Exterior

Reviews of Hotel Mystays Premier Narita

3.5 out of 5
Hotel Mystays Premier Narita
31 Oyama, Narita, Chiba

Reviews

8.8

Excellent

Rating 10 - Excellent. 547 out of 1002 reviews" "
Rating 8 - Good. 313 out of 1002 reviews" "
Rating 6 - Okay. 92 out of 1002 reviews" "
Rating 4 - Poor. 25 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steve, Portland

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness and staff service great
Stayed 1 night in May 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property to stay at after a full day of traveling.
Stayed 1 night in May 2024

8/10 Good

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Taylor

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Lena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and considerate! Room was clean and bigger than most places that I’ve been (in Tokyo). The Family inside the hotel was very convenient.
Stayed 1 night in May 2024

10/10 Excellent

Bowen

Liked: Property conditions & facilities
Lost my iPhone during the shuttle bus transportation and front desk helps me to call and trace it back within one hour. Highly appreciated for their quality work and Thank you!
Stayed 2 nights in May 2024

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Very help fun and kind .
Stayed 1 night in May 2024

10/10 Excellent

ken

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t be happier about our stay! Newly renovated, very clean, love the hot water pressure, also the free shuttles to airport and other places of the town are excellent and convenient! Will definitely go back again!!
Stayed 2 nights in May 2024
Response from MSPNarita on May 15, 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed our newly renovated facilities, cleanliness, hot water pressure, and convenient shuttle services. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional stay!

8/10 Good

Debbie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Vinh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient and extremely good value
Stayed 1 night in May 2024
Response from MSPNarita on May 15, 2024
We're delighted that you found our services to be both convenient and of great value! It was a pleasure to have you as our guest, and we hope to exceed your expectations on your next visit with us.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Narita.
Stayed 1 night in May 2024
Response from MSPNarita on May 15, 2024
We're honored by your praise! Thank you for considering us one of the best hotels in Narita. We strive to provide exceptional experiences for all our guests, and we look forward to welcoming you back for more memorable stays in the future.

10/10 Excellent

Khamsouk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services
Stayed 1 night in May 2024
Response from MSPNarita on May 16, 2024
Dear guest,Thank you for staying at HOTEL MYSTAYS PREMIER Narita and taking time on providing review. I hope you will come back near in future. Your sincerely,HOTEL MYSTAYS PREMIER Narita

10/10 Excellent

Judeeh Rose

Stayed 3 nights in Apr 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, delicious healthy breakfast
Stayed 1 night in Apr 2024
Response from MSPNarita on Apr 30, 2024
We're thrilled to hear you had a fantastic experience with our staff and enjoyed our delicious, healthy breakfast offerings. Thank you for your kind words, and we look forward to welcoming you back to Hotel Mystays in the future!

8/10 Good

Rosanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MyStays Hotel is very convenient to the Narita Airport Terminals, approx 20 minutes with their shuttle. The rooms are clean and comfortable in this large property, great for the overnight stay before my flight back home. Really appreciate the coin operated laundry facilities to take clean clothes home. I only had the opportunity to try the food at the Gardenia restaurant for an evening meal and breakfast buffet. As I had arrived to the restaurant after 8 PM, the menu available was a limited ala carte menu. Options were pretty standard for a large property catering to a wide international audience. The breakfast buffet was huge and met both western and Asian tastes. I found the Japanese options much more flavorful and better cooked, other options were pedestrian in flavor, but sustaining. If you need, a place to stretch your legs the small hotel garden is lovely and the quiet road on the right side of the property (as you look at the highway) takes you by rice fields and forests. Great for a bit of peace before travel.
Stayed 1 night in Apr 2024
Response from HOTEL MYSTAYS PREMIER NARITA Osawa on May 1, 2024
Dear guest,Thank you for staying at HOTEL MYSTAYS PREMIER NARITA.We sincerely appreciate you taking time to give us a positive feedback.We're happy to know that you were satisfied with our location which is close to Narita Airport, laundry service, clean room, and Gardenia buffet restaurant.Every staff member at our hotel will continue to strive to provide the best service for our guests. We are looking forward to welcoming you again very soon.

10/10 Excellent

Jeanette

The view outside the window of the carpark was not so good.
Stayed 1 night in Apr 2024
Response from MSPNarita on May 16, 2024
We're sorry to hear that the view outside your window didn't meet your expectations. We appreciate your feedback and will take it into consideration as we strive to improve our guests' experiences. If you choose to stay with us again in the future, we'll do our best to accommodate your preferences and ensure you have a more enjoyable stay. Thank you for sharing your thoughts with us.

10/10 Excellent

Destini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Destini

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 2 nights in Apr 2024

8/10 Good

Kathleen

Stayed 1 night in Apr 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place,did walked around.
Stayed 1 night in Apr 2024
Response from MSPNarita on Apr 26, 2024
Dear guest,Thank you for your glowing review! We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Hotel Mystays Premier Narita

10/10 Excellent

Elexandria

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I loved how clean it was and how helpful the staff was. 10/10
Stayed 2 nights in Apr 2024
Response from MSPNarita on Apr 26, 2024
Dear guest,Thank you for your glowing review! We're thrilled to hear that you found our hotel exceptionally clean and our staff helpful. Your perfect rating of 10/10 means a lot to us and serves as a testament to our commitment to excellence.We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Hotel Mystays Premier Narita

8/10 Good

sherry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very small but comfortable , loved the toilets! They provided several toiletries including facial creams. They provided Pjs and slippers. Shuttle bus is free and takes you to the airport and the JR terminal downtown and the Aeon mall for shopping. It was nice to save on taxi fares!
Stayed 4 nights in Apr 2024
Response from MSPNarita on Apr 26, 2024
Dear guest,We're glad you found our rooms comfortable despite their size and enjoyed the amenities, including toiletries and pajamas. Our complimentary shuttle service to the airport, JR terminal, and Aeon mall was designed for convenience and cost savings. Thank you for your feedback, and we look forward to welcoming you back soon.Best regards,Hotel Mystays Premier Narita

10/10 Excellent

Cherrie

Stayed 2 nights in Apr 2024

10/10 Excellent

Cody

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first ever Hotel in Japan! I was extremely happy with the service. Everyone was kind and helpful. Can't wait to visit again this year.
Stayed 1 night in Feb 2024
Response from MSPNarita on Apr 26, 2024
Dear guest,Thank you for choosing us for your first hotel experience in Japan! We're thrilled to hear that you were extremely happy with the service provided by our team. It's wonderful to know that everyone was kind and helpful during your stay. We're already looking forward to your return visit later this year, and we'll be here to ensure it's just as memorable as your first.Warm regards,Hotel Mystays Premier Narita

10/10 Excellent

Damian, Spruce rove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a short stay if coming from or going to the airport.
Stayed 1 night in Apr 2024
Response from MSPNarita on Apr 26, 2024
Dear guest,Thank you for your feedback. We're glad to hear that our hotel was convenient for your short stay, especially if you were coming from or going to the airport. If your travels bring you back to the area, we hope to welcome you again for another comfortable stay.Best regards,Hotel Mystays Premier Narita

8/10 Good

Kavita, Tamuning

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Area was nice, hotel offered free airport shuttle service well as shuttle to the local.mall. Breakfast was tasty with a good variety of items. Room was good size and clean.
Stayed 1 night in Apr 2024
Response from MSPNarita on Apr 16, 2024
Thank you for your feedback. We're pleased you enjoyed the location, free shuttle services, and breakfast variety. It's great to hear you found the room spacious and clean. We hope to welcome you back soon!

10/10 Excellent

Beaumont

Stayed 1 night in Apr 2024

10/10 Excellent

maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the shuttle service
Stayed 1 night in Apr 2024
Response from MSPNarita on Apr 16, 2024
We're delighted to hear you enjoyed the shuttle service. Thank you for your feedback!

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Khashayar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a very good hotel with great dinning and transportation options. The only negative point is that swimming pool and sauna are available very few hours per day.
Stayed 1 night in Apr 2024
Response from MSPNarita on Apr 10, 2024
Dear guest,Thank you for your positive feedback regarding our hotel's dining options and transportation services. We appreciate your comments. We apologize for any inconvenience caused by the limited hours of availability for the swimming pool and sauna. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance our guests' experience. We hope to have the opportunity to welcome you back for another pleasant stay in the future.Best regards,Hotel Mystays Premier Narita

6/10 Okay

BERNADETTE

Traveled with family
Disliked: Property conditions & facilities
Non working air conditioning . We were given a standing fan and was told to open window.
Stayed 1 night in Apr 2024
Response from MSPNarita on Apr 8, 2024
Dear guest,We sincerely apologize for the inconvenience you experienced with the non-working air conditioning during your stay. Your comfort is our priority, and we regret that we were unable to meet your expectations in this regard. Please be assured that we have taken note of your feedback and will address the issue promptly to prevent recurrence. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Warm regards,Hotel Mystays Premier Narita

10/10 Excellent

Timothy, Waikanae

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exemplary complimentary airport to hotel service. Great breakfast choice - western and Japanese options.
Stayed 2 nights in Apr 2024
Response from MSPNarita on Apr 8, 2024
Thank you for your kind words! We're thrilled to hear that you enjoyed our complimentary airport shuttle service and appreciated the variety of breakfast options available. We hope to welcome you back for another excellent stay in the future!

2/10 Terrible

Kendall

Stayed 1 night in Apr 2024

10/10 Excellent

Kristine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful. The indoor pool was nice with lockers and a spinner to get rid of excess water from swimwear. Fitness room was nice. We had left a bag in the restaurant and didn't realize it until the next morning. Of course, it was turned it in to lost and found.
Stayed 2 nights in Mar 2024
Response from MSPNarita on Apr 8, 2024
Thank you for sharing your positive experience with us. We're delighted to hear that our staff was helpful and that you enjoyed the amenities, including the indoor pool and fitness room. We're glad that your misplaced bag was promptly turned in to lost and found. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

6/10 Okay

Janet

Stayed 1 night in Apr 2024

2/10 Terrible

Maria, Houston

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mosquito infestation, we killed at least 12-15 mosquitoes during the night, no way to get any sleep , same in my daughters room No bar to relax, no good food options, horrible coffee in the room👎👎👎
Stayed 1 night in Mar 2024
Response from MSPNarita on Apr 8, 2024
Dear guest,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience caused by the mosquito infestation during your stay. Your feedback regarding the lack of a bar, food options, and the quality of coffee in the room is duly noted, and we understand the impact it had on your experience. Please rest assured that we take such matters seriously and will address them promptly to ensure a more comfortable stay for our guests in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience.Warm regards,Hotel Mystays Premier Narita

10/10 Excellent

Tiaje'

Stayed 1 night in Mar 2024

10/10 Excellent

Yousef

Stayed 1 night in Mar 2024

2/10 Terrible

Otto

Stayed 1 night in Mar 2024

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! Very convenient! Wish they would open the gym earlier, other than that a great stay!
Stayed 1 night in Mar 2024
Response from MSPNarita on Mar 31, 2024
Thank you for your kind words! We look forward to welcoming you soon.

10/10 Excellent

Ja'Quis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, shuttle on time. Clean.
Stayed 1 night in Mar 2024
Response from MSPNarita on Mar 23, 2024
Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed a comfortable stay at our hotel. We sincerely hope to welcome you again at our hotel. Hotel Mystays Premier Narita Front Desk

8/10 Good

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 1 night in Mar 2024
Response from MSPNarita on Mar 17, 2024
Thank you for your kind words! We look forward to welcoming you soon.

8/10 Good

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from there was nothing around, everything were good!
Stayed 1 night in Mar 2024
Response from MSPNarita on Mar 17, 2024
Thank you for your kind words! We look forward to welcoming your friends and family soon.

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the gardens outside the Hotel. Reception and transportation desk personnel were extremely friendly and they were quite helpful. I really enjoyed my stay there.
Stayed 2 nights in Mar 2024
Response from MSPNarita on Mar 17, 2024
Thank you for your kind words! We look forward to welcoming your friends and family soon.

10/10 Excellent

Gary, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, smoking rooms available, good food and a minimart on site.
Stayed 1 night in Mar 2024
Response from MSPNarita on Mar 15, 2024
Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed a comfortable stay at our hotel. We sincerely hope to welcome you again at our hotel. Hotel Mystays Premier Narita Front Desk

10/10 Excellent

Catherine, Bayonne

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay near the airport
Stayed 3 nights in Mar 2024
Response from MSPNarita on Mar 12, 2024
Thank you for taking the time to share your positive experience! We're delighted to hear that you enjoyed your stay at our hotel near the airport. It's our pleasure to provide a great experience for our guests, and we look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Elmer

Liked: Cleanliness, staff & service, amenities
Shuttle to the airport and to the mall is an added value. Be mindful that food delivery services may not be available in the area
Stayed 2 nights in Mar 2024
Response from MSPNarita on Mar 12, 2024
Thank you for your valuable feedback! We're thrilled you found our shuttle service to the airport and mall beneficial. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024