5 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews of Margaritaville Lake Resort, Lake Conroe/Houston

3.5 out of 5
Margaritaville Lake Resort, Lake Conroe/Houston
600 Margaritaville Parkway, Montgomery, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 432 out of 812 reviews" "
Rating 8 - Good. 174 out of 812 reviews" "
Rating 6 - Okay. 101 out of 812 reviews" "
Rating 4 - Poor. 50 out of 812 reviews" "
Rating 2 - Terrible. 55 out of 812 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Denny

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We stayed in the lake cottages with loft and this was the highlight of the trip. We are a family of four and my 13 year old daughter brought a friend. The loft, while the ceiling is uncomfortably low for adults, was perfect for them. There were 2 beds up there and a tv so they had a blast. The separate master bedroom had a king bed and was great. Our youngest slept on the sofa bed. The small kitchen area was convenient as well. Customer service was extremely lacked overall. We arrived at 10am knowing that check-in wasn’t until 4. We were basically turned away by the lady at the front desk. She didn’t offer to hold our luggage until our room was ready. When I asked if we could go to the pool she initially declined but then reluctantly gave me a wristband. I have never been treated this way when arriving early at any other hotel or resort. She told me to check back at 1:00 to see if our room was ready. When I came back at 1:00 I was told that my room was ready but I would have to pay a $50 early check-in fee. I declined since this was absolutely ridiculous. The bad customer service continued when a light burnt out in the kitchen of the room and the safe was not working. I called twice the first day and a third time the next morning before someone finally came to fix the safe. The lightbulb was never replaced. The waterpark slides and lazy river were both down for repairs. I will give them a pass on this since there had been flooding on Lake Conroe a week prior.
Stayed 2 nights in May 2024
Response from Margaritaville Lake Conroe on May 21, 2024
Thank you for your feedback and for sharing the aspects of your stay that you enjoyed, like the lake cottages with loft. We apologize for the issues you experienced with customer service and the maintenance problems in your room. Your comments are crucial for us to improve our service standards. We appreciate your understanding regarding the waterpark closures due to flooding and are committed to making necessary improvements to ensure a more positive experience for all our guests in the future.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location
Stayed 2 nights in May 2024
Response from Mragaritaville Lake Conroe on May 21, 2024
Thank you for the review!

10/10 Excellent

Kelleen

Liked: Property conditions & facilities
Lovely. Family friendly.
Stayed 1 night in May 2024

10/10 Excellent

Penny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room, has a great view. The amenities are nice. Many of the amenties were closed though.
Stayed 1 night in May 2024
Response from Margaritaville Lake Conroe on May 15, 2024
Thank you for the review and feedback!

6/10 Okay

sandra

Liked: Staff & service, property conditions & facilities
It was very quiet the restaurant in the main building was never open
Stayed 2 nights in May 2024
Response from Margaritaville Lake Conroe on May 15, 2024
Thank you for the review and feedback!

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the dining options. I also liked the Boathouse Club; we had a blast.
Stayed 1 night in May 2024
Response from Margaritaville Lake Conroe on May 15, 2024
Thank you for the review!

8/10 Good

yvette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there was a problem with someone trying to take my shoe twice. I didn't feel safe and was very upset. also, when we got in the room the rug was soaking wet, I had to go downstairs and have them take out the rug.
Stayed 3 nights in May 2024
Response from Margaritaville Lake Conroe on May 15, 2024
I'm very sorry to hear about your experiences regarding safety and the condition of your room. We take your concerns seriously and are committed to addressing them to ensure a secure and comfortable environment for all our guests. Thank you for bringing these issues to our attention, and we hope to provide a better experience on your next visit.

8/10 Good

Hugo De la

Traveled with family
Liked: Cleanliness, staff & service, amenities
Did not like food choice, parking, Handicapmparking to far away from the property
Stayed 2 nights in May 2024
Response from Margaritaville Lake Conroe on May 15, 2024
Thank you for your feedback. We apologize for any inconvenience with the food options and parking arrangements. Your comments are invaluable for improving our services, and we will address these concerns. We hope to have the opportunity to better serve you in the future.

10/10 Excellent

Collin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was great. Unfortunately our room neighbors weren’t. They were extremely loud all night long. Hotel security did the best they could to quiet them down. Unfortunately as soon as security would leave, the rowdy room was back at it. Margarittaville waived the resort fee for the inconvenience. I will be back.
Stayed 1 night in May 2024
Response from Margaritaville Lake Conroe on May 15, 2024
We're sorry to hear about the disturbance during your stay, but we're glad our team could assist and make amends with the waived resort fee. We appreciate your understanding and look forward to providing a more peaceful experience on your next visit. Thank you for planning to return!

8/10 Good

Roger, Rosemount

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not able to use the kids pool area, not open yet. Must have a car as you have to drive for everythGolf course was fun and affordable. ing. (One restaurant and 3 bars.) Had to use valet because self parking kept filling up with a local meeting. We still enjoyed ourselves and will go back.
Stayed 3 nights in May 2024
Response from Margaritaville Lake Conroe on May 15, 2024
Thank you for sharing your experience. We apologize for the inconvenience with the kids' pool area and parking. We're pleased you enjoyed the golf course and your overall stay. We look forward to your next visit and hope it will be even better!

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024

4/10 Poor

Jennifer, Glen Ellyn

Disliked: Cleanliness, property conditions & facilities
Advertised as upscale elite resort. However, only pool quality restaurants aren’t what I consider even close to what I was paying for, never again
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 2, 2024
Dear Jennifer,Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide exceptional dining options that match the quality of our amenities, and it seems we missed the mark during your stay. Your comments are invaluable to us and will be taken into serious consideration as we continually work to improve our services and facilities. We regret that you left feeling disappointed and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Melinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spa
Stayed 1 night in Apr 2024

8/10 Good

LaCarlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and staff were great. My son, who is seventeen, says he would have like more activities, but overall enjoyed himself. The food quality does not allign with the prices. After eating at the on site restaurants one round, we decided to venture off the property to eat. Discovered two restaurants that made up for what the on site restaurants lacked.
Stayed 2 nights in Apr 2024
Response from Margaritaville Lake Conroe on May 15, 2024
Thank you for your feedback. We're glad to hear that you enjoyed our rooms and staff. We appreciate your comments on the activities and dining options; they help us improve. We hope to welcome you back soon and exceed all your expectations.

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Jaydi, West Bend

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This beautiful resort is amazing! Our stay was delightful, with friendly staff and a well-maintained property.
Stayed 1 night in Apr 2024
Response from Margaritaville Lake Conroe on May 15, 2024
We're thrilled to hear you enjoyed your stay with us! Thank you for the kind words about our staff and property. Looking forward to welcoming you back to the resort soon!

10/10 Excellent

Jaritza

Liked: Property conditions & facilities
The restaurants and activities were in the same area easy and convenient
Stayed 1 night in Apr 2024
Response from Margaritaville Lake Conroe on Apr 15, 2024
Thank you for the review!

10/10 Excellent

candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Karla

Stayed 1 night in Apr 2024

8/10 Good

Brenda

Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

8/10 Good

Angelina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The resort was great and the room was clean and nice, however there wasn't much restaurants/bars on the property that were actually open. I have food allergies so it was difficult to find much that I could eat so we actually had to leave the property for most meals. Also, the adults only swim area had loud screaming kids in it every time we went down to the pool/Jacuzzi. My husband and I took our trip WITHOUT our kids for a reason. Apparently there was no staff patrolling the area. Parking was a bit confusing on site as well.
Stayed 2 nights in Apr 2024
Response from Margaritaville Lake Conroe on Apr 10, 2024
Thank you for choosing our resort for your getaway and for taking the time to provide feedback on your stay. We're glad to hear that you found your room to be clean and pleasant. However, we apologize for the challenges you faced regarding dining options on the property, especially with food allergies in mind. We strive to accommodate all our guests' dietary needs and regret that we didn't meet your expectations this time.We also apologize for the disturbance in the adults-only swim area. It's intended to be a quiet space for relaxation, and clearly, we missed ensuring that during your visit. We will address this with our team to better enforce the area's rules to maintain its atmosphere.Regarding the parking, we acknowledge that the current signage may be confusing and are looking into ways to improve this to enhance our guests' convenience.Your feedback is crucial for us to improve our service, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to welcome you back and provide a more satisfying experience. Please feel free to reach out to our guest services at any time if you would like to discuss your stay further.

2/10 Terrible

Alesha

Traveled with partner
They stole my stuff ac and fridge didn’t work
Stayed 2 nights in Mar 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from Margaritaville Lake Conroe on Apr 10, 2024
Thank you for the review!

2/10 Terrible

Daniela

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
With the exception of the valet parking personnel, the customer service inside the hotel is null. Front desk people are harsh. Also, I had the no disturb sign and housekeeping still enter the room. When I call front desk or housekeeping, no one answered the phone.
Stayed 2 nights in Mar 2024
Response from Margaritaville Lake Conroe on Mar 27, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experiences you encountered during your stay, from the service at the front desk to the unexpected housekeeping visit despite the 'Do Not Disturb' sign. It's clear we fell short in delivering the exceptional customer service we strive for. Please rest assured, we take your comments seriously and will address these issues directly with our team to ensure they are not repeated. We're grateful for your praise of our valet parking personnel and would love the opportunity to fully meet your expectations in the future. Should you wish to discuss your stay further or give us another chance to demonstrate our commitment to outstanding guest service, please don't hesitate to contact us directly.

2/10 Terrible

Sophia

Traveled with family and small children
I want a refund !! The electricity cut off the slides weren’t in use all day before that even happened it was cold outside and the heated pools were barely heated
Stayed 1 night in Mar 2024
Response from Margaritaville Lake Conroe on Mar 20, 2024
I'm very sorry to hear about the difficulties you encountered during your stay, including the electricity outage and the issues with the slides and heated pools not meeting expectations. It's clear that these issues significantly impacted your experience and comfort, which is far from the standard we aim to provide.We take your feedback seriously and would like to address this matter promptly to ensure your satisfaction. I understand the importance of ensuring that all advertised amenities are fully operational and meet our guests' expectations, especially when it comes to providing a comfortable and enjoyable environment regardless of the weather.Please reach out to us directly with your booking details so we can review your case and discuss the process for issuing a refund. Our goal is to resolve this issue to your satisfaction and take steps to prevent such occurrences in the future.Again, I apologize for the inconvenience and disappointment you experienced. We appreciate the opportunity to make things right and hope to have the chance to welcome you back under better circumstances.

10/10 Excellent

Marce-dalia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this property was phenomenal! Renting a boat from Einsteins Ship store was the cherry on top! Definitely worth the extra money.
Stayed 3 nights in Mar 2024
Response from Margaritavillle Lake Conroe on Mar 20, 2024
Thank you for the amazing review we can not wait to have you back.

8/10 Good

Cecilia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the sunset cruise Captain Robert was amazing!
Stayed 2 nights in Mar 2024
Response from Margaritaville on Lake Conroe on Mar 20, 2024
We love to hear it. Thank you for the review.

6/10 Okay

crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so clean and shiny. The service was top notch. Loved that there’s so much to do onsight as well.
Stayed 2 nights in Feb 2024
Response from Margaritaville on Lake Conroe on Mar 20, 2024
Thank you for the amazing review.

10/10 Excellent

Jada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice! Food and drinks a plus!
Stayed 1 night in Mar 2024
Response from Margaritaville on Lake Conroe on Mar 20, 2024
Thank you for the review!

6/10 Okay

wonjoong

Stayed 1 night in Mar 2024

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Margaritaville Lake Conroe on Mar 20, 2024
Thank you for the amazing review!

8/10 Good

Jaimie Celeste

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Ashli

Stayed 2 nights in Mar 2024

4/10 Poor

Keyandra

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Before booking I called and asked if the lazy River and pools would be heated and the answer was yes .We got there only for the pools to be super cold and lazy River as well .
Stayed 1 night in Mar 2024
Response from Margaritaville on Lake Conroe on Mar 20, 2024
I'm truly sorry to hear that your experience with the pools and lazy river did not meet your expectations, especially after you were informed they would be heated. It's disappointing to learn that they were uncomfortably cold, which undoubtedly impacted your stay with us. We understand how important these amenities are to our guests, especially for those looking forward to relaxing in comfortable, warm water, regardless of the season.Please accept our sincerest apologies for any miscommunication or inconvenience this may have caused. We take your feedback seriously and will address this issue with our team to ensure our facilities are properly heated and that information provided to our guests is accurate and reliable.We would appreciate the opportunity to make this right for you. If you're open to discussing this further, please reach out to us directly so we can work on a satisfactory resolution. Your comfort and satisfaction are our top priorities, and we hope to have the chance to welcome you back under better circumstances.

10/10 Excellent

Denarian

Liked: Cleanliness, staff & service, property conditions & facilities
Great mini vacay
Stayed 2 nights in Feb 2024

2/10 Terrible

ryan

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Went there for a convention you would think they would be prepared. Worst service ever and I used to like margaritaville.
Stayed 3 nights in Feb 2024
Response from Margaritaville on Lake Conroe on Mar 20, 2024
I'm truly sorry to hear about the disappointing service you experienced during your visit for a convention at Margaritaville. It's concerning to learn that we fell short of the high standards we aim to uphold, especially during such an important event when expectations are understandably higher. We pride ourselves on providing exceptional service, and it's clear we did not meet those standards in your case.Please accept our sincerest apologies for any frustration or inconvenience this may have caused you. We value your feedback as it is crucial for us to identify areas where we need improvement. I assure you that we will review and address the issues you've raised to ensure that our service levels are enhanced and such situations are not repeated.If you're willing to discuss your experience in more detail, we would greatly appreciate the opportunity to listen and learn from your feedback. Additionally, we'd like to find a way to make amends and hopefully restore your faith in Margaritaville. Please reach out to us directly at your convenience.Thank you for bringing this to our attention, and again, we apologize for not delivering the experience you expected and deserved. We hope to have the chance to welcome you back in the future and provide the quality of service you know and love from Margaritaville.

6/10 Okay

Thomas

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Several restaurants were closed for a February visit. Also, multiple problems with the toilet. They tried to fix, but it did not work.
Stayed 1 night in Feb 2024
Response from Margaritaville on Lake Conroe on Mar 20, 2024
I'm sorry to hear about the issues you encountered during your February visit, including the closure of several restaurants and the persistent problems with the toilet in your accommodation. It's disappointing to learn that despite attempts to fix the toilet, the issue was not resolved, and the limited availability of dining options likely impacted your overall experience with us.Please accept our sincere apologies for the inconvenience and discomfort you faced. We aim to provide a seamless and enjoyable experience for all our guests, and it's clear we fell short in your case. Your feedback is invaluable, as it helps us identify areas where immediate improvement is needed.We are committed to addressing these issues and making the necessary adjustments to our maintenance procedures and restaurant operations to ensure they do not recur. If you're open to discussing this further, we would appreciate the opportunity to listen to any additional feedback you may have and discuss how we can make this right for you.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide a much more satisfying and trouble-free experience.

8/10 Good

Lesbia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sinks in the restroom were not properly draining. Staff is very friendly.
Stayed 2 nights in Feb 2024

10/10 Excellent

Eileen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaility of food at property restaurants can improve
Stayed 1 night in Feb 2024

2/10 Terrible

Michelle P Bradbury

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Kristal, Porter

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Assistant Manager on Jan 28, 2024
Thank You for your recent stay at Margaritaville Resort Lake Conroe. We appreciate your positive feedback and look forward to having you and your family as returning guests.

10/10 Excellent

Jorge, Katy

Stayed 1 night in Jan 2024
Response from Front Office Management on Feb 9, 2024
Thank You for your most recent stay at Margaritaville Lake Resort Conroe, Houston. We sincerely appreciate your positive feedback and look forward to your return.

2/10 Terrible

Amaya

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Elevators did not work, EXTREMELY long lines to go up and down elevators.
Stayed 1 night in Dec 2023

10/10 Excellent

Lesa

Stayed 2 nights in Dec 2023
Response from Assistant Manager on Jan 28, 2024
Thank You for your recent stay at Margaritaville Resort Lake Conroe. We appreciate your positive feedback and look forward to having you and your family as returning guests.

2/10 Terrible

hashmatullah

Liked: Property conditions & facilities
Disliked: Staff & service
The staff was not friendly and ask for towel 3 time and every time they said we will send never send it. We actually left a night before our check out time, not recommended to anyone
Stayed 2 nights in Dec 2023
Response from Assistant Manager on Jan 28, 2024
Thank You for your recent stay at Margaritaville Resort Lake Conroe. We appreciate your feedback and look forward to having you and your family as returning guests. Please contact the front desk so we can further discuss your feedback.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Assistant Manager on Jan 28, 2024
Thank You for your recent stay at Margaritaville Resort Lake Conroe. We appreciate your positive feedback and look forward to having you and your family as returning guests.

4/10 Poor

Paulette

Stayed 2 nights in Dec 2023
Response from Assistant Manager on Jan 28, 2024
Thank You for your recent stay at Margaritaville Resort Lake Conroe. We appreciate your feedback and look forward to having you and your family as returning guests. Please contact the front desk so we can further discuss your feedback.

4/10 Poor

Ashley

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service
Stayed in a Lake Cottage, it was neat & clean and parking was convenient. Landshark Bar & Grill had no music, staff said speakers were broken and had been for a while. How can you have any JB experience without music? License to Chill Cafe & Bar was a disaster. We sat at the bar and drank beer after each requested drink was not able to be made, this made our service was okay but bartenders were not trained. They made drinks & charged with bottom shelf even though the guest ordered top shelf brands due to them not having keys/access to the liquor room to restock their bar. Their manager scolded the employees openly in front of bar guests. Dinner patrons had no service and had to go to bar and order themselves. Bartenders rolled eyes at& were blatantly rude to those dinner guests because they “were not their server.” Had this been my vacation and not a work trip I would have cried. I still will not return and do not recommend this place.