving through Omaha and got in to the hotel around 4pm. We had been driving since 5am that morning. I did not know that the restaurant in the hotel was closed on Sunday's. There is no convenient restaurant's in the area and going back out in the car to find one was not an option for us. The hotel is not convenient off of I-80 and I probably would not use it again.
2024 年 1 月入住 1 晚

2/10 糟糕

kwonnie

与配偶出行
不满意：住宿条件和设施，清洁度
2024 年 1 月入住 2 晚
JM 于 2024 年 1 月 8 日 的回复
Hello Kwonnie. Thank you for your review. We hope to serve you again in the near future.

10/10 超赞

Andrew

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good Downtown Omaha Option
Staff were amazing, great customer service at the front desk and the hotel bar. The rooms size was good and seemed well maintained and clean. Common areas were also very well kept. The beds were a bit soft for my liking, but that is really the only negative. They should maybe work on an alternative to giving everyone plastic water bottles at check-in, but it is nice to get cookies and a drink when arriving.
2023 年 12 月入住 1 晚
JM 于 2024 年 1 月 5 日 的回复
Hello Andrew. Thank you for the positive feedback! We're glad you enjoyed the excellent service, well-maintained rooms, and common areas. We appreciate your suggestions and look forward to welcoming you back for another pleasant stay.

2/10 糟糕

Michelle

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Do not stay!
Not worth the money. The cookies they gave us must have been a week old! Shower had mold growing in the grout of the tile. The furry orange kind! Bathroom was dirty. Showe handle was broken and could not get the shower to turn on. Carpets were stained. Only had two paper cups in the room on new years eve and was told thats all they had. Could not even open our champagne for a toast! Breakfast was $18 for basically a continental breakfast. Website said there was a bar/lounge on site only to be told they decided to close early. Do not stay here, there are much better hotels in the Old Market.
2023 年 12 月入住 1 晚
JM 于 2024 年 1 月 5 日 的回复
Hello Michelle. We apologize for the issues during your stay, including the condition of the room, amenities, and miscommunication about the bar/lounge. Your feedback is valuable, and we'll work to address these concerns. Thank you for sharing your experience.

2/10 糟糕

Yury

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
La habitación pésima, el baño tupido, nunca limpiaron ni cambiaron la ropa de cama ni toallas, nos hicieron pagar el parqueo siendo gratis , horrible
2023 年 12 月入住 2 晚
JM 于 2024 年 1 月 5 日 的回复
Hello Yury. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

4/10 很差

Dan

与配偶出行
不满意：住宿条件和设施，清洁度
The room was not clean, there was food left in the Refrigerator from previous tenants. We didn’t get are room cleaned daily
2023 年 12 月入住 3 晚
JM 于 2024 年 2 月 5 日 的回复
Hello Dan. We appreciate your review. Our sincere apologies for the oversight with the refrigerator. Your feedback is invaluable, and we are committed to enhancing our services. We hope to have the opportunity to exceed your expectations on your next visit.

10/10 超赞

Yifan

满意：住宿条件和设施，员工和服务
2023 年 12 月入住 2 晚
JM 于 2024 年 1 月 2 日 的回复
Hello Yifan. Thank you for your review. We hope to serve you again in the near future.

2/10 糟糕

yongyao，oneill

2023 年 12 月入住 1 晚
JM 于 2024 年 1 月 23 日 的回复
Hello Yongyao. Thank you for choosing to stay with us! We hope to welcome you back and win your heart in full!

10/10 超赞

Chantelle

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
JM 于 2023 年 12 月 26 日 的回复
Hello Chantelle. Thank you for your review. We hope to serve you again in the near future.

6/10 一般

Dan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The parking procedure wasn’t really explained very well so the first time out cost an extra $12. Unredeemable I guess. Shower handle was stuck so water ran in tub for 2 hours. Called the front desk after I realized the drain wasn’t keeping up with the water. They said just push it in. I hadn’t used force because I didn’t want to Break it. A swift smack got it in.
2023 年 12 月入住 1 晚
JM 于 2023 年 12 月 22 日 的回复
Hello Dan. Thank you for taking the time to share your experience of your recent stay with us. We sincerely appreciate your feedback and we're sorry we did not meet your expectations. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience. Thank you.

10/10 超赞

Mitzi

2023 年 12 月入住 1 晚
JM 于 2023 年 12 月 21 日 的回复
Hello Mitzi. Thank you for your review. We hope to serve you again in the near future.

8/10 还可以

MEGAN

与家人出行
满意：员工和服务，清洁度
Great location. Beautiful hotel. Nice rooms with a view. Comfortable beds. We like their pool. But the pool room was VERY COLD this time. We still had goosebumps after an hour of playing and swimming in the pool.
2023 年 12 月入住 1 晚
JM 于 2023 年 12 月 21 日 的回复
Hello Megan. Thank you for your review. We hope to serve you again in the near future.

10/10 超赞

Sarah

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2023 年 12 月入住 1 晚
JM 于 2023 年 12 月 21 日 的回复
Hello Sarah. Thank you for your review. We hope to serve you again in the near future.

10/10 超赞

Alicia

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
10/10 recommend. The free shuttle was so convenient, parking right next door, good food, quiet beautiful rooms. The lobby was so pretty too. Staff was nice!
2023 年 12 月入住 1 晚
JM 于 2023 年 12 月 21 日 的回复
Hello Alicia. We appreciate the fantastic review and are glad you enjoyed your stay with us!

6/10 一般

Awaz，Bartlett

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Needed a little touch up!
2023 年 11 月入住 1 晚
JM 于 2023 年 12 月 5 日 的回复
Hello Awaz. We are delighted to hear you enjoyed your stay! Thank you for choosing us! Hurry back soon!

8/10 还可以

Derron

满意：清洁度
2023 年 11 月入住 1 晚
JM 于 2023 年 11 月 27 日 的回复
Hello Derron. Thank you for your review. We hope to serve you again in the near future.

4/10 很差

Christian

与家人及幼儿出行
不满意：清洁度、员工和服务、住宿条件和设施
T v went out took an hour to fix it Found a small jar of marijuana down beside the bed dirty wash rag behind the towel in the bathroom. And I went to take a shower the next morning. The Shower would not drain. Had to switch rooms to shower. Showersshower will drain, wouldn't drain?
2023 年 11 月入住 1 晚
JM 于 2023 年 11 月 13 日 的回复
Hello Christian. Thank you for taking the time to tell us about your experience. Your feedback is very important to us, we are certainly disappointed to hear about the condition of the rooms, and the issues found. We hope you will accept our sincerest apologies.We hope to have you back in the near future. Thank you.

6/10 一般

Lisa

与家人出行
满意：清洁度
I booked a room for 2 nights in a room 2 queen deluxe. They gave me a standard room. Disappointed they would not change the price difference of the two night room price. Was not happy paying for something i didnt get.
2023 年 10 月入住 2 晚
JM 于 2023 年 10 月 31 日 的回复
Hello Lisa. Thank you for sharing your experience. We regret the discrepancy in your room assignment and billing. We're taking immediate steps to address these issues. Your feedback is invaluable, and we hope to have the opportunity to serve you better in the future.

10/10 超赞

lacie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
JM 于 2023 年 10 月 30 日 的回复
Hello Lacie. Thank you for your review. We hope to serve you again in the near future.

10/10 超赞

Cody，Appleton

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved that the area was walking distance to several areas. Parking was easy and staff were friendly
2023 年 10 月入住 2 晚
JM 于 2023 年 10 月 29 日 的回复
Hello Cody. Thank you for your review. We hope to serve you again in the near future.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施
I liked the area and helpful staff
2023 年 10 月入住 1 晚
JM 于 2023 年 10 月 29 日 的回复
Hello Michael. Thank you for your review. We hope to serve you again in the near future.

10/10 超赞

Thomas

满意：清洁度、员工和服务、住宿条件和设施
Our stay was great
2023 年 10 月入住 2 晚
JM 于 2023 年 10 月 29 日 的回复
Hello Thomas. Thank you for your review. We hope to serve you again in the near future.

10/10 超赞

Edward

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to old market and surrounding businesses.
2023 年 10 月入住 2 晚
JM 于 2023 年 10 月 29 日 的回复
Hello Edward. Thank you for your review. We hope to serve you again in the near future.

10/10 超赞

Darla

满意：清洁度、员工和服务、住宿条件和设施
Good place to stay.
2023 年 10 月入住 1 晚
JM 于 2023 年 10 月 16 日 的回复
Hello Darla. We are delighted to hear that you had a memorable stay and we hope to have the pleasure of welcoming you back soon.

6/10 一般

Kristen，Lincoln

满意：员工和服务
不满意：清洁度
2023 年 10 月入住 2 晚
JM 于 2023 年 10 月 16 日 的回复
Hello Kristen. Thank you for your review. We hope to serve you again in the near future.

8/10 还可以

Nate

2023 年 10 月入住 2 晚
JM 于 2023 年 10 月 16 日 的回复
Hello Nate. Thank you for your review. We hope to serve you again in the near future.

2/10 糟糕

Jake

与配偶出行
不满意：员工和服务，清洁度
The room was very dusty, when the ac was on it sounded like rocks in the vents and the water pipes would bang in the walls constantly.
2023 年 10 月入住 1 晚
JM 于 2023 年 10 月 9 日 的回复
Hello Jake. We appreciate the time you took to share your concerns and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 还可以

Sara

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was advertised breakfast was an included, it was not. For the price of the rooms, charging an extra $18 for breakfast is excessive. The ice machine didn’t work so I went to another one, which also didn’t work, and had a note on it to use the one our floor, but again, it didn’t work.
2023 年 10 月入住 1 晚
JM 于 2023 年 10 月 9 日 的回复
Hello Sara. Thank you for your review. We hope to serve you again in the near future.

10/10 超赞

Amy

满意：住宿条件和设施，清洁度
不满意：员工和服务
2023 年 10 月入住 1 晚
JM 于 2023 年 10 月 9 日 的回复
Hello Amy. Thank you for your review. We hope to serve you again in the near future.

10/10 超赞

Zalina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
JM 于 2023 年 10 月 9 日 的回复
Hello Zalina. Thank you for your review. We hope to serve you again in the near future.

10/10 超赞

Craig

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is close to the airport which makes it a great place to stay. The commute to the airport will be short.
2023 年 10 月入住 1 晚
JM 于 2023 年 10 月 9 日 的回复
Hello Craig. Thank you for your review. We hope to serve you again in the near future.

2/10 糟糕

Rebecca，McCook Lake

满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
You have to go to the second floor to check in there are no signs telling you this. We were on the 4th floor but half the elevators don’t stop at 4th floor.
2023 年 9 月入住 1 晚
JM 于 2023 年 10 月 9 日 的回复
Hello Rebecca. Thank you for bringing this to our attention. We sincerely appreciate your feedback and are glad you enjoyed your stay.

10/10 超赞

Juan

满意：清洁度
2023 年 10 月入住 1 晚
JM 于 2023 年 10 月 6 日 的回复
Hello Juan. Thank you for your review. We hope to serve you again in the near future.

6/10 一般

Adam

满意：住宿条件和设施
不满意：员工和服务
2023 年 9 月入住 3 晚
JM 于 2023 年 10 月 6 日 的回复
Hello Adam. Thank you for your review. We hope to serve you again in the near future.

6/10 一般

Christian

不满意：员工和服务
The parking options were poor. The front desk people in the evening weren’t very helpful or nice either.
2023 年 9 月入住 1 晚
JM 于 2023 年 10 月 6 日 的回复
Hello Christian. Thank you for your review. We hope to serve you again in the near future.