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Reviews of Country Inn & Suites by Radisson, Oklahoma City - Quail Springs, OK

3 out of 5
Country Inn & Suites by Radisson, Oklahoma City - Quail Springs, OK
13501 Memorial Park Dr, Oklahoma City, OK

Reviews

8.2

Very Good

Rating 10 - Excellent. 493 out of 1000 reviews" "
Rating 8 - Good. 278 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 69 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The tv was a little tricky to work
Stayed 2 nights in Apr 2024
Response from Charles on Apr 29, 2024
Catherine,Thank you for staying with us.

10/10 Excellent

JENNI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came in for soccer tournaments but do to the weather it was canceled was able to check in earlier than expected and front desk staff was super helpful and kind and understanding!! This will be out to go place when we come back to town!
Stayed 1 night in Apr 2024
Response from Charles on Apr 29, 2024
Jenni,Thank you for staying with us and we hope you had a good tournament. We look forwarding to seeing you gain on your next trip back into OKC.

8/10 Good

David

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel, but not 5 star. The desk clerks and housekeeping did an excellent job. The hotel was pretty clean, although the elevators could be swept daily. As for the food, the waffles were great, but they were out of coffee or it was cold every morning and the eggs were cold sometimes and pretty dry (powdered eggs). I would stay here again as the rooms were nice.
Stayed 4 nights in Apr 2024
Response from Charles on Apr 21, 2024
David,Thank you for staying with us and for letting us know how your stay was.

8/10 Good

Ornis

Liked: Cleanliness, property conditions & facilities
What i didn't like was having to wait a long time for the concierge all the time. But besides that it was an okay experience.
Stayed 2 nights in Apr 2024
Response from Charles on Apr 21, 2024
Ornis,Thank you for your visit.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tĥe convenience
Stayed 1 night in Apr 2024
Response from Charles on Apr 9, 2024
Andrew,Thank you for the 5/5 rating. We hope to see you again soon.

6/10 Okay

bretton

It was close to the hospital.
Stayed 3 nights in Apr 2024
Response from Charles on Apr 9, 2024
Bretton,Thank you for staying with us.

4/10 Poor

Chelsee

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Response from Charles on Apr 8, 2024
Chelsee,Thank you for rating our hotel. Is there anything that you would be willing to add to your rating, so we can have a better understanding on how we failed you?

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice to have a free breakfast. The waffles were awesome .The eggs were disappointing, powdered or something & dry, not like real scrambled. I eat a high protein breakfast usually, not all the carbs & sweets. Other than that, it was all good
Stayed 2 nights in Mar 2024
Response from Charles on Apr 5, 2024
Kim,Thank you for staying with us and for leaving us a nice review. We hope to see you again soon.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Charles on Apr 4, 2024
Megan,Thank you for staying with us and for leaving us a 5/5 rating.

10/10 Excellent

Jihad

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Charles on Apr 3, 2024
Jihad,Thank you for staying with us and for letting us know how we are doing. hope to see you again soon.

10/10 Excellent

Megan

Stayed 1 night in Mar 2024
Response from Charles on Apr 21, 2024
Megan,Thank you for the 5/5 review.

10/10 Excellent

Megan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay with a great staff!! Breakfast attendant is so sweet!
Stayed 1 night in Mar 2024
Response from Charles on Mar 26, 2024
Megan,Thank you for your business and for your kind review.

6/10 Okay

LaDawna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Partying all night across the hall. Kids eating cereal off the floor in breakfast area.
Stayed 1 night in Mar 2024
Response from Charles on Mar 25, 2024
LaDawna,I am sorry to read that you did not have the best stay with us. I will look into what happened during your stay and use it as a training opportunity for my self and my staff.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Especially the lady that worked morning shift. Glasses, short blonde hair! She showed amazing customer service
Stayed 1 night in Mar 2024
Response from Charles on Mar 25, 2024
Crystal,Thank you for letting us know that our new employee Misty was able to take care of you. We hope to see you again soon.

10/10 Excellent

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 3 nights in Mar 2024
Response from Charles on Mar 26, 2024
Michael,Thank you for staying with us.

10/10 Excellent

Caihong

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good, hopefully breakfast is better.
Stayed 4 nights in Mar 2024
Response from Charles on Mar 25, 2024
Caihong,Thank you for staying with us.

6/10 Okay

robert

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Chipped paint, plug-in cover missing, worn out fabric on chair, in-sweep floors, elevator dirty,
Stayed 1 night in Mar 2024
Response from Charles on Mar 17, 2024
Robert,Thank you for your business.

4/10 Poor

KEVIN, WILLARD

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Charles on Mar 17, 2024
Kevin,Thank you for staying with us. I am sorry to see that you did not have the best visit with us. Is there anything you would be willing to add to your reservation, so, we can have a better understanding on how we failed you?

8/10 Good

Sharon

Traveled with family
We stayed here because my dad was having surgery nearby the next morning. We stayed in a suite with a king size bedroom and a fold out couch in the living room area to give us each our own privacy. The fold out couch was your typical not so comfortable place to sleep, but it was just for one night. Overall it was a nice stay. The room was clean, friendly staff, and a decent breakfast.
Stayed 2 nights in Feb 2024
Response from Charles on Mar 6, 2024
Sharon,Thank you for staying with us and we hope your dads surgery went well.

8/10 Good

Yella

Liked: Amenities
Everything is good
Stayed 1 night in Mar 2024
Response from Charles on Mar 3, 2024
We look forward to having you stay with us again.

10/10 Excellent

Yella

Liked: Cleanliness, staff & service, property conditions & facilities
Its perfect
Stayed 1 night in Feb 2024
Response from Charles on Mar 3, 2024
Thank you for staying with us.

8/10 Good

Becky

Mold was growing in the shower. On the soap dish. Not a lot but it will spread. The water in the sink smelled. It smelled like sewer. The breakfast needs to be updated. The eggs tasted old and cold. The biscuit was rock hard. The lady at the desk never smiled. I heard a dog barking for a long time. I did like the room. Nice and large. I come and stay for doctor visits. I don’t know if I will stay again.
Stayed 1 night in Feb 2024
Response from Charles on Feb 29, 2024
Becky,Thank you for staying with us and for letting us know about the issues with your room. We will get them taken care of.

8/10 Good

Kelli

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was a little firm but the water pressure in the shower by far made up for it. Good place to stay. Breakfast was standard but was hot.
Stayed 1 night in Feb 2024
Response from Charles on Feb 24, 2024
Kelli,Thank you for your business.

6/10 Okay

Troy

Disliked: Amenities
My door cards continued to not work on the exterior doors and sometimes on my own room
Stayed 1 night in Feb 2024
Response from Charles on Feb 24, 2024
Troy,Thank you for staying with us and reporting your door card issues. We will be looking into it.

10/10 Excellent

Freda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Charles on Feb 17, 2024
Thank you for staying with us.

10/10 Excellent

Latisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Charles on Feb 9, 2024
Latisha,Thank you for the 5 out of 5 rating. We hope to see you again soon.

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy access, and felt safe
Stayed 1 night in Feb 2024
Response from Charles on Feb 6, 2024
Ruth,Thank you for staying with us.

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with nice staff!
Stayed 1 night in Feb 2024
Response from Charles on Feb 6, 2024
Megan,Thank you for your business.

2/10 Terrible

Angelique

Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Charles on Jan 30, 2024
Thank you for staying with us. Would you please give the hotel a call so we can figure out how we failed you.

8/10 Good

Dorothy

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Charles on Jan 30, 2024
Dorothy,Thank you for your business.

10/10 Excellent

Travis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Charles on Jan 30, 2024
Travis,Thank you for the 5 out of 5 review. We hope to see you again soon.

6/10 Okay

Deidre

Traveled with family
Liked: Staff & service
Place was clean but very basic. The place could use some maintenance and upkeep. The service was very friendly.
Stayed 1 night in Jan 2024
Response from Charles on Jan 30, 2024
Deidre,Thank you for staying with us.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Overall we had an excellent stay. Alittle miscommunication about the security deposit but that was cleared up immediately upon arrival. Check in was smooth and the room was very clean. Breakfast was better than expected. Would highly recommend
Stayed 1 night in Jan 2024
Response from Charles on Jan 30, 2024
Jordan,Thank you for staying with us and for letting us know that we cleared up the miscommunication. We hope to see you again soon.

10/10 Excellent

Tim

Traveled with family
Great hotel!!!
Room was large, clean, and a great stay. As we had family in Mercy Hospital, this hotel was only about a mile away and offered a medical rate as well you just have to tell them. I highly recommend this hotel!!!
Stayed 2 nights in Dec 2023
Response from Charles on Jan 30, 2024
Tim,Thank you for your business.

10/10 Excellent

Mary, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Charles on Jan 30, 2024
Mary,Thank you for the 5 out of 5 rating. We hope to see you again soon.

8/10 Good

Yella

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk associates need better attitudes they are rude and have bad attitudes
Stayed 1 night in Jan 2024
Response from Charles on Jan 5, 2024
Thank you for staying with us and I'm sorry you encountered rude associates. If you would be willing to give me more details one what happened, then I will be able to investigate the mater.

10/10 Excellent

Natisha

Stayed 1 night in Dec 2023
Response from Charles on Jan 1, 2024
Natisha,Thank you for your business. We hope you come back and see us soon.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice and clean hotel, free breakfast and coffee
Stayed 1 night in Dec 2023
Response from Charles on Dec 30, 2023
Pamela,Thank you for staying with us. We hope to see you again soon.

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price is was fine. Good housekeeping
Stayed 2 nights in Dec 2023
Response from Charles on Dec 30, 2023
Andy,Thank you for your business and we hope you have a happy new years.

10/10 Excellent

francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean hotel.
Stayed 2 nights in Dec 2023
Response from Charles on Dec 26, 2023
Thank you for staying with us. We hope to see you again soon.

6/10 Okay

Alexis

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Charles on Dec 8, 2023
I'm sorry we failed you on your stay.

10/10 Excellent

David, Avon Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
See above
Stayed 3 nights in Dec 2023
Response from Charles on Dec 8, 2023
Thank you for staying with us.

8/10 Good

Yella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and great customer service 👌
Stayed 1 night in Nov 2023
Response from Charles on Dec 8, 2023
Thank you for your business.

8/10 Good

Joe

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Charles on Dec 8, 2023
Thank you for the 8/10 rating. Is there anything we could have done differently, so you would want to give us a 10/10 rating on your next stay?

10/10 Excellent

Adriana

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nancy was very helpful, she went above and beyond to accommodate us. Thank you so much for your help!
Stayed 1 night in Nov 2023
Response from Charles on Dec 8, 2023
Thank you for staying with us and for letting us know how well Nancy took care of you.

10/10 Excellent

Yella

Traveled with family
Liked: Amenities
Relaxing
Stayed 1 night in Nov 2023
Response from Charles on Dec 3, 2023
Thank you for the 5 out of 5 rating.

8/10 Good

Alfonso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the area.
Stayed 3 nights in Nov 2023
Response from Charles on Nov 28, 2023
Alfonso,Thank you for staying with us and for the great rating. We hope to see you again soon.

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great room. Only recommendation would be to have more pillows on the king size bed
Stayed 1 night in Nov 2023
Response from Charles on Nov 28, 2023
Justin,Thank you for staying with us. The next time you visit, please ask the front desk for extra pillows and we will be happy to lend you what we have.

10/10 Excellent

Yella

Liked: Amenities
Nice place to stay 👌
Stayed 1 night in Nov 2023
Response from Charles on Nov 28, 2023
Yella,Thank you for your business and the great rating.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
facility was vert nice, spacious room
Stayed 1 night in Nov 2023
Response from Charles on Nov 24, 2023
Thank you for staying with us and for letting us know how your stay went.