Queen Balcony Room | Terrace/patio
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Reviews of The Imperial Hotel

2.5 out of 5
The Imperial Hotel
115 Murwillumbah St, Murwillumbah, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 13 out of 21 reviews" "
Rating 8 - Good. 4 out of 21 reviews" "
Rating 6 - Okay. 3 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Stuart

Stayed 1 night in Jan 2024
Response from Imperial hotel on May 15, 2024
Thanks Stuart!

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice large rooms, beautifully renovated ensuites and a cool pub downstairs with great food and service. A real gem of a place to stay for a short overnighter.
Stayed 1 night in Jan 2024
Response from Amanda on Mar 4, 2024
Hi Mark, Thank you for taking the time to share your feedback and we are thrilled to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back again soon. Thank you.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities
TV in the room was in an awkward position to watch Not easy to get to a car park Had to find a park in the street until hotels patrons left the car park No specific parking for paying Guests
Stayed 2 nights in Jan 2024
Response from Amanda on Mar 4, 2024
Hi Don, Thank you for taking the time to share your feedback and we are pleased to hear that you enjoyed your stay with us. Our onsite parking can get busy on weekends but there is free street parking available nearby during peak periods. Our staff will be happy to point you in the right direction on your next visit. Thank you.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Stayed 3 nights in Jan 2024
Response from Amanda on Jan 12, 2024
Hi Debbie, We are thrilled to hear that you enjoyed your stay with us and we hope to have the opportunity to welcome you back again soon. Thank you.

10/10 Excellent

Tiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the room was nice and comfortable, and the food/drinks downstairs at the pub were great and reasonably priced! Will definitely go back and stay again!
Stayed 1 night in Jan 2024
Response from Amanda on Jan 12, 2024
Hi Tiana, Thank you for taking the time to share your feedback and we are so pleased to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back again soon. Thank you.

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Renas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Adam

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Fiona

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The newly renovated rooms were very nice, great pub too!
Stayed 1 night in Dec 2023
Response from Amanda on Jan 12, 2024
Hi Fiona, Thank you for your kind words. We are thrilled to hear that you enjoyed your stay with us and we hope to welcome you back again soon. Thank you.

10/10 Excellent

Megan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a little gem. A newly renovated and stylish pub and rooms. The late night clientele are a little rusty but the accomodation is great. Staff were a little unsophisticated but friendly and helpful. I would totally recommend this place especially for the price!!
Stayed 1 night in Nov 2023
Response from Amanda on Dec 2, 2023
Hi Megan, Thank you for taking the time to share your feedback and we are thrilled to hear that you enjoyed your stay with us. We hope to have the opportunity to welcome you back again soon. Thank you.

6/10 Okay

Shaw

Liked: Cleanliness, staff & service, amenities
The food at the restaurant was great. Just remember it's a pub downstairs. I hadn't anticipated how noisy it would be staying upstairs from the live music that was playing in the bar. At checkin I was told this noise would stop at 11pm, and it did - after which it was perfectly silent.
Stayed 1 night in Nov 2023
Response from Amanda on Dec 2, 2023
Hi Shaw, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your stay with us. We have live music in the bar one night a week only and we ensure that all music is stopped by 11pm. We hope that you had the chance to enjoy a drink from the bar whilst listening to some good music. Thank you for choosing to stay with us.