Dear Ernest, we want to thank you for choosing our resort to spend your very valuable vacation time. Likewise, we are very happy that your stay went so positively and that you were able to experience the warmth of our service. We hope you can return very soon. We will be waiting for you. Kind regards.

Dear Kirsten, We sincerely appreciate you taking the time to rate our services and for your kind comments about your recent stay at our resort. It makes us very happy to know that you enjoyed our premises and had an overall good experience. Thank you again for choosing us and we look forward to welcoming you back in the future. If you need any assistance or have any special requests for your next stay, please do not hesitate to contact us. Warm greetings,

Dear Koni, We really appreciate you taking the time to write your review and share it with us, your comments are very helpful for all. We want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. Thank you for adding generous remarks of the positive sides of your stay with us. We look forward to hopefully welcoming you back soon.Best regards,

Dear Koni, thank you for taking the time to rate our services and give us your feedback. We are sorry to know that the service provided did not match your expectations. We work very hard in order to comply with our guests requests to the best of our capabilities and will always have their specific needs as a priority. Having said that, we understand that there are areas where we can still improve. Be sure that your feedback will be taken into acount in order to provide a service first and foremost centered around hospitality. Let us know if we can help in any way to make your next stay a better experience.Best regards.

Dear Koni, We are glad that you found our grounds delightful, they are indeed, one of the things that make us proud about Pueblo Bonito. On the other hand, we are hoping for a major renovation coming soon. We recognize that our guests expect a more modern aproach regarding the room interiors and it is in our best interest to move towards that. In any case, we remain at your service for anything that may help you enjoy more your next reservation at our property. Let us know and we will gladly give follow up. Best regards.

Dear Hilda, Thanks a lot for sharing your experience. I am glad to know that your stay was excellent and that you did not have any problems during your visit. It is always gratifying to receive positive feedback. Our goal is to provide quality service and for our guests to feel comfortable and satisfied from the moment of check-in. We hope to see you again on your next visit! Best regards,

Dear Ms Anna, on behalf of Pueblo Bonito Resorts we are grateful for your review about your recent stay at our facilities. We hope you continue to visit Mazatlán and keep choosing us as your accommodation of your choise. Best regards from the staff and management.

Dear Adriana, Thank you for sharing your experiences with the travel community. We will take note of your comments. We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back again for many more special moments in the future! Kind Regards David Tussi General Manager Pueblo Bonito Emerald Estates Luxury Villas

Dear Anthony, We hope you are well. On behalf of Pueblo Bonito Resorts we are grateful with you for choosing our property to have enjoyed your recent stay, and we take this opportunity to apologize for not having completely met your expectations of our facilities. We are a company committed to the quality and standards of customer service and we will be working on an action plan that allows us to have continuous improvement. Thank you again for staying with us and we look forward to welcoming you back soon Kind Regards David Tussi General Manager Pueblo Bonito Emerald Estates Luxury Villas

Cualquier detalle estamos para servirles. Saludos cordiales.

Dear Nicole, thank you very much for your kind words about our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.

Dear Marcela, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope we could have another opportunity to meet your expectations of those services you did not like. Best regards.

Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.

Thank you very much for rating our services and facilities on your stay in our hotel. We hope to meet your expectations once again.

Thank you for taking the time to share your rating. Our guests’ reviews give us important feedback on our services. We are looking forward to having you as our guest again and make every effort to exceed your expectations.

Estimado Jorge, Queremos disculparnos sinceramente por las molestias ocasionadas por el corte de agua ocasionado por una fuga que fue de imprevisto, afortunadamente se soluciono lo mas pronto posible por nuestro equipo de mantenimiento. Lamentamos de nuevo que este incidente haya afectado su experiencia con nosotros y esperamos tener la oportunidad de darle la bienvenida nuevamente en un futuro y cambiar su experiencia a positiva.saludos cordiales del staff y la gerencia.

Estimada Isalin, !Muchas gracias por compartir tu experiencia. Me alegra saber que tu estancia fue excelente y que no tuviste ningún problema durante tu visita. Siempre es gratificante recibir valoraciones positivas. Nuestro objetivo es brindar un servicio de calidad y que nuestros huéspedes se sientan cómodos y satisfechos desde el momento del check-in. Si necesitas algo más en el futuro, no dudes en contactarnos. ¡Esperamos verte nuevamente en tu próxima visita! saludos cordiales del staff y la gerencia.

Estimado Oscar, Agradecemos sinceramente que haya dedicado tiempo a completar nuestra encuesta de salida y por sus amables palabras acerca de su reciente estancia en nuestro resort. Valoramos enormemente su opinión positiva y nos alegra saber que tuvo una experiencia maravillosa con nosotros.Siempre nos esforzamos por brindar un servicio excepcional y crear momentos memorables para nuestros huéspedes, y nos complace saber que lo logramos durante su estadía. Gracias nuevamente por elegir nuestro resort y esperamos tener el placer de darle la bienvenida nuevamente en el futuro. saludos cordiales del staff y la gerencia.

Estimado Miguel, Agradecemos tus comentarios y por elegirnos para disfrutar de sus vacaciones, tomaremos en cuenta tus observaciones para mejorar la calidad de nuestras instalaciones. Esperamos tener el placer de darle la bienvenida nuevamente y mejorar su experiencia en su estancia.saludos cordiales del staff y a Gerencia.

Estimado Javier, en nombre de Pueblo bonito resorts le agradecemos por habernos elegido para disfrutar de sus vacaciones y por su amable calificación de nuestros servicios e instalaciones. Nos complace saber que todo estuvo perfecto y se llevó una bonita experiencia con nosotros. Esperamos tener el placer de dalr la bienvenida nuevamente en un futuro cercano.Saludos cordiales del staff y la Gerencia.

Estimada Dora, Gracias por tomarte el tiempo de calificarnos y por la excelente calificación. Apreciamos tu elección de hospedarte con nosotros y nos complace saber que tu experiencia fue satisfactoria.Esperamos tener el placer de darte la bienvenida nuevamente en el futuro.saludos cordiales del staff y la gerencia.

Hola srta Aída, en representación de Pueblo Bonito Resorts agradecemos su aporte para los lectores de esta importante agencia. Todos nuestros clientes de villas tienen acceso a nuestros restaurantes y centros de consumo (albercas, bares) que se ubican en la propiedad y sus alimentos y bebidas están incluidos en su plan todo incluido, por lo que no existe una limitante a utilizar únicamente el room service cuando se reserva una villa. Trabajaremos en la mejora con los camastros de alberca para ofrecer una mejor experiencia a todos nuestros clientes. Saludos cordiales de parte del staff y la gerencia.

Estimada Srta. Fernanda, en representación de Pueblo Bonito Resorts le agradecemos por haber calificado nuestros servicios en base a su reciente estadía en nuestras instalaciones. Esperamos verlos pronto de regreso, saludos cordiales de parte del staff y la gerencia.

Estimado Huésped, Agradecemos su amable revisión así como su amable calificación, es de suma importancia para todos nosotros aquí en Pueblo Bonito Emerald Estates. ¡Esperamos tener la oportunidad de recibirlo nuevamente! Atentamente, David Tussi Gerente General Pueblo Bonito Emerald Estates Luxury Villas

Dear Mr. Pedro, on behalf of Pueblo Bonito Resorts we are sorry that we have not met your expectations of our services and/or facilities. We will work to improve and optimize our services, best regards from the staff and management.

Estimada Enrique, Muchas gracias por su retroalimentación acerca de su estancia con nosotros. Sus observaciones son la base para mejorar en nuestras areas de oportunidad. Esperamos contar nuevamente con su presencia y poder así asombrarla gratamente. Sinceramente,

Thank you very much for rating our services and facilities on your stay in our hotel. We hope to meet your expectations once again.

Dear guest, thank you very much for rating our services and facilities on your recent stay in our hotel, we hope to meet your expectations once again. Best regards.

Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros. Nos complacen sus cálidas palabras acerca de nuestro resort. Lo esperamos de regreso en un futuro no muy lejano. Sinceramente.