4/10 Poor
Charles
Traveled with family
Apr 5, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
This place use to be in great shape. Now it's definitely showing signs of lack of upkeep. The carpets are frayed and dirty in the room we were in. There is a smell of mold starting to form. Or for had duct tape at the top of it to cover the space between the door and the frame. There were bugs in our sink. The hot water was not working on our room and the outdoor hot tub was not working. Then breakfast in the morning use to be a lot more robust. Now it's not much to choose from at all. The lobby is still beautiful but even our porch had trash including used rubber gloves and a used condom on it.
Even the indoor Roman bath had a film on it with clumps of hair floating in it (gross!)
When we went to check in we were waiting for 20 min at the front desk with others and could hear employees talking out back. We tried to call for them with no luck. When they did come out at least they were friendly.
The lobby is very nice but don't be fooled it's just a cover for what's behind it.
Charles
Stayed 1 night in Apr 2024