4/10 Poor
Arlisha
Traveled with partner
Jun 9, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Where do I start? I booked for my birthday vacation due to the waterfront views and was super excited. However, the entire stay was one thing after another. First, when I checked into my room the tub was dirty which made me uncomfortable so the tub was never put to use needless to say. I was also never brought fresh towels and no one ever came to change bedding. I called the front desk for towels and never got an answer it just rang consistently. I finally just called reservations to then be placed on hold for an hour while he tried to get ahold of them FOR TOWELS. Second, they make you valet and charge it to your room which is fine however you’re required to request your vehicle 15 minutes prior to coming down. Every single time I requested my vehicle I was standing there for at least 40 minutes to where the valet men constantly were checking for the status of my vehicle because there would be no one else waiting. Room service is $100 a pop to get food that’s partially cooked. I will never stay here again; I’ve stayed at places that cost wayyyyy less for better service, communication, and all around convenience.
Arlisha
Stayed 3 nights in May 2024