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Reviews of Hyatt Place Miami Airport-East

3 out of 5
Hyatt Place Miami Airport-East
3549 NW Le Jeune Road, Miami, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 520 out of 1001 reviews" "
Rating 8 - Good. 234 out of 1001 reviews" "
Rating 6 - Okay. 114 out of 1001 reviews" "
Rating 4 - Poor. 49 out of 1001 reviews" "
Rating 2 - Terrible. 84 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Nick

Liked: Cleanliness, staff & service
Is starting to get a bit run down looking. No restaurants in walking distance.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicolas, Winter Garden

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good experience and the price was great
Stayed 1 night in May 2024

6/10 Okay

Elaine

Traveled with group
Liked: Staff & service
This hotel is very tired . Rooms need to be updated. Breakfast was good.
Stayed 1 night in May 2024

10/10 Excellent

Damia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in May 2024

10/10 Excellent

Kashanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Timor Bruno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a little bit simple and blanned at the same time however the room was great the customer service was excellent Deniehsa was great I will stay again on my next trip to Miami
Stayed 2 nights in May 2024

4/10 Poor

HOANG OANH

Traveled with group
Disliked: Cleanliness, staff & service
Quiet and easy for shopping. Room service is terrible. I had 4 nights stay without any room service.
Stayed 4 nights in Apr 2024

10/10 Excellent

Hassan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing perfect
Stayed 1 night in Apr 2024

4/10 Poor

Trent Aaron

Traveled with family
Disliked: Staff & service, amenities
We booked this hotel for several reasons. One of the main reasons we stayed at this hotel ,was it advertises a restaurant . However when we went to eat at 5:00 , we was told there is no restaurant. Then we were told to go next door to the embassy suites . Which we did . The restaurant at the embassy suites was excellent. And so were the staff . Wish we would have known this ahead of time . We would have booked the embassy suites instead. The pictures and descriptions of the restaurant are nothing other than blatant deceit !!!!!!
Stayed 1 night in May 2024

10/10 Excellent

Erin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reservation desk was very welcoming. The room was spacious and very clean.
Stayed 1 night in Apr 2024

2/10 Terrible

Tamira

Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and it was very clean
Stayed 1 night in Apr 2024

10/10 Excellent

Kamaljeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Amandeep

Traveled with family and small children
The washrooms were not working.. limited staff.. breakfast got over before closing time
Stayed 2 nights in Apr 2024

8/10 Good

Oscar

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and accessible (after getting lost with the address). The rooms were spacious and perfect for the price. Would definitely stay here again
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah, Aurora

Stayed 1 night in Apr 2024

2/10 Terrible

Nicole

Stayed 1 night in Mar 2024

6/10 Okay

Thomas

Stayed 1 night in Apr 2024

8/10 Good

Kiki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

Fabian, Saint Petersburg

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Rooms were very clean and modern. Great breakfast as well.
Stayed 1 night in Apr 2024

6/10 Okay

Farah

Stayed 1 night in Apr 2024

6/10 Okay

Robin

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They need to wash the carpets and update painting and get some new furniture in all areas. Very worn and peeling. Also, no shuttle to airport like their next door competitors LaQuinta, Red Roof…. on the plus side, staff were fantastic.
Stayed 1 night in Apr 2024

4/10 Poor

Oscar

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
So they have a quiet time picture posted 10p to 6a and that was cool. I’m getting dressed at 8pm and playing music on a small Bluetooth speaker and get the knock at door from staff that it’s too loud at 8pm. Take the sign down if that’s the case.
Stayed 1 night in Apr 2024

4/10 Poor

Ken

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The room was fine but the staff was poor. Arrived at airport and waited for shuttle. No shuttle arrived. Called hotel, they hung up on me three times without answering. Took a Uber to hotel. Watched staff hang up on person after person for 30 minutes while I was waiting to check in. Not acceptable.
Stayed 1 night in Mar 2024

10/10 Excellent

Eyob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, well furnished. Very friendly and helpful staff. Nice breakfast.
Stayed 1 night in Mar 2024

2/10 Terrible

daesung

Disliked: Cleanliness, staff & service, property conditions & facilities
Q
Stayed 1 night in Mar 2024

10/10 Excellent

Ivonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Nice staff!! Good location
Stayed 1 night in Mar 2024

4/10 Poor

carlos

Traveled with family
Wouldn’t stay there again
Stayed 1 night in Mar 2024

10/10 Excellent

Tifani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Clean friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Lesley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very convenient to the airport and car rental. Room was spacious, clean and beautifully decorated. Great Breakfast was included.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sara

Stayed 1 night in Mar 2024

10/10 Excellent

Shena, Nassau N P

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprisingly quiet; close to Miami International Airport.
Stayed 1 night in Mar 2024

2/10 Terrible

Jocelin

When me and my husband arrived at the hotel the person at the lobby couldn’t find our reservation, I asked to speak to a manager and she said that Expedia never contacted them about my room reservation. I called Expedia customer service to speak with an agent and he couldn’t help me, after a paid for my hotel room through Expedia, I had to find another hotel in the area to stay over night. Expedia is a scam, I need my money refund and I will never use your service ever again
Stayed 1 night in Feb 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

TINGTING

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Mar 2024

6/10 Okay

Abdul

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Airport noise, No shuttle to airport and to cruise port. The front desk person didn’t like the third party booking.
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy room.
Stayed 1 night in Mar 2024

6/10 Okay

Marianito

Traveled with partner
Our stay on 3/9 is average. But our reservation on 3/1 is a totally a disaster. Hyatt place is stating that we don't have reservation. I guess expedia screwed up our itinerary. They did not provide the hotel a confirmation. I am on the phone for a long time. Finally expedia got us another room at Red Roof hotel. After getting a room at Red Roof this manager at Hyatt place Miami try to stop us saying that he can help us after 5 hours of staying at the premises. What a Joke?
Stayed 1 night in Mar 2024

10/10 Excellent

Lashundra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Leeal, Troy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is included but no food or drinks available if your arrival is late evening flight. No shuttle service if going to cruise port.
Stayed 1 night in Mar 2024

6/10 Okay

Elisa

Traveled with group
Liked: Staff & service
Disliked: Amenities
Hotel is very standard. Hotel was clean, but not updated. There wasn't a full functioning bar.
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport but had no shuttle.
Stayed 1 night in Mar 2024

10/10 Excellent

Kameel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good but as a Hyatt member i was not aware i had to pay for carpark.
Stayed 2 nights in Feb 2024

2/10 Terrible

SANDRA A

Traveled with partner
VERY DISAPPOINTED WITH HYATT! No room available when we arrived at 1:00AM. Booked and paid for room through Expedia 2 mths prior to our stay on Feb 24 (night before our cruise) Called Hyatt to notify arriving after 11:00pm & was told they would make a note on my account. When we got there, front doors were locked & nobody was answering bell. We stood for 15 minutes until guests came down the stairs and let us in. fFont desk on 2nd level. a family with 2 kids, after waiting for their reserved room for an hour left very angry (they said they booked thru Hyatt direct 3 mths prior) Front desk girl said she didn’t have a reservation for me and had said the hotel had overbooked by dozens of people and all the hotels around were full. She tried to tell me it was because I booked thru a 3rd party (Expedia) and this happens all the time. I have never had this issue before. Front desk called Expedia for us and we were on hold for about 45 min, where I just got a $294 CAD refund & $50 credit for my troubles. While on hold, Front desk called Hyatt at other end of the city, got us a room there-said all hotels in vicinity were full, & we were lucky. Another elderly lady showed up with a reservation & was told no rooms available. Another $40 in Uber, hotel $454usd, much more than the rate I had originally paid & finally got to bed at 3:00 in the morning only to check out by 11:00. We took the elderly lady with us as they had one more room left.

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy airport access. Clean,spacious rooms. Only downside was no airport shuttle.
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent hotel. The staff are great, room was clean and the bed was comfortable. This is an airport hotel so it goes without saying you will hear planes, but I loved sitting at my window and watching the activity. Highly recommend this hotel.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024