Standard Room, 1 King Bed, Balcony, Pool View | View from room
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Reviews of Dayton House Resort, BW Signature Collection

3 out of 5
Dayton House Resort, BW Signature Collection
Myrtle Beach, SC

Reviews

7.8

Good

Rating 10 - Excellent. 850 out of 2278 reviews" "
Rating 8 - Good. 696 out of 2278 reviews" "
Rating 6 - Okay. 357 out of 2278 reviews" "
Rating 4 - Poor. 195 out of 2278 reviews" "
Rating 2 - Terrible. 180 out of 2278 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

4/10 Poor

Jennifer

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Got a deal on a room for a night here. Although after fees wasn’t that great a deal. Old, dated hotel. The room was rundown but clean, comfy bed. Kind of just got the ick from the minute I walked in the lobby. If you can afford an extra $100 def worth going to a courtyard etc instead. Also wasn’t clear that the building on the ocean side was a special category. “Standard” room was in a building across the street.
Stayed 1 night in Apr 2024

2/10 Terrible

Lindy, Chas

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Will NEVER stay here again ! Check in was a nightmare and parking can be highly dangerous to your car as space is limited. Would NEVER have gone in the pool. Bottom of pool is sand colored: water looked a dirty silver color. Ocean snack bar was wonderful with a great and friendly manager. Our room said a " ocean view "- laughable. If you hung far over the balcony, MAYBE you could see the ocean. We have stayed in M.Beach many, many times over the years, and, this property , for the price, was ridiculous.
Stayed 1 night in Apr 2024

8/10 Good

Talia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful! We enjoyed our stay and will be back :)
Stayed 5 nights in Apr 2024
Response from Shay on Apr 30, 2024
Hello Talia,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall, and found our staff to be friendly and helpful. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

10/10 Excellent

Alberto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience breakfast was great definitely I’ll be coming back to stay again
Stayed 2 nights in Apr 2024
Response from Shay on Apr 30, 2024
Thank you Alberto for your feedback! We're delighted to hear that you enjoyed the breakfast service, and it's rewarding to know that you had a positive experience.If you have any specific suggestions or if there's anything else we can do to enhance your future stays, please feel free to let us know. We look forward to welcoming you back for another enjoyable visit!ShayGuest Services

4/10 Poor

Emily

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Shay on Apr 30, 2024
Thank you Emily for your feedback. We regret to hear that your experience didn't meet your expectations. We truly value feedback from our guests as it helps us improve our services. If there's anything specific you'd like to share with us about your stay, please don't hesitate to reach out. We're committed to ensuring every guest has a great experience with us. We hope to be able to welcome you back soon!ShayGuest Services

2/10 Terrible

Merideth

Disliked: Staff & service, property conditions & facilities
We arrived at 4:30 pm for check-in, but our room was not available for check-in until after 7pm. This was very inconvenient when traveling with young kids. Then, when we were able to finally check in, the room was on the 5th floor and the elevator was broken. So we had to haul all of our stuff up 5 flights of stairs. The service at the front deck was challenging as there was always a 30 min wait. Would not recommend due to these reasons.
Stayed 1 night in Mar 2024

8/10 Good

Caitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved how friendly everyone was, could use more of a variety for breakfast but other than that we loved our stay!
Stayed 7 nights in Apr 2024
Response from Shay on Apr 30, 2024
Hello Caitlyn,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall, and found our staff to be friendly and welcoming. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

10/10 Excellent

Heather Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 5 nights in Apr 2024
Response from Shay on Apr 27, 2024
Hello Heather Ann,Thank you for the perfect rating! We're glad you found our staff to be amazing. We pride ourselves on providing exceptional service, and it's rewarding to know you had a positive experience. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible view and good value for price
Stayed 4 nights in Mar 2024
Response from Shay on Apr 27, 2024
Hello Shannon,Thank you for leaving us a review! We're glad you enjoyed the view of the ocean, and you found our resort to be affordable. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

8/10 Good

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and had everything we needed for an enjoyable stay. We enjoyed breakfast every morning. I would stay there again.
Stayed 2 nights in Apr 2024
Response from Shay on Apr 25, 2024
Thank you Pam for your positive feedback! We're delighted to hear that you enjoyed the breakfast service. We strive to provide a beautiful and comfortable environment for our guests, and it's rewarding to know that you had a positive experience.If you have any specific suggestions or if there's anything else we can do to enhance your future stays, please feel free to let us know. We look forward to welcoming you back for another enjoyable visit!ShayGuest Services

10/10 Excellent

Rajief, Mount Vernon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very underrated, deserves to be a 5 star property
Stayed 4 nights in Apr 2024
Response from Shay on Apr 25, 2024
Hello Rajief,Thank you so much for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We look forward to welcoming you back again soon!ShayGuest Services

8/10 Good

Lynne

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place .. except no pool towels offered and no room cleaning offered during your stay. You like coming back to a fresh room
Stayed 6 nights in Apr 2024
Response from Shay on Apr 25, 2024
Thank you Lynne for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

10/10 Excellent

MehulKumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and excellent service
Stayed 4 nights in Apr 2024
Response from Shay on Apr 25, 2024
Thank you MehulKumar for the perfect rating, and for the kind words! We are delighted to hear that we were able to offer great service, as well as a beautiful property to enjoy. If you have any additional feedback or if there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!ShayGuest Services

10/10 Excellent

Johnny

Traveled with family
Liked: Amenities, property conditions & facilities
Loved the breakfast!
Stayed 2 nights in Apr 2024
Response from Shay on Apr 22, 2024
Thank you Johnny for your perfect rating! We're delighted to hear that you enjoyed the breakfast service. We strive to provide a beautiful and comfortable environment for our guests, and it's rewarding to know that you had a positive experience. If you have any specific suggestions or if there's anything else we can do to enhance your future stays, please feel free to let us know. We look forward to welcoming you back for another enjoyable visit!Shay Guest Services

6/10 Okay

Brandy

Stayed 3 nights in Apr 2024
Response from Shay on Apr 25, 2024
Hello Brandy,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

4/10 Poor

Katie

Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated, worn, could be cleaner
Stayed 2 nights in Apr 2024
Response from Shay on Apr 25, 2024
Thank you Katie for your feedback. We regret that you had a less than satisfactory experience during your recent visit. Your feedback is incredibly valuable to us, and we truly regret that we fell short of your expectations. Please know that we take your concerns very seriously and are committed to addressing them promptly. If you have any additional feedback or if there's anything else we can do to make your next more enjoyable, please don't hesitate to reach out to us. We hope to welcome you back for a better experience.ShayGuest Services

6/10 Okay

Mark, Clemmons

Traveled with family
Disliked: Staff & service
Average on-the-beach hotel that’s trying hard. Wish the service was better. Still needs room updates.
Stayed 2 nights in Apr 2024
Response from Shay on Apr 25, 2024
Thank you Mark for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.ShayGuest Services

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Economical, great location and easy walk to great restaurants on the strip.
Stayed 3 nights in Apr 2024
Response from Shay on Apr 22, 2024
Hello James,Thank you for the 5-star rating! We're glad you enjoyed the location and the variety of restaurants within walkable distance. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

10/10 Excellent

Dedric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and courteous!
Stayed 3 nights in Apr 2024
Response from Shay on Apr 22, 2024
Thank you Dedric for the feedback! It's fantastic to hear that you found our staff to be excellent and courteous! Providing great customer service is a top priority for us, and we're delighted that you had such a positive experience. If there's anything else we can do to enhance your stay or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back again soon!ShayGuest Services

8/10 Good

Wayne

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We stayed in the middle tower of the Drayton and found it to be very outdated. The hallways and walkways were filthy, scuffed up and and in dire need of some attention. The room was marginally better. What saved the day was the manager she tried her best to please us when we told her of our dislike of our first room. The entire resort could use an update, but the location and staff couldn't be beat.
Stayed 2 nights in Apr 2024
Response from Shay on Apr 21, 2024
Thank you Wayne for taking the time to leave us a good rating despite some of your expectations not being met. We're pleased to hear that you enjoyed our location and found our staff to be friendly. Your feedback is valuable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back soon and provide you with an even better experience.ShayGuest Services

10/10 Excellent

Sykira

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay..
Stayed 2 nights in Apr 2024
Response from Haley on Apr 19, 2024
Thank you for letting us know about your experience. We are so glad that you enjoyed our stay with us, and we hope to see you again soon!

8/10 Good

Emad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 4 nights in Apr 2024
Response from Haley on Apr 19, 2024
I am glad that our location was a good convenience for you, and that you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Shay on Apr 21, 2024
Hello Nicole,Thank you for the perfect rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

2/10 Terrible

Carrie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were several room towers. Our tower where we were originally booked was behind the main property. The area was poorly lit the parking area was unsafe. Once we got to our building the doors and elevators were locked. We walked the block back to the main building with all of our luggage because no one would answer the phone in the main building. They apologized but the building had been evacuated and they forgot to tell us. They then put us in a room in the main building, there a horrible smell and something growing on the walls. The baseboards were popped off from the walls. I checked the beds and the seams, there was signs of bedbugs, small bloodspots in the seams of the mattresses. The carpets were destroyed and dirty. The blanket on one bed had a large hole in it. I was traveling alone with my young adult daughter. At this point it was 10 pm. We went to the front desk, let them know we were not staying. They apologized and said they would have a manager call. No one ever called and no charges were reversed.
Stayed 1 night in Feb 2024
Response from Shay on Apr 21, 2024
Thank you Carrie for your feedback. We want to extend our sincerest apologies for the less than satisfactory experience you had during your recent visit. Your feedback is incredibly valuable to us, and we truly regret that we fell short of your expectations. Please know that we take your concerns very seriously and we have management committed to addressing this promptly. Shay Guest Services

8/10 Good

Neeraj

Liked: Cleanliness, staff & service, property conditions & facilities
Area was very nice. Rooms were clean. But breakfast area was across the building. Overall 7 out of 10 But wouldn’t mind at all to stay there again.
Stayed 4 nights in Mar 2024
Response from Shay on Apr 18, 2024
Hello Neeraj,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

8/10 Good

Brooke

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Shay on Apr 18, 2024
Hello Brooke,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

8/10 Good

Trisha Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Dayton House, second time staying there. Rooms are awesome, beach front is fantastic. Pools could be updated and I wish it didn't smell like marijuana in the halls and on the elevator. Otherwise one of my favorites
Stayed 4 nights in Apr 2024
Response from Shay on Apr 16, 2024
Thank you Trisha Anne for your feedback, and for staying with us again. We appreciate your continuous business and loyalty to our brand. We are glad to hear that you enjoyed the room you were assigned to. In addition, we apology for the odor and the inconvenience it may have caused you and your family. If you have any additional feedback or if there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!ShayGuest Services

8/10 Good

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Shay on Apr 16, 2024
Hello Aimee,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
Happy with everything
Stayed 3 nights in Apr 2024
Response from Shay on Apr 13, 2024
Hello Ronnie,Thank you for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

2/10 Terrible

Amaju

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
From signing in to the room given to us ,don't want to narrate our ordeal before getting our rooms.The room given to us the carpet to that room was stained,there was always the large trash bin when you come out of your room. Not a pretty sight,felt disgusted through it all . The toilet was not properly washed when we checked in .It was a overall bad experience .
Stayed 4 nights in Apr 2024
Response from Shay on Apr 10, 2024
Hello Amaju,Thank you for your feedback. We want to extend our sincerest apologies for the less than satisfactory experience you had with check in and the cleanliness of your room. Your feedback is incredibly valuable to us, and we truly regret that we fell short of your expectations. Please know that we take your concerns very seriously and are committed to addressing them promptly. We hope you'll give us a second chance to provide you with a positive experience.Shay Guest Services

8/10 Good

Lokesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to beach
Stayed 3 nights in Apr 2024
Response from Shay on Apr 9, 2024
Hello Lokesh,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

2/10 Terrible

Mohit

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Shay on Apr 9, 2024
Hello Mohit,Thank you for your feedback. We value any insights you may have on areas where we can enhance our service further. If there were any specific aspects of your stay that didn't meet your expectations or if you have any suggestions for improvement, we would be grateful to hear them. We hope you'll give us a second chance to provide you with a positive experience.Shay Guest Service

10/10 Excellent

Daniel, Hickory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was pleasant and clean. Breakfast was good. Beach access was great and pool area was plenty. Tiki bar staff was great.
Stayed 4 nights in Mar 2024
Response from Shay on Apr 8, 2024
Hello Daniel,Thank you for the perfect rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

8/10 Good

tina m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff accommodated getting into a different room due to mix up. The first ocean front that opened up.
Stayed 8 nights in Mar 2024
Response from Shay on Apr 8, 2024
Hello Tina M ,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall, and that we were able to accommodated your needs. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

10/10 Excellent

Demaris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean and the bed comfy. Nice full size fridge that worked! The staff was so kind and friendly, if we return to this hotel it will bc because of them! One of the hot tubs had bread floating around in it and a rum bucket. Otherwise I think this hotel was great.
Stayed 2 nights in Apr 2024
Response from Shay on Apr 8, 2024
Hello Demaris,Thank you for your positive feedback! We're delighted to hear that you found the staff to be friendly and welcoming. By sharing with us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to welcoming you back soon!Shay Guest Services

8/10 Good

LaDoris

Traveled with partner
Liked: Cleanliness
The ocean front view was my favorite!
Stayed 2 nights in Apr 2024
Response from Shay on Apr 8, 2024
Hello LaDoris,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall, and the oceanfront view. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

6/10 Okay

Maria

Traveled with family
Disliked: Amenities, property conditions & facilities
The property has a great location and the staff was very nice and helpful. The rooms and amenities are super dated! The "indoor pool" and "lazy river" were disappointing. Very small and the pool had so much chlorine in it you couldn't see the bottom. They tried to give the property a facelift but if it wasn't for the convenience of the location I would have found a different place to stay. The free breakfast was meh. Again, the staff was very nice but the food was just meh.
Stayed 3 nights in Apr 2024
Response from Shay on Apr 8, 2024
Hello MariaThank you for your feedback. We're glad you found our staff to be nice and friendly. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again.ShayGuest Services

8/10 Good

Manuel

Stayed 4 nights in Mar 2024
Response from Shay on Apr 30, 2024
Hello Manuel,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services

10/10 Excellent

Kaylie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great Experience with my small family everyone was wonderful
Stayed 1 night in Apr 2024
Response from Shay on Apr 13, 2024
Hello Kaylie,Thank you for the 5-star rating! We're glad that you and your family had a great experience. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

10/10 Excellent

Shakera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Shay on Apr 8, 2024
Hello Shakera,Thank you for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Can’t wait to go back to our anniversary
Stayed 7 nights in Mar 2024
Response from Shay on Apr 8, 2024
Hello Christopher,Thank you for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Perfect for families. We had a really good time.
Stayed 5 nights in Mar 2024
Response from Shay on Apr 8, 2024
Hello Kimberly,Thank you for the 5-star rating! We're glad you enjoyed your stay with us. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

4/10 Poor

Madhavi

Stayed 2 nights in Apr 2024
Response from Shay on Apr 30, 2024
Thank you Madhavi for your feedback. We regret to hear that your experience didn't meet your expectations. We truly value feedback from our guests as it helps us improve our services. If there's anything specific you'd like to share with us about your stay, please don't hesitate to reach out. We're committed to ensuring every guest has a great experience with us. We hope to be able to welcome you back soon!ShayGuest Services

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Apr 2024
Response from Shay on Apr 8, 2024
Hello Andrew,Thank you for the 5-star rating! We're glad you enjoyed your stay with us, and enjoyed the location. If you have any feedback or suggestions for improvement, feel free to let us know. We hope to welcome you back again soon!ShayGuest Services

2/10 Terrible

Charles

Disliked: Cleanliness, property conditions & facilities
waited 3 1/2 hours to get checked in.
Stayed 3 nights in Apr 2024
Response from Shay on Apr 8, 2024
Hello Charles,We sincerely apologize for the delayed check-in and the extended wait time you experienced before receiving your room. Your comfort and convenience are of utmost importance to us, and it deeply concerns us that we fell short of meeting your expectations in this regard. Please know that we are actively addressing the issues that led to this delay to ensure that it does not happen again in the future. Your feedback is invaluable to us, and we will use it to improve our service and processes. We hope to be able to provide you with a positive experience in the future! Shay Guest Services

6/10 Okay

Ginger

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Shay on Apr 8, 2024
Hello Ginger,Thank you for your feedback. While we're pleased to see that you found aspects of your stay satisfactory, we also value any insights you may have on areas where we can enhance our service further. If there were any specific aspects of your stay that didn't meet your expectations or if you have any suggestions for improvement, we would be grateful to hear them. We hope to welcome you back for an even better experience.Shay Guest Service

6/10 Okay

Deborah

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The check-in process was horrible. The staff would not assist in notification of when our room was available. They only said to use their "app". Their "app" did not work. They did not offer to just call us when the room was ready, so we sat in the lobby for an hour until the manager came by. He assisted us and had our room ready immediately! Thank you, Manager. Staff was no help at all.
Stayed 3 nights in Apr 2024
Response from Shay on Apr 9, 2024
Hello Deborah,We sincerely apologize for any inconvenience you may have encountered upon your arrival. However, we are pleased to hear that our manager was able to assist you and resolve any issues you may have encountered. Our team is dedicated to ensuring that all our guests have a pleasant and hassle-free stay with us, and we are grateful for your patience and understanding. We hope to welcome you back again soon!ShayGuest Services

6/10 Okay

Ayesha

Stayed 2 nights in Mar 2024
Response from Shay on Apr 8, 2024
Hello Ayesha,Thank you for your feedback. While we're pleased to see that you found aspects of your stay satisfactory, we also value any insights you may have on areas where we can enhance our service further. If there were any specific aspects of your stay that didn't meet your expectations or if you have any suggestions for improvement, we would be grateful to hear them. We hope to welcome you back for an even better experience.Shay Guest Service

8/10 Good

Alesha

Traveled with family
Liked: Cleanliness, staff & service, amenities
There was a lot of annoying kids at the property, simply because parents weren’t watching and let the kids run around. Not the properties fault, just the “adults” that were there
Stayed 2 nights in Mar 2024
Response from Shay on Apr 8, 2024
Hello Alesha,Thank you for taking the time to leave us a rating! We're glad you enjoyed your stay overall. If there's anything we can do to turn your next visit into a 5-star experience, please feel free to let us know. We appreciate your feedback!ShayGuest Services