Room, 1 King Bed, Balcony | View from room

Reviews of Hilton Garden Inn New York Times Square South

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1933 out of 2979 reviews" "
Rating 8 - Good. 663 out of 2979 reviews" "
Rating 6 - Okay. 206 out of 2979 reviews" "
Rating 4 - Poor. 76 out of 2979 reviews" "
Rating 2 - Terrible. 101 out of 2979 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Getting a balcony in NYC is priceless!!! Great property great staff!
Stayed 2 nights in May 2024

8/10 Good

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, i didnt notice anything unique or standout with this property. However, it is in a good location for getting around and seeing sights. The lack of onsite dining is very inconvenient
Stayed 4 nights in May 2024

8/10 Good

Divya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the walkable distance to all the attractions from here. The staff was extremely polite and helpful. I only wished that there was better in room services for complimentary coffee. The coffee machine seems to have been broken. Other than that it was a overall good experience
Stayed 1 night in May 2024
Response from Customer Service on May 26, 2024
Divya, thank you for your feedback. The team members at the Hilton Garden Inn New York Times Square South are pleased to hear you appreciated the convenient location and their courteous service. We regret that you experienced an issue with the in-room coffee amenities. Your input is valuable, and we're glad it didn't overshadow your overall positive experience. We're looking forward to welcoming you back.

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The check in desk Maria was a gem, so helpful and friendly . Also the manager David was always so available and helpful when we had questions about getting around the city. Rooms were spotless, quiet, small but big enough for the 3 of us ! Had everything we needed. My only concern is that we thought it would be closer to Times Square than it was.
Stayed 3 nights in May 2024
Response from Customer Service on May 26, 2024
Deborah, thank you for your glowing review of the Hilton Garden Inn New York Times Square South. Maria and David will be thrilled to hear your kind words. It's great to hear the room met your needs and you found it spotlessly clean and quiet. We appreciate your feedback about the location and hope it didn't detract from your overall experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Jess

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area a bit sketchy
Stayed 3 nights in Apr 2024

10/10 Excellent

Abhishek

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and comfortable stay, neat and clean room and common area. Located conveniently near times square and penn station.
Stayed 2 nights in May 2024
Response from Customer Service on May 26, 2024
Abhishek, thank you for sharing your experience at the Hilton Garden Inn New York Times Square South. We're delighted you found the room and common areas neat and clean and appreciated our convenient location. We're glad you had a comfortable stay and look forward to welcoming you back in the future!

6/10 Okay

Natalia

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
When we turned down our bedding for the night we found blood and hair in our sheets. Maintenance came to swap bedding.
Stayed 1 night in May 2024
Response from Customer Service on May 26, 2024
Natalia, thank you for sharing your feedback. We're disheartened to hear about the condition you encountered with your bedding. Our team promptly addressed the issue. We hope the rest of your stay met your expectations.

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly welcoming and kind
Stayed 4 nights in May 2024
Response from Customer Service on May 25, 2024
Christie, thank you for your kind words! The team at Hilton Garden Inn New York Times Square South is thrilled to hear you felt welcomed and appreciated. We're looking forward to your next visit!

10/10 Excellent

Jayne, Langley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel were exceptionally helpful, kind and friendly always taking an extra step!!
Stayed 4 nights in May 2024
Response from Customer Service on May 25, 2024
Jayne, thank you for your kind words. The team at Hilton Garden Inn New York Times Square South is delighted to know you found them exceptionally helpful and friendly. We're glad you enjoyed your stay and look forward to welcoming you back again!

4/10 Poor

Mark

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hotel was fine. Clean, convenient, etc. Elevators were fast. Baggage check was great. Staff was great. Only downside was that the registration desk had only one Hilton clerk handling all incoming customers at 3pm on a weekday - and the customer in front of me in line wanted adjoining rooms and then got into a debate with the clerk about Hilton loyalty points - which meant I had to wait for about 20 min in line behind him to get the key to my pre-paid room - which took maybe 2 min total when my turn finally came - while lots of other Hilton folks wandered around behind the counter but did not help. They looked at me but seemed to be saying “not my job”. I had just walked 25 blocks on a hot day after a long train ride and was exhausted and it took all my strength to resist the urge to scream at the Hilton staff.
Stayed 1 night in May 2024
Response from Customer Service on May 26, 2024
Mark, Hilton Garden Inn New York Times Square South appreciates your feedback. We're pleased you found the hotel clean and convenient, and that you enjoyed the fast elevators and efficient baggage check. It's great to hear our team members made a positive impression on you.However, your experience at the registration desk was clearly frustrating. We understand how important it is to streamline check-in processes, especially after a long journey. We aim to ensure such experiences are minimized in the future.We value your insights and hope to have the chance to offer you a smoother experience next time.

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, my room was very nice and everything was clean. Great place !
Stayed 1 night in May 2024
Response from Customer Service on May 24, 2024
Caleb, thank you for your wonderful feedback! The team at Hilton Garden Inn New York Times Square South is delighted to hear that you enjoyed your stay and found everything to your satisfaction. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Anh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good location. Staff is very friendly and helpful. We checked in at almost midnight. The doors to lobby are locked and accessible only with key card. We were checking in and had no card key and the street hotel located on has shady people around that time. No bell/buzzer to alert the front desk someone was there. We got lucky some guests were entering and let us in. There is no parking at the hotel. Public garage with discounted parking rates for hotel guests available but closes by midnight or earlier if full. Overall, we had a pleasant stay and wouldn’t mind staying here again.
Stayed 2 nights in May 2024
Response from Customer Service on May 24, 2024
Anh,Thank you for your thoughtful review. We're delighted that you appreciated the location and found our team members to be friendly and helpful. Your feedback regarding late-night access and parking options is valuable and will be taken into consideration. It's wonderful to hear that you had a pleasant stay overall. Hilton Garden Inn New York Times Square South looks forward to welcoming you back on your next visit.

10/10 Excellent

Amy, ventura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for one Saturday night. The employees were very nice and the property was nice. The room was a very good size with a nice view! (Paid extra for that of course) Snacks and drinks at the front desk for purchase were great! It is a very convenient location to everything in NYC! Very walkable! Thank you Hilton!
Stayed 1 night in May 2024
Response from Customer Service on May 23, 2024
Amy, thank you for your wonderful feedback! The Hilton Garden Inn New York Times Square South is delighted to hear that our team members and convenient location made your stay enjoyable. We're glad you appreciated the extra amenities and the lovely view from your room. We look forward to welcoming you back for another great stay!

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing, very close to everything. You just need to be mindful of the sidewalks close to the hotel at night and even in the afternoons.
Stayed 2 nights in May 2024
Response from Customer Service on May 22, 2024
Victoria, thank you for your fantastic feedback. Hilton Garden Inn New York Times Square South is indeed conveniently located near many attractions. We appreciate your observation about the surroundings and hope it didn't impact your overall experience. We're looking forward to welcoming you back!

8/10 Good

Catharine zettler

Traveled with family
Liked: Amenities
Nice hotel. Small rooms and housekeeping every other day which is new for me. However, extra towels and pillows supplied upon request. Nice clean bright lobby and great happy staff
Stayed 4 nights in May 2024
Response from Customer Service on May 22, 2024
Catharine,Thank you for sharing your experience at Hilton Garden Inn New York Times Square South. It was wonderful to hear that you appreciated our clean, bright lobby and the friendly team members. We're glad you found the additional towels and pillows helpful. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Dante

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great option for tourist or visitors to stay at on vacation. Great staff and hospitality as well as many dining and shopping options and ease of transportation.
Stayed 1 night in May 2024
Response from Customer Service on May 21, 2024
Dante, thank you for your wonderful feedback. The team members at Hilton Garden Inn New York Times Square South are delighted to hear that you enjoyed the hospitality and found the location convenient for dining, shopping, and transportation. We're looking forward to your next visit!

10/10 Excellent

Pearl Ann Gorriceta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Customer Service on May 21, 2024
Pearl Ann,Thank you for your review! The Hilton Garden Inn New York Times Square South team is delighted to know you had a great stay. We hope to welcome you back soon!

10/10 Excellent

Royers

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful told place and safe for families
Stayed 2 nights in Jan 2024
Response from Customer Service on May 21, 2024
Royers, thank you for your kind words! The team at Hilton Garden Inn New York Times Square South is delighted to hear that you enjoyed your stay and felt safe with your family. We look forward to welcoming you back on your next visit!

8/10 Good

Caitlin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in May 2024
Response from Customer Service on May 21, 2024
Caitlin, thank you for your positive feedback! The team at Hilton Garden Inn New York Times Square South is pleased you had a good experience. We're looking forward to welcoming you back for an even better stay!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 21, 2024
Carlos, thank you for your excellent rating! The team at Hilton Garden Inn New York Times Square South is thrilled to hear you had a positive experience. We look forward to welcoming you back soon!

10/10 Excellent

Joyce

It’s midtown NY City which has become a nightmare to navigate both on foot and by car. I was born, raised, and educated in Brooklyn NY and spent a lot of time midtown and near Times Square. As much as I love my hometown, I wouldn’t come back if I didn’t have to!
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
Joyce, thank you for sharing your thoughts. Moving around midtown Manhattan can indeed be challenging. Despite these external challenges, the Hilton Garden Inn New York Times Square South appreciates your stay. We hope to see you again under better circumstances.

10/10 Excellent

Leanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and staff was so friendly. A quality place to stay in Mid-Town.
Stayed 3 nights in May 2024
Response from Customer Service on May 20, 2024
Leanna, thank you for your lovely feedback! The team at Hilton Garden Inn New York Times Square South is thrilled to hear you enjoyed your stay and found the location convenient. We look forward to welcoming you back on your next visit.

10/10 Excellent

Dianeishka

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service and friendly
Stayed 3 nights in Feb 2024
Response from Customer Service on May 20, 2024
Dianeishka, thank you for your wonderful feedback! The team at Hilton Garden Inn New York Times Square South is delighted to hear you enjoyed the excellent service and friendliness. We look forward to welcoming you back soon!

10/10 Excellent

Tammy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a group that were just to the right of the hotel as you started to walk to the corner of the street. It was nasty, they were smoking weed, every time, the area was dirty and the smell, the smell was atrocious and the men made us feel very uncomfortable, so much so we would go out of our way to walk up another street and come down the opposite way. I know the hotel cannot help what they do, but it has made my friends and I not want to stay on that block, in any of those hotels on that block, due to that group of people. The hotel itself was amazing though and the staff was very helpful.
Stayed 4 nights in May 2024
Response from Customer Service on May 20, 2024
Tammy,Thank you for sharing your experience. It is unfortunate that the surrounding area detracted from your stay. Please know that the comfort and safety of our guests are our top priorities. It is wonderful to hear that you found the Hilton Garden Inn New York Times Square South and our team members amazing and helpful. We hope you'll consider visiting us again in the future, as we strive to provide a pleasant stay despite external factors.Safe travels!

10/10 Excellent

Hung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in May 2024
Response from Customer Service on May 20, 2024
Hung, thank you for your wonderful feedback! The team at Hilton Garden Inn New York Times Square South is thrilled to hear that you found the accommodations nice and clean. We're looking forward to welcoming you back for another enjoyable stay.

6/10 Okay

GUILLERMO

Traveled with family
Liked: Staff & service, property conditions & facilities
It seemed unbelievable that did not make the beds every day but every other day. That makes it not worthy for a long stay as I had
Stayed 4 nights in May 2024
Response from Customer Service on May 19, 2024
GUILLERMO, thank you for taking the time to share your feedback. The frequency of housekeeping services can vary, and we understand it may have not suited your expectations. Your input helps us improve, and we hope you’ll consider staying with us again.

8/10 Good

Igor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really nice however hotels restaurant is not available since COVID-19. Also, there are a lot of homeless people doing drugs around the hotel. Needless to say there’s significant police presence so we didn’t feel unsafe.
Stayed 2 nights in May 2024
Response from Customer Service on May 19, 2024
Igor, thank you for sharing your feedback. Hilton Garden Inn New York Times Square South values your positive comments about the hotel itself. The hotel is sorry to hear about your concerns regarding the surrounding area and the restaurant. The hotel's team is always working to enhance the guest experience. They hope to welcome you back again soon.

8/10 Good

Glen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good property overall, just i an area thats a little dirty with quite a bit of construction close by.. but overall good hotel..
Stayed 3 nights in May 2024

8/10 Good

Swapnil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in May 2024
Response from Customer Service on May 19, 2024
Swapnil, thank you for choosing Hilton Garden Inn New York Times Square South. We're delighted to see you had a pleasant experience and look forward to welcoming you back on your next visit to New York City!

2/10 Terrible

Tinh Le

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On March 10, 2024, I booked the hotel located at 326 W 37th St, New York, NY 10018, Hilton Garden Inn NY Times Square, room 706. Initially, my family and I immensely enjoyed our moment here, but right after I checked out and left the hotel. They charged me $54 with the reason “ dog stay in.” HOW FUNNY. I don’t even have a dog! After all, I tried to contact the front desk and realized how rude they were, impatient, and “racist.” I just wanted to talk with the manager, but they seemed afraid to solve my problem and never showed up, either “in the meeting, busy or already left.” No take any responsibility at all! After a while, the front desk woman told me to contact the “Hilton” and immediately hung up my phone. Where? How can I contact? No even give me a phone number. Anyway, they ruined my trip. I wonder if this hotel has a lousy service like that, how long can they survive?
Stayed 3 nights in Mar 2024
Response from Customer Service on May 22, 2024
Tinh Le, your feedback is important, and it's concerning to hear about the difficulty you encountered with the charge and subsequent interactions. The experiences you described do not meet the standards we aim for. We take guest concerns seriously and would like to address this matter further. Please contact our customer service team directly for assistance. Thank you for bringing this to our attention.

10/10 Excellent

Jairo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on May 18, 2024
Thank you for the fantastic rating, Jairo!It's outstanding you had such a wonderful experience at Hilton Garden Inn New York Times Square South. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Mellissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went along be and felt pretty safe, staff was great rooms are very clean.
Stayed 1 night in May 2024
Response from Customer Service on May 17, 2024
Mellissa, thank you for sharing your positive experience at the Hilton Garden Inn New York Times Square South. It's wonderful to hear that you felt safe and were pleased with the cleanliness of the rooms. We're delighted our team members contributed to your enjoyable stay. We look forward to welcoming you back in the future!

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities
good for the price and good customer service!
Stayed 2 nights in May 2024
Response from Customer Service on May 17, 2024
Oscar, thank you for your positive feedback! The team members at Hilton Garden Inn New York Times Square South are delighted to hear you enjoyed your stay and appreciated the value and service provided. We're looking forward to welcoming you back in the future.

10/10 Excellent

Allen George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff and hotel were great.
Stayed 5 nights in May 2024
Response from Customer Service on May 17, 2024
Allen, thank you for your kind words about the Hilton Garden Inn New York Times Square South. The team is delighted to hear you enjoyed the location and had a pleasant stay. We're looking forward to welcoming you back!

8/10 Good

woonli, PRAIRIE VILLAGE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they provide slippers and disposal shaver
Stayed 2 nights in Apr 2024
Response from Customer Service on May 16, 2024
woonli, thank you for your feedback. The suggestion about additional amenities is appreciated and will be reviewed. Hilton Garden Inn New York Times Square South is always looking for ways to enhance guest comfort. We hope to welcome you back soon!

8/10 Good

Delrease

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on May 16, 2024
Delrease, thank you for sharing your experience with Hilton Garden Inn New York Times Square South. We are delighted you had a pleasant stay. We look forward to your next visit!

4/10 Poor

Darlene

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very small rooms if you are more than 1 traveller. “Fitness room” was a treadmill and a couple barbells. No dining options on site. Rude front desk workers Location felt like a dirty alley with garbage and homeless packed in front all hours of day and night.
Stayed 3 nights in May 2024
Response from Customer Service on May 15, 2024
Darlene, thank you for your feedback. We are sorry that you found your room size to be limiting and that you were not satisfied with the fitness amenities. Your observations about the dining options and the front desk team members have been noted. Regarding the surrounding area, we understand your concerns and will take them into consideration. Thank you for staying with us and providing your input.

10/10 Excellent

Amrutha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was great, and property was clean.
Stayed 2 nights in May 2024
Response from Customer Service on May 14, 2024
Amrutha, it's delightful to hear that you appreciated the exceptional service provided by our team at Hilton Garden Inn New York Times Square South and enjoyed the cleanliness of our premises. We're grateful for your support and look forward to seeing you again.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024
Response from Customer Service on May 14, 2024
Patricia, it's great to hear your stay at the Hilton Garden Inn New York Times Square South was excellent. We are delighted to have exceeded your expectations. We look forward to providing you another wonderful experience on your next visit.

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marie at the front desk was so helpful!
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Patricia, it's wonderful to hear you found our front desk colleague Marie to be so helpful! At the Hilton Garden Inn New York Times Square South, we pride ourselves on delivering the highest level of service and support. We truly appreciate your positive feedback and hope to have you back with us soon.

8/10 Good

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for reasonable price
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Igor, it's delightful to hear that you appreciated the Hilton Garden Inn New York Times Square South's advantageous locale. We strive to provide excellent service for a fair price, and it seems we achieved that goal with your stay. We look forward to welcoming you back during your future travels to New York.

2/10 Terrible

gabriela, Fort myers

Traveled with family
Disliked: Staff & service
I lost a bag with clothes and personal things and they did not know how to give me an answer, I am waiting for the supposed report that they were going to make
Stayed 4 nights in May 2024
Response from Customer Service on May 17, 2024
Gabriela, the situation you described is very concerning, and our team aims to assist every guest to the best of their ability. We understand the importance of timely and effective communication, and we're currently looking into your report. Thank you for sharing your experience.

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. Our room was clean though view was not the best and needed to keep blinds down. Overall was blessed with hotel and would book there again in the future
Stayed 2 nights in May 2024
Response from Customer Service on May 13, 2024
Karen, we appreciate your comments expressing satisfaction about your stay at Hilton Garden Inn New York Times Square South. We aim to provide immaculate accommodations and are pleased you found the room to be so. Your comments regarding the view have been noted, which can vary from room to room. It's pleasing to hear you were content with your experience and would stay again with us. Looking forward to your future visits.

10/10 Excellent

Kevin, Silver Spring

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, walkable from Penn Station
Stayed 2 nights in May 2024
Response from Customer Service on May 13, 2024
Kevin, thank you for sharing your positive feedback. At the Hilton Garden Inn New York Times Square South, we pride ourselves on our convenient location and ease of accessibility. We're delighted that our proximity to Penn Station worked well for your visit. We hope to welcome you back in the near future.

10/10 Excellent

Lauren

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. The room and the floor was VERY quiet, and the room and bathroom was very clean! We had everything we needed and the staff went over and above when it came to hospitality and friendliness. The location is walking distance from Bryant Park and Times Square (12-15 min walk). My only complaint would be that the pillows are very light and thin and the area surrounding the hotel (the street it’s on) feels a little dicey.
Stayed 3 nights in May 2024
Response from Customer Service on May 13, 2024
Lauren, it's delightful to know that you enjoyed your stay and found tranquility in your room at Hilton Garden Inn New York Times Square South. We're pleased that our team members met your expectations with exceptional hospitality. Moreover, being conveniently located near many attractions is definitely a major perk of our property.We do understand, however, that you had concerns about the comfort of the pillows and experienced uncertainty about the surrounding neighborhood. Constructive feedback like yours guides us in enhancing our guests' experiences. We're always working to provide an enjoyable stay and a sense of security for our guests. We appreciate your review and warm regards until your next visit.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Karen, thank you for your perfect score! It's great to know you enjoyed your stay at Hilton Garden Inn New York Times Square South. We truly appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Shelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent price for a nice okace
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Shelly, we're delighted you found value in your stay at Hilton Garden Inn New York Times Square South. We prioritize ensuring our guests receive a balance of quality service and fair pricing. We look forward to the pleasure of hosting you once again.

10/10 Excellent

Connie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, very clean hotel.
Stayed 7 nights in May 2024
Response from Customer Service on May 10, 2024
Connie, it's wonderful to hear that you enjoyed your stay at the Hilton Garden Inn New York Times Square South. We're proud to be recognized for maintaining the cleanliness expected from our esteemed guests. We look forward to your next visit.

10/10 Excellent

morenike

Liked: Amenities
The best
Stayed 1 night in Apr 2024
Response from Customer Service on May 10, 2024
Morenike, it's wonderful to hear that you had an outstanding experience at Hilton Garden Inn New York Times Square South. We value your positive feedback and look forward to welcoming you back in the future.

10/10 Excellent

Bradley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was great! Check in was quick and easy with friendly front desk employees. While my room was small, it was enough to satisfy my needs very comfortably. My room was perfectly clean and prepped upon my arrival. The bathroom offered nice clean light for morning grooming. The water pressure in the standing shower could have been stronger but the water was consistently hot enough for my needs. The bed and linens were clean and comfortable. Upon leaving for a coffee in the morning I was greeted warmly by multiple staff which is always a great way to start your day! Checkout was quick, painless and friendly. I’d stay here again and recommend it to others .
Stayed 1 night in May 2024
Response from Customer Service on May 10, 2024
Bradley, your positive feedback regarding your stay at Hilton Garden Inn New York Times Square South is greatly appreciated. We're pleased to hear you found the check-in process efficient and our front desk colleagues friendly. It's also good to know you appreciated the neatness and preparation of your room. As for your comment on the shower pressure, we assure you we are continuously working on improving services in all areas. Our top priority is to provide a comfortable and enjoyable stay for our guests. It's wonderful to know that our team's warm greetings provided a terrific start to your day. We're also delighted you found the checkout process to be convenient. We would be thrilled to have you stay with us again and appreciate your recommendation.