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Reviews of SpringHill Suites by Marriott New York Queens

3 out of 5
SpringHill Suites by Marriott New York Queens
38-39 9TH STREET BUILDING B, Long Island City, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 109 out of 207 reviews" "
Rating 8 - Good. 61 out of 207 reviews" "
Rating 6 - Okay. 15 out of 207 reviews" "
Rating 4 - Poor. 9 out of 207 reviews" "
Rating 2 - Terrible. 13 out of 207 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Eun, PASADENA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They serve a good breakfast. But the guest room seems a bit too small and not exciting at all.
Stayed 2 nights in May 2024
Response from Customer Service on May 22, 2024
Eun, thank you for sharing your thoughts. It’s great to hear that you enjoyed the breakfast at SpringHill Suites by Marriott New York Queens. We understand that room size and excitement are subjective, and we appreciate your feedback. Hopefully, we can offer you a more thrilling experience on your next visit.

10/10 Excellent

Cheri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent!!
Stayed 1 night in Apr 2024
Response from Customer Service on May 22, 2024
Cheri, thank you for your kind words about the SpringHill Suites by Marriott New York Queens. The team is thrilled to know you found their service excellent. We're looking forward to welcoming you back!

10/10 Excellent

Nina T, Burnt Hills

Traveled with family and small children
Staff was great. So friendly and helpful and so sweet with my grandson.
Stayed 1 night in May 2024
Response from Customer Service on May 22, 2024
Nina,Thank you for the kind words about SpringHill Suites by Marriott New York Queens. The team members will be delighted to hear about your positive experience, especially with your grandson. We look forward to welcoming you back soon!

8/10 Good

Stefano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just renovated or built so it's in great conditions according by Marriot standards. Very close to Manhattan's upper east side, accessible by train or taxi so it was very convenient and affordable for a large family of 8 visiting for a graduation in the Weill Cornell medical school campus. The only downside was the area where the Hotel is located, not very pretty since it's a low income neighborhood. Felt safe at night by a lot of NY police in the streets monitoring the area.
Stayed 2 nights in May 2024
Response from Customer Service on May 21, 2024
Stefano, thank you for sharing your experience at SpringHill Suites by Marriott New York Queens. It is wonderful to hear that the convenience and conditions met your expectations, especially during such an important family occasion. While we understand that the surrounding area might not have met all your preferences, it is reassuring to know that you felt safe. We hope to welcome you and your family back for future visits.

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall.
Stayed 6 nights in May 2024
Response from Customer Service on May 15, 2024
Richard, it's delightful to know your stay at SpringHill Suites by Marriott New York Queens worked out wonderfully. We're immensely grateful for your commendation and look forward to welcoming you back soon.

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
New hotel with many excellent things -- large rooms, comfortable beds, large, well-conceived bathrooms, large TVs. But...it didn't seem like they paid any attention to sound insulation. I heard babies crying somewhere nearby, people in rooms all around me, and loud thumps whenever someone nearby dropped a suitcase. If you are a light sleeper or noise sensitive this place may not work for you.
Stayed 1 night in May 2024
Response from Customer Service on May 15, 2024
Richard, thank you for sharing your thoughts. It's encouraging to hear you appreciated various aspects of our hotel, such as the comfortable beds and spacious rooms. However, we regret to hear about the noises you encountered during your stay. We understand the importance of a peaceful environment and we continuously aim to improve in this area. It would be our pleasure to have another opportunity to better serve you in the future.

10/10 Excellent

Richard

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice but not in a safe area . And a lot of construction early in the morning
Stayed 1 night in May 2024
Response from Customer Service on May 10, 2024
Richard, it's wonderful to hear you appreciated the quality of SpringHill Suites by Marriott New York Queens. Your feedback gives us the opportunity to enhance our guests' experiences. We recognize surroundings are very important, therefore we're committed to working with the local community to improve any inconveniences. We understand that early morning disturbances, such as construction, can be bothersome and we aim to communicate any potential disruptions in advance. We can't wait to have another chance to provide you with an even better stay!

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and property.
Stayed 1 night in May 2024
Response from Customer Service on May 9, 2024
William, we're pleased to hear you appreciated the property and location of SpringHill Suites by Marriott New York Queens. It's great to know that these aspects of your stay suited your needs. Thank you for choosing us, and we hope to see you again in the future.

10/10 Excellent

Saul

Stayed 4 nights in Apr 2024

10/10 Excellent

Saul

Stayed 6 nights in Apr 2024
Response from Customer Service on May 22, 2024
Saul, thank you for your wonderful rating of SpringHill Suites by Marriott New York Queens. The team is thrilled you had an excellent stay. We're looking forward to welcoming you back!

8/10 Good

Gira

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Gira, we're delighted that you appreciated the location of SpringHill Suites by Marriott New York Queens. The convenience of our positioning is indeed greatly valued by our guests. We hope to have another opportunity to welcome you in the future.

10/10 Excellent

Carlos A.

Stayed 1 night in Apr 2024
Response from Customer Service on May 19, 2024
Thank you for the fantastic rating, Carlos!We strive to make all of our guests feel welcome and relaxed during their time at SpringHill Suites by Marriott New York Queens! We can't wait to see you again soon.

10/10 Excellent

Carlos A.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy I reccommended
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
Carlos, thank you for your wonderful recommendation! We're thrilled you found your stay at SpringHill Suites by Marriott New York Queens satisfying. We always strive to make our guests' experiences memorable and we're delighted we achieved that during your visit. We look forward to welcoming you back in the future.

10/10 Excellent

humberto

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, nice people at front desk, very new and clean
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 28, 2024
Humberto, thank you for sharing your excellent experience at SpringHill Suites by Marriott New York Queens. We're thrilled to hear how much you appreciated our attentive front desk team members and the spotless quality of our hotel. Your feedback reinforces our commitment to providing a safe, welcoming environment for all guests. Looking forward to your next visit!

8/10 Good

Jaya

Stayed 1 night in Apr 2024
Response from Customer Service on May 18, 2024
Thank you for the wonderful rating, Jaya!It's fantastic you enjoyed your time at SpringHill Suites by Marriott New York Queens so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was not walkable.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Kathy, thank you for your feedback. At SpringHill Suites by Marriott New York Queens, we're committed to enhancing our guests' stay. We recognize that the surrounding locality may not have met your preference for pedestrian-friendly areas. We can assist future visits by sharing more about local public transportation or arranging efficient taxi services. Looking forward to welcoming you back.

10/10 Excellent

SATYA SUBRAMANYA SAI SURESH

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the rate I paid
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Satya, your recognition of the terrific value at SpringHill Suites by Marriott New York Queens is much appreciated. We strive to provide quality service that exceeds our guests' expectations. Come back soon!

8/10 Good

Jamel

Good place to be and stay at.. safe,clean and will stay again
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 20, 2024
Jamel, it's heartening to hear you found your stay at SpringHill Suites by Marriott New York Queens enjoyable and safe. We pride ourselves on maintaining cleanliness for all our guests. We're eager to welcome you back in the future!

10/10 Excellent

Ndao

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it great place
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 18, 2024
Ndao, thank you for your wonderful feedback. We're thrilled that you enjoyed your stay at SpringHill Suites by Marriott New York Queens. Our team members appreciate your kind words and are always here to create delightful experiences for our guests. We can't wait to serve you again on your next visit!

8/10 Good

Krystal

Liked: Staff & service, property conditions & facilities
Needs more safety around hotel
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 13, 2024
Krystal, thank you for your thoughts regarding the surrounding area. At SpringHill Suites by Marriott New York Queens, our guests' comfort and peace of mind are our top priorities. Your feedback provides a worthy perspective which will be communicated with our local partners and authorities for potential improvements. We hope to have another opportunity to welcome you in the future.

8/10 Good

Fredericka, Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time in NY. The location is close to the subway & the location for the main reason I came. The neighborhood could use a little upgrading, people I came in contact with were nice & friendly.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Fredericka, it's great to learn that your first trip to NY was associated with SpringHill Suites by Marriott New York Queens. Accessibility is one of our strengths, and we're pleased to hear you appreciated the easy subway access. Additionally, it's rewarding to know you found the local community engaging. Regarding the area's aesthetics, rest assured that we continuously work with local initiatives for its improvement. Your valuable comments have been noted, and we look forward to your next stay with us. Safe travels!

8/10 Good

Hillary, Temecula

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoying our family vacation stay here at Srpinghill.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Hillary, it's wonderful to know that your family vacation at SpringHill Suites by Marriott New York Queens is going well. We hope you continue to enjoy your stay and make lasting memories with your family!

4/10 Poor

Michelle V

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
The heat did not work in the room
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 6, 2024
Michelle, we regret to hear about the problems you experienced with the temperature control during your stay. Rest assured, maintaining a comfortable environment in every room is crucial for us, and we've raised this concern with our maintenance team. We value your feedback and would like another opportunity to meet your expectations better.

10/10 Excellent

Aneesh

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Aneesh, it's great to know you had a satisfying experience at SpringHill Suites by Marriott New York Queens. We truly appreciate your recognition and anticipate your next visit.

6/10 Okay

GRACE

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Fairly okay
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Grace, thank you for your feedback. It seems like your stay had room for enhancement. Please feel free to share any specific areas where we can improve.

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, comfortable and clean
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Rosa, thank you for your lovely feedback about your stay at SpringHill Suites by Marriott New York Queens. It's wonderful to hear that you appreciated the comfort and cleanliness of our establishment. We strive to create an enjoyable stay for all our guests. We hope to welcome you back soon.

10/10 Excellent

Pearl Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Pearl Elaine, thank you for choosing SpringHill Suites by Marriott New York Queens. It's a delight to note that you had a remarkable stay. We trust you enjoyed the comfort and services we provide. We look forward to welcoming you back on your next visit to New York.

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a little bit far from the subway but it is walkable, the breakfast is really good, the hotel service is very nice, I don't have any complains about it, I think we will be staying here again soon!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Gabriela, it's outstanding to learn that you appreciated the delicious breakfast and friendly service at SpringHill Suites by Marriott New York Queens. We're pleased to hear that the proximity to the subway, while a bit of a walk, wasn't a dealbreaker for you. We eagerly look forward to hosting you on your next visit. Safe travels!

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Is very good I like coming I like coming back again I love you
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Ahmed, it's truly rewarding to hear such positive feedback. We're thrilled you enjoyed your stay at SpringHill Suites by Marriott New York Queens. The team can't wait to welcome you back for another memorable stay. Safe travels until then!

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities
I was able to use my Netflix account
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Phoebe, it's wonderful to hear you enjoyed the modern amenities at SpringHill Suites by Marriott New York Queens, like accessing your Netflix account. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service
Air conditioning was not working
Stayed 2 nights in Dec 2023
Response from Customer Service on Feb 27, 2024
Dennis, it's disheartening to read about your experience with the air conditioning. Our team always aims for flawless functionality, and we regret that you encountered this inconvenience. We assure you this isn't standard and that our goal is to provide an exceptional stay. Please consider giving us another chance to demonstrate the hospitality we're known for.

10/10 Excellent

Xhensila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place and workers
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Xhensila, it's wonderful to hear how much you enjoyed your stay at SpringHill Suites by Marriott New York Queens. Our team members truly appreciate your kind words about their effort. We hope to see you again on your next visit to New York.

8/10 Good

Sayed Reza

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Sayed, thank you for choosing to stay at SpringHill Suites by Marriott New York Queens. We are glad to see your positive rating. We hope to make your next visit even better.

8/10 Good

Kristine

Liked: Staff & service, amenities, property conditions & facilities
The hotel is in a place where an Uber/taxi/Lyft is almost required if you are a single woman traveling alone. Not a dangerous neighborhood but definitely under construction. My view was of smokestacks and a building under construction. Construction started before 7 am daily and the first night a large truck ran directly in front of the hotel for HOURS and white noise did not drown out the vibrations. TV stopped working except for the Marriott Bonvoy channel after the AT&T service disruption (2/22/24). Had a laptop but really? Staff was great! Dressed very informally but attentive and helpful. Breakfast was great. I have read it is crammed into a tiny alcove but it is NOT and there were SO many choices. Would have liked real cream or half and half but coffeemate seems to be a NYC thing? Would have liked a view but I really only slept there for 3 nights so didn’t matter to me. If it does to you, maybe not this hotel.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Kristine, it's wonderful to hear that you found our team members attentive and the breakfast to your liking at SpringHill Suites by Marriott New York Queens. We're glad you enjoyed your stay despite some inconveniences you experienced. We apologize for any disturbances due to the construction around the area and the TV service disruption. We hope to have the opportunity to welcome you back to provide an even improved stay. We'll certainly take your suggestions about providing real cream or half-and-half into consideration.

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 23, 2024
Thanks, Alondra! It's outstanding your time at SpringHill Suites by Marriott New York Queens was fantastic. We can't wait until your next visit!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Thanks for the perfect rating, Jennifer!We're pleased to hear that you have fully enjoyed your stay at SpringHill Suites by Marriott New York Queens, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excellent

pedro, orlando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good it is my second time. That I spend in this place. Thanks management for bringing nice and quiet enjoyment place. I like to much.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Pedro, it's a pleasure to hear that your second stay at SpringHill Suites by Marriott New York Queens met your expectations. We're delighted you found tranquility and enjoyed our commitment towards creating a positive experience. Thank you for recognizing the efforts of our management. We look forward to welcoming you back for many more memorable stays.

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Crystal, it's fantastic to hear that you enjoyed your stay at SpringHill Suites by Marriott New York Queens. Our aim is always to provide a pleasant experience. We hope to see you back again soon!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Maria, thank you for choosing the SpringHill Suites by Marriott New York Queens for your stay. We're delighted to see that you rated us well. We hope you had a comfortable and enjoyable stay. We'd love to see you back again whenever your travel plans bring you back to Queens.

8/10 Good

Khadijah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Thank you for the great rating, Khadijah!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at SpringHill Suites by Marriott New York Queens. We'd like to share an even better experience with you soon.

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 17, 2024
Thank you for sharing your perfect rating with us, Brandi!It's wonderful to see how much you appreciated your time at SpringHill Suites by Marriott New York Queens! We want everyone to feel right at home at SpringHill Suites by Marriott New York Queens. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 Good

Xavier, Caracas

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel need include the parking and offer more breakfast hot options.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 15, 2024
Xavier, thank you for your valuable feedback. We're sorry to hear that the parking possibilities and our breakfast selection did not meet your expectations. We appreciate your input and will take your comments into consideration as we aim to continually improve our services. It's a pleasure having guests like you at SpringHill Suites by Marriott New York Queens, see you again soon.

6/10 Okay

Nitin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Decent Stay
Everything was very good service and quality. Except that we had a room with faulted AC/Heater. When complained they gave us a new room. Except that everything else was good.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Nitin, thank you for your review. It's pleasing to hear that you considered our service and quality as very good. We regret any discomfort caused by the initial issue with your room's temperature control system and appreciate your understanding in relocating to a better-equipped room. Your valuable feedback helps the SpringHill Suites by Marriott New York Queens continue to improve and provide excellent experiences. We hope for another opportunity to serve and impress you in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Elizabeth, thank you for sharing your positive experience at SpringHill Suites by Marriott New York Queens. We're pleased to hear that you found our hotel to be suitable for your needs. We look forward to welcoming you back on future visits.

10/10 Excellent

Hazem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 4, 2024
Hazem, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at SpringHill Suites by Marriott New York Queens!

10/10 Excellent

madge

Stayed 1 night in Jan 2024
Response from Customer Service on Mar 21, 2024
Thank you for the 5/5 rating, Madge!It's excellent you enjoyed your time at SpringHill Suites by Marriott New York Queens so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

2/10 Terrible

Shucayb

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Missed my stay and was not payed back unbelievable
Response from Customer Service on Feb 4, 2024
Shucayb, we regret to hear about the issue regarding your reservation. We assure you our policies are intended to be fair and accommodating for all guests. Please note that cancellations are required to be made at least 48 hours prior to the arrival date to avoid any cancellation fees. Despite this unfortunate experience, we hope for the opportunity to welcome you in the future.

10/10 Excellent

MKyla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Definitely would stay again
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 31, 2024
MKyla, it's delightful to hear you had an amazing time at SpringHill Suites by Marriott New York Queens. We appreciate your feedback and look forward to welcoming you back in the future. Safe travels until then.

4/10 Poor

Sandy

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
No on-site Park available- even though it said on website. Valet was 55 day. Front desk employees verbally confronting each other while we were checking in- very unprofessional to each other in front on guest checking in.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 29, 2024
Sandy, we deeply regret to hear about the parking miscommunication and the interaction you witnessed at the front desk. It's crucial for our team to present a harmonious and welcoming environment to our guests. Your feedback has been duly noted and will be shared with the team to ensure we improve our standards. Thank you for taking the time to share your experience.

8/10 Good

Yazmin, Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 30, 2024
Yazmin, thank you for choosing SpringHill Suites by Marriott New York Queens. We're delighted you found our location suitable for your needs. We will continue our commitment to offering great service and look forward to your next visit.