Lobby
Check availability

Reviews of Comfort Inn & Suites Oklahoma City near Bricktown

2.5 out of 5
Comfort Inn & Suites Oklahoma City near Bricktown
1809 E Reno Ave, Oklahoma City, OK

Reviews

6.6
Rating 10 - Excellent. 282 out of 1001 reviews" "
Rating 8 - Good. 214 out of 1001 reviews" "
Rating 6 - Okay. 154 out of 1001 reviews" "
Rating 4 - Poor. 153 out of 1001 reviews" "
Rating 2 - Terrible. 198 out of 1001 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Front desk inattentive, two side doors open to outdoors from stairwell. Elevator not working. Multiple cabinets beaten up. Breakfast was being cleaned up at 8:30 when it was supposed to be closed at 9.
Stayed 1 night in May 2024

4/10 Poor

Evangeline

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived, the staff were short with customers, and quite rude with how they explained their required $50 Damage Hold they put on your credit card, even if you have already paid for the room in full --there are much more polite ways to explain a policy such as this, but they were very demanding about that they were doing it and they didn't care what you thought about it. Our room didn't have a tv when we first went in, when we asked about it, they said they'd bring one. We freshend up and left. When we returned, there was a tv in our room, but our door was also left ajar. Who knows how long our room was open for anyone to walk in. The carpet was dirty and a bug fogger machine was accidentally left in our room too.
Stayed 1 night in May 2024

6/10 Okay

Ryan

Traveled with family
Disliked: Property conditions & facilities
It’s an ok place to stay if you are just sleeping snd need a place. Breakfast was awful except the waffles. Beds are comfortable but window was broken. Only one light in bathroom worked and the area around hotel did not feel safe.
Stayed 1 night in May 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room's where great,so was the staff.
Stayed 1 night in May 2024

4/10 Poor

Anna

Traveled with group
Disliked: Amenities, property conditions & facilities
Cockroaches in the bathroom and hookers next door. Wouldn’t stay there again.
Stayed 2 nights in May 2024

6/10 Okay

Ivy E., Marvel Cave Park

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms smelled like dog. Lots and lots of homeless people loitering around the hotel. Never received housekeeping.
Stayed 2 nights in May 2024

2/10 Terrible

Stacy

Disliked: Cleanliness, staff & service, property conditions & facilities
I want ever stay hete again.
Stayed 2 nights in May 2024

8/10 Good

Sonya

Traveled with group
The people that hung out outside that didn’t stay at the hotel were a little sketchy. They came up to you asking for cigarettes every time you were outside.
Stayed 1 night in May 2024

6/10 Okay

Craig

Disliked: Staff & service, amenities
Right next to truck stop
Stayed 1 night in May 2024

8/10 Good

Tammy

Liked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

Bishnupada

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and unhealthy location. It should not be listed in Expedia.
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds
Stayed 1 night in May 2024

2/10 Terrible

Richard

Business traveler, Traveled with partner
Disliked: Staff & service, amenities
The front receptionist’s and stuff are Really Rude wee left early we was only 2 hours
Stayed 1 night in May 2024

10/10 Excellent

Kennisha

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 1 night in May 2024

4/10 Poor

Jasmine

Disliked: Cleanliness, property conditions & facilities
dirty, noisy, awful breakfast, pool area poorly lit and unsafe
Stayed 1 night in May 2024

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here. It is close to nearly everything we go to the city to do.
Stayed 1 night in May 2024
Response from ali on May 7, 2024
Thank you for sharing about your recent stay. We look forward to seeing you again at the Comfort Inn and Suites.

6/10 Okay

Autumn

Traveled with partner
Disliked: Property conditions & facilities
There was no curtain liner for the shower. The curtains were broken so we weren’t able to completely close them. The shower pressure was abysmal. Everything seemed pretty clean but also seemed a little run down.
Stayed 2 nights in May 2024
Response from ali on May 6, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

david

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was not cleaned appropriately. There was excrement on the door in bathroom. The staff responded immediately. There were yellow spots on the bedspread that were disturbing.
Stayed 1 night in May 2024
Response from ali on May 6, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

RUBEN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
As unfair as it might seem to judge the entire staff of a hotel by the interaction with one employee, I have to say the reception and checkin was less than welcome. The person who checked us in was unfriendly and close to be judged as rude. She didn’t bother to explain anything if I didn’t asked. I mean she just gave us the key, which by the way she took her good time, and sent us off. I had to ask basic instructions of the hotel and getting responses as I was being a nuisance. The hotel is very good and our room was clean and well equipped. We did have good stay though.
Stayed 1 night in May 2024
Response from ali on May 6, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Madison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a great stay. Would recommend it to anyone who needs a place to stay for a night!
Stayed 1 night in Apr 2024
Response from ali on May 6, 2024
Thank you for sharing about your recent stay. We look forward to seeing you again at the Comfort Inn and Suites.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay here again
Stayed 1 night in Apr 2024

8/10 Good

Darian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ali on May 1, 2024
Thank you for sharing about your recent stay. We look forward to seeing you again at the Comfort Inn and Suites.

4/10 Poor

Joshua

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The linens on the bed had hair on them when we pulled the sheets back and a stain was on the sheets.
Stayed 1 night in Apr 2024
Response from ali on May 1, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Larry

Business traveler
Disliked: Property conditions & facilities
Didn’t clean room during stay, didn’t exchange towels &had to ask for more, no waste basket, refrigerator didn’t work. Beds were hard. On the positive, there breakfast was good.
Stayed 3 nights in Apr 2024
Response from ali on May 1, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ali on May 1, 2024
Thank you for sharing about your recent stay. We look forward to seeing you again at the Comfort Inn and Suites.

4/10 Poor

Douglas

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from aa on Apr 25, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

aileen

Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice no problem
Stayed 1 night in Apr 2024
Response from ali on Apr 25, 2024
Thank you for sharing about your recent stay. We look forward to seeing you again at the Comfort Inn and Suites.

4/10 Poor

Justin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AA on Apr 25, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Sophia

Traveled with family
The have bed bugs real bad and what ever they are spraying is not working people where walking out scratching there arms and everywhere glad none made it to my home!!!
Stayed 1 night in Apr 2024
Response from AA on Apr 25, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Adaeze

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s was gross and I requested a refund
Stayed 1 night in Apr 2024
Response from AA on Apr 25, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Ronald

Stayed 1 night in Apr 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and inviting
Stayed 1 night in Apr 2024
Response from AA on Apr 17, 2024
Thank you for sharing about your recent stay. We look forward to seeing you again at the Comfort Inn and Suites.

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues
Stayed 1 night in Apr 2024
Response from AA on Apr 17, 2024
Thank you for sharing about your recent stay. We look forward to seeing you again at the Comfort Inn and Suites.

10/10 Excellent

Randi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice, not much TV channel options, pool was great. Breakfast was simple but did not provide enough.
Stayed 1 night in Apr 2024
Response from AA on Apr 17, 2024
Thank you for sharing about your recent stay. We look forward to seeing you again at the Comfort Inn and Suites.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AA on Apr 17, 2024
Thank you for sharing about your recent stay. We look forward to seeing you again at the Comfort Inn and Suites.

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AA on Apr 17, 2024
Thank you for sharing about your recent stay. We look forward to seeing you again at the Comfort Inn and Suites.

6/10 Okay

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AA on Apr 17, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AA on Apr 17, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Ernestine, Wichita Falls

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff! Arrived at 5:45pm, didn’t take but 5 mins to check in! Our room was spacious for three people! Bed and pillows comfortable! Shower door wouldn’t close all the way. A couple of hair in the sink, shower, & blow dryer bag. Property around is scary at night. A lot of people walking around. Homeless people sleeping on property. Front and back. Would not recommend this property.
Stayed 1 night in Apr 2024
Response from AA on Apr 17, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Ashley

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, there wasn’t any soap, the tv didn’t work properly and there was what I want to believe was lotion on the bed skirt. The area around the hotel was surrounded by the unhoused and walkers. Not safe at all!! The worst hotel I’ve been in since a child. 10/10 do not recommend.
Stayed 1 night in Apr 2024
Response from A on Apr 11, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Iesha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from A on Apr 11, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Darren

Stayed 1 night in Apr 2024
Response from ali on May 1, 2024
Thank you for sharing about your recent stay. We look forward to seeing you again at the Comfort Inn and Suites.

6/10 Okay

Veronica, Wichita Falls

Traveled with family
Disliked: Amenities
It was ok, I stayed in a nonsmoking room, as soon as I walked in all I could smell was cigarettes.
Stayed 1 night in Apr 2024
Response from aa on Apr 9, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Julie

Traveled with family and small children
Loved that it smelled clean when you walked in. Neighborhood was a bit sketchy. People had a party in our hallway until we called the front desk to shut it down. We ended up checking out a day early
Stayed 2 nights in Apr 2024
Response from aa on Apr 9, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Hunter

It’s in between a Waffle House and a grey hound station. It was not the greatest location at all.
Stayed 1 night in Apr 2024
Response from aa on Apr 9, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Russell

Stayed 1 night in Apr 2024
Response from AA on Apr 25, 2024
Thank you for sharing about your recent stay. We look forward to seeing you again at the Comfort Inn and Suites.

2/10 Terrible

Gregory, Kearney

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AA on Mar 26, 2024
On behalf of our entire team, I apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Natasha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff was great! Not very good water pressure but not horrible. Location not so great. Maybe in a few years when they build up the area across the highway the area will clean up. This hotel is by two large truck stops and a bus station!
Stayed 4 nights in Mar 2024
Response from ali on Mar 30, 2024
Thank you for sharing about your recent stay. We look forward to seeing you again at the Comfort Inn and Suites.

10/10 Excellent

Bayron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ali on Mar 30, 2024
Thank you for sharing about your recent stay. We look forward to seeing you again at the Comfort Inn and Suites.