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Reviews of Sleep Inn & Suites Bricktown - near Medical Center

3.5 out of 5
Sleep Inn & Suites Bricktown - near Medical Center
929 E Reno Ave Bldg A, Oklahoma City, OK

Reviews

8.4

Very Good

Rating 10 - Excellent. 178 out of 341 reviews" "
Rating 8 - Good. 95 out of 341 reviews" "
Rating 6 - Okay. 31 out of 341 reviews" "
Rating 4 - Poor. 22 out of 341 reviews" "
Rating 2 - Terrible. 15 out of 341 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gina, Claremore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night and needed a good location to OU medical center and this was the perfect place. Beds were extremely comfortable.
Stayed 2 nights in May 2024
Response from Management on May 20, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the great comments you made. We look forward to seeing you in the future!

10/10 Excellent

Vicente

Stayed 3 nights in May 2024
Response from Management on May 20, 2024
Thank you for the amazing rating!

10/10 Excellent

Jason, Stratford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on May 20, 2024
Thank you for the amazing rating!

8/10 Good

Stacey

Stayed 3 nights in Apr 2024
Response from Management on May 8, 2024
Thank you for the rating!

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly! No complaints about any part of my stay!
Stayed 1 night in May 2024
Response from Management on May 6, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the great comments you made about our staff. We look forward to seeing you in the future!

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities
I had to go back to the front desk several times to get things fixed. The a/c was not wirking correctly and the card reader on my door quitvreading my card BUT the staff was super friendly and helpful through everything.
Stayed 2 nights in Apr 2024

10/10 Excellent

Elena, Granbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and excellent service
Stayed 1 night in Apr 2024
Response from front desk on Apr 30, 2024
Thank you for your review Elena! We are glad you enjoy your stay with us. We hope to see you soon.

2/10 Terrible

kaylee

Disliked: Cleanliness, amenities, property conditions & facilities
Honestly probably the worse hotel I’ve stayed in …
Stayed 2 nights in Apr 2024
Response from front desk on Apr 30, 2024
On behalf of our entire team, I would like to apologize for the trouble during your stay with us. I have addressed this situation and shared with our team. We have taken appropriate measures to avoid this from happening in the future.

10/10 Excellent

William

Stayed 1 night in Apr 2024
Response from Management on May 13, 2024
Thank you for the amazing rating!

8/10 Good

Althea, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on Apr 16, 2024
Thank you for the amazing rating!

2/10 Terrible

ANNABELLE

Stayed 3 nights in Apr 2024
Response from front desk on Apr 30, 2024
On behalf of our entire team, I would like to apologize for the trouble during your stay with us. I have addressed this situation and shared with our team. We have taken appropriate measures to avoid this from happening in the future.

6/10 Okay

anibal

Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for.
Stayed 2 nights in Apr 2024
Response from Management on Apr 8, 2024
Thank you for the rating.

8/10 Good

Sandra

Traveled with family
Liked: Staff & service, amenities
Stayed for one night everything was nice and their breakfast was good!
Stayed 1 night in Apr 2024
Response from Management on Apr 11, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the comments you made. We look forward to seeing you in the future.

10/10 Excellent

Edwina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on Apr 10, 2024
Thank you for the amazing rating!

8/10 Good

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Apr 2, 2024
Thank you for the rating.

8/10 Good

Fred

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management on Mar 26, 2024
Thank you for the rating!

10/10 Excellent

Jody

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Mar 26, 2024
Thank you for the amazing rating!

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Very comfortable. The only very minor issue for us was the lighting in the stairwell up to the room was a bit dark. As stated, minor and not a deal breaker. We would stay there again.
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
While I am glad to see you enjoyed our friendly service, I am deeply sorry that you were not satisfied with the room conditions. We strive to provide our guests with exceptional service, and I understand that what you experienced was not reflective of that. Our managers have been informed of your feedback and have reinforced training within our Housekeeping and Maintenance team.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
newer and very nice hotel. Staff wonderful.
Stayed 3 nights in Mar 2024
Response from Management on Mar 25, 2024
Thanks so much for your review, we love getting positive feedback about our facility and staff and take pride in our customer service. We are so excited that you and your family’s stay was enjoyable, and we look forward to seeing you again!

4/10 Poor

Vivian

Stayed 1 night in Mar 2024
Response from Management on Apr 8, 2024
Thank you for the rating.

6/10 Okay

Foster

Liked: Cleanliness, staff & service, property conditions & facilities
The so call breakfast
Stayed 2 nights in Mar 2024
Response from Management on Mar 18, 2024
On behalf of our entire team, I would like to apologize for the trouble during your stay with us. I have addressed this situation and shared with our team. We have taken appropriate measures to avoid this from happening in the future.

10/10 Excellent

Luis

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Management on Mar 18, 2024
Thank you for the amazing rating!

10/10 Excellent

Cheralyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Managment on Mar 12, 2024
Thank you for the amazing rating!

10/10 Excellent

Jennifer L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 8, 2024
Thank you for the amazing rating!

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
It was a fast check-in and the rooms were clean. Only stayed 1 night.
Stayed 1 night in Feb 2024
Response from Managment on Feb 27, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the great comments you made. We look forward to seeing you in the future.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great!!
Stayed 1 night in Feb 2024
Response from Management on Feb 22, 2024
Thank you for the amazing rating!

2/10 Terrible

SHAYLYNN

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Window was broken, sink was broken, shower leaked water all over the bathroom floor.
Stayed 1 night in Feb 2024
Response from Management on Feb 14, 2024
On behalf of our entire team, I would like to apologize for the trouble during your stay with us. I have brought your concerns to the attention of our maintenance department. We apologize for any inconveniences; our managers have been informed of your feedback and have reinforced training within our staff. We use feedback, such as yours, to provide our staff with the tools they need to deliver great customer service and to improve the guest experience.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Feb 2024
Response from Management on Feb 14, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the great comments you made. We look forward to seeing you in the future.

4/10 Poor

Chaikera

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dislike everything
Stayed 3 nights in Feb 2024
Response from Management on Feb 7, 2024
Thank you for the rating. We have informed upper management.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This place was better than I expected. Fairly modern and very clean and safe. Uber to Paycom was only 12 bucks. Great room for the price.
Stayed 1 night in Feb 2024
Response from Management on Feb 5, 2024
I am so happy that you enjoyed your stay and that you found the accommodations and service to be pleasant. Thank you so much for your recommendations and we are so ecstatic to hear that you liked the spacious guest rooms and felt that it worked well for you.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Managment on Jan 27, 2024
Thank you for the rating!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Management on Jan 30, 2024
Thank you for the amazing rating!

10/10 Excellent

Aishisia

Traveled with partner
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 19, 2024
Thank you for the amazing rating!

2/10 Terrible

Linett

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were kind and helpful and this hotel had great towels. Beyond that, this place was a disaster. It’s so dirty. Our ground-floor room had a cracked window with a huge draft, the majority of the carpet was stained, the place was just in disrepair and they didn’t even bother to provide soap to wash our hands. It just sucked. This kind of place needs to be much cheaper. Definitely not worth what they charge.
Stayed 1 night in Dec 2023
Response from Management on Jan 8, 2024
On behalf of our entire team, I would like to apologize for the trouble during your stay with us. I have brought your concerns to the attention of our housekeeping department. We apologize for any inconveniences; our managers have been informed of your feedback and have reinforced training within our staff. We use feedback, such as yours, to provide our staff with the tools they need to deliver great customer service and to improve the guest experience.

6/10 Okay

Victor Hugo

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Me toco una habitacion para desabilitados la carpeta sucia las camas con danos a simple vista el lavado con muchos detalles de reparacion y tuberias a simple vista el extrator sucio y polviento
Stayed 2 nights in Dec 2023
Response from Management on Jan 2, 2024
On behalf of our entire team, I would like to apologize for the trouble during your stay with us. I have brought your concerns to the attention of our Housekeeping and Front desk department. We apologize for any inconveniences; our managers have been informed of your feedback and have reinforced training within our staff. We use feedback, such as yours, to provide our staff with the tools they need to deliver great customer service and to improve the guest experience.

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
The actual room was clean. Hallways were dirty with trash. Was like this when we checked in and wasnt cleaned until next day. Actual rooms were cleaned.
Stayed 2 nights in Dec 2023
Response from Management on Jan 2, 2024
On behalf of our entire team, I would like to apologize for the trouble during your stay with us. I have brought your concerns to the attention of our housekeeping department. We apologize for any inconveniences; our managers have been informed of your feedback and have reinforced training within our staff. We use feedback, such as yours, to provide our staff with the tools they need to deliver great customer service and to improve the guest experience.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was comfortable, the breakfast was good, the staff was friendly, and we had no safety concerns.
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the great comments you made about our staff. We look forward to seeing you in the future.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy
The location is just outside the city which was perfect, the hotel was clean and always have to love the bed and pillows at a sleep in!!
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the great comments you made. We look forward to seeing you in the future.

10/10 Excellent

Oluwaseun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Thank you for the amazing rating!

8/10 Good

Jun

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms on the 1st floor are not as good as the ones on the 2nd floor. I stayed on the 2nd floor a few days ago. Overall my experience is good.
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the comments you made to our maintenance department. We look forward to seeing you in the future.

10/10 Excellent

Holly

Stayed 2 nights in Dec 2023
Response from Management on Jan 2, 2024
Thank you for the amazing rating!

10/10 Excellent

Rhonda

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Clean and good fitness facility. Was a bit noisy. Lots of guests up late and being loud. That's the only complaint.
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. We look forward to seeing you in the future.

4/10 Poor

DW

Disliked: Cleanliness, staff & service, amenities
Everything indoors looked new and nice. My room smelled like cat piss and the TV remote was terrible
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
On behalf of our entire team, I would like to apologize for the trouble during your stay with us. I have brought your concerns to the attention of our housekeeping and maintenance department. We apologize for any inconveniences; our managers have been informed of your feedback and have reinforced training within our staff. We use feedback, such as yours, to provide our staff with the tools they need to deliver great customer service and to improve the guest experience.

8/10 Good

Edgar Gayle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT Value
For the price point, this was a GREAT value. Not sure of the property age, but, its high usage is beginning to show.
Stayed 2 nights in Dec 2023
Response from Management on Jan 2, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the comments you made. We look forward to seeing you in the future.

10/10 Excellent

Samrat

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Thank you for the amazing rating!

10/10 Excellent

Elena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. They had a really nice hot breakfast, the room was nice, the service was great. I would definitely stay there again.
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the great comments you made about our staff. We look forward to seeing you in the future.

8/10 Good

Jun

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building and rooms look new. Price is very reasonable near Christmas. Overall it's a very good deal.
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Thank you for the great review. We are excited to hear that you enjoyed the room. We hope to see you again in the future.

10/10 Excellent

Lyndal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Thank you for the amazing rating!

10/10 Excellent

Roxana, Dumas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. Staff was kind. Area felt safe.
Stayed 1 night in Dec 2023
Response from Management on Jan 2, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the great comments you made about our staff. We look forward to seeing you in the future.

8/10 Good

Billy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Dec 5, 2023
Thank you for the rating!