8/10 Good
Andrea
May 17, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is beautiful, the rooms are very nice and it is great that they have a 21 pool. However, the service at the pool was terrible. We ordered $25 Carne Asada nachos, which was basically a huge pile of dry chips with very little toppings on it. Our waiter never came back to check on us so we asked another waiter if he could at least bring us a little more cheese or something because the chips were so dry. Never saw that waiter again either. Then we went bowling that night in the Crush Lounge. The food took forever… We had come early so we could eat beforehand but we ended up having to get all of our food after we started bowling which was not so much fun to eat finger food while putting your fingers in a dirty bowling ball. Also, the lane we were given was not working and wouldn’t give us a strike on the board when we got them so we had to keep asking staff to manually fix it, and the staff was not working the bowling table area so we would have to track someone down to do that every time and they were so annoyed at us but not our fault! They should have comped us for the bowling after all that trouble but they didn’t. If you go there, do not let them put you in lane number #2! All in all this is a nice resort, but for the rate that we paid, there were too many service issues and disappointments to justify paying $500 per night.
Andrea
Stayed 1 night in May 2024