Exterior

Reviews of Courtyard by Marriott New Orleans Warehouse Arts District

3 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 481 out of 1003 reviews" "
Rating 8 - Good. 251 out of 1003 reviews" "
Rating 6 - Okay. 130 out of 1003 reviews" "
Rating 4 - Poor. 67 out of 1003 reviews" "
Rating 2 - Terrible. 74 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
The valet I broke my truck. And they didn't even think to compensate me
Stayed 3 nights in Apr 2024

8/10 Good

Corrine

There was a very loud club that went til past 2 am and the sounds vibrated our room Fri-Sat night. The outside rooms (10-30 side) very loud
Stayed 5 nights in Apr 2024
Response from Assistant General Manager on Apr 30, 2024
Dear Corrine, Thank you for reviewing your stay. We are glad you chose Courtyard New Orleans Warehouse Arts District for your visit, and we appreciate you mentioning how much you enjoyed your overall experience. However, we hope you will accept our apologies for the noise disturbances from the club. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Best Regards, Wilfred Tre EdwardsAssistant General Manager

4/10 Poor

Kevin

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
No amenities that were advertised were available. No hot tub. Pool was drity. No breakfast/ bistro. And the TV in our room didn’t even work.
Stayed 1 night in Apr 2024
Response from Assistant General Manager on Apr 30, 2024
Dear Kevin, Thank you for taking the time to review your stay with us. We are extremely sorry for the inconvenience you faced due to the lack of amenities during your recent visit to New Orleans. We will share your concerns with the appropriate departments to ensure proper measures are taken. We also apologize for the difficulties you had due to the restaurant being closed for breakfast, and we will address this with our food and beverage department team. It is also disappointing to know that you had maintenance issues in your room and will share your comments appropriately. We strive to provide exceptional hospitality to every guest; therefore, we regret not meeting your expectations. We understand your frustration and appreciate your patience. We hope you will give us another chance to provide you with the outstanding service you deserve.Best Regards, Wilfred Tre EdwardsAssistant General Manager

2/10 Terrible

Lori

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property did not advertise that their lounge was under construction at the time of booking. Had we known this, we would have stayed elsewhere, this was a large factor in selecting this hotel. The shower in our room did not work. When I contacted Marriott, they would not do anything for us, as we booked through Expedia. I am hopeful Expedia will review my comment and compensate us in some form for this stay.
Response from Assistant General Manager on Apr 25, 2024
Dear Lori, Thank you for being a valued guest and for providing us with your evaluation. Please accept our apologies for the inconvenience you experienced due to the issue with the shower. We will relay this to the Maintenance Department to take appropriate action. Furthermore, we genuinely regret any disappointment due to the concern outlined. Your patience is valued, and we will utilize your comments to ensure a better outcome. We appreciate being a part of your plans and wish you all the best with your travels.Best Regards,Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

Rena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful!
Stayed 5 nights in Apr 2024
Response from Assistant General Manager on Apr 16, 2024
Dear Rena, Thank you for taking the time to write about your experience at the Courtyard New Orleans Warehouse Arts District. We take great pride in delivering excellent service; our staff is committed to making sure that our guests enjoy their stay so thank you for recognizing their efforts. We hope you will choose to stay with us again on your next visit to the area.Best Regards,Wilfred Tre Edwards,Assistant General Manager

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Any easy 2 block walk to the convention center. Actually within walking distance of Bourban St., Jackson Square, Riverwalk, and casino. Only negative was the hours of the Starbucks/bar.
Stayed 5 nights in Apr 2024
Response from Assistant General Manager on Apr 14, 2024
Dear Nadine, Thank you for the excellent review of your stay at Courtyard New Orleans Warehouse Arts District. We appreciate you pointing out our convenient location to Bourbon Street, Jackson Square, and the Riverwalk. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience.Best Regards,Wilfred Tre Edwards, Assistant General Manager

8/10 Good

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was excellent. My room was clean, but it had a bad smell. Valet parking is mandatory and is $40 per night. I didn't realize that when I booked, although that was probably my own fault.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Apr 12, 2024
Dear Corey, Thank you for the review of Courtyard New Orleans Warehouse Arts District. We are delighted you received outstanding service from all of our staff and that you had a pleasant visit. Having said that, we regret the issue you experienced in your room. We will share this with the appropriate individuals. It was a pleasure having you with us, and we hope you will choose us every time your travels bring you to the area.Best Regards,Wilfred Tre Edwards,Assistant General Manager

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. Friendly workers.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Apr 7, 2024
Dear Amanda, Thank you for the positive review and for taking the time to recognize Courtyard New Orleans Warehouse Arts District. We are delighted to know how much you enjoyed our beautiful property and the excellent service provided by our staff. Thank you for being our guest. We look forward to welcoming you back to New Orleans.Best Regards, Wilfred Tre EdwardsAssistant General Manager

8/10 Good

Penny A

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an enjoyable stay. The hotel is a little dated, but nice. The coffee bar downstairs does not give cash an option, which I didn't care for, so I only used it 1 morning.
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on Apr 6, 2024
Dear Penny, Thank you for choosing Courtyard New Orleans Warehouse Arts District and for your kind feedback. We are pleased to know that your overall stay was enjoyable. However, we are sorry for the inconvenience you had with your room and that you felt it needed updating. We will share your comments with the appropriate individuals for our future plans. We regret any disappointment you had during your recent visit and will be addressed appropriately. We appreciate your patience and hope you will revisit us again soon.Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how convenient the location is to the port and other popular destinations. I did not like how loud it was at times
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Apr 4, 2024
Dear Amy, Thank you for choosing Courtyard New Orleans Warehouse Arts District and for your high rating. We are pleased to know that your overall stay was satisfying and that you loved our proximity to the port. However, we are sorry for the inconvenience you had due to the noise in your room. We will share your comments with the appropriate departments, and they will look into it. We appreciate your patience and hope you will revisit us in the future.Best Regards, Wilfred Tre EdwardsAssistant General Manager

6/10 Okay

Ifeanyichukwu

Liked: Cleanliness, property conditions & facilities
I liked that everything was close by and it was very clean and quiet. The one dislike I had was just issues with the booking, they would not let my brother check in without my permission even though he was already on the listing.
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on Apr 3, 2024
Dear Ifeanyichukwu, Thank you for taking the time to review your stay with us. We are glad to know that your overall stay was pleasant. We are delighted that you loved our convenient location and refreshing accommodations. However, we are sorry for the inconvenience you faced upon arrival, and we will share your comments with the appropriate individuals to ensure this is not repeated. We appreciate your patience and hope you will give us another chance to provide you with the flawless hospitality we are known for.Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so nice and I will be booking here again. There is a loft feeling to the lobby. It is clean, the staff friendly, and beds amazing. Valet parking only which is convenient but $40/day.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Apr 3, 2024
Dear Amber, Thank you for choosing Courtyard New Orleans Warehouse Arts District and for your wonderful feedback. We are pleased to know that your stay was perfect in every way possible and that you loved our clean property. We are also glad that you enjoyed our comfortable accommodations, the excellent hospitality provided by our attentive staff, and the valet parking service. We appreciate your business, and we look forward to welcoming you back soon.Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on Apr 1, 2024
Dear Robert, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Courtyard New Orleans Warehouse Arts District. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Best Regards, Wilfred Tre EdwardsAssistant General Manager

4/10 Poor

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Marriott needs to remove this hotel from the chain The entrance is very discouraging The staff on the phone barely pay attention to you Hostal type - no hotel type Very basic No Amenities No internet You need to tell the client what to expect Too expensive for the basic hotel type. I already mention the ADEA to remove it from the list for future conference meetings
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on Mar 30, 2024
Dear Ricardo, Thank you for being our guest and for your detailed feedback. We regret not meeting all of your expectations during your recent stay. We are sorry for the issues you had with the service provided by our associates. We will share your comments with the appropriate departments to ensure it is not repeated. We also apologize for the inconvenience you encountered with the internet connectivity in your guest room, as we know how frustrating this can be. We will look into this, and we appreciate your feedback. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property were awesome. Definitely will be back!
Stayed 4 nights in Feb 2024
Response from Assistant General Manager on Mar 17, 2024
Dear Catherine, Thank you for being our guest at Courtyard New Orleans Warehouse Arts District. We are pleased you enjoyed our beautiful property and friendly associates. We appreciate the review and look forward to having you as our guest again.Best Regards, Wilfred Tre EdwardsAssistant General Manager

6/10 Okay

Brandy

Disliked: Property conditions & facilities
Pool and Hot Tub closed no perks
Stayed 1 night in Feb 2024
Response from Assistant General Manager on Mar 6, 2024
Dear Brandy, Thank you for choosing us for your visit to New Orleans. We genuinely regret you were unable to enjoy our pool and hot tub this time. We regret any inconvenience and frustration this caused you, and please know we are grateful for your patience. It was a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

Candy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The staff was courteous and helpful. The room was spacious and clean. I would definitely stay there again
Stayed 3 nights in Feb 2024
Response from Assistant General Manager on Mar 5, 2024
Dear Candy, Thank you for being our guest at Courtyard New Orleans Warehouse Arts District. We are pleased you enjoyed our spacious accommodations and the courteous service provided by our associates. We appreciate the review and look forward to having you as our guest again.Best Regards, Wilfred Tre EdwardsAssistant General Manager

2/10 Terrible

Tonya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 5, 2024
Dear Tonya, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Feb 2024
Response from Assistant General Manager on Mar 4, 2024
Dear Marie, Thank you for choosing to stay with us and for your review. We are delighted to know that you had a great experience here at Courtyard New Orleans Warehouse Arts District. We look forward to welcoming you back on your next visit.Best Regards, Wilfred Tre EdwardsAssistant General Manager

6/10 Okay

CONCHITA

Disliked: Property conditions & facilities
I like the area we were in and there was several places to enjoy in walking distance. I didn’t like that there was no other options for parking instead of the hotel parking. I didn’t like the fact they didn’t use ApplePay as a lot of hotels do no way. I didn’t like how I had to request several times for hoisekeeping. I didn’t like that i booked 2 rooms under my reservation and they put us on separate floors. The pool and hot tub was broke and the courtyard where we sit out on the balcony and overlook was a very ugly scene with dead plants or trees everywhere and yellow tape that draped over the pool area.
Stayed 3 nights in Feb 2024
Response from Assistant General Manager on Mar 2, 2024
Dear Conchita, Thank you for choosing our hotel on your recent visit to the area. We genuinely apologize that we were not responsive enough to your needs. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We also regret you were inconvenienced by our payment policy and that you were unable to enjoy some of our amenities this time. We have taken note of your feedback and it will be conveyed to our team. Moreover, it is disappointing to know that you were unhappy with the view from your room and that we did not meet some of your expectations. Please know for future visits our front desk is always available to help make your stay as comfortable as possible. On the positive side, we appreciate you mentioning our convenient location. We hope you will give us another chance in the future.Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

Sonia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was centrally located, dining all around
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on Mar 2, 2024
Dear Sonia, Thank you for choosing Courtyard New Orleans Warehouse Arts District. We are pleased you enjoyed our convenient location. It was a pleasure hosting your visit, and we hope to welcome you again soon.Best Regards, Wilfred Tre EdwardsAssistant General Manager

8/10 Good

Brian

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Great staff. Property is showing its age. Overall good stay.
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on Mar 2, 2024
Dear Brian, Thank you for being our guest at Courtyard New Orleans Warehouse Arts District. We are pleased you enjoyed your overall stay and that you particularly enjoyed the courteous service provided by our associates. However, we regret you felt our property needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We appreciate the review and look forward to having you as our guest again.Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk managers were wonderful and welcoming. It was a bummer to see that some of the pool facilities were closed but the hotel room was beautiful and spacious.
Stayed 3 nights in Feb 2024
Response from Assistant General Manager on Feb 27, 2024
Dear Amanda, Thank you for being our guest and for your high rating. We are pleased you enjoyed our contemporary and industrial-style accommodations and that our front desk staff left a great impression on you. However, we apologize for the inconvenience you experienced during your stay. We appreciate your patience and hope to welcome you again at Courtyard New Orleans Warehouse Arts District.Best Regards, Wilfred Tre Edwards,Assistant General Manager

4/10 Poor

Alonzo, ElPaso

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very bad personal and staff
Stayed 1 night in Feb 2024
Response from Assistant General Manager on Feb 26, 2024
Dear Alonzo, Thank you for taking time to evaluate your stay with us. Our top priority is ensuring you receive outstanding service from our team; therefore, we are truly sorry this was not your experience and regret any inconvenience this caused. We appreciate you bringing this to our attention, and we are very grateful for your patience. We hope you will give us another chance to show you our dedication to exceptional hospitality.Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

Iann

Liked: Cleanliness, staff & service, property conditions & facilities
Love the employee
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on Feb 26, 2024
Dear Iann, Thank you for staying at the Courtyard New Orleans Warehouse Arts District and sharing your wonderful online review. We continually strive to provide our guests with the most memorable experience. We will share all of your wonderful feedback with our department heads and their staff. They are all valuable members of our team, and they will much appreciate your kind words. We hope that you will consider us your home away from home, and we look forward to seeing you again.Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fun experience
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on Feb 26, 2024
Dear Danielle, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations and that you had an enjoyable experience. We hope to see you again soon and wish you all the best with your travels. Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

Norma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful
Stayed 3 nights in Feb 2024
Response from Assistant General Manager on Feb 22, 2024
Dear Norma, Thank you for being our guest at Courtyard New Orleans Warehouse Arts District. We are pleased you had an excellent stay and that our devoted associates helped to make your visit memorable. They continually strive to provide exceptional service, down to the smallest detail, and we will enjoy sharing your kind comments with them. We appreciate the review and look forward to having you as our guest again.Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

Mike

Stayed 1 night in Feb 2024
Response from Assistant General Manager on Feb 22, 2024
Dear Mike, We are thrilled you had an excellent stay at Courtyard New Orleans Warehouse Arts District, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice, clean and the bed comfortable. I felt safe inside this property and the staff helped with that, plus staff were kind and friendly, I also liked the Starbucks inside the building. I totally recommend this establishment.
Stayed 1 night in Feb 2024
Response from Assistant General Manager on Feb 19, 2024
Dear Cynthia, Thank you for the review of Courtyard New Orleans Warehouse Arts District and for recommending us to future guests. We are thrilled you enjoyed our relaxing accommodations and the courteous service provided by our associates. Thank you again; we look forward to welcoming you back on your next visit to the New Orleans area.Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

Jlyn

Amazing
Stayed 3 nights in Feb 2024
Response from Assistant General Manager on Feb 17, 2024
Dear Jlyn, Thank you for choosing Courtyard New Orleans Warehouse Arts District. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, Wilfred Tre EdwardsAssistant General Manager

8/10 Good

Tam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on Feb 16, 2024
Dear Tam, Thank you for choosing Courtyard New Orleans Warehouse Arts District. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, Wilfred Tre Edwards,Assistant General Manager

8/10 Good

Kaela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parade route was right in front of the building we were able to see floats pass from our room! Now our air conditioning seemed a little hot the first night, but once temperatures dropped outside it was great.
Stayed 3 nights in Feb 2024
Response from Assistant General Manager on Feb 15, 2024
Dear Kaela, Thank you for staying at Courtyard New Orleans Warehouse Arts District and for your feedback. We are glad you enjoyed seeing the parade from the comfort of your room. However, we are sorry for the difficulty with keeping your room at a comfortable temperature on your first night. For any future visits, our front desk is always available to help you make your stay more enjoyable. We appreciate your business and look forward to hosting you again soon.Best Regards, Wilfred Tre Edwards,Assistant General Manager

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was nice .
Stayed 2 nights in Feb 2024
Response from Assistant General Manager on Feb 12, 2024
Dear Roger, Thank you for the review of Courtyard New Orleans Warehouse Arts District. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. We look forward to welcoming you back on your next visit to the New Orleans area.Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near the Riverwalk mall and the cruise port. We walked 2 blocks right onto our cruise ship. There was always security and we felt safe. The room was clean and comfortable. The Starbucks in the lobby is a joke. Horribly expensive and seriously rude service (Im looking at you Tabitha). I would avoid it but the actual hotel itself was decent and let us check in early after a redeye flight which was definitely appreciated. Overall good stay.
Stayed 2 nights in Jan 2024
Response from Assistant General Manager on Feb 10, 2024
Dear Crystal, Thank you for choosing us for your visit to New Orleans. We are happy to hear our location was convenient for your plans and that you were pleased with our comfortable accommodations. However, we regret not meeting some of your expectations. Please accept our apologies for the issues you experienced with one of our associattes. Your valuable comments will be shared with the appropriate individual to ensure such concerns are not repeated. We are grateful for your patience and hope your overall good stay will let you choose us again on your next visit to our area.Best Regards, Wilfred Tre Edwards,Assistant General Manager

10/10 Excellent

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Would definitely stay again.
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 8, 2024
Dear Brad, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard New Orleans Warehouse Arts District; we look forward to seeing you again soon. Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

Kimberly

Traveled with group, Traveled with partner
Liked: Property conditions & facilities
Very nice property, very convenient for the night before a cruise!
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 5, 2024
Dear Kimberly, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We also appreciate you mentioning our beautiful property. It was our pleasure hosting you at Courtyard New Orleans Warehouse Arts District; we hope to see you again soon. Best Regards, Wilfred Tre EdwardsAssistant General Manager

6/10 Okay

Kevin

Traveled with partner
Property was a little run down. But good location and the room had enough room.
Stayed 2 nights in Jan 2024
Response from GENERAL MANAGER on Feb 2, 2024
Dear Kevin, Thank you for taking the time to share your comments. We apologize for not meeting your expectations regarding some aspects of your visit. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. On a positive note, we are glad our ideal location worked well for you. It was a pleasure hosting your visit, and we hope you will consider us again the next time you are in the area.Best Regards, Wilfred Tre Edwards,Assistant General Manager

10/10 Excellent

Tamica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home setting.
Stayed 2 nights in Jan 2024
Response from Assistant General Manager on Feb 1, 2024
Dear Tamica, We appreciate your generous review of Courtyard New Orleans Warehouse Arts District. It brings us immense pleasure to learn that you consider us your home away from home. Our commitment to exceptional customer service and top-notch accommodations, combined with our prime location in the Arts/Warehouse District, makes it effortless to immerse yourself in the vibrant culture of the Big Easy. With numerous art galleries and restaurants nearby, we offer an ideal base for exploring the city. All of us here look forward to your next visit to New Orleans.Best Regards, Wilfred Tre Edwards Assistant General Manager

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Assistant General Manager on Feb 1, 2024
Dear Rosemarie, Thank you for choosing Courtyard New Orleans Warehouse Arts District. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards, Wilfred Tre Edwards Assistant General Manager

10/10 Excellent

Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Assistant General Manager on Jan 28, 2024
Dear Joseph, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard New Orleans Warehouse Arts District; we hope to see you again soon. Best Regards, Wilfred Tre Edwards,Assistant General Manager

10/10 Excellent

Mckenzie

Stayed 2 nights in Jan 2024
Response from Assistant General Manager on Jan 23, 2024
Dear McKenzie, Thank you for the wonderful rating for Courtyard New Orleans Warehouse Arts District. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Staff was great!! Kind of expensive.
Stayed 2 nights in Jan 2024
Response from Assistant General Manager on Jan 22, 2024
Dear Scott, Thank you for the great review of Courtyard New Orleans Warehouse Arts District. We are pleased you had an excellent stay and that our devoted associates helped to make your visit memorable. They continually strive to provide exceptional service, down to the smallest detail, and we will enjoy sharing your kind comments with them. We appreciate your insights and look forward to having you as our guest again soon.Best Regards, Wilfred Tre Edwards Assistant General Manager

10/10 Excellent

Stefania

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Assistant General Manager on Jan 22, 2024
Dear Stefania, We are delighted you enjoyed your stay at Courtyard New Orleans Warehouse Arts District. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to New Orleans.Best Regards, Wilfred Tre Edwards Assistant General Manager

2/10 Terrible

Tim, Franklin

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Assistant General Manager on Jan 17, 2024
Dear Tim, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Best Regards, Wilfred Tre EdwardsAssistant General Manager

6/10 Okay

Demetrice

Traveled with partner
Liked: Staff & service
Property was okay, however the Jacuzzi was out of order. The heated pool was only lukewarm. The area that the property is located in is in horrible condition, cracked sidewalks ,homless people all over the place , too much unfinished contruction, with dump trucks and hazard cones everywhere.
Stayed 4 nights in Jan 2024
Response from ass on Jan 16, 2024
Dear Demetrice, Thank you for taking the time to evaluate your stay with us. We are sorry for the issues you faced with the jacuzzi, and we can understand the formation this caused. We will address this with our maintenance team to ensure this is not repeated in the future. Unfortunately, the public area and environment outside the hotel are not under our control or influence. We strive to ensure that any disruption for our guests is mitigated to the best of our ability, and we regret the discomfort you felt while visiting our city. We are grateful for your feedback and hope you will revisit us for a more gratifying experience.Best Regards, Wilfred Tre EdwardsAssistant General Manager

4/10 Poor

Gregory

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Accommodations were fine but NO parking available. They sent us to a public parking garage 4 blocks away!
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Jan 16, 2024
Dear Gregory, Thank you for your review of your recent visit to our hotel. We apologize for the inconvenience you experienced with the lack of parking spaces when you arrived. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry that you encountered this frustration during your visit. We will share your feedback appropriately and are grateful for your understanding. It was our pleasure to accommodate you, and we hope you will give us another opportunity to deliver you the seamless experience that you should always expect from us.Best Regards, Wilfred Tre EdwardsAssistant General Manager

10/10 Excellent

angellena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Stayed 2 nights in Jan 2024
Response from Assistant General Manager on Jan 13, 2024
Dear Angellena, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed your time with us. We look forward to seeing you again soon and wish you all the best with your travels. Best Regards, Wilfred Tre EdwardsAssistant General Manager

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Assistant General Manager on Jan 12, 2024
Dear Cynthia, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Courtyard New Orleans Warehouse Arts District. We look forward to welcoming you back on your next visit!Best Regards, Wilfred Tre EdwardsAssistant General Manager

2/10 Terrible

Tasha

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Jan 10, 2024
Dear Tasha, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards, Wilfred Tre EdwardsAssistant General Manager

6/10 Okay

Sheila

Stayed 1 night in Dec 2023
Response from Assistant General Manager on Jan 9, 2024
Dear Sheila, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visitBest Regards, Wilfred Tre EdwardsAssistant General Manager