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Reviews of Westgate Myrtle Beach Oceanfront Resort

3.5 out of 5
Westgate Myrtle Beach Oceanfront Resort
415 S. Ocean Blvd., Myrtle Beach, SC

Reviews

7.2

Good

Rating 10 - Excellent. 356 out of 1004 reviews" "
Rating 8 - Good. 247 out of 1004 reviews" "
Rating 6 - Okay. 163 out of 1004 reviews" "
Rating 4 - Poor. 113 out of 1004 reviews" "
Rating 2 - Terrible. 125 out of 1004 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Flora

Traveled with group
Liked: Amenities
The property doesn’t have housekeeping during your stay. The check in is at 4pm and check out is at 10:00am. I was displeased about both issues so I would rate it a 3 star
Stayed 3 nights in May 2024

2/10 Terrible

Felicia

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

kevin

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The personal
Stayed 3 nights in May 2024

8/10 Good

Farhaan

Stayed 2 nights in Mar 2024

10/10 Excellent

Kay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. I’ve been in the hotel industry for 20 years, and I tend to be critical in the visible and invisible signs of a good hotel and this property hit them all. The guy at check in (last name Miller) and the young lady I saw multiple times (carts on Sunday, concierge on Monday) were great. They even made remembered my dogs name and commented on my Costal Carolina gear. Hotel was clean and safe. My son loved the pools. Pet friendly was nice, although I wasn’t exactly sure where to take him. Overall this was a great hotel and I plan to return.
Stayed 2 nights in May 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Adia Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no issues and everything was good in my opinion. I would stay there again!
Stayed 3 nights in May 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone who works the front desk and the bartenders at the coconut grille are what made our trip! It’s nice to walk into a place where there were so many smiles and so helpful and courteous. I enjoyed it. We will stay again.
Stayed 2 nights in May 2024

4/10 Poor

Coleen

Traveled with family
Disliked: Staff & service
The person checking is in was horrible. He was rude and certainly didn’t do anything to help us know where our room is etc. he didn’t say anything about the property. The fact that you have to stand in TWO lines. One to check in and another to get a parking pass TERRIBLE MANAGEMENT IDEAS. I own several businesses and this is an awful idea. My husband is handicapped and there is no accommodations for him. He served this country for 30 years and we could not get a parking space close to the door. Could not even get help trying to find our room. The whole stay was terrible. We didn’t use any amenities because we had no idea what they were or how to get to them. The whole staff needs extensive training. Horrible experience.
Stayed 2 nights in Apr 2024

6/10 Okay

Otis

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Water pressure is terrible, the soap dish in shower was peeling off, the outlet on the lamp didn’t work. The walk from the garage to the north tower carrying your luggage makes no sense at all
Stayed 2 nights in Apr 2024

10/10 Excellent

Ratna

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Apr 2024

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed this resort with my kids so much because the amusement park and beach all were so close and friendly right across the street
Stayed 3 nights in Apr 2024

10/10 Excellent

Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, easy access to beach and extremely large and clean rooms.
Stayed 1 night in Apr 2024

8/10 Good

Kerry

Stayed 2 nights in Apr 2024

8/10 Good

Nataly

Stayed 2 nights in Apr 2024

8/10 Good

Krystle

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room was not properly cleaned at all. We cleaned up and sanitized and saw so much dirt. The shower curtain was filthy but they did change immediately after I notified them but why would housekeeping allow it stay like that in the first place. Out of these things the property is great. The location, food and staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kimberla, duluth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, great for families
Stayed 3 nights in Apr 2024

8/10 Good

Jaukeia

Stayed 2 nights in Apr 2024

8/10 Good

Logan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice and clean property. Great view of the beach, with easy beach access. I read reviews prior about issues with timeshares being push on them. We were never approached or bothered about doing a timeshare tour. Staff were always pleasant and helpful. We did wish that the little store/bistro in the hotel that had ice cream and coffee along with other small goods and drinks was open a bit later, it was only open until 6 we would have like to be able to stop in for thing a bit later.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tamera A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Social media Support on Apr 3, 2024
Hi Tamera,Thank you for sharing your positive score. We hope to welcome you again soon!Kind regards,Social media support

10/10 Excellent

Davin

Liked: Cleanliness, staff & service
Enjoy my stay.
Stayed 2 nights in Mar 2024
Response from Social Media Support on Apr 25, 2024
Hi Davin, Thank you very much for your rating on the Westgate Myrtle Beach Oceanfront Resort. We are glad you had a terrific stay, and we invite you to visit us again soon.Best Wishes,Social Media Support

8/10 Good

Sheila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe for family
Stayed 3 nights in Mar 2024
Response from Social Media Support on Apr 25, 2024
Hi Sheila, Thanks for visiting the Westgate Myrtle Beach Oceanfront Resort! We are so glad you had an incredible stay, and we look forward to hosting you again in the future.Best Wishes,Social Media Support

10/10 Excellent

Samantha, Newton

Stayed 2 nights in Mar 2024

8/10 Good

Chakula S.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Social Media Support on Apr 25, 2024
Hi Chakula, Thank you for rating the Westgate Myrtle Beach Oceanfront Resort! We are glad to see that your stay was excellent, and we invite you to visit us again.Best Wishes,Social Media Support

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service
My stay started with a broken door lock which was fixed within one hour of checking in. Bathroom door is also stuck and had to be pushed very hard to close.
Stayed 2 nights in Mar 2024
Response from Social Media Support on Apr 25, 2024
Hi Janice, We apologize for the inconvenience with the door lock and bathroom door during your stay. Thank you for bringing this to our attention, and we're glad our team promptly addressed the issue with the lock. We'll ensure the bathroom door is properly fixed to prevent any further inconvenience. We appreciate your patience and hope the rest of your stay was enjoyable. We look forward to our next opportunity to host you again.Best Wishes, Social Media Support

8/10 Good

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Social Media Support on Apr 25, 2024
Hi Michelle, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Westgate Myrtle Beach Oceanfront Resort!Best Wishes,Social Media Support

8/10 Good

Shemika

Liked: Cleanliness, property conditions & facilities
Didn’t like the limited parking for bigger vehicles
Stayed 2 nights in Mar 2024
Response from Social Media Support on Apr 25, 2024
Hi Shemika, Thank you for your feedback! Candid comments like yours allow us to improve our resort for future stays. We hope to welcome you back to the Westgate Myrtle Beach Oceanfront Resort soon.Best Wishes,Social Media Support

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff provided great service ! That says it all
Stayed 1 night in Mar 2024
Response from Social Media Support on Apr 25, 2024
Hi Mike, Thank you for taking the time to provide us with awesome feedback on the Westgate Myrtle Beach Oceanfront Resort. We look forward to your next visit very soon!Best Wishes,Social Media Support

2/10 Terrible

Russell

Stayed 2 nights in Mar 2024
Response from Social media support on Apr 3, 2024
Hi Russell, Thank you for taking the time to rate your visit. We would have loved to know more as we genuinely care about our guests' experience. We hope we will get the chance to make your next stay much better. Kind regards,Social media support

10/10 Excellent

Timothy

Great
Stayed 1 night in Mar 2024
Response from Social Media Support on Apr 25, 2024
Hi Timothy, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Westgate Myrtle Beach Oceanfront Resort!Best Wishes,Social Media Support

10/10 Excellent

KeShona

Stayed 1 night in Mar 2024
Response from Social Media Support on Apr 25, 2024
Hi KeShona, We appreciate your rating on the Westgate Myrtle Beach Oceanfront Resort. We are so glad to know you had a great stay and that your vacation exceeded your expectations. We hope to welcome you back in the very near future.Best Wishes,Social Media Support

10/10 Excellent

irene

Stayed 2 nights in Feb 2024
Response from Westgate Social Media Support on Mar 14, 2024
Thank you, Irene, for sharing your wonderful experience at Westgate Myrtle Beach Oceanfront Resort with a 5-star rating. We're thrilled to hear that you enjoyed your stay and appreciate you taking the time to recognize our efforts. Your feedback is invaluable to us, and we look forward to welcoming you back for another memorable stay in the future.Warm Wishes, Social Media Support

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean the property was very clean I enjoyed my time there the people was very friendly we will stay again
Stayed 3 nights in Feb 2024
Response from Westgate Social Media Support on Mar 14, 2024
Thank you, Lisa, for taking the time to share your experience at Westgate Myrtle Beach Oceanfront Resort. We're delighted to hear that you found the room and property clean, enjoyed your time, and felt welcomed by our friendly team. Your feedback is greatly appreciated, and we're excited to know you're planning to stay with us again. Looking forward to your next visit! Warm Wishes, Social Media Support

10/10 Excellent

Dino

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facilities. Friendly staff. Well staffed.
Stayed 2 nights in Feb 2024
Response from Westgate Social Media Support on Mar 14, 2024
Thank you, Dino, for your kind words about Westgate Myrtle Beach Oceanfront Resort. We're pleased you appreciated our clean facilities and friendly, well-staffed team. Your positive feedback is a great encouragement to us all.We look forward to welcoming you back for another enjoyable stay. Warm Wishes, Social Media Support

2/10 Terrible

Patrice

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Westgate rooms were very clean but the mattress was very old and had a very deep print in the mattress that made it so uncomfortable. I needed to be trashed. I did not sleep well at all, but the room work clean. For it to be a king size room , it did not have a one night stand it was very Squeezed up in the room. It needed to be a big room for a king size bed
Stayed 2 nights in Feb 2024

10/10 Excellent

Caprecia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Westgate Social Media Support on Mar 14, 2024
Thank you, Caprecia, for awarding Westgate Myrtle Beach Oceanfront Resort with a 5-star rating. We're genuinely pleased to know that your experience with us was so positive. Your support is greatly appreciated, and we're thrilled at the thought of having you stay with us again. Warm Wishes, Social Media Support

8/10 Good

Mary

Traveled with family
Liked: Staff & service, property conditions & facilities
I did not like the fact there wasn’t a restaurant or continental breakfast in the hotel. I only stayed one night due to a tournament for my grandson. When I got to my room, the unit was blowing out cold air even when I tried to turn on the heat. It was very cold in Myrtle Beach this weekend. Maintenance had to replace the heat/air unit. There were no chairs to sit in the two rooms I booked.
Stayed 1 night in Feb 2024

6/10 Okay

Louann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one stool in room to sit on with no back. Bed was so high that I had to lay a roll on to the bed.
Stayed 2 nights in Feb 2024

6/10 Okay

William

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel was fine but just fine, the bedroom was clean but the kitchen area in the room looked a little gross and at night there is a pizza place/club at night that makes to much noise that you hear it from your bedroom. The view of the ocean was nice and the bed was clean but the overall experience was only fine not great and they make you wear a yellow wrist band on property at all times like if you were in a hospital. Not a great look. Ghetto guests that would stay on the property would make a lot of noises in the hallways as well. Myrtle Beach was OK but it feels like it’s a dying city. At least where I stayed.
Stayed 1 night in Feb 2024
Response from Westgate Social Media Support on Mar 14, 2024
Thank you, William, for sharing your feedback about your stay at Westgate Myrtle Beach Oceanfront Resort. We're glad to hear that you found the bedroom clean and enjoyed the ocean view, but we're sorry to learn that other aspects of your experience did not meet your expectations. Your comments about the kitchen area and noise levels are important to us, as is your observation regarding the wristband policy. We also regret any disturbances you experienced from other guests.We take your insights seriously and will consider them as we strive to improve our guests' experiences. While Myrtle Beach has its unique charm, we understand that everyone's perception of the area can vary.We genuinely appreciate your candid review and hope you'll consider staying with us again. We hope for the opportunity to restore your faith in our resort and provide a more enjoyable experience. Warm Wishes, Social Media Support

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Julie, Rocky Point

Traveled with partner
Liked: Cleanliness, staff & service
The rooms were recently updated which was nice and what attracted me to this resort; however, the bathroom was not up to par. The shower floor was dirty and the soap holder had been ripped off the shower wall at one point and caulked backed on. We rented an ocean front room but the bars on the balcony were taller than me and I’m 5’7. Obstructed our view and made us feel like we were in jail. Definitely not worth the money I paid to have an ocean front room. The resort also advertised breakfast available for purchase but when you ask where the breakfast area is they inform you breakfast is only available if you book a 90 min tour for time shares. No thanks! There was a friendly’s restaurant across the road that served breakfast but they were also there trying to get you to purchase a time share for our resort. The staff we nice and welcoming. The location was mediocre. I will most likely not stay at this resort again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tonya

LoveWest Gate
My stay was amazing. The only problem I had was that I was overcharged because I’m supposed to get a North Carolina resident discount and never received it. I will be trying to call the office but that is the only issue it was a wonderful stay and I will stay again, but I just need to make sure the price is the same thru out. The charges are correct thank you. We enjoyed our stay at west gate!
Stayed 2 nights in Feb 2024

8/10 Good

Nina

Stayed 1 night in Feb 2024

6/10 Okay

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good overall. Only concern is the rate was considerably higher than comparable places, and for that higher price no breakfast included. I would have thought the $19.99 resort fee would have at last included that, but it wasn’t. Not the greatest value. Bed was super comfy though.
Stayed 1 night in Jan 2024
Response from Social Media Support on Feb 6, 2024
Hi Bryan,Thank you for taking the time to leave a review. We appreciate your feedback regarding the rate and breakfast inclusion. We continuously strive to offer competitive pricing and enhance our guests' experiences. We hope you had an enjoyable stay overall, and we look forward to welcoming you back in the future.Best Wishes,Social Media Support

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Social Media Support on Feb 6, 2024
Hi Patricia, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Myrtle Beach Oceanfront Resort in the future for another impressive stay!Best Wishes,Social Media Support

8/10 Good

Michael

Stayed 5 nights in Dec 2023
Response from Social Media Support on Feb 6, 2024
Hi Michael, Thank you very much for your rating on the Westgate Myrtle Beach Oceanfront Resort. We are glad you had a terrific stay, and we invite you to visit us again soon.Best Wishes,Social Media Support

2/10 Terrible

Vince

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was no WiFi and no staff to help me address the issue. I was told someone would come to help and no one did. Also cold shower was unacceptable.
Stayed 2 nights in Dec 2023
Response from Social Media Support on Feb 6, 2024
Hi Vince, We apologize for the inconvenience you experienced during your stay. It's important to us that our guests have a comfortable and enjoyable experience. We're sorry for the issues with the WiFi and the cold shower. This is not the level of service we aim to provide, and we take your feedback seriously. If you choose to stay with us again, we'll do our best to ensure your next visit is more pleasant. Thank you for bringing this to our attention.Best Wishes, Social Media Support