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Reviews of Ohkay Casino Resort Hotel

2.5 out of 5
Ohkay Casino Resort Hotel
Highway 68, Ohkay Owingeh, NM

Reviews

7.8

Good

Rating 10 - Excellent. 223 out of 652 reviews" "
Rating 8 - Good. 244 out of 652 reviews" "
Rating 6 - Okay. 103 out of 652 reviews" "
Rating 4 - Poor. 48 out of 652 reviews" "
Rating 2 - Terrible. 34 out of 652 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

kevin

Traveled with family and small children, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
hotel pool is poor and it feels like a mental hospital.
Stayed 1 night in May 2024

6/10 Okay

Deanna

Traveled with group
Liked: Staff & service
Disliked: Amenities
Pros: The front desk staff were friendly and polite. The room was clean and comfortable. Cons: The parking lot, located around the back of the casino, did not feel safe. The door to the hotel had a key swipe that was broken, so anyone from the casino could get into the hotel and go straight to someone's room.
Stayed 2 nights in May 2024

10/10 Excellent

RE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, very clean.
Stayed 4 nights in May 2024

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024

6/10 Okay

Geraldine

Stayed 1 night in Apr 2024

2/10 Terrible

rene

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No working hot tub or pool that we paid for specifically. Buffet was not even a close second choice to dennys. Will not be back or come close to a positive revue. Keep driving
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious; a separate seating area from the sleeping area. You could let someone sleep while you had your coffee & watched the news. The room had a small balcony with a lovely view of the Sangre de Cristo mountains.
Stayed 2 nights in Apr 2024

10/10 Excellent

Steve

Stayed 6 nights in Mar 2024

8/10 Good

Albert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the person who checked us in , very helpful and friendly but made a adjustment on our last night there and the host was very not helpful , waiting to see if my credit of $76.?? Goes back on my card
Stayed 2 nights in Mar 2024

8/10 Good

Albert

Stayed 3 nights in Mar 2024

8/10 Good

Arthur A

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The room was clean and the staff was helpful.
Stayed 2 nights in Mar 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Duane

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Expensive for the outdated room
Stayed 1 night in Jan 2024

10/10 Excellent

Melvin

Liked: Cleanliness, property conditions & facilities
The quality of the room is great. The only issue i have is the TV, small and outdated. Great place to stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Dalene, Dolores

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Adolfo

Stayed 1 night in Dec 2023

10/10 Excellent

Anita

Stayed 1 night in Dec 2023

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice stay not too busy but staff could have been nicer they wr young adults with little people skills. Young man at the coffee place was rude. Never even said Good morning or Thank you after my purchase.
Stayed 1 night in Nov 2023

6/10 Okay

Leonard, rio rancho

Traveled with family
Liked: Cleanliness
I chose mountain view and got wall view.
Stayed 1 night in Nov 2023

6/10 Okay

James, Kingman

Stayed 1 night in Nov 2023

6/10 Okay

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very cordial. We did have to ask for extra shampoo and lotion. Only one packet was given. One packet is not enough for one person much less two. The remote was not linked to the TV. We thought it was the remote that was broken, but a different remote was brought to us and it did not work with the TV. The night was cold. Cool air was coming out of vents instead of warm air. I let them know at the front desk upon us leaving. They kindly apologized and said we should have let them know and they would have gotten it fixed. It was late so we just doubled up on the blankets.
Stayed 1 night in Nov 2023

2/10 Terrible

A.

Traveled with family
The beds were on on a spring frame no box under the mattress. Pillows wete flat as a rock. Would've have been better sleeping in the floor. Hotel rooms seem nice but the bed and pillows are unsleepable. Did not leave rested.
Stayed 1 night in Nov 2023

2/10 Terrible

Mario

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a bug right on top of the pillow to greet us. Hair in the sink, shower and toilet. Turned around, checked out and left.
Stayed 1 night in Nov 2023

10/10 Excellent

Theresa

Quiet
Stayed 1 night in Nov 2023

10/10 Excellent

John

Stayed 1 night in Nov 2023

10/10 Excellent

Pamela

Stayed 1 night in Nov 2023

10/10 Excellent

Heather J.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Clean, comfy, large room
Stayed 1 night in Nov 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

4/10 Poor

Selena

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Trash wasn’t thrown out heater didn’t work it was way too cold of room sheets were stained not happy at all not for the price I paid
Stayed 1 night in Nov 2023

8/10 Good

Arturo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
i it is good and clean
Stayed 1 night in Sep 2023

10/10 Excellent

Orlando

Stayed 2 nights in Oct 2023

2/10 Terrible

MARGARETTE

Stayed 1 night in Oct 2023

6/10 Okay

Carlos

Stayed 1 night in Oct 2023

8/10 Good

david

Business traveler
Liked: Cleanliness, staff & service, room comfort
a little smokey
hotel was fine, it is attached to a casino, even though the casino and hotel are 100% no smoking, the 1st floor of the hotel has a heavy smell of smoke through out, makes it hard to walk through, the locked out ac controls is another issue, as this causes the room to never get cool
Stayed 3 nights in Oct 2023

6/10 Okay

anastasia

Traveled with family
Liked: Staff & service, room comfort
A mixed bag
On the one hand, the front staff was friendly and helpful, and the room was spacious, comfortable, and clean. On the other hand, outside of the rooms, the property looked like it had many maintenance needs. Most notably were security issues as the exterior unmonitored hotel entrance had two doors, both of which were unlocked (one lock appeared broken) allowing access to the rooms by non hotel guests. This was further concerning as our own hotel room door was unlocked upon arrival— primarily because an extra tug was needed for the door lock to secure. Additionally, the temperature of our room was too warm (77 degrees) and the AC unit, while set for 75 (which is still too warm for us), was unresponsive to our efforts to lower the temp. Either the hotel had locked in that temp or the buttons were not working.
Stayed 2 nights in Sep 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Caterina, Fort Worth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love it, it’s my favorite hotel in New Mexico, the only thing I didn't like was that there was no buffet and the restaurant only opens on weekends.
Stayed 2 nights in Sep 2023

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Tonya

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No ice in machines, very loud in hotel with heavy doors slamming all night long. One sugar packet for coffee. Terrible customer service.
Stayed 1 night in Aug 2023

10/10 Excellent

LAURIE, PUEBLO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fabulous! Would highly recommend! King suite with a balcony! Great price!
Stayed 1 night in Aug 2023

10/10 Excellent

Raymond

Traveled with family
Liked: Amenities
Very clean rooms, hall and lobby. The staff was friendly upon check in. The only negative was the side entrance to the hotel, the lock was not operational and anyone could enter the hotel area without a key. A possible safety issue.
Stayed 1 night in Aug 2023

6/10 Okay

David

Liked: Cleanliness
Disliked: Room comfort
The hotel was understaffed; no cooks for the restaurant. The thermostat in the room was not working and therefore the room was extremely hot. Both nights we stayed, we asked for maintenance to come fix the air conditioner. But it was not addressed.
Stayed 2 nights in Aug 2023

8/10 Good

pauline, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
The room had an unpleasant odor. I am not surecwy
Stayed 1 night in Aug 2023

10/10 Excellent

Laurel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All smoke-free! Newly refurbished. The main restaurant is only open Thursday-Sunday.
Stayed 1 night in Aug 2023

2/10 Terrible

Guy

Traveled with family
Absolute shitshow checking in. These people have no clue how to run a hotel. Went to 3 "entrances" looking for a bagge cart. Scolded by employee for using the wrong entrance another employee told me to use so that i could find a cart. 45 minutes trying to check in. Shitshow so far
Stayed 1 night in Aug 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and spacious
Stayed 1 night in Jul 2023

2/10 Terrible

Jeanetta

Business traveler
I will never stay here again. I have been moved twice and it is still 80 degrees in my room. There were any filters in this last room. I will not recommend this hotel ever.
Stayed 1 night in Jul 2023

8/10 Good

Shirley

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 19, 2023
Thank you for your review