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Reviews of Hampton Inn Mobile-I-10/Bellingrath Gardens

2.5 out of 5
Hampton Inn Mobile-I-10/Bellingrath Gardens
5478 Inn Rd, Mobile, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 508 out of 921 reviews" "
Rating 8 - Good. 274 out of 921 reviews" "
Rating 6 - Okay. 71 out of 921 reviews" "
Rating 4 - Poor. 34 out of 921 reviews" "
Rating 2 - Terrible. 34 out of 921 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2024

10/10 Excellent

WILLIAM BENJAMIN

Traveled with partner, Traveled with family
Liked: Amenities
Staff was great despite computer issues that prevented key creation on arrival had it fixed within an hour and hand delivered keys to the room EXTREMELY QUIET which we loved!!! Exhaust fan in bathroom would make this ideal property will definitely stay again
Stayed 2 nights in May 2024

10/10 Excellent

Phillip

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Marlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well managed. The staff were helpful and kind. The breakfast area was clean with nice meal.
Stayed 3 nights in Apr 2024

8/10 Good

Monica J

Stayed 2 nights in Apr 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Nancy, Las Vegas

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Rude employees rushed my checkin. They didn't put me in a room without a connecting door as I requested. General Manager Aquanda was not helpful in meeting my needs for accessible room.
Stayed 3 nights in Apr 2024

10/10 Excellent

CLARANETTA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it and your staff was excellent and friendly Thank you for a pleasant stay. Will be back
Stayed 2 nights in Apr 2024

10/10 Excellent

Rashad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2024

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Power outage meant my husband was not able to use his CPAP machine. Happily it was just for a couple hours. Maybe backup generators are not feasible for a large hotel?
Stayed 2 nights in Mar 2024

6/10 Okay

Andres

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness
Room AC wasn’t working well so was hot at night. We ask for a Fan but they don’t have fans?! Kind of disappointed. Rooms was comfortable but bath was full of hairs from previous people I guess.
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing and very helpful.
Stayed 1 night in Mar 2024
Response from Courtney Williams on Mar 17, 2024
Thank you for taking the time to provide feedback regarding your recent stay!We are happy to hear that you enjoyed your stay and that our staff was helpful.We strive to provide the best service possible and look forward to your next visit with us!

8/10 Good

Kirsten

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to another property that had loud music playing from cars in their lot.
Stayed 1 night in Mar 2024
Response from Courtney Williams on Mar 17, 2024
Thank you for taking the time to provide feedback regarding your recent stay at Hampton Inn. We are sorry to hear that you had some issues with the neighbouring property and will do our best to ensure your next stay is quiet and pleasant.Thank you!

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean excellent place to stay
Stayed 1 night in Feb 2024
Response from Courtney Williams on Mar 17, 2024
Thank you for taking the time to provide us with your feedback!We are pleased to hear that you enjoyed your stay & look forward to your next visit.

4/10 Poor

Susan

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is very outdated, the bed was quite uncomfortable, neither of the two window shades closed completely so we had direct light in our room all night. Loud thumping at 0200 in the room above us. I slept not even an hour. Breakfast was cold-sausage stone cold, omelet was ok, very limited bread selection and they looked dried out. Most touch surfaces need a good cleaning. The luggage rack was completely rusted. TV difficult to see because someone is using the wrong cleaner on the screens. The phones are ancient and unsanitary. I won’t be staying here next year at our annual conference. Normally Hampton Inn is a reliable experience. The desk clerk was exceptionally friendly, professional and helpful when we check in. She’s a keeper!
Stayed 1 night in Feb 2024
Response from Courtney Williams on Mar 17, 2024
Thank you for taking the time to provide us with feedback regarding your recent stay.I sincerely apologize for the issues you had during your stay. We strive to provide the best possible experience for our guests and have made note to fix the problems you mentioned in your review. We are happy to hear you had a positive interaction with our staff despite the issues you faced.Thanks again.

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Courtney Williams on Mar 17, 2024
Thank you for providing feedback regarding your recent stay with us!We look forward to seeing you again.

2/10 Terrible

Nicholas

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Window shade broken and couldn’t come down so huge flood light in parking lot us up all night. Tv just quit, they did fix the breaker. No answer at front desk after trying to call them several times in 30 minutes. Had to walk down again. Key cards really hard to use. Loudest AC I’ve ever had. Not good
Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice, it was conveniently located.
Stayed 1 night in Feb 2024
Response from Courtney on Feb 10, 2024
Thank you for taking the time out of your day to provide us with feedback. We are glad to hear that you enjoyed your stay with us! We look forward to seeing you again.

8/10 Good

Steve

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly.. clean comfy room
Stayed 2 nights in Dec 2023
Response from Courtney on Feb 10, 2024
Thank you for taking the time out of your day to provide us with feedback. We are glad to hear that you enjoyed your stay with us! We look forward to seeing you again.

6/10 Okay

Kelly

Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was great thank you.
Stayed 11 nights in Oct 2023
Response from Hampton Inn on Jan 9, 2024
Thank you for taking the time to provide us with feedback regarding your stay. We are glad to hear that you enjoyed your stay and look forward to seeing you again.Thanks!Courtney

10/10 Excellent

Laurens

Stayed 2 nights in Jan 2024
Response from Courtney on Feb 10, 2024
Thank you for your feedback!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Hampton Inn on Jan 9, 2024
Thank you for taking the time to provide us with feedback regarding your stay. We are glad to hear that you enjoyed your stay and look forward to seeing you again.Thanks!Courtney

4/10 Poor

Samuel

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Don’t clean the room daily
They don't clean the room daily. I stayed for five days with my wife and two children, ages four and two, and on the third day I had to report it to the front desk where they told me that they clean if requested by the client. I do not recommend this hotel for stays of more than two days.
Stayed 5 nights in Dec 2023
Response from Hampton Inn on Jan 9, 2024
Good Morning, I first want to thank you for taking the time to provide us with feedback. I apologize for the issue you had with your room not being cleaned. Our standard cleaning process for in house guests is full service every other day. We do ask that you request housekeeping if you'd like it received daily. I do apologize for the inconvenience and hope that you would consider us again in the future. Thanks, Courtney

10/10 Excellent

Greg

Traveled with partner
Property was clean and easy to get too
Stayed 1 night in Dec 2023
Response from Hampton Inn on Jan 9, 2024
Thank you for taking the time to provide us with feedback regarding your stay. We are glad to hear that you enjoyed your stay and had no trouble finding our property! We look forward to seeing you again.Thanks!Courtney

6/10 Okay

Jack, Sarasota

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathtub was inconvenient. Property looked tired. Staff was nice.
Stayed 1 night in Dec 2023

8/10 Good

Lance

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hampton Inn on Jan 9, 2024
Thank you for taking the time to provide us with feedback regarding your stay. We are glad to hear that you enjoyed your stay and look forward to seeing you again.Thanks!Courtney

4/10 Poor

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food poisoning.
Both my wife and I got sick after eating the breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very spacious. The bed was very comfortable. The bathroom had lots of counter space. What I enjoyed was the lighting. I could really see to put on my makeup! Some hotels have fancy lighting but you can't see to apply makeup. The staff was very friendly and helpful. I would stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the room. I've stayed at several motels in Mobile over the years and this was the nicest room of them all. Clean, well furnished and a nice LG tv. The only thing I didn't like was the coffee snd the coffee station. There was no regular sugar or creamer for the coffee. There was all kinds of artificial sweetners and flavored creamers which I didn't care for. Overall though a great room and motel staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Melany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was neat and clean. The staff was friendly. Our room was clean and the beds were very comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Marvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tillman Corner surprise
Great place to stay, especially if you're headed to Bellingrath. Staff really great.. Never was impressed by last two hotels that we stayed in at Tillman's Corner, but this is the best one!
Stayed 1 night in Dec 2023

10/10 Excellent

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
quiet
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Imran

Stayed 4 nights in Nov 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was very little for someone with gluten allergies to eat. The staff was GREAT.
Stayed 1 night in Nov 2023

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Lawson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location for our needs..couple minor items wrong. lavatory sink was clogged, but desk lady was good to get me a plunger and I fixed(should have been checked by cleaning crew).. bathroom door had bad squeak(I fixed with some oil)
Stayed 3 nights in Nov 2023

10/10 Excellent

Yunxiang

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great experience and enjoy staying
Stayed 1 night in Nov 2023

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The staff was very friendly and helpful. The hot breakfast was good. The daily lunch bag snacks were great and beneficial for my stay. The door to our room was very difficult to close or open and the rear door card reader was not working, but the staff was responsive to work on those issues. Overall a very good stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Look no further!!
Wonderful stay!!! Very clean, beds were comfortable and the staff was extremely pleasant and helpful!
Stayed 1 night in Oct 2023

8/10 Good

Marvin

Stayed 1 night in Nov 2023

4/10 Poor

Marvin

Traveled with family
Liked: Cleanliness
Do not recommend anyone stay there. Although Asst. Gen. Mgr, did a temporary fix to the non-working phone, we experienced two problems. Saturated carpet (did not realize this until next day when we walked around room in our socks) and alarm which went off at 4 AM and continued the loud piercing noise which continued for at least half an hour. When we contacted the front desk on check out, they were aware of the problems. We were told the carpet had been cleaned the day we checked in (and apparently was still very wet). We contacted Ms. Sullivan upon our return home who apologized but said she could not help us further.
Stayed 1 night in Nov 2023

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Karen, Houston

Stayed 1 night in Nov 2023

2/10 Terrible

Donovan

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was fine...the property itself was old and dirty. Used soap place back into box could have been a previous travelers prank but still disgusting. Never coming back...EVER!
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice
Stayed 2 nights in Oct 2023