Standard Twin Room, 2 Twin Beds | Pillowtop beds, free minibar items, in-room safe, desk

Reviews of Mercure Hotel München Altstadt

3 out of 5
Mercure Hotel München Altstadt
Hotterstr. 4, Munich, BY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 510 out of 843 reviews" "
Rating 8 - Good. 282 out of 843 reviews" "
Rating 6 - Okay. 36 out of 843 reviews" "
Rating 4 - Poor. 12 out of 843 reviews" "
Rating 2 - Terrible. 3 out of 843 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Demetri, Old Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Good prices and reliable. Friendly staff.
Stayed 1 night in May 2024
Response from Mersiha on May 21, 2024
Dear Demetri,It's delightful to hear that you found our pricing reasonable and our services reliable. Moreover, we are thrilled to learn that our staff's friendliness contributed positively to your experience. At Hotel Mercure Muenchen Altstadt, we always strive to provide excellent service and create a warm, welcoming atmosphere for our guests. We look forward to having the opportunity to serve you again soon.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in May 2024
Response from Mersiha on May 13, 2024
Dear Timothy,It's wonderful to hear you describe our hotel as a "great place". We are delighted that your stay lived up to your expectations. Your satisfaction is our highest reward and we strive to create a comfortable and welcoming atmosphere for all our guests. We hope to welcome you back to Hotel Mercure Hotel Muenchen Altstadt in the near future. Best wishes from Munich,Mersiha DURGUTOVIC

8/10 Good

Anna

Stayed 1 night in Apr 2024
Response from Mersiha on May 21, 2024
Dear Anna,We are glad that you enjoyed your stay at Hotel Mercure Muenchen Altstadt. Our team is passionate about providing exceptional service and it is great to hear that you experienced this during your time with us. We hope to welcome you back soon!Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Andres

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and property and delicious buffet breakfast. Fully recommended!
Stayed 3 nights in Apr 2024
Response from Mersiha on Apr 15, 2024
Dear Andres,Your words have truly brightened our day! It thrills us to know that you enjoyed everything from our prime location to the delectable buffet breakfast. It is indeed our aim to provide an exceptional stay to our guests and your recommendation is a testament to that. We look forward to the opportunity of welcoming you back soon to the Mercure Hotel Muenchen Altstadt.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Stuart

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in an excellent location and great condition. Highly recommended for a short break to Munich.
Stayed 2 nights in Mar 2024
Response from Mersiha on Apr 2, 2024
Dear Stuart,Thank you for your kind words and high recommendation. It pleases us to know that our location and the condition of the property added value to your stay at Mercure Hotel Muenchen Altstadt. We look forward to welcoming you back for another delightful break in Munich in the future.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Mersiha on Feb 26, 2024
Dear P,We are delighted to hear that you were so pleased with your stay at Hotel Mercure Muenchen Altstadt. We strive to provide the best possible experience for all our guests and we are glad that we could do so for you. Thank you for choosing us.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Taryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mersiha on Jan 12, 2024
Dear Taryan,We are delighted to hear that you were pleased with your stay at the Hotel Mercure Munich Altstadt. We always strive to provide our guests with the best possible service and experience. Thank you for choosing us and we hope to welcome you back soon.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mersiha on Jan 12, 2024
Dear Monica,We are delighted to hear that you were pleased with your stay at the Hotel Mercure Munich Altstadt. We always strive to provide our guests with the best possible service and experience. Thank you for choosing us and we hope to welcome you back soon.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mersiha on Jan 12, 2024
Dear Anonymous ,We are delighted to hear that you were pleased with your stay at the Hotel Mercure Munich Altstadt. We always strive to provide our guests with the best possible service and experience. Thank you for choosing us and we hope to welcome you back soon.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

MARK, ALBUQUERQUE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to the Christmas markets, main historical buildings and main shopping area. Large, clean, modern room and mini-bar items were included at no charge (beer, water, coke, apple juice). Excellent breakfast buffet that included freshly squeezed orange juice, all in a beautifully decorated room. Staff is attentive and helpful. Greatly added to the enjoyment of our Munich visit.
Stayed 2 nights in Dec 2023
Response from Mersiha on Jan 12, 2024
Dear MARK,Your warm words have truly brightened our day. It brings us great pleasure to learn that our prime location, spacious and well-appointed rooms, and complimentary mini-bar offerings enhanced your Munich experience. We are also thrilled to know that our breakfast buffet met your expectations and our staff was able to assist you in a satisfactory manner. We hope that your favorable experience at our hotel will bring you back to Munich in the near future. It would be our pleasure to welcome you once again.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Derek

Stayed 3 nights in Dec 2023
Response from Mersiha on Jan 12, 2024
Dear Derek,We are delighted to hear that you were pleased with your stay at the Hotel Mercure Munich Altstadt. We always strive to provide our guests with the best possible service and experience. Thank you for choosing us and we hope to welcome you back soon.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Jane

Liked: Staff & service, amenities, property conditions & facilities
Nice breakfast, convienient to U and Christmas Market
Stayed 3 nights in Dec 2023
Response from Mersiha on Dec 18, 2023
Dear Jane,It's lovely to read your positive feedback about your stay at the Hotel Mercure Muenchen Altstadt. We're delighted that you enjoyed our breakfast selection and found our location ideal, close to the U station and the festive Christmas Market.It's always our aim to provide an enjoyable experience for all our guests. Your kind words confirm that we are on the right track and we look forward to welcoming you back.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Theresa

Stayed 3 nights in Dec 2023
Response from Mersiha on Dec 18, 2023
Dear Theresa,We are delighted to hear that you were pleased with your stay at the Hotel Mercure Munich Altstadt. We always strive to provide our guests with the best possible service and experience. Thank you for choosing us and we hope to welcome you back soon.Best wishes from Munich,Mersiha DURGUTOVIC

8/10 Good

Denise

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Mersiha on Dec 18, 2023
Dear Denise,We are delighted to hear that you were pleased with your stay at the Hotel Mercure Munich Altstadt. We always strive to provide our guests with the best possible service and experience. Thank you for choosing us and we hope to welcome you back soon.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Lindsey

Traveled with group
Liked: Property conditions & facilities
Ideal location for Christmas markets and sightseeing. Stylish room
Stayed 2 nights in Nov 2023
Response from Mersiha on Dec 8, 2023
Dear Lindsey,Your words are truly encouraging. It's delightful to hear that you appreciated our prime location, especially during the festive Christmas market season. Moreover, we're pleased that our room's style caught your eye. At Mercure Hotel Muenchen Altstadt, we strive to provide an unforgettable experience to all our guests, and it seems we were successful in your case. We'd be thrilled to welcome you back anytime you're in Munich.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Di, Cohasset

Liked: Amenities
Big room, clean and comfortable
Stayed 3 nights in Nov 2023
Response from Mersiha on Dec 2, 2023
Dear Di,It's wonderful to hear that you found our rooms spacious, clean, and comfortable. At Mercure Hotel Muenchen Altstadt, our priority is always to provide our guests with a welcoming environment and a pleasurable stay.Your positive feedback brings joy to our hearts and further motivates us to maintain our high-quality service. We would be delighted to welcome you back on your next visit to Munich.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Santiago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, definitely recommend!
Stayed 3 nights in Nov 2023
Response from Mersiha on Nov 7, 2023
Dear Santiago,Your wonderful feedback is truly appreciated. It's gratifying to hear that you enjoyed your stay at our hotel, and your recommendation means a lot to us. Our team strives to provide a delightful experience and your feedback is a testament to their efforts. We look forward to the opportunity of welcoming you back to Hotel Mercure Hotel Muenchen Altstadt in the near future.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Harsh

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We are happy to choose this location. Good breakfast. Nice room. Helpful staff. Nice location,
Stayed 4 nights in Oct 2023
Response from Mersiha on Nov 7, 2023
Dear Harsh,Your positive feedback is a joy to read. It's comforting to know that you had an enjoyable experience with us at the Mercure Hotel Muenchen Altstadt and found our location, breakfast, and room to your liking. Our team strives to provide efficient service to our guests and it's heartening to hear that their efforts were helpful to you.Your satisfaction is our utmost priority and we look forward to welcoming you back on your next visit to Munich.Best wishes from Munich,Mersiha DURGUTOVIC

6/10 Okay

Jacqueline

Traveled with partner
Liked: Cleanliness
They say breakfast is always included, then charge you for breakfast food and breakfast beverage every day. That’s not what INCLUDED means. ☹️
Stayed 2 nights in Oct 2023
Response from Mersiha on Nov 7, 2023
Dear Jacqueline,It's disheartening to hear about the confusion regarding our breakfast inclusion policy. At Hotel Mercure Hotel Muenchen Altstadt, we aim to provide clear and accurate information about our services and amenities to all our guests.It is important to us to address any misunderstandings and ensure a better experience for you in the future. Hotels must show the prices for accommodation and breakfast separately due to the different taxation (reduced tax rate of 7% for accommodation only, services such as breakfast at the standard tax rate of 19%). However, this in no way changes the total price you have booked, which in our hotel always includes breakfast. Our team is always here to assist and provide clarity on these matters.We hope that apart from this, your time with us was enjoyable and that we may have the opportunity to welcome you back to Munich in the future.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem in downtown Munich
Made reservation on line and it was easy. The hotel is centrally located and there are bars, restaurants, museums, and shopping within an easy walk. The room is compact but nicely appointed with a great bed and closet. The bathroom was large and the shower was awesome. The breakfast was complementary with the reservation and there was a wide selection of food. The rolls, bread, and pastries were top notch.
Stayed 1 night in Oct 2023
Response from Mersiha on Oct 31, 2023
Dear Thomas,Your kind words about your stay at Hotel Mercure Muenchen Altstadt are greatly appreciated. It's truly heartwarming to read about your positive experience, from the ease of online reservation to our convenient location.It's rewarding to hear that you found our rooms to be well-equipped and comfortable. Your acknowledgment of our complimentary breakfast and its variety brings us immense joy.Your satisfaction is our highest reward, and we look forward to welcoming you again soon. Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for price
Response from Mersiha on Oct 31, 2023
Dear Veronica,It is heartening to know that you found our pricing to be of good value. At Hotel Mercure Munich Altstadt, we aim to provide a high-level experience at competitive prices. We are glad this resonated with you during your stay.Do come back and stay with us on your next visit to Munich.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Paola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great customer service, cute decor and great location. Breakfast was included which was surprisingly a great selection of food, freshly squeezed orange juice, coffee machine (I made myself a cappuccino), baked goods. The coffee machine is also available 24/7. Everything in the mini bar was also included. They also provide slippers and shaving kit which was really nice. Hope to stay here again!
Stayed 1 night in Oct 2023
Response from Mersiha on Oct 21, 2023
Dear Paola,Your positive feedback truly made our day! It is delightful to know that you appreciated our clean premises, customer service, and our unique decor. We put a lot of thought into creating a memorable experience for all our guests and your comments affirm that we are on the right track. Our complimentary breakfast and 24/7 coffee machine are indeed some of the favorite facilities among our guests and it's great to know that you enjoyed them too. It's also heartening to hear that the inclusive mini-bar and thoughtful amenities added to your comfortable stay.We most certainly look forward to welcoming you back to Hotel Mercure Hotel Muenchen Altstadt. Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Debra

Traveled with partner
This hotel is close to the old town.
Stayed 4 nights in Oct 2023
Response from Mersiha on Oct 21, 2023
Dear Debra,It is indeed our privilege to be situated near the historic old town. We are glad to know that you found our location convenient. Being in close proximity to such an area certainly adds charm to our guests' stay.We look forward to welcoming you back soon.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Xochitl

Traveled with family
Liked: Amenities
Comfortable rooms and beds. Staff super friendly and professional. Complimentary beer and water in the refrigerator. Maybe a 3 minute walk to Marienplatz. Close to restaurants.
Stayed 2 nights in Oct 2023
Response from Mersiha on Oct 21, 2023
Dear Xochitl,It is delightful to read your positive comments about your stay at Mercure Hotel Muenchen Altstadt. Hearing that you found the rooms comfortable, and our staff friendly and professional, truly brightens our day.Your mention of the complimentary beer and water, as well as the convenient location near Marienplatz and local restaurants, is greatly appreciated. It seems our efforts to create a welcoming and relaxing atmosphere were successful.Thank you for sharing your experience. We look forward to the opportunity of welcoming you back in the near future.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and minibar included with stay. Friendly staff, great location. Would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Mersiha on Oct 21, 2023
Dear Stephen,Your positive comments about our breakfast and minibar offerings, as well as our friendly staff and great location, are truly appreciated. It's fantastic to hear that you would choose to stay with us again in the future.We are always eager to provide an enjoyable and memorable stay for our guests, and your feedback helps us to continuously strive towards this goal. Best wishes from Munich,Mersiha DURGUTOVIC

8/10 Good

Verl

Traveled with group
Liked: Cleanliness, staff & service
Ver good breakfast.
Stayed 2 nights in Sep 2023
Response from Mersiha on Oct 12, 2023
Dear Verl,We're delighted to hear that you enjoyed our breakfast offering at the Mercure Hotel Muenchen Altstadt. It's our aim to provide a dining experience that is both delicious and satisfying. We're thrilled that your morning started off on a high note.We look forward to the opportunity of welcoming you back for another pleasant day start with us.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very friendly staff and nice breakfast. Some noise from the adjacent street but likely only affects lower level rooms
Response from Mersiha on Oct 9, 2023
Dear Daniel,Your positive comments about our hotel's location, staff, and breakfast are very encouraging. It's wonderful to hear that you had a splendid experience while staying with us.We acknowledge your feedback about the noise from the adjacent street. It's unfortunate that this affected your stay, but we truly appreciate you bringing this to our attention. We always strive to ensure that our guests have a comfortable and enjoyable experience at the Mercure Hotel Muenchen Altstadt.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

MARY, New Ringgold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and in a great location. The breakfast was amazing (the best breakfast and cup of coffee we had in Europe). The mini bar was a nice surprise and refilled daily. Every staff member was courteous, friendly, and helpful.
Response from Mersiha on Oct 9, 2023
Dear Mary,Your wonderful review is greatly appreciated. It's heartening to hear that you found our hotel to be clean and conveniently located. We're also thrilled that you enjoyed our breakfast selection and the daily refilled mini bar. Moreover, it's a pleasure to know that our staff members were able to contribute to your positive experience with their courteousness and friendliness. We do emphasize on providing our guests with the best service possible, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back to our hotel in the future.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

DIANE, Temecula

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely appointed rooms that were clean. Ubers took about 5 minutes to get yiu to old town. It was convenient. Staff was friendly.
Stayed 3 nights in Sep 2023
Response from Mersiha on Oct 9, 2023
Dear DIANE,It is delightful to hear about your positive experience at Hotel Mercure Muenchen Altstadt. We are pleased that you appreciated our well-appointed rooms and experienced the cleanliness we strive to maintain. The convenience of our location is indeed a great advantage, and we're glad to know you found it beneficial. Your kind words about our friendly staff are greatly appreciated, and we will make sure to share your compliments with them.We look forward to welcoming you back to Munich in the future.Best wishes from Munich,Mersiha DURGUTOVIC

6/10 Okay

Michael

Stayed 1 night in Sep 2023
Response from Mersiha on Oct 12, 2023
Dear MichaelThank you for taking the time to provide feedback about your stay at Hotel Mercure Muenchen Altstadt. We are sorry to hear that your stay was not completely satisfactory. We strive to provide a comfortable and enjoyable experience for all of our guests, so we apologize if we did not meet your expectations this time around. We take feedback from our guests very seriously and would love to hear more about your experience here in order to help us improve our services in the future. If you would be willing to share more details with us, please feel free to email us. Thank you for being a part of our Hotel Mercure Muenchen Altstadt family and we hope you will come back and stay with us soon!Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2023
Response from Mersiha on Sep 18, 2023
Dear Timothy,We are delighted to hear that you enjoyed your stay at Hotel Mercure Muenchen Altstadt. We strive to provide the best possible experience for our guests and it is encouraging to know that we met your expectations. Thank you for taking the time to provide us with your feedback.Best wishes from Munich,Mersiha DURGUTOVIC

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great, very helpful. Great location, easy walking to so many places, Loved their morning buffets, clean, quiet rooms but needs some updating of furnishing.
Stayed 5 nights in Sep 2023
Response from Mersiha on Sep 18, 2023
Dear Steven,It's wonderful to hear that you enjoyed the location of Mercure Hotel Muenchen Altstadt and found our staff to be accommodating. We're thrilled that our morning buffets hit the spot and that the cleanliness and tranquility of our rooms added to your comfort.Your feedback on our furnishings is noted. We strive to provide a memorable experience for our guests and your feedback helps us in this endeavor.We hope to welcome you back soon.Best wishes from Munich,Mersiha DURGUTOVIC

8/10 Good

NAZIH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from Mersiha on Sep 18, 2023
Dear NAZIH, Your succinct review of "good" is highly appreciated. It's rewarding to note that your experience at Mercure Hotel Muenchen Altstadt lived up to your expectations. Our team strives to provide the best service possible and we are glad you recognized that. We look forward to welcoming you back on your next visit to Munich.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Dalyce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvellous Munich
Lovely - perfect location and delicious breakfast!
Stayed 3 nights in Sep 2023
Response from Mersiha on Sep 18, 2023
Dear Dalyce,It's truly rewarding to know that you had a lovely experience at our hotel. I'm delighted that you appreciated our prime location and enjoyed the breakfast we offer.Your kind words mean a lot to us and we look forward to welcoming you back at the Mercure Hotel Muenchen Altstadt in the future.Best wishes from Munich,Mersiha DURGUTOVIC

6/10 Okay

syamali

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Property location was good . Facilities were minimum compared to the tariff
Stayed 2 nights in Sep 2023
Response from Mersiha on Oct 31, 2023
Dear syamali,It is rewarding to learn that you found our location to be convenient during your visit. We are situated in a strategic spot to ensure our guests have the best possible access to the city.We understand that you might have expected more facilities considering the tariff. Our goal is to provide a comfortable stay with the essentials well taken care of. We believe that the simplicity of our accommodations contributes to the charm and relaxed atmosphere that many of our guests appreciate.We value your feedback and always aim to offer services that meet the expectations of our esteemed guests. Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Ying

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing generosity. The hotel provides the best breakfast that includes so many delicious items that's mind blowing! And it's even complementary. Freshly squeezed orange juice unlimited during breakfast. One touch, the oranges start moving, and you get your fresh juice. And the raw honey, is simply amazing. What's more surprising, the hotel provides you free minibar that includes beers, soda, and water. You finish them? They refill for you. I can't believe this level of generosity. This hotel is the best! And it's five to ten minutes walk to a lot of attractions. This is the place I am going to stay every time I have a chance to go to Munich in the future. I am proud of myself for finding and booking this hotel this first time to Munich.
Stayed 2 nights in Aug 2023
Response from Mersiha on Sep 4, 2023
Dear Ying,Your words are truly heartening. It brings us immense joy to know that our breakfast spread, including fresh orange juice and raw honey, helped start your day on a high note. We are also delighted that our complimentary minibar service added to your experience, and that our location was convenient for your exploration of Munich.We eagerly look forward to having you back with us on your future visits to Munich. Your trust and satisfaction are our utmost rewards.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Graciela, Rochester

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice area to stay. Breakfast was abundant and with good variety.
Stayed 2 nights in Aug 2023
Response from Mersiha on Sep 4, 2023
Dear Graciela,It is delightful to hear that you enjoyed your stay with us at Hotel Mercure Hotel Muenchen Altstadt. The location of our hotel is indeed one of the many features our guests appreciate. We understand how important a nutritious and varied breakfast is to start the day, thus we are glad that it met your expectations.Your positive feedback motivates us to continue delivering exceptional service and a memorable experience. We hope to have you back with us soon.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Konstantina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, clean and value of money roo,. very professional and friendly staff!
Stayed 1 night in Aug 2023
Response from Mersiha on Aug 18, 2023
Dear Konstantina,It brings us immense satisfaction to hear that our convenient location and clean rooms met your expectations. It's delightful to know that our team was able to make your stay more enjoyable with their professionalism and friendly demeanor. At Hotel Mercure Hotel Muenchen Altstadt, it is our constant endeavor to provide our guests with the best services and facilities. Your positive feedback is a testament to our continuous efforts. Once again, thank you for choosing us and we look forward to hosting you again in the future.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, excellent a/c, wonderful breakfast, free mini bar, 24 hr coffee/ tea, great location.
Stayed 2 nights in Aug 2023
Response from Mersiha on Aug 18, 2023
Dear Peter,Your kind words are truly appreciated. It's delightful to hear that you had an enjoyable stay at the Hotel Mercure Hotel Muenchen Altstadt. Our team is indeed dedicated to making each guest's stay as comfortable and enjoyable as possible. Your compliments about our staff, air conditioning, breakfast, and complimentary offerings, are a testament to the efforts we put into ensuring our guests have a fantastic experience. We also agree with you that our location adds to the overall charm of staying with us.Should you return to Munich, we would be thrilled to have you stay with us again. Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, excellent breakfast, nice touches and details, good location to Marianplatz
Stayed 2 nights in Aug 2023
Response from Mersiha on Aug 18, 2023
Dear Scott,It warms our hearts to read your positive remarks about our hotel. Your comments on the cleanliness of our rooms, our excellent breakfast, and the thoughtful touches and details we offer are greatly appreciated. It's great to know you found our location convenient for visiting Marienplatz.Your feedback helps us maintain the quality and efficiency of our services. It's always our pleasure to provide you an ideal stay experience. We look forward to welcoming you back to the Mercure Hotel München Altstadt in the future.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Michael, San Ramon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is centrally located in the Old Town where most activities are located with 5 minutes walk on foot. The facility is clean but does not have conference facilities which I did not need. The staff is outstanding and friendly and helpful I was pleasantly surprised that they offered free full breakfast and complimentary in room mini bar which included 2 local beer, 1 apple juice, 2 bottled water and 1 coca cola. The mini bar was replenished daily. The coffee station is open all day and included expression drinks and tea in a variety flavors (tea bags). They offered us umbrellas on a rainy day. I would highly recommend this hotel versus those in downtown or near the central station. Depending on your day trips, you can take subway train from the Marienplatz station (5mins on foot) or the central station which is two train stops from the Marienplatz station. Depending on your activities, I would recommend buying the metro (Zone M, M1, etc.) day ticket or the regional day ticket. They are very convenient and low costs. You can buy them at the ticket machine at the station. Remember to validate the ticket once before boarding the first train on the day. Group ticket up to five people is most cost effective.
Stayed 5 nights in Aug 2023
Response from Mersiha on Aug 18, 2023
Dear Michael,Your thoughtful review is much appreciated. It's heartening to know that our central location worked well for your itinerary and you found our staff outstanding and helpful. We're especially delighted to hear your positive remarks about our complimentary breakfast and mini-bar service. It was our pleasure to add a touch of comfort to your stay with us.We hope to welcome you back soon to Hotel Mercure Hotel Muenchen Altstadt. Should your travels bring you back to Munich, we'll be here to provide the same level of exceptional service.Best wishes from Munich,Mersiha DURGUTOVIC

8/10 Good

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were professional and helpful. The room was clean and comfortable. The location was exceptional. We would book there again.
Stayed 3 nights in Aug 2023
Response from Mersiha on Aug 18, 2023
Dear Robert,Your kind words about our diligent staff, clean and comfortable rooms, and exceptional location are deeply appreciated. It's wonderful to learn that your experience at Mercure Hotel Muenchen Altstadt was pleasing enough to consider booking with us again. Our team takes great pride in providing our guests with the best possible service and attention to detail. We will continue our efforts to meet your expectations in the future as well.Looking forward to welcoming you back on your next visit.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Mersiha on Aug 18, 2023
Dear Nicholas,We are so glad to hear that you enjoyed your stay with us at the Mercure Hotel Muenchen Altstadt. We strive to provide our guests with the best possible experience and are pleased that we have succeeded in doing so. We look forward to having you as our guest again soon.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Charles, Dunedin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable, clean, convenient hotel. Very close to the heart of Munich and easy walking to all the major sites. Room was typically small, but bed and pillows were comfortable. There was no view to speak of. The bathroom was good, everything worked well. There where only two towels however. I'm sure I could have called down for more. The breakfast was excellent with attentive staff. The desk staff was friendly, and arranged for a early morning taxi on the day of my departure. I chose this place for it's location and was not disappointed at all.
Stayed 2 nights in Jul 2023
Response from Mersiha on Aug 7, 2023
Dear Charles,Your encouraging review is a wonderful testament to the high standards we strive to uphold at Mercure Hotel Muenchen Altstadt. It's delightful to learn that our prime location contributed significantly to your enjoyable stay and that our breakfast and staff service met your expectations.While we're pleased to hear that you found our rooms clean and comfortable, we've noted your comment about the towels. It's always our goal to ensure our guests have everything they need for a satisfying stay.Next time you come, we hope to add an even more positive experience to your list of memories from Munich. Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Friendly, helpful staff. Very good breakfast selection. So convenient for Marienplatz.
Stayed 3 nights in Jul 2023
Response from Mersiha on Aug 7, 2023
Dear Jane,It warms our hearts to read your positive remarks regarding your stay at the Mercure Hotel Muenchen Altstadt. We are particularly pleased that our cleanliness, friendly staff, and delightful breakfast selection met your expectations. It's also great to hear that our location near Marienplatz added to the convenience of your visit.Your satisfaction is always our ultimate goal and we appreciate you for sharing your experience. We look forward to your next visit, where we hope to continue providing you with our high standard of service. Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast…mini bar of water, coke, beer, and apple juice topped up each day for free. Just off Marienplatz…walking distance for most attractions….
Stayed 5 nights in Jul 2023
Response from Mersiha on Aug 7, 2023
Dear Michael,We are delighted to hear that you enjoyed the complimentary mini bar and our breakfast selection. Our location certainly is a favorite among guests, with easy access to Marienplatz and numerous attractions nearby. It is wonderful to know that we were able to provide you with such a convenient and enjoyable experience.Should you return to Munich in the future, we would be more than happy to welcome you back to the Hotel Mercure München Altstadt.Best wishes from Munich,Mersiha DURGUTOVIC

6/10 Okay

Doug

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The location was very good. The floor in the room was not cleaned at all. I walked into the room and took off my sandals, after about 5 minutes I realized that my feet felt gritty. I checked them and they were filthy. I washed them in the tub and realized that I not only had dirt on them but also shards of glass. My husband checks the the floor and found chards of glass all over the floor. I called the front desk asking for the floor to be cleaned. Housekeeping came with a hand broom - we told her to come back with a vacuum cleaner. She asked if we broke the glass - NO....we just checked in. We went for a walk and after about 10 minutes I was in pain as I had pieces of glass in my foot. We managed to get most of it out but by the time we got back to the room my sandals were soaked with blood. I walked around in pain for 4 to 5 days. The floor never did get washed. I never went in bare feet again. The breakfast was good. The location was amazing.
Stayed 3 nights in Jul 2023
Response from Mersiha on Aug 7, 2023
Dear Doug,Your recent experience at our hotel is deeply concerning and far from the high standards we strive to maintain. We deeply regret the discomfort you experienced during your stay. Our goal is to ensure every guest experiences a clean, comfortable room and we clearly fell short in your case. We have taken note of your feedback about the cleanliness of the floor and the housekeeping service. On a brighter note, we're glad that you found our location very good and enjoyed the breakfast. Please accept our sincere apologies and we hope that we get the opportunity to restore your faith in our hotel.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Kent

Liked: Cleanliness, property conditions & facilities
Staff was friendly and spoke English. Great breakfast which was included with room. Plus had air conditioning which some hotels do not in Germany.
Stayed 3 nights in Jul 2023
Response from Mersiha on Aug 7, 2023
Dear Kent,Your positive comments regarding our amiable staff, quality breakfast, and the convenience of air conditioning are very much appreciated. It is heartening to hear that these aspects of your stay at Hotel Mercure Muenchen Altstadt met your expectations.We always strive to provide memorable experiences and we're glad to learn that we have been successful in your case. We look forward to welcoming you back in the future for another pleasant stay.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 Excellent

Serren

Liked: Cleanliness, staff & service, property conditions & facilities
Great location & very friendly & helpful staff, great breakfast too!
Stayed 2 nights in Jul 2023
Response from Mersiha on Aug 7, 2023
Dear Serren,It warms our hearts to read such a delightful review! Your kind words about our prime location, friendly staff, and delicious breakfast truly make our day. We strive to offer a memorable experience, and it's wonderful to know we've succeeded. Looking forward to your next stay with us at the Mercure Hotel Muenchen Altstadt.Best wishes from Munich,Mersiha DURGUTOVIC

8/10 Good

Edwin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Mercue Alstadt
Very nice hotel, good location. Only minus is the room I had on the 6th floor, needed blackout curtains. Early morning light was a bit of a disruption.
Stayed 4 nights in Jul 2023
Response from Mersiha on Jul 17, 2023
Dear Edwin,Thank you for taking the time to provide us with your feedback on your stay at Hotel Mercure München Altstadt. We are pleased to hear that you found our location convenient and the experience enjoyable. At Hotel Mercure München Altstadt, we strive to provide comfortable accommodations for our guests. We apologize for the inconvenience caused by the lack of blackout curtains in your room. We appreciate your feedback and will use it to improve our service and provide an even better experience for all of our guests in the future. Thank you again for your review and we hope you will come back soon.Best regards from Munich,Mersiha DURGUTOVIC