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Reviews of Archer Hotel New York

4.5 out of 5
Archer Hotel New York
45 West 38th St, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 698 out of 1003 reviews" "
Rating 8 - Good. 178 out of 1003 reviews" "
Rating 6 - Okay. 86 out of 1003 reviews" "
Rating 4 - Poor. 24 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

SHALAWN KIRKLAND

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amazing staff that made us feel like valued guests during our stay.
Stayed 3 nights in Apr 2024
Response from Scott on Apr 27, 2024
Hello Shalawn. We appreciate your 5-star shout-out. Thank you, and cheers!In hospitality, Scott

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was centrally located, very clean and cozy, and a great place from which to explore Manhattan! Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Haresh on Apr 22, 2024
Hello Sara,A 5-star rating? We’re over the moon — thank you! Hope to host you again soon.In hospitality,Haresh RajakarunaAssistant Front Office Manager

4/10 Poor

Bonnie

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
While the hotel was clean and in a good area, we have stayed at several hotels in this very location that are much better for around the same price (none of these hotels were available for the weekend we were going). The walls are paper thin and not only could we hear a door shutting down the hallway, I was in the bathroom and thought my son was trying to leave the room because I thought it was our door that shut. We could hear full conversation and after hours activities in the rooms beside us. The resturant is very tiny and has a very limited menu for being located so centrally in NYC. There are only 2 elevators and one service elevation however the staff was constantly using the two guests elevators which lead to the constant congestion in the lobby. A WORD OF ADVICE!! Do NOT accept a floor on the lower level, you will have to wait a considerably long time when it’s time to check out or get off your floor as the elevator will always start at the top and the lower floors are last, so if there are a lot of people checking out with luggage you will be standing around for a while!!! The staff was fine, not overly nice and almost put out when there were more than 4 or 5 guests in line. The rooms and bathrooms are considerably small compared to similar hotels in the area. This hotel would never be my 1st, 2nd or 3rd choice but in a pinch I would rebook if there was nothing else available as it is clean, safe and in a good location, however, for the money you can do MUCH better!!
Stayed 2 nights in Apr 2024
Response from Haresh on Apr 22, 2024
Hello Bonnie,We appreciate your comments. Our goal is to provide each guest with comfortable accommodations and outstanding service, so we apologize for not meeting your expectations.We appreciate your business and hope you will consider giving us another opportunity to welcome you again.In hospitality,Haresh RajakarunaAssistant Front Office Manager

10/10 Excellent

Ashlyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so amazing at Archer!
Stayed 2 nights in Apr 2024
Response from Haresh on Apr 21, 2024
Hello Ashlyn,We appreciate your 5-star shout-out. Thank you, and cheers!In hospitality,Haresh RajakarunaAssistant Front Office Manager

10/10 Excellent

Karen, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Haresh on Apr 22, 2024
Hello KarenWe appreciate your 5-star shout-out. Thank you, and cheers!In hospitality,Haresh RajakarunaAssistant Front Office Manager

8/10 Good

Sarah, Cincinnati

Liked: Amenities, property conditions & facilities
Very dark in rooms
Stayed 2 nights in Apr 2024
Response from Scott on Apr 19, 2024
Good morning, Sarah. We are very sorry about the darkness in the rooms. This will be sure to share this with our management team. We look forward to your next New York visit. Your Archer Host.

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I stayed at this hotel to attend a Broadway play and spend the night in the city. This is my second time staying at this hotel and I've been satisfied each time. The hotel is in a convenient location that is walkable to all major attractions in the city. The staff is friendly and the rooms are clean. The rooftop bar is also a fun time. I highly recommend this hotel.
Stayed 1 night in Jan 2024
Response from Scott on Apr 18, 2024
Thanks so much for the kind feedback, Peter! We look forward to welcoming you again soon.

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the Empire State Building and proximity to the subway and nearby sites met our expectations. The views and flavors of Spyglass were even more spectacular.
Stayed 5 nights in Apr 2024
Response from Haresh on Apr 15, 2024
Hello BrianWe’re grateful for your review. Hope to see you again soon. So happy that you enjoyed your stay with us. In hospitality,Haresh RajakarunaAssistant Front Office Manager

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location but room was really small
Stayed 5 nights in Mar 2024
Response from Archer's hosts on Apr 11, 2024
Thank you for taking time to share your feedback with us, Brian. We recognize that our rooms are a bit intimate (aka small) a dilemma faced by many New York hotels. To compensate we did our very best to fill them with luxe details. We're glad you enjoyed our central location, and we hope that our big passion for hospitality will tempt you to try us again.

10/10 Excellent

Mary, Phoenixville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Archer Hotel is always a pleasure to stay at. Safe, quiet, SUPER comfy beds, views of ESB, PERFECT location.
Stayed 2 nights in Apr 2024
Response from Scott on Apr 10, 2024
Thank you for your kind review, Mary! We look forward to hosting you again soon!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Close to everything, clean, modern, and great for a trip to NYC
Stayed 2 nights in Apr 2024
Response from Scott on Apr 9, 2024
Thank you for your kind review, Samantha! We look forward to hosting you again soon!

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Archer's hosts on Apr 28, 2024
Thanks for your kind feedback! Looking forward to your next visit.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel close to everything! Front desk very accommodating. Rooms are small but very clean and everything you need is there. One thing that made us less that perfect was that we didn’t get a chance to check in early, and that used drink glasses from the bar sat in our room for a day until we set them out in the hallway, I think housekeeping forgot to pick them up. Other than that, great hotel. I would recommend it!
Stayed 2 nights in Apr 2024
Response from Scott on Apr 17, 2024
Thanks so much for the kind feedback, Maria! We will share this with the team and we look forward to welcoming you again soon.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. Went above and beyond to have my room ready with balloons and a cupcake for my daughter’s 13th birthday. We walked EVERYWHERE from this location. It’s a lot- but do able! Every single staff member that helped was very kind. The rooms are cozy and the beds extremely comfy. I can’t say enough good things about our stay! Thank you!
Stayed 1 night in Apr 2024
Response from Haresh on Apr 7, 2024
Hello Heather, We love this super generous review! It was our pleasure hosting your families Birthday visit to NYC, and we hope to see you real soon!Sincerely,In hospitality,Haresh RajakarunaAssistant Front Office Manager

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful find in manhattan! Classy and sophisticated design.
Stayed 1 night in Apr 2024
Response from Haresh on Apr 7, 2024
Hello Jessica,It's wonderful to hear that you had such a great time during your visit, and that you enjoyed the Archer hospitality. Thank you for choosing us and we hope to welcome you back for more delightful experiences in the future.In hospitality,Haresh RajakarunaAssistant Front Office Manager

10/10 Excellent

Joseph

Liked: Staff & service
Great service, clean, convenient location.
Stayed 3 nights in Apr 2024
Response from Haresh on Apr 7, 2024
Hello Joseph,Thank you so much for choosing Archer NYC and for your valued feedback, and we hope to have the pleasure of welcoming you back soon.Sincerely,In hospitality,Haresh RajakarunaAssistant Front Office Manager

6/10 Okay

Carol

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Extremely small rooms and limited lobby space. It was fine for one night but would not recommend and not stay here again.
Stayed 1 night in Mar 2024
Response from Scott on Apr 4, 2024
Good afternoon, Carol, we are very sorry your experience at Archer was anything less than extraordinary. Please feel free to contact us to discuss in detail and we look forward to your next New York visit. Your Archer Host,

8/10 Good

Lise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff were very friendly. We got a second floor room with absolutely no view but the room was clean and the bed was comfortable. Really liked the area, it’s far enough away from Times Square so that you aren’t bogged down by tourists but close enough to many attractions to be able to walk
Stayed 3 nights in Mar 2024
Response from Scott on Mar 30, 2024
Thank you for your kind review! We look forward to hosting you again soon.

10/10 Excellent

Shelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will return and highly recommend this hotel.
Stayed 5 nights in Mar 2024
Response from Haresh on Mar 29, 2024
Hello Shelly,A 5-star rating? We’re over the moon — thank you! Hope to host you again soon.In hospitality,Haresh RajakarunaAssistant Front Office Manager

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness
Location
Stayed 4 nights in Mar 2024
Response from Haresh on Mar 28, 2024
Hello Jeff,Thank you so much for choosing Archer NYC and for your valued feedback, Archer is perfectly located for the NYC traveler.Sincerely,In hospitality,Haresh RajakarunaAssistant Front Office Manager

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Average place. Dont pay for the Empire Building room/view, not worth it. Not sound proof.
Stayed 1 night in Mar 2024
Response from Scott on Mar 26, 2024
Good afternoon, Michael, we are very sorry your experience at Archer was anything less than extraordinary. Please feel free to contact us to discuss in detail and we look forward to your next New York visit. Your Archer Host,

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is quaint and in a great location. Staff is friendly and very helpful. Will definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Archer's hosts on Mar 25, 2024
Thank you for your kind review! We look forward to hosting you again soon

10/10 Excellent

Phatthana

Stayed 1 night in Mar 2024
Response from Archer's hosts on Apr 12, 2024
Thanks for kind feedback! We look forward to welcoming you again soon

8/10 Good

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staff who were always happy to help. If there’s one negative I have it’s that the room was on the small side but still pretty good value for money compared to other hotels.
Stayed 4 nights in Mar 2024
Response from Archer's hosts on Mar 23, 2024
Thanks for your kind feedback! We look forward to welcoming you back soon

10/10 Excellent

Kit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at Archer. The rooms have personality and everything is conveniently nearby
Stayed 2 nights in Feb 2024
Response from Archer's hosts on Mar 22, 2024
Thanks for your awesome review. Looking forward to hosting you again soon!

8/10 Good

Pablo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location
Stayed 1 night in Mar 2024
Response from Haresh on Mar 17, 2024
Hello Pablo,Thank you so much for choosing Archer NYC and for your valued feedback, and we hope to have the pleasure of welcoming you back soon.In hospitality,Haresh RajakarunaAssistant Front Office Manager

10/10 Excellent

Alton Leon Kiser,

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel and staff were excellent. The food and bev at the Hotel were well above par and very, very good. Room was very small, even by Manhattan standards. I would definitely recommend this property as long as room size isn't a problem. Service and staff are great!
Stayed 4 nights in Mar 2024
Response from Haresh on Mar 17, 2024
Hello Alton,It's wonderful to hear that you had such a great time during your visit, and that you enjoyed the Archer hospitality. Our team is dedicated to providing friendly, professional, and exceptional service to our guests, and your positive feedback motivates us to keep exceeding your expectations.Thank you for choosing us and we hope to welcome you back for more delightful experiences in the future.In hospitality,Haresh RajakarunaAssistant Front Office Manager

10/10 Excellent

jacob

Stayed 3 nights in Mar 2024
Response from Haresh on Apr 5, 2024
Hello JacobA 5-star rating? We’re over the moon — thank you! Hope to host you again soon.In hospitality,Haresh RajakarunaAssistant Front Office Manager

8/10 Good

Photini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Scott on Mar 15, 2024
Thank you for your kind feedback! We look forward to hosting you again soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed there at least 3 times now first time back since the pandemic still the same great service cannot do enough to help. Location is great super quick to jfk take the rail road from grand central 10 minute walk so much cheaper than a cab.
Stayed 3 nights in Mar 2024
Response from Haresh on Mar 11, 2024
Hello Ms. Amy,We appreciate your loyalty to Archer, thanks so much for the 5 star shout-out — we look forward to hosting you again soon.In hospitality,Haresh RajakarunaAssistant Front Office Manager

10/10 Excellent

john christopher, Myrtle Beach

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and staff was very nice.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kathleen, West Hollywood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Archer was great! Clean, convent to the subway and a quick walk to many things. I was surprised at how spacious it was (by NYC standards). I’d definitely stay here again
Stayed 1 night in Mar 2024
Response from Archer's hosts on Mar 10, 2024
We're so glad you enjoyed! Thank you for your kind review, and we look forward to hosting you again soon.

10/10 Excellent

Ziad

The stat on front desk, are great very welcoming provisional make our check in easy and supper quick very friendly and nice
Stayed 1 night in Mar 2024
Response from Archer's hosts on Mar 10, 2024
Great to hear! Thank you for the kind feedback and we look forward to your next visit.

10/10 Excellent

Brandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at the Archer Hotel. Our stay was quiet, comfortable, safe. The Archer know hospitality. Loved the night treats we received.
Stayed 4 nights in Feb 2024
Response from Scott on Mar 9, 2024
Thank you so much for your awesome review, Brandi! We're so glad you enjoyed, and we hope to see you again soon

10/10 Excellent

Elen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like this place
Stayed 1 night in Mar 2024
Response from Scott on Mar 9, 2024
Thank you so much for your awesome review! We're so glad you enjoyed, and we hope to see you again soon

10/10 Excellent

Andrea, Prosper

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and courteous!!!
Stayed 3 nights in Feb 2024
Response from Haresh on Mar 9, 2024
It's wonderful to hear that you enjoyed the Archer hospitality. Our team is dedicated to providing friendly, professional, and exceptional service to our guests, and your positive feedback motivates us to keep exceeding your expectations.Thank you for choosing us and we hope to welcome you back for more delightful experiences in the future.In hospitality,Haresh RajakarunaAssistant Front Office Manager

10/10 Excellent

james

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great boutique hotel. It would have helped to have a larger chair in the room to be able to sit and read.
Stayed 2 nights in Mar 2024
Response from Haresh on Mar 3, 2024
It's wonderful to hear that you enjoyed the Archer hospitality. Your positive feedback motivates us to keep exceeding expectations.Thank you for choosing us and we hope to welcome you back for more delightful experiences in the future.In hospitality,Haresh RajakarunaAssistant Front Office Manager

8/10 Good

Phillip

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location was good but area was sketchy.
Stayed 3 nights in Feb 2024
Response from Haresh on Mar 3, 2024
Hello Phillip, We appreciate you choosing Archer NYC and taking the time to share your valuable feedback. As a midtown located hotel, next to Bryant Park, between 5th avenue and 6th avenue. We are walking distance to many great attractions. We hope you visit us again next time you are in NYC.In hospitality,Haresh RajakarunaAssistant Front Office Manager

10/10 Excellent

Amy-Louise

Liked: Cleanliness
Stayed 5 nights in Dec 2023
Response from Scott on Feb 28, 2024
Thanks so much for your awesome review! We're so glad you enjoyed, and we hope to see you again soon

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Scott on Feb 27, 2024
Thanks so much for your awesome review! We're so glad you enjoyed, and we hope to see you again soon

10/10 Excellent

Arthur, East Hampton

Traveled with group, Traveled with partner
Liked: Cleanliness
Easy check in. Great staff. Really well trained in hospitality. We will stay again.
Stayed 1 night in Feb 2024
Response from Scott on Feb 22, 2024
Thanks so much for your awesome review! We're so glad you enjoyed, and we hope to see you again soon

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an outstanding hotel stay in NYC. Clean, comfortable, and stylish boutique hotel. Great Staff. Easy cab ride to popular city attractions or a nice walk, if you are up for it. We especially loved our room with a beautiful view of the Empire State Building - it did not disappoint! Would love to stay here again!
Stayed 3 nights in Feb 2024
Response from Archer's hosts on Feb 20, 2024
Thanks so much for your awesome review! We're so glad you enjoyed, and we hope to see you again soon

6/10 Okay

Kristin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Housekeeping threw out several of our souvenir cups from Broadway performances.
Stayed 2 nights in Feb 2024
Response from Haresh on Feb 20, 2024
Hello Kristin, We're genuinely sorry to hear about your negative experience at our hotel. We apologize for any inconvenience caused by the mistake that was done while cleaning the room. Your feedback is valuable to us, and we take it seriously. We'll review your comments with the team to provide a better experience for our guests. Sincerely,In hospitality,Haresh RajakarunaAssistant Front Office Manager

10/10 Excellent

Terrell

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, will rebook!
Stayed 4 nights in Feb 2024
Response from Haresh on Feb 20, 2024
Hello Terrell, We appreciate your 5-star shout-out. Thank you, and we will see you soon. In hospitality,Haresh RajakarunaAssistant Front Office Manager

10/10 Excellent

JULIE, Duncan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is exceptional. Great place to stay!!
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 18, 2024
Hello Julie, Thank you for the great review. We appreciate your kind words about our staff. We hope to see you again soon.Haresh Rajakaruna

10/10 Excellent

Maria, Miami

Stayed 1 night in Jan 2024
Response from Haresh on Mar 20, 2024
Hello Maria,A 5-star rating? We’re over the moon — thank you! Hope to host you again soon.In hospitality,Haresh RajakarunaAssistant Front Office Manager

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This trip was a girls getaway to see the Christmas decorations. Our stay was wonderful! The Archer is in a very walkable location to all shopping and popular sites. The staff was beyond helpful, they truly made you feel like a guest. The room was clean, comfortable and great views. I would highly recommend the Archer for your stay.
Stayed 1 night in Dec 2023
Response from Scott on Feb 9, 2024
Thank you so much for the kind feedback Susan! We look forward to welcoming you back soon :)

8/10 Good

Nayomi

Stayed 1 night in Jan 2024
Response from Archer's hosts on Feb 7, 2024
Thank you for the kind feedback! We look forward to welcoming you back soon :)

10/10 Excellent

Katherine

Stayed 2 nights in Jan 2024
Response from Scott on Mar 20, 2024
Thank you for your kind feedback, Katherine! We look forward to hosting you again soon.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Scott on Feb 2, 2024
Thanks for your feedback, Susan. We look forward to welcoming you back soon.