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Reviews of Holiday Inn Express & Suites Medina, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Medina, an IHG Hotel
5185 Gateway Drive, Medina, OH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 395 out of 493 reviews" "
Rating 8 - Good. 66 out of 493 reviews" "
Rating 6 - Okay. 19 out of 493 reviews" "
Rating 4 - Poor. 8 out of 493 reviews" "
Rating 2 - Terrible. 5 out of 493 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and roomy
Stayed 1 night in Apr 2024

10/10 Excellent

Ila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s among the best hotels we’ve ever stay in. It was very clean and comfortable. Breakfast was good too. Staff was friendly.
Stayed 2 nights in Apr 2024

10/10 Excellent

Naomi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean. nice staff. good location
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay! Our room was clean, comfortable and a good size. The staff was friendly and helpful. The breakfast was great with a lot of options. We both especially liked the cinnamon rolls. The hotel is also close to route 71 so going to Cleveland was easy.
Stayed 2 nights in Apr 2024

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient to the highway, good breakfast.
Stayed 1 night in Apr 2024

10/10 Excellent

Derrick, Cadiz

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we’re in Medina, this is the only hotel I’ll ever stay at.
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night as we stopped while traveling through. Easy to get to off interstate, easy parking, and quiet. Breakfast was good and tasty.
Stayed 1 night in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Teresa

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

MBENG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very nice service
The receptionist was wonderful.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient
Clean and close to several restaurants. Convenient in and out.
Stayed 1 night in Jan 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

DOUGLAS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was prepared for me, friendly, fast, and efficient. Recommended!
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Liked: Amenities, property conditions & facilities
Evywas great. Employee were wonderful in every way. The all were.
Stayed 5 nights in Dec 2023

8/10 Good

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and the property was clean. The only issue was the beds were a little small—definitely not a queen size.
Stayed 1 night in Nov 2023
Response from Review on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express MEDINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Medina!

10/10 Excellent

allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly at check in and helpful
Stayed 1 night in Nov 2023
Response from Review on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express MEDINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Medina!

10/10 Excellent

Darren

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean facilities
Stayed 2 nights in Nov 2023
Response from Review on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express MEDINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Medina!

10/10 Excellent

Derrick, Cadiz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every Thanksgiving for 3 days to visit family, this was our 4th year staying at this exact location and it’s never a terrible experience. The staff is always accommodating and quick at every point during our stay. We will always choose the Holiday Inn Express in Medina when we’re in town.
Stayed 2 nights in Nov 2023
Response from Jeremy on Nov 25, 2023
Dear Derrick,Thank you for taking the time to tell us about your experience at Holiday Inn Express MEDINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 330-722-6006 or jeremy.sigler@americanhg.com.Sincerely,Jeremy Sigler Assistant General Manager330-722-6006jeremy.sigler@americanhg.com

10/10 Excellent

Dana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Review on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express MEDINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Medina!

10/10 Excellent

Chris

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly. In a time where so many hotels are going downhill, this one is still very well maintained and the staff was very helpful. Will be staying here again when passing through. Also a great breakfast!!
Stayed 2 nights in Oct 2023
Response from Review on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express MEDINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Medina!

10/10 Excellent

steven

Stayed 1 night in Oct 2023
Response from Review on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express MEDINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Medina!

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had 3 EV charge spots with free charging. We took the last available spot and charged our Tesla at the J-1772 charger. The two Tesla destination chargers were already taken. The hotel was booked for a wedding and yet was still clean and had accomodations for breakfast for all. Very nice location right off the highway.
Stayed 1 night in Oct 2023
Response from Review on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express MEDINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Medina!

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Review on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express MEDINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Medina!

10/10 Excellent

Franklin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Room was very clean and staff was extremely helpful. Highly recommended to anyone traveling for work or leisure.
Stayed 3 nights in Oct 2023
Response from Review on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express MEDINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Medina!

10/10 Excellent

Tanya, Ocean Springs

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Oct 2023
Response from Review on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express MEDINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Medina!

10/10 Excellent

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Review on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express MEDINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Medina!

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities
Overall I like Holiday Inn Express. Very disappointed with breakfast. Coffee carafe was empty and no one around to ask if they were bringing out more. There was an hour left for breakfast. Hardly any eggs and they were overcooked.
Stayed 1 night in Oct 2023
Response from Review on Nov 30, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express MEDINA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express Medina!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The Inn was exceptionally clean and well appointed. Our room had a bit of a stale air, but went away when he AC ran. Would definitely go back! Nice property and staff!
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Oct 4, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Medina.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 4, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Medina.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Dayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

James

Liked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newer hotel that was clean and spacious. Our check in was easy. Friendly service at check in.
Stayed 1 night in Aug 2023

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Nayyar, Milton

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel building and rooms are very nice and clean. Washrooms/Bathtubs can be upgraded. Breakfast of not bad. Staff was great.
Stayed 2 nights in Aug 2023

10/10 Excellent

Carmella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Sameer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Clean hotel and friendly staff. Good value for money
Stayed 2 nights in Jul 2023

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with a nice breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Veronica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's brand new and has a modern clean look, breakfast was great, safe atmosphere
Stayed 1 night in Mar 2023

10/10 Excellent

Kourtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New building and very clean throughout. Decent breakfast selections & nice sitting area outside.
Stayed 2 nights in Jul 2023

10/10 Excellent

Calenia L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the hotel was clean and quiet. The staff was friendly and helpful. We will stay here again in the future.
Stayed 3 nights in Jul 2023

10/10 Excellent

Calenia L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quite and peaceful. Very friendly staff. We will be back again next year.
Stayed 1 night in Jul 2023

6/10 Okay

praveen

Stayed 1 night in Jul 2023

6/10 Okay

Susan

Business traveler
Liked: Cleanliness, staff & service
Breakfast no coffee
Stayed 1 night in Jul 2023

6/10 Okay

Janet

Traveled with family
Disliked: Cleanliness, staff & service
Cleaning rooms and breakfast was not available every day due to staffing. For $1500 expect more.
Stayed 7 nights in Jun 2023
Response from Holiday Inn Express & Suites Medina on Jul 3, 2023
I think you have the wrong hotel? We are doing the IHG brand standard "light touch" daily housekeeping service and our breakfast has been open every day.

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great! Shower hot and great pressure, room clean and perfect for our needs. Staff at check-in/out and breakfast area friendly.
Stayed 1 night in Jun 2023

10/10 Excellent

Venus

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very pleasant didnt experience any noise and we had the perfect view of trees and nature.
Stayed 3 nights in Jun 2023

10/10 Excellent

Bruce

Stayed 1 night in Jun 2023