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Reviews of La Quinta Inn & Suites by Wyndham Memphis Primacy Parkway

2.5 out of 5
La Quinta Inn & Suites by Wyndham Memphis Primacy Parkway
1236 Primacy Pkwy, Memphis, TN

Reviews

5.6
Rating 10 - Excellent. 197 out of 1001 reviews" "
Rating 8 - Good. 144 out of 1001 reviews" "
Rating 6 - Okay. 150 out of 1001 reviews" "
Rating 4 - Poor. 196 out of 1001 reviews" "
Rating 2 - Terrible. 314 out of 1001 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

EJ

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only positive things I can say….The shower worked, the sink worked and the toilet flushed. As far as clean, safe, tidy, comfortable, updated, those are not applicable. Only 1 elevator, no lock on our door, no chair, lamps broken and 1 held up with scotch tape, A/C had something in the vents, hair all over the bathroom, burn hole in the sheets, no functional ice machines, I could keep going….
Stayed 2 nights in May 2024

2/10 Terrible

Reginald

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay again
Stayed 2 nights in Apr 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Marlon

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
It was very very nasty it had a bad smell also the room condition was very poor no towels and toilet paper and the room door was giving problems with the keys because the door had been kicked in before the door handle and latch was broken and no good hospitality at all
Stayed 3 nights in May 2024

6/10 Okay

Jason

Traveled with partner
209 Ac didn't seem to function properly and the TV didnt work.
Stayed 1 night in May 2024

6/10 Okay

Terana

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is truly in need of an update asap. The AFAM lady at the front desk was nice and did her best to accommodate any issue we experienced. Out door looked like it had been busted in and you can literally see through the cracks. This is a BUDGET hotel.
Stayed 2 nights in May 2024

2/10 Terrible

Dane

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible. Never had breakfast like they said, broken facilities and the manager was rude and didn't care for anyone. Avoid this place.
Stayed 4 nights in Apr 2024

6/10 Okay

Rosalinda

Stayed 4 nights in Apr 2024

2/10 Terrible

Tracey, Lincoln Park

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was very rude. Loud people next to us all nite blaring music left a day early because I was not happy with our stay at all. Doors didn’t lock and key card never worked had to get a new one each time to get into my room. It smelled funny also. Bathtub was dirty. Overall not happy
Stayed 3 nights in Apr 2024

2/10 Terrible

Nashae

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I suggest that you ask to see the room before you pay. When I walked into the lobby the paint was chipping everywhere. The rooms paint is chipping also and there are stains all over the carpet and blinds

2/10 Terrible

Nicole

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to walk to the desk 8 times my kid didn't work they had to change me from wrong wrong to another room on the 4 floor from the 2nd floor Hey I gave my room to somebody else they were very rude at the elevator that had chicken bones and French brides island floor going down the first hallway to the office it was throw up in a corner then the next morning when I woke up it was 2 roaches in the bathroom 8 people is very unprofessional
Stayed 2 nights in Apr 2024

4/10 Poor

Cathy

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property definitely needs updating of common areas, replace carpets and printing. Not a good representation of the brand. Price was good. Would probably not stay there again.
Stayed 1 night in Apr 2024

6/10 Okay

Demoris

Stayed 3 nights in Apr 2024

2/10 Terrible

Brian

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is completely run down, water damage, peeling paint, and a general stench of smoke and weed throughout the building. Walking in the building half the lights don’t work or flicker, true horror story. The walls were so thin we could hear the people in the next room playing video games. Cops showed up as we were leaving to deal with some kind of altercation at the front. Go to the Hyatt Place next door instead.
Stayed 1 night in Apr 2024

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible staff. Very sketchy guests. Noisy all night long. Multiple things and lights in room inoperable
Stayed 1 night in Apr 2024

6/10 Okay

Khara

Disliked: Cleanliness, property conditions & facilities
This is a property that I have stayed in a couple of times over the last several years. It has taken an unfortunate turn for the worst. The room smelled like a cigarette party. I actually took pictures of ashes on the bed frame of the mattress it was a double room. I have pics ofa comforter with a cigarette hole burn through it. The entire hotel smells of weed and cigarettes and mildew. Missing knobs from doors and drawers in rooms
Stayed 2 nights in Apr 2024

2/10 Terrible

marion

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible. Do not stay here. The entrance is shabby and muddy. The elevator is ricketty. The floor in the room, INCLUDING the carpet, was sticky. The towel rack completely fell apart when I touched it. The fire alarm was pulled out of the wall and the red light on (= very unsafe). The first room, we couldn't get in the door. The clerk did not seem surprised, as if anything could happen there. He did not apologize.
Stayed 1 night in Apr 2024

6/10 Okay

Teresa

Stayed 1 night in Apr 2024

2/10 Terrible

Ashley

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the WORST. I have ever stayed in Do not be fooled at the pictures they show of the property. It looks nothing LIKE IT! It was a bullet hole on the wall..addicts all around the facility...throw up in the elavator! My room smelled like pee very strong odor I can hear my neighbors arguing! The staff was very rude told me i needed to hush after i told him the room was unacceptable! Please do not stay here it should be shut down! ITS SOO BAD
Stayed 1 night in Apr 2024

2/10 Terrible

DeShonnon

Traveled with family
Did not check in customer service experience
Stayed 1 night in Apr 2024

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Gerald

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The clerk was on the phone speaking to someone in a different language this is very disrespectful. Then someone was smoking in their room and the alarm went off he did not know what to do!
Stayed 1 night in Mar 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Devan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waiting on refund. Nobody there for Check-In.
Stayed 1 night in Mar 2024

2/10 Terrible

Kishan

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was one of the worst ones we have state at!!
Stayed 2 nights in Mar 2024

2/10 Terrible

Katherine

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stains on furniture as soon as you walk in the hotel.. Hotel looks old and dirty.. Elevator broke... hallway smelled like Marijuana 😡 Room bed and wash cloth has hair all over the place.. Bench at the end of bed has 1000 stains on it.. Door broken.. Cable is not HD. This place is disgusting.. I will NEVER stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Aeric

Liked: Cleanliness
Stayed 14 nights in Feb 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Donata

Traveled with family
Disliked: Cleanliness, room comfort
If of all the door on our room was damaged and we couldn’t get in our room and had to get new keys 3 times. The bathroom door had no knobs on it so if you closed it you couldn’t get out. There was only 1 elevator working so I had to walk further than I needed to with 1 lung. The ice machine didn’t work on our floor had to go to the 3rd floor. The back door was always blocked so people who smoked could get back in. The toilet seat wasn’t put in so it moved every time.
Stayed 3 nights in Feb 2024

2/10 Terrible

Raven

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never ever!
Room was dirty. Never attempted to clean it. Never checked in. I would like a refund. This girl needs to be shut down. The customer service was horrible. Such a lack of empathy that it was a shame.
Stayed 1 night in Feb 2024

10/10 Excellent

Ashiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Madison

Stayed 1 night in Feb 2024

2/10 Terrible

Michelle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Indian gentlemen checking us in is a Moran!! We made our reservation on line but he couldn't figure out how to check us in.,There's 15 guys on a sports team-the coach was complaining about the rooms being durty,dump..they rented 15 rooms at 4,000
Stayed 1 night in Feb 2024

8/10 Good

Clyde

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Greeted us nicely
Stayed 1 night in Jan 2024

10/10 Excellent

Kendrick

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Monica

Liked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Paul E

Traveled with partner, Traveled with pets
Disliked: Amenities, property conditions & facilities
The front door would not close and a smoke alarm beeped constantly because the 9 volt battery needed to be replaced. I told the front desk and nothing happened. Our door on 116 was difficult to open because the door lock was loose. The left side bed light shade was missing causing a bright glare if used. The desk light power outlet wouldn't work. The radio power outlets would not work.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Sumiko

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was room number 512 and my boyfriend didn’t take a picture of the bug or pill
Stayed 2 nights in Jan 2024

6/10 Okay

Nukenya

Stayed 1 night in Jan 2024

6/10 Okay

Toni

Liked: Staff & service
Disliked: Property conditions & facilities
Elevator out of service. Room dont look like pictures. Oder in hallway. Beds sunk in. Ice machine broken.
Stayed 1 night in Jan 2024

6/10 Okay

Denise

Disliked: Property conditions & facilities
Unpleasant Stay
The weekend male desk managers (middle eastern)did not care about the guests’ comfort or safety. A winter storm earlier in the week kept the parking area an ice rink. One upset guest needed bedding cause they only had sheets on the bed. The manager did not provide them any blankets or offer to switch rooms. The lobby was dark and cold as was the breakfast. Not until I checked out was the lobby warm and clean and with a cheerful female desk person.
Stayed 2 nights in Jan 2024

2/10 Terrible

Susan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy and the hallway smelled of drug smoke. Overall property is run down. We did not stay the night the conditions were so poor and unsafe.
Stayed 2 nights in Jan 2024

10/10 Excellent

Joi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. As a single woman, I felt safe and comfortable! Amazing staff!
Stayed 1 night in Jan 2024

2/10 Terrible

Terrance

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Amber

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Elevator and ice machines did not work. Strong weed smell in the hallway. Rooms were cool. Clean bed and bathroom. Slept well. Good hot shower. A lot of movies channels on the tv
Stayed 1 night in Jan 2024

2/10 Terrible

Latasha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023