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Reviews of Holiday Inn Express Mystic, an IHG Hotel

2.5 out of 5
Holiday Inn Express Mystic, an IHG Hotel
6 Coogan Blvd, Mystic, CT

Reviews

8.4

Very Good

Rating 10 - Excellent. 492 out of 1000 reviews" "
Rating 8 - Good. 288 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Traveled with partner
.
Stayed 1 night in May 2024

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable rooms, polite staff, walking distance to Mystic Aquarium and Village. Very great, would stay at this hotel again.
Stayed 2 nights in May 2024

8/10 Good

Hyun Jung

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful outside
Stayed 1 night in May 2024

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very scenic area. Clean hotel.. Keep fido Out
Stayed 2 nights in May 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Staff service
Stayed 1 night in May 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
nice place
Stayed 2 nights in May 2024

6/10 Okay

Azleen

Traveled with partner
Liked: Cleanliness, staff & service
All staff were friendly and helpful.
Stayed 2 nights in Jan 2024

4/10 Poor

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Dianna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My children developed a rash after going in the pool and hot tub. My son was covered from head to toe and needed a course of antibiotics. Dirty place
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was all friendly, breakfast oprions were good. And for tge first time in 4 years housekeeping actually took care of our room after 1 night!!! That was a very nice surprise. But our bathroom mirror was broken and the electrical outlets and USB ports were so lose, they wouldn't charge a phone. And we had to wedge in my mother's cpap machine to keep it running.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashley

Stayed 1 night in Apr 2024

6/10 Okay

Deborah E.

Traveled with family
Liked: Cleanliness, staff & service
The location was excellent, but the toilet didn't work well and the elevator was not functioning.
Stayed 1 night in Apr 2024

10/10 Excellent

Pam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night as we visited the Mystic Aquarium for the day and then went sight seeing in Mystic and visited some other nearby sights the next day. The pool is small, but worked well for my 3 year old granddaughter. It seemed a little cloudy, but it was in high use. We stayed in the king room and although they were not adjoining they were able to give us side by side rooms. They were very spacious and had everything we needed with a good size refrigerator, microwave and coffee maker all in the room. I don't recommend staying in the rooms across from the ice makers as we heard it making ice all night long. The breakfast offered in the morning was acceptable and had a variety of items including hot foods.
Stayed 1 night in Apr 2024

6/10 Okay

Tim, Milford

Traveled with family
It was a fine stay for one night, pool is definitely a plus and free breakfast was nice. Overall, place isn’t the cleanest and the only elevator in the hotel broke during our stay so my elderly parents needed to take the stairs.
Stayed 1 night in Apr 2024

2/10 Terrible

Joshua

Stayed 1 night in Apr 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, room good size and clean, staff very friendly, great location for Aquarium and village
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept property updated and comfortable. Set back with elevator not working at the time but one flight of stairs didn’t kill us. Good location and breakfast in morning overall good stay would and will again!
Stayed 1 night in Apr 2024

10/10 Excellent

elizabeth

Stayed 1 night in Apr 2024

6/10 Okay

Kristina, River Edge

Traveled with family
Liked: Cleanliness, staff & service
Its what you would expect from a Holiday Inn. Simple, clean, quiet. But the pull out sofa in a King room isnt the most convenient set-up. You have to request the bedding from the front desk and there is a very heavy, bulky coffee table right in front of the sofa with nowhere to really put in the room once the pull out is open. Elevator was out of order the day we were checking out and we were on the 2nd floor so that was inconvenient. The indoor pool is small and the chemicals are overpowering, just sitting in the pool area watching your kids makes your eyes burn.
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly as advertised and PERFECT for families. The location was terrific. Breakfast was just okay, but the pool was great for the kids.
Stayed 1 night in Apr 2024

8/10 Good

Glenn

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The elevator wasput when we arrived. We were only on the second floor so not a big deal. The rugs in stairwells needed to be vacuumed. The rooms were fine. The morning staff overode the hold on the room next door so we were not nextdoor to them. The evening desk person was great and accommodating
Stayed 2 nights in Apr 2024

8/10 Good

Erik

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, staff was good, only few times people above were running around. Pool/hot tub would be better if it was bigger.
Stayed 2 nights in Apr 2024

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness
The hotel was decent for rate although check is was at 4 and the hotel was empty and could have been much earlier the pool is TINY, it is clean and so is hotub but when I say small I mean 10 people in it is capacity. I didn't see a housekeeper the entire stay but place was clean. Few small issues like ice maker didn't work, they do not take any cash even for lobby drinks & snacks and although there was a firepit and small deck it couldn't be used and lastly there were maybe 2 usable pool lounge chairs the rest were completely rotted. It is in walking distance to the shops but you do have to cross a pretty busy road and go up/down a huge hill. If you have any older people in your party or anyone with leg issues there is no way they can climb the hill to return to hotel from shops
Stayed 1 night in Apr 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator was down
Stayed 1 night in Apr 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024

10/10 Excellent

Yessenia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 nights stay for family of 3 including toddler. PERFECT location. We walked to most places except Mystic Pizza. Highly recommend Pink Basil and Seaview. Returning back to enjoy Seaport Museum.
Stayed 2 nights in Mar 2024

8/10 Good

suzana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Room was just as described. I forgot my toothbrushes. The front desk offered complimentary toothbrushes and toothpaste
Stayed 2 nights in Mar 2024

4/10 Poor

Danielle

Traveled with family
Liked: Amenities
Disliked: Cleanliness
The sofa bed was dirty
Stayed 2 nights in Mar 2024

6/10 Okay

Wayne

I did not appreciate the front desk refusing to give me receipt when we checked out.
Stayed 2 nights in Mar 2024

8/10 Good

madeline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was OK
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view from our room. The pool was great and so was the hot tub!
Stayed 1 night in Mar 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and family friendly .
Stayed 2 nights in Mar 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Front desk very helpful
Stayed 1 night in Mar 2024

6/10 Okay

Richard, Middlesex

Traveled with partner
Great location...Pool is smaller then it looks.
Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
🙃
Stayed 2 nights in Mar 2024

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Price

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!
Stayed 1 night in Feb 2024

10/10 Excellent

Veneza

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was clean and warm, closed little earlier than I liked, but other than that great. Very close to mystic village and the aquarium. And the Mexican restaurant next door was fantastic!
Stayed 1 night in Mar 2024

10/10 Excellent

Ashley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was an excellent value for the cost. It was clean, the rooms were spacious, and the staff were extremely helpful and accommodating. It is conveniently located to all Mystic attractions including the Aquarium, downtown, and many restaurants. It's perfect for a little getaway and very family friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jahira

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay for a little family get away. The kids loved the pool. We stayed on the 2nd floor and will request the 3rd next time because we heard the guests above us clearly and it was disturbing while we tried to sleep.
Stayed 1 night in Feb 2024

10/10 Excellent

Gabriela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!! Had 3 kids with us and it was very affordable and convenient
Stayed 1 night in Feb 2024

6/10 Okay

Noah

Liked: Cleanliness, staff & service
Front desk staff was very helpful and friendly. Unfortunately the pool area had such strong chlorine that we were all red-eyed and sneezing after being in there for 20 minutes.
Stayed 1 night in Feb 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely recommend
Stayed 2 nights in Feb 2024

6/10 Okay

Estacio, Seekonk

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The window in the room was in very poor condition and was left with a crack open (this is winter in the northeast). We had to slam it shut. The view from the window was extremely dull.
Stayed 1 night in Feb 2024

10/10 Excellent

Ivelise, Attleboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to everything I need!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Venus Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Elyse

Stayed 2 nights in Feb 2024