Front of property

Reviews of Country Inn & Suites by Radisson, Oklahoma City-Bricktown, OK

2 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 701 out of 1246 reviews" "
Rating 8 - Good. 306 out of 1246 reviews" "
Rating 6 - Okay. 115 out of 1246 reviews" "
Rating 4 - Poor. 72 out of 1246 reviews" "
Rating 2 - Terrible. 52 out of 1246 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Tim

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to be the WORST place we have EVER stayed. The staff was rude. The room was filthy. and there were numerous police calls in the hotel and in the area that night. We felt very unsafe.
Stayed 1 night in May 2024
Response from Management on May 20, 2024
Please know that your feedback is extremely valuable to us. I am deeply sorry about the issues you informed us of. Our managers have been informed of your feedback and will reinforce training within our breakfast and housekeeping team. We take pride in providing our guests with an excellent stay and exceptional service, we will be addressing your concerns directly to try and prevent this from happening in the future. We hope that you will give us another opportunity to exceed your expectations of our brand in the future.

10/10 Excellent

Glynda

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in May 2024
Response from Management on May 20, 2024
Thank you for the amazing rating!

10/10 Excellent

Whitney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy to get to Bricktown!
Stayed 1 night in May 2024
Response from Management on May 20, 2024
Thank you for the amazing rating, we hope to see you again.

4/10 Poor

Xander

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on May 20, 2024
Thank you for the rating we will work on the issues.

10/10 Excellent

Hoton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located Nice accommodations! Welcoming Staff
Stayed 1 night in May 2024
Response from Management on May 17, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the great comments you made about our staff. We look forward to seeing you in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm giving it an average review solely for the area around the property; this part of the city is still under development. Even though there's construction going on, I couldn't hear it & my room was facing the construction site. Bass Pro is a 10 minute walk away, but if you're driving, Bricktown is very close. The Country Inn & Suites facility & staff were great. The complimentary breakfast is also good; its more than your standard continental breakfast.
Stayed 1 night in May 2024
Response from Management on May 15, 2024
Thank you for taking the time to tell us about your stay. Your feedback is important to us and helps us understand what more we need to do to provide a better experience for our guests. We strive to provide an excellent stay and are delighted to hear that you enjoyed the cleanliness of your room. Providing exceptional service is one of our top priorities and will be discussed thoroughly within our dedicated team. We are grateful to you for bringing your concerns to our attention, and we hope you consider staying with us again in the future.

8/10 Good

MARSHA

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Broken ice machine & room microwave did not work
Stayed 1 night in May 2024
Response from Management on May 15, 2024
On behalf of our entire team, I would like to apologize for the trouble during your stay with us. I have brought your concerns to the attention of our maintenance department. We apologize for any inconveniences; our managers have been informed of your feedback and have reinforced training within our staff. We use feedback, such as yours, to provide our staff with the tools they need to deliver great customer service and to improve the guest experience.

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasure staying
Stayed 1 night in May 2024
Response from Management on May 13, 2024
Thank you for the amazing rating!

8/10 Good

Johnathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not great
Stayed 1 night in May 2024
Response from Management on May 13, 2024
Thank you for the review, we will work on the issues stated.

4/10 Poor

Lloyd

Stayed 1 night in Apr 2024
Response from Management on May 13, 2024
Thank you for the rating.

10/10 Excellent

roya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, clean. Breakfast was good and staff was very friendly
Stayed 1 night in May 2024
Response from Management on May 10, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the great comments you made about our staff. We look forward to seeing you in the future.

6/10 Okay

Youssef Walid

Some of the towels were dirty. Tub wasn’t fully cleaned.
Stayed 2 nights in May 2024
Response from Management on May 10, 2024
On behalf of our entire team, I would like to apologize for the trouble during your stay with us. I have addressed this situation and shared with our housekeeping team. We have taken appropriate measures to avoid this from happening in the future.

10/10 Excellent

Belinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is just down the street from Bricktown. Made it easy to go and get dinner. The area is being developed with several other hotels going up around it so there isn’t much in the immediate surroundings. It is new and clean. The room had a large fridge, sink, and stovetop. There was also a set of pots/pans and silverware and utensils for cooking. No dish soap. Mattresses were comfortable. Breakfast was really good! I would stay here again. I was very happy with my stay and the hotel was comfortable and new and clean.
Stayed 1 night in May 2024
Response from Management on May 10, 2024
Thank you for taking the time to tell us about your stay. Your feedback is important to us and helps us understand what more we need to do to provide a better experience for our guests. We strive to provide an excellent stay and are delighted to hear that you enjoyed the cleanliness of your room. Providing exceptional service is one of our top priorities and will be discussed thoroughly within our dedicated team. We are grateful to you for bringing your concerns to our attention, and we hope you consider staying with us again in the future.

10/10 Excellent

Stefne

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.
Stayed 1 night in Apr 2024
Response from Management on Apr 26, 2024
Thank you for the amazing rating!

10/10 Excellent

Stephanie

Stayed 2 nights in Apr 2024
Response from Management on May 15, 2024
Thank you for the amazing rating!

2/10 Terrible

Laremy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Had a very odd smell throughout property.
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
On behalf of our entire team, I would like to apologize for the trouble during your stay with us. I have brought your concerns to the attention of our Housekeeping department. We apologize for any inconveniences; our managers have been informed of your feedback and have reinforced training within our staff. We use feedback, such as yours, to provide our staff with the tools they need to deliver great customer service and to improve the guest experience.

10/10 Excellent

Wilkinson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exceptional. I was actually surprised at the economical rate and the location downtown near Bricktown. Very clean and modern. I will be staying here again for sure.
Stayed 1 night in Apr 2024
Response from Management on Apr 18, 2024
Thank you for taking the time to tell us about your stay. Your feedback is important to us and helps us understand what more we need to do to provide a better experience for our guests. We strive to provide an excellent stay and are delighted to hear that you enjoyed the cleanliness of your room. Providing exceptional service is one of our top priorities and will be discussed thoroughly within our dedicated team. We are grateful to you for bringing your concerns to our attention, and we hope you consider staying with us again in the future.

10/10 Excellent

Malorie K

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place really nice guy working the desk
Stayed 1 night in Apr 2024
Response from Management on Apr 12, 2024
Thanks so much for your review, we love getting positive feedback about our facility and staff and take pride in our customer service. We are so excited that you and your family’s stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on Apr 8, 2024
Thank you for the amazing rating!

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for the price!! It was a very nice surprise!!
Stayed 1 night in Mar 2024
Response from Management on Mar 29, 2024
Thanks so much for your review, we love getting positive feedback about our facility and staff and take pride in our customer service. We are so excited that you and your family’s stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is only minutes away from some of the most popular attractions in downtown
Stayed 2 nights in Mar 2024
Response from Management on Mar 29, 2024
Thanks so much for your review, we love getting positive feedback about our facility and staff and take pride in our customer service. We are so excited that you and your family’s stay was enjoyable, and we look forward to seeing you again!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because we needed a property close to OU Children's Hospital. The staff was friendly, the location was perfect, and the price was very reasonable. Although the property was clean overall, there was a lot of hair in the shower drain. This is a small thing, but it kind of detracted from the overall cleanliness.
Stayed 1 night in Mar 2024
Response from Management on Mar 28, 2024
Thank you for taking the time to tell us about your stay. While I am glad to see you were satisfied with the service you received, I am deeply sorry for the issues you encountered with the cleanliness of your room. We strive to provide our guests with exceptional service, and I understand that what you experienced was not reflective of that. We use feedback, such as yours, to provide our staff with the tools they need to deliver great customer service and to improve the guest experience.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the great comments you made. We look forward to seeing you in the future!

10/10 Excellent

Mirtha

Traveled with family
Enjoyed my stay very clean
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the great comments you made. We look forward to seeing you in the future.

8/10 Good

Staci

Stayed 1 night in Mar 2024
Response from Management on Apr 11, 2024
Thank you for the rating!

10/10 Excellent

Chi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A quiet, clean , roomy and convenient location. It would be nice if there is a sofa chair in room .
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the comments you made. We look forward to seeing you in the future.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 21, 2024
Thank you for the rating!

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
Thank you for amazing rating!

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service!
Stayed 2 nights in Mar 2024
Response from Managment on Mar 15, 2024
Thank you for the amazing review!

8/10 Good

David

Traveled with partner
Liked: Property conditions & facilities
All the facilities were brand new. Great place to stay.
Stayed 1 night in Mar 2024
Response from Managment on Mar 15, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the great comments you made. We look forward to seeing you in the future.

10/10 Excellent

Eyob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New
Stayed 1 night in Mar 2024
Response from Managment on Mar 12, 2024
Thank you for the amazing rating!

10/10 Excellent

Josh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of hotel's in this area. Very nice hotel. Clean, modern.
Stayed 1 night in Mar 2024
Response from Managment on Mar 12, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the great comments you made about our staff. We look forward to seeing you in the future.

6/10 Okay

Dale

Stayed 1 night in Mar 2024
Response from Management on Apr 1, 2024
Thank you for the rating.

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, amenities
Everything was great
Stayed 1 night in Mar 2024
Response from Management on Mar 9, 2024
Thank you for the amazing rating!

10/10 Excellent

Ben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024
Response from Management on Mar 9, 2024
Thank you for the amazing rating!

6/10 Okay

Stacey

Stayed 1 night in Mar 2024
Response from Management on Mar 9, 2024
Thank you for the rating.

8/10 Good

Dorit

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Management on Mar 9, 2024
Thank you for the rating!

10/10 Excellent

Marietta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 7, 2024
Thank you for the amazing rating!

10/10 Excellent

Marilyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Managment on Mar 6, 2024
Thank you for the amazing rating!

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a wonderful property, but hard to find. It is completely hidden by a Candlewood Hotel, we had to go into their lobby to ask where the Country Inn was located. She said right behind us. One small sign on the street, easy to overlook in the dark and no large sign at all to identify the building. It is back far enough to be hidden from the street, due to buildings in front. A large lighted sign would help, plus signage to direct you to go behind the buildings facing the street.
Stayed 2 nights in Feb 2024
Response from Management on Mar 5, 2024
I am so happy that you enjoyed your stay and that you found the accommodations and service to be pleasant. Thank you so much for your recommendations and we are so ecstatic to hear that you liked the spacious guest rooms and felt that it worked well for your family. We are so excited that you and your family’s stay was enjoyable, and we look forward to seeing you again!

10/10 Excellent

Cyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean!!
Stayed 1 night in Jan 2024
Response from Management on Mar 5, 2024
Thank you for the amazing rating!

8/10 Good

MONTE

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Dirty pool!!
Stayed 2 nights in Feb 2024
Response from Managment on Feb 26, 2024
Thank you for the review. We have passed along your comment to our maintenance team and we are working on the issue.

10/10 Excellent

Kelly

Stayed 2 nights in Feb 2024
Response from Managment on Feb 20, 2024
Thank you for the amazing rating!

10/10 Excellent

doretha

Stayed 1 night in Jan 2024
Response from Management on Feb 16, 2024
Thank you for the amazing rating!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so nice I stayed an extra niggt.
Stayed 1 night in Feb 2024
Response from Management on Feb 12, 2024
Thank you for the great review. We are excited to hear that you enjoyed our hotel and the room. We hope to see you again in the future!

8/10 Good

Mechelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I was traveling alone and I felt very safe here. The staff were very accommodating. The rooms were clean and the bed was comfortable.
Stayed 3 nights in Feb 2024
Response from Management on Feb 12, 2024
Thank you for taking the time to review your stay at our hotel. We are very happy that you had a good stay with us. I will be sure to pass on the great comments you made about our staff. We look forward to seeing you in the future.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuce hotel with a great price.
Stayed 1 night in Feb 2024
Response from Management on Feb 12, 2024
Thank you for the amazing rating!

10/10 Excellent

phillip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new hotel. Clean with a courteous staff. Close to Bricktown and the State Capitol Building.
Stayed 2 nights in Feb 2024
Response from Management on Feb 7, 2024
I am so happy that you enjoyed your stay and that you found the accommodations and service to be pleasant. Thank you so much for your recommendations and we are so ecstatic to hear that you liked the spacious guest rooms and felt that it worked well for your family. We are so excited that you and your family’s stay was enjoyable, and we look forward to seeing you again!

2/10 Terrible

Kylie

Disliked: Staff & service, property conditions & facilities
We had already paid for our room and tried to check in 30 minutes early (@2:30). They told us no, we could not check in until after 3:00pm. We left and ran a few errands and returned to the hotel to check in at 7pm. They then told us they had given away our room because we did not check in at 3pm as it is a first come first serve basis. Even though we had already tried checking in and we had already paid. The staff that was there when we initially tried to check in were extremely rude. The property also had a bad smell. Would not recommend especially because of their front desk.
Stayed 1 night in Feb 2024
Response from Management on Feb 6, 2024
On behalf of our entire team, I would like to apologize for the trouble during your stay with us. I have brought your concerns to the attention of our housekeeping and front desk department. We apologize for any inconveniences; our managers have been informed of your feedback and have reinforced training within our staff. We use feedback, such as yours, to provide our staff with the tools they need to deliver great customer service and to improve the guest experience.

2/10 Terrible

Martha

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Horrible, unethical, and rude
Prepaid for a double bed room and they freely gave it away and told me “first come, first serve.” And I had to take it or leave it an hour before a birthday party I’d driven over 200 miles for. Manger was unhelpful in resolution and never responded. Had to call corporate twice because the staff was horrendous and tried to blame Expedia! How is this Expedia’s fault? You were prepaid. Never again.
Stayed 1 night in Feb 2024
Response from Management on Feb 7, 2024
On behalf of our entire team, I would like to apologize for the trouble during your stay with us. I have brought your concerns to the attention of our front desk department. We apologize for any inconveniences; our managers have been informed of your feedback and have reinforced training within our staff. We use feedback, such as yours, to provide our staff with the tools they need to deliver great customer service and to improve the guest experience.