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Reviews of MPM Hotel Arsena - Ultra All Inclusive

4 out of 5
MPM Hotel Arsena - Ultra All Inclusive
South Beach, Nessebar

Reviews

8.6

Excellent

Rating 10 - Excellent. 13 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 2 out of 22 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

snejana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 5 nights in Jul 2023

10/10 Excellent

Debhora

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Just a great place, quiet and convenient
Stayed 5 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice food, nice employes, bad plastic cups
Food was great, cleaning ladies was polite so as the rest employes.. hotel was very clean, beach is great. We stayed in september and the weather was good.. Only one thing, plastic cups in beach and lobby bar was cheap and not suitable for coffes and other hot drinks..
Stayed 3 nights in Sep 2021
Response from Vasil Ivanov on Sep 17, 2021
Dear Anonymous, Thank you for your feedback and positive score rating. The plastic cups are precaution against injuries in the area around the pool. We are not allowed to serve drinks in glass / porcelain cups in the area around the pool. Hope to see you again with us next year.

8/10 Good

Selma

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great beach and food, but parking is horrible
Big and nice rooms, great food, lovely beach. The inside pool, the spa and the fitness didn't work at all, definitely not as advertised. The parking was paid extra - 10lv per day, and there were no vacant places, so we searched Nessebar for a place to park. Also - they didn't clean the room everyday, and we found kids toys under the bed. Overall food a lovely place with a great potential, as the beach is really just perfect.
Stayed 7 nights in Sep 2020
Response from Vasil Ivanov on Sep 17, 2020
Dear Selma, Thank yo for your time spend to share feedback from your stay at MPM Hotel Arsena. The information for limitation of some services is displayed both on our web site /safe stay policy/ and on the web site where you book your stay. Yes the parking is subject of additional charge and this is also clear marked.

10/10 Excellent

Amzi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Vasil Ivanov on Sep 17, 2020
Than you for your feedback. Hope to see you again at our hotel very soon.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
MPM Arsena 2 star, not 4* hotel in Nessebar
We booked a family apartment for 2 adults and 2 children. Upon arrival, we were given a family apartment which did not match our booking or the photo on Hotels.com. The receptionist explained that only 2 apartments look like the photo and they are busy. For half of our holiday, we had to stay in an older and dated apartment. Our children did not have individual beds but an old sofa boating in the middle. Our apartment had a very poor bathroom, the shower taps were loose with exposed pipes. The shower was secured via a wire to the ceiling with curtains. The hotel decided to implement curtains for all showers instead of shower screens which is a cheaper and very unhygienic options, the curtains don’t get cleaned. All hotel towels are delivered on the floor of a van. Non-sea view apartments face old block and allotments. Our air condition was really old making a very loud noise, available only at the front of the apartment. After a complaint, we were moved 3 days later to the apartment from the photo in the new part of the hotel Block C. All inclusive included buffet food however you have to queue for every drink. There were limited options for healthy eating, most puddings were sweets with yogurt available only in the morning. All alcohol and cocktails are from low cost alcohols. Location is in the new town at the front of the sea, the swimming pool is fairly small. The only positive part of the holiday was the animation, the team was very friendly and professional.
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxed atmosphere. Great food. Dinning room girls were great friendly and helpful and very hardworking. Animation staff were good fun.
Stayed 10 nights in Jul 2019
Response from Vasil Ivanov on Aug 8, 2019
Thank you for your feedback. Hope to see you again next year.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The best thing about this hotel is its location right on the beach and the staff was very young, pleasant and hardworking. I liked the evening shows by professional guest artists - 2 within our 7 nights stay. The pool was smaller than pictured but the beach compensated for it. I can't recommend the room - we booked economy double room and we were given a room in block C with no terrace, the bathroom was dated and the cleaning of it hit and miss. Daily housekeeping and fresh towels, shampoo and shower gel provided but bring your own hair conditioner and body lotion. The food was ok, there was something for everyone's taste, breads just out of the oven, lots of fruits and veg. For 7 days my only desert lunch and evening was baklava,couldn't have enough of it.
Stayed 7 nights in Jul 2019
Response from vasil ivanov on Aug 8, 2019
Thank you for your feedback. Hope to see you again next year.

10/10 Excellent

Catalin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Vasil Ivanov on Jul 18, 2019
Thank you for your feedback. Hope to see you again in our hotel next year.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The animation was very good.The private beach was exelent.
Stayed 9 nights in Jun 2019
Response from Vasil Ivanov on Jul 8, 2019
Thank you so much for your feedback. Hope to see yo soon again in our hotel.

10/10 Excellent

Dana Violeta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Nessebar experience
Old Nessebar is beautiful, one of the true gems of the Bulgarian Black Sea coast. MPM Hotel Arsena is perfectly located to enjoy it, right on the beach, full sea view, amazing moonlight, and a pleasant 10-15 minutes stroll away from the Old City. Rooms are large, clean, with large bathrooms and walk-in shower - one minus would be the lack of a shower curtain. Nice balcony/terrace, free wifi in the rooms as well. The beach is perfect - large, fine sand, no rocks in the water - perfect for kids. Pool area is very nice too - a bit small so I imagine could get crowded in full season, but the beach is right there to compensate! Food is quite good - large selection of vegetables, cooked Bulgarian style, quite nice. Large room for improvement, however, is in the deserts department, which leaves a lot to be desired. Also the bar/drinks area in the main restaurant should be reorganized. One coffee machine is not enough and generates queueing. Also the dishwasher - or the lack of it - is a problem. Serving drinks - all drinks - and washing cups and glasses should not be left to the same one person, and in full sight of everyone! However these are only small hiccups, which could be easily remedied. Overall, this hotel offers a great experience and I would recommend it to anyone visiting the area.
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Wi-Fi is not working in every room.
Stayed 1 night in Jun 2018

8/10 Good

Erika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly hotel
Overall an enjoyable stay. A nice location, walking distance to the old town, very nice pool and beach. There’s a lot of disposable plastic usage (though I didn’t see any waste on the beach at least). On the other hand bedsheets weren’t changed throughout the duration of our stay (5 nights), which is a long time for a beach hotel. There was no laundry service as advertised which was something that we specifically checked for when packing for our trip. The room did have a drying rack though for some hand washing. We went for the family suite in hopes of letting the baby have a bit of her own space to sleep, but that space wasn’t big enough for the crib (with the bunk beds). That wasn’t a big deal though, we could still use the space in other ways. It was also a little silly to have a baby wear the all inclusive bracelet, but whatever.
Stayed 5 nights in Jul 2022

2/10 Terrible

Eva

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful place
Awful place, terrible staff, stay away
Stayed 1 night in Sep 2020
Response from Vasil Ivanov on Oct 26, 2020
Dear Eva, Thank you for your time spend to share your feedback with us. It seems that you have not enjoy your stay at MPM Hotel Arsena. Could you please be more specific what exactly you didn't like.

8/10 Good

Verified traveler

Stayed 4 nights in Aug 2020
Response from Vasil Ivanov on Sep 17, 2020
Than you for your feedback. Hope to see you again at our hotel very soon.

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Najlepšia dovolenka na akej sme kedy boli. vynikajúce služby, hotel na pláži, krásny výhľad, skvelé jedlo,bohatý výber či už jedla alebo nápojov...skrátka vynikajúce. Najviac však musím vyzdvihnúť SPA a pani masérku, ktorá robí vynikajúce masáže, absolvovala som ich za pobyt celkovo 3x a keby sa dalo, nechala by som sa masírovať aj celý deň, takže jednoznačne odporúčam :-)
Stayed 6 nights in Aug 2019

6/10 Okay

Kåre

Liked: Cleanliness
Disliked: Staff & service
Flott beliggenhet, men vanskelige resepsjonister
Fikk ikke rommet jeg hadde bestillt. Manglet balkong, single senger og var veldig trangt. Tok tre døgn før jeg fikk oppgradert. Da ble vi fornøyd.
Stayed 7 nights in Jul 2019

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Всё понравилось
Хороший отель, разнообразный шведский стол, вкусные коктейли, расположение - прямо на берегу моря, пляж просеивают-убирают каждый вечер
Stayed 1 night in Jun 2019
Response from Vasil Ivanov on Jun 20, 2019
Спасибо за теплые слова. Мы ждем вас снова в нашем отеле.

10/10 Excellent

Markku, Suomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oikein mukava hotelli. Kaikki toimi hyvin. Lähellä rantaa ja vanhaa kaupunkia.
Stayed 5 nights in Sep 2018
Response from Vasil Ivanov on Oct 1, 2018
Thank your for your comment. Hope to see you again in our property very soon.

10/10 Excellent

Geir Olav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vil absolutt anbefale dette hotel. Alt er ganske så perfekt med tanke på mat, beliggenhet, service, standard og comfort. Ved slike opphold kan en kun finne småting som blir flisespikkeri. 1: kunne vert litt større basseng 2: kunne gjerne vert litt mer variasjon i maten om man skal tilbringe 14 dager. 3: savnet puter/ ligge-underlag i solsenger. Uansett gir vi hotellet 10 i score.
Stayed 5 nights in Aug 2018
Response from Vasil Ivanov on Aug 23, 2018
Thank you for your feedback. Hope to see you soon again.

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hade all inklusive. Mat och dryck och tilltugg var väldigt bra. Servicen var perfekt och havet ligger precis nedanför kunde inte vara mycket bättre. Både jag och dottern var väldigt nöjda.
Stayed 3 nights in Jun 2018
Response from Vasil Ivanov on Aug 23, 2018
Thank you for your feedback. Hope to see you soon at our property.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2018