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Nice staff. The fitness room was 83 degrees so would have been nice to have it air conditioned. Breakfast was good but coffee machine was lined up. Perhaps two stations are better during the rush. Nice to have a fridge and microwave in the room.
Very Personable, guest services I interacted a few times with the gentleman at the front desk with the tattoos “sister” I’m not sure of his name Exceptional service and very helpful!!!
Rooms very clean and freshly painted. Washroom is updated and love the shower stall
The staff was helpful and friendly, hotel clean and a better variety of choices for breakfast not just continental. One downside is that the breakfast area was a bit small and when it gets crowded it's hard to maneuver around.
Lorna
Stayed 7 nights in Mar 2024
Response from Meghan on Apr 14, 2024
Thank you for your positive feedback. We appreciate it!
10/10 Excellent
Irawan
Apr 5, 2024
Irawan
Stayed 1 night in Apr 2024
8/10 Good
Jan
Traveled with partner
Apr 3, 2024
I thought I had booked the Comfort Inn near the falls, this one was it near the airport, nothing much around but a short walk did get us coffee. The room was clean, would recommend for cheaper accommodation option
Jan
Stayed 3 nights in Mar 2024
Response from Meghan on Apr 14, 2024
Thank you for your positive feedback. We appreciate it!
10/10 Excellent
Minoshka, Wilkes Barre
Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
This was a good place to stay, 5 minute drive to Niagara Falls. The hotel staff was extremely friendly and helpful. Everything seemed clean. My only complaint being that the pool was dirty, despite being very chlorinated. Overall a nice place to stay and the staff was awesome.
Jennifer
Stayed 2 nights in Mar 2024
Response from Meghan on Apr 14, 2024
Thank you for your positive feedback. We appreciate it!
It was a very nice hotel! I guess my only issue was no housekeeping! They only clean a room after you leave maybe... not sure! Everything looked great!
Sheryl
Stayed 3 nights in Mar 2024
Response from Meghan on Apr 14, 2024
Thank you for your positive feedback. We appreciate it!
Thank you for your positive feedback. We appreciate it!
6/10 Okay
Maria
Traveled with group
Mar 25, 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room was clean but the hallways and public areas were not kept tidy. Only one elevator was operating as the other elevator was under repair. It snowed and the area around the hotel was not shoveled or cleaned in any way making for a dangerous commute to and from your car. Breakfast was good and coffee available 24/7 was convenient. I was not impressed and would not stay here again.
Maria
Stayed 2 nights in Mar 2024
Response from Meghan on Apr 14, 2024
We apologize for the inconvenience during your stay. We'll address cleanliness and maintenance issues promptly. Your safety is important to us, and we regret any inconvenience caused by snow. We appreciate your feedback.
The customer service at this hotel was Phenomenal. We arrived friday evening and the gentleman that was working was fantastic. The customer service was I would definitely stay there again
michelle
Stayed 2 nights in Mar 2024
Response from Meghan on Apr 14, 2024
Thank you for your positive feedback. We appreciate it!
6/10 Okay
Doris
Traveled with partner
Mar 24, 2024
Liked: Staff & service
Disorganized, loud, was put in three different rooms and had to change each time as each room had an issue. Walls are very thin. Only one manager who seemed to care about helping.
Doris
Stayed 2 nights in Mar 2024
Response from Meghan on Apr 14, 2024
We apologize for the inconvenience and frustration you experienced during your stay. Your feedback is important to us, and we will address these issues promptly to ensure a better experience for future guests. Thank you for bringing these matters to our attention.
8/10 Good
Heather M.
Mar 23, 2024
Heather M.
Stayed 1 night in Mar 2024
Response from Meghan on Apr 14, 2024
Thanks for staying with us. We appreciate your feedback!
I like this property and have come here several tumes.i do not like the smell in the hallways..smells like strong perfume..Construction going on but wasn't inconvenienced by it. Rate was good. A pleasant stay..we will return.
NANCY
Stayed 3 nights in Mar 2024
Response from Meghan on Apr 14, 2024
Thank you for your positive feedback. We appreciate it!
Place was fairly new and clean. Walls are a bit thin, building utilities were making some pretty good banging noises in the middle of the night. Wish they had a restaurant in house, there are very few decent places to eat in the area especially at night.
dakin a
Stayed 2 nights in Mar 2024
Response from Meghan on Apr 14, 2024
Thank you for your positive feedback. We appreciate it!
10/10 Excellent
Neegam
Traveled with family and small children, Traveled with family
It was a great stay. The rooms were clean. They were putting in new flooring by the elevators but it didn't get our way, it just didn't look nice, but I am sure it will look great when it's finished. Other guests were a little noisy at night but it was manageable.
Sherene
Stayed 2 nights in Mar 2024
Response from Meghan on Apr 14, 2024
Thank you for your positive feedback. We appreciate it!