Reception

Reviews of B&B HOTEL DIJON Marsannay

2 out of 5
B&B HOTEL DIJON Marsannay
Parc d'Activités Acti-Sud, Avenue Jean Moulin, à côté du Mcdo, Marsannay-la-Cote, Cote-d'Or

Reviews

7.4

Good

Rating 10 - Excellent. 66 out of 287 reviews" "
Rating 8 - Good. 114 out of 287 reviews" "
Rating 6 - Okay. 66 out of 287 reviews" "
Rating 4 - Poor. 29 out of 287 reviews" "
Rating 2 - Terrible. 12 out of 287 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Joel

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from LA RECEPTION on Feb 19, 2024
Bonjour Nous vous remercions d'avoir pris le temps d'exprimer votre avis.Nous regrettons sincèrement que votre expérience à l’hôtel n’ait pas été à la hauteur de vos attentes malgré tout le soin apporté pour que les séjours de nos clients se déroulent au mieux. l’hôtel est effectivement conçu de telle façon que la climatisation et le chauffage ne peuvent être actionnés en même temps, et basculer de la position « chauffage » à celle de « climatisation » requiert l’intervention d’une entreprise spécialisée. Nous sommes actuellement en hiver, la climatisation est en mode chaud.Toute l’équipe sera ravie de vous accueillir de nouveau dans l’espoir d’améliorer votre jugement.

10/10 Excellent

Anastasia

I would definitely recommend this hotel for a stopover in Dijon. Clean, friendly staff and a great little breakfast to send you on your way!!
Stayed 1 night in Oct 2023
Response from la direction on Oct 20, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Michael

Stayed 1 night in Sep 2023
Response from la direction on Sep 21, 2023
Bonjour Nous sommes ravis que vous ayez apprécié votre séjour La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour

6/10 Okay

Clive

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed here on our way back from Spain and this was equally as poor as the one on the way down. Dirty, linen smelt like it had been washed in a Chinese restaurant.
Stayed 1 night in Sep 2023
Response from la direction on Sep 4, 2023
Bonjour Nous vous remercions d'avoir pris le temps d'exprimer votre avis.Nous regrettons sincèrement que votre expérience à l’hôtel n’ait pas été à la hauteur de vos attentes malgré tout le soin apporté pour que les séjours de nos clients se déroulent au mieux. Toute l’équipe sera ravie de vous accueillir de nouveau dans l’espoir d’améliorer votre jugement.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very helpfull very dark inside
Stayed 1 night in Jul 2023
Response from la direction on Sep 4, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

R HUGHES

Stayed 1 night in Jul 2023
Response from la direction on Jul 25, 2023
Bonjour Nous sommes ravis que vous ayez apprécié votre séjour au B&B HOTEL Dijon Marsannay. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des notations comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour

10/10 Excellent

Tomokazu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from la direction on Jul 25, 2023
Bonjour Nous sommes ravis que vous ayez apprécié votre séjour au B&B HOTEL Dijon Marsannay. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des notations comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour

2/10 Terrible

Michael

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
No air conditioning.
Air condition doesn’t work at all and we stayed on the top floor so it’s hard to fall an asleep at all. No front desk to change room is another issue. Next day the cleaning crew try to hurry us up to check out so he could finish his job for the day. Terrible stay.
Stayed 1 night in Jun 2023
Response from la direction on Jun 28, 2023
Dear guest,Thank you for taking the time to share your comments. While I want you to have a better experience, it's feedback like this that we learn and use to improve. We work hard to deliver an exceptional customer experience, and it's obvious in this case that we haven't succeeded. If you give us a chance to regain your trust, I can assure you that we will do our best to provide you with the great hotel experience that so many of our customers have enjoyed so much. Assistance is next to the machine, the person on call would have come out and found a solution to change your room or make fans availableSincerely,

6/10 Okay

N

Stayed 1 night in Jun 2023
Response from la direction on Jun 19, 2023
Vous avez eu la gentillesse de déposer votre avis et commentaires relatifs à votre séjour au B&B HOTEL Dijon Marsannay.Un grand merci, car vos commentaires nous sont précieux, ils sont sources d’amélioration perpétuelle.Vous n’avez pas rencontré lors de votre séjour le niveau de qualité conforme à vos attentes, veuillez nous en excuser. Nous tâcherons à l'avenir de vous satisfaire au mieux en faisant le nécessaire pour améliorer Cordialement

4/10 Poor

Gijs, Nieuwkoop

Traveled with family
Disliked: Staff & service
The staff told me that I didn't pay. But I prepayd the reservation. I had proven it with the receipt, the booking details and even my PayPal account details. They didn't believe me. After two hours, calling with the manager, waiting, waiting and waiting, finally they found, as they told me, the reservation in their email spam folder. Unbelievable. For us it was already too late for our scheduled activities in the city. French people....
Stayed 1 night in Jul 2022

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overnight stay
Lovely clean hotel. Easy to find. Easy to self check in. Brilliant covid safe stay
Stayed 1 night in Jan 2022

4/10 Poor

Blake

Traveled with family
Disliked: Property conditions & facilities, room comfort
The room was very run down, shower faucet was falling off the broken railing and window didn’t open any more. Bring your hand soap. People yelling and partying until 3am with no on-site staff to control the property.
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness
Not well tuned up
There is no receptionist full time so when we arrived we went to the machine but the system was asking for payment and we had already prepaid it. So there was no one to talk to. We had to leave and come back later for “office hours”. Then our room had a strong smell of cigarette. They changed the room though, which we appreciated!
Stayed 1 night in Oct 2021

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop
Convenient stop over from South of France to Calais no frills but clean and comfortable.
Stayed 1 night in Jul 2021

10/10 Excellent

justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looks basic but just the job
Excellent for an overnight stay. Basic but clean and tidy. Very comfortable beds
Stayed 1 night in Dec 2019
Response from Jennifer on Dec 28, 2019
Hello, Thank you for giving us these few moments to give us your opinion regarding your stay. We are delighted that your stay satisfied you. Your compliments about our hotel strengthen us in our daily drive to offer the best to our customers. See you soon !

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2019
Response from Emilie on Oct 10, 2019
Merci beaucoup A bientôt dans notre Hôtel

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful helpful friendly checkin staff and waitresses.
Stayed 1 night in Sep 2019
Response from la réception on Oct 10, 2019
Bonjour Nous vous remercions pour votre commentaire. Nous sommes ravis que votre séjour se soit bien passé et que vous ayez apprécié notre hôtel et ses services. Au plaisir de vous accueillir de nouveau pour un autre séjour.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great low cost hotel. Ideal stopover.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean. Easy to find. Comfortable beds. Good for kids.
Stayed 1 night in Aug 2019

10/10 Excellent

Jonathan, Manila Philippines

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids loved the room. Very unique, spacious, clean and lovely. I highly recommend this hotel.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel but disturbed 3 times by room service even though the Do Not Disyurb sign was clearly displayed.
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2018

8/10 Good

Lorraine, Peterborough

Cheap and Cheerful
Very basic, but clean. Automated check very easy to use. No tea/coffee facilities in the room. Breakfast was basic but plenty for us.
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Not great
Cheap but I would rather lay a little more for somewhere else. Tiny rooms smelling strongly of smoke despite saying ‘no smoking’. Wouldn’t book again.
Stayed 1 night in Mar 2018
Response from Emilie on May 24, 2018
Hello Our hotel is 100% non-smoking and unfortunately it does not prevent some guests from smoking and breaking the rules.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Hotel
Great hotel with lots of restaurants nearby. The layout of the family room was perfect. Looking forward to our next stay
Stayed 1 night in Dec 2017
Response from emilie on Jan 12, 2018
Hello, We thank you. Emilie

10/10 Excellent

Dae Ryuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sleep with B&B
Very very good place with my family and good price about breakfast^^
Stayed 1 night in Nov 2017
Bonjour, Je vous remercie, Emilie

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Especially breakfast was good with resonable price.. and friendly staff!
Stayed 1 night in Nov 2017
Bonjour, Je vous remercie, Emilie

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
It is ok for one night stay. The room is very small. There is not much space for luggages and to move around.
Stayed 1 night in Jun 2017
Merci beaucoup MEZILLE Emilie

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Good stay
We love the room plan with two beds upstairs in B&B hotels as a couple with 2 kids. They are great for a stopover. We struggled to find this one but that was our fault really and it could to with a little TLC now but for a decent sleep and brekkie, you can't beat this chain.

6/10 Okay

jon

8/10 Good

mark, C, St Neots

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop
Having arrived very late (1:30am) and very tired after a long trip up from Barcelona we found the self service checkin very easy with secure parking. Room was great value for money and having two teenagers share the same room was economic to. Room was at the end of the hotel so was nice and quite. Would use again.

2/10 Terrible

Roz, Bristol, United Kingdom

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful hotel, would NEVER stay here again
For the price, breakfast was adequate, although very cramped as only in reception area Worst place we have ever stayed, would never stay there again Found a cockroach in the bathroom

6/10 Okay

John, Reading, UK

Liked: Cleanliness, room comfort
Out of Town, But Served Its Purpose
Booked quite late, so there was limited (affordable) choice. Made the mistake of not checking location in relation to town centre and arrived to find it was posisioned in the middle of an industrial/commercial area. €20,00 taxi to town. Hotel itself was clean, comfortable and quiet - the normal B&B standard.

8/10 Good

Mandy, Ludlow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean budget hotel
It was just a stopover, only ventured out for tea. Decent, clean budget hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, basic but very good value
Great nights stay two floor room brilliant for an overnight family stay

6/10 Okay

Jaap

Traveled with family
Liked: Cleanliness, staff & service, amenities
Zeer welkom en vriendelijk ontvangst.
Stayed 1 night in May 2024
Response from LA RECEPTION on May 13, 2024
Beste gast,Bedankt dat je de tijd hebt genomen om jouw feedback te geven. We hopen je snel weer te verwelkomen in ons hotel.Met vriendelijke groet,

6/10 Okay

JFM

Traveled with partner
Harde bedden! Geur uit kapotte douche overloop was door de hele kamer te reuken!
Stayed 3 nights in Mar 2024
Response from LA RECEPTION on Mar 25, 2024
Vous avez eu la gentillesse de déposer votre avis et commentaires relatifs à votre séjour au B&B HOTEL Dijon Marsannay. Un grand merci, car vos commentaires nous sont précieux, ils sont sources d’amélioration perpétuelle. Vous n’avez pas rencontré lors de votre séjour le niveau de qualité conforme à vos attentes, veuillez nous en excuser. Nous tâcherons à l'avenir de vous satisfaire au mieux en faisant le nécessaire pour améliorer les différents points que vous avez soulignés dans votre avis. A très bientôt Cordialement,

8/10 Good

bruno

Traveled with group
Liked: Staff & service, amenities
Accès facile, parking fermé. Chambre duplex agréable, mais le matelas du lit double est en fin de vie. La propreté n'était pas au rdv, Le linge de toilette mis a disposition avait été utilisé, de même que les gobelets cartons jetables (sans doute un oubli)...
Stayed 1 night in Dec 2023
Response from LA RECEPTION on Dec 21, 2023
Bonjour Nous sommes ravis que vous ayez apprécié votre séjour La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour

10/10 Excellent

Jorge

Stayed 2 nights in Dec 2023
Response from LA RECEPTION on Dec 15, 2023
Bonjour Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B lors d'un prochain séjour

8/10 Good

Francesco

Stayed 1 night in Dec 2023
Response from LA RECEPTION on Dec 11, 2023
BonjourNous sommes ravis que vous ayez apprécié votre séjourLa satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour

6/10 Okay

Caroline

Traveled with family
Liked: Staff & service, room comfort
Moyen mais correcte
Hygiène plutôt moyenne au niveau de la douche. Tapage nocturne. Mais accueil et petit déjeuner trés bien
Stayed 1 night in Nov 2023
Response from LA RECEPTION on Dec 7, 2023
Bonjour Vous avez eu la gentillesse de déposer votre avis et commentaires relatifs à votre séjour Un grand merci, car vos commentaires nous sont précieux, ils sont sources d’amélioration perpétuelle.Vous n’avez pas rencontré lors de votre séjour le niveau de qualité conforme à vos attentes, veuillez nous en excuser. Nous tâcherons à l'avenir de vous satisfaire au mieux en faisant le nécessaire pour améliorer les différents points que vous avez soulignés dans votre avis.A très bientôtCordialement,

8/10 Good

ARNAUD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LA RECEPTION on Dec 11, 2023
BonjourNous sommes ravis que vous ayez apprécié votre séjourLa satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour

8/10 Good

Hervé

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
................
Stayed 1 night in Nov 2023
Response from LA RECEPTION on Dec 5, 2023
Bonjour Nous sommes ravis que vous ayez apprécié votre séjourLa satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour

8/10 Good

Hervé

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
............
Stayed 1 night in Nov 2023
Response from LA RECEPTION on Dec 5, 2023
Bonjour Nous sommes ravis que vous ayez apprécié votre séjourLa satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour

10/10 Excellent

Prosper-Omar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bonne hotel
Personnel et hotel au top
Stayed 1 night in Nov 2023
Response from LA DIRECTION on Nov 27, 2023
Bonjour Nous sommes ravis que vous ayez apprécié votre séjour La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour

8/10 Good

Cornelis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Schoon en net hotel, vriendelijk en behulpzaam personeel. Eenvoudige kamers, goede bedden. Afgesloten parkeerterrein en volop eetgelegenheden op loopafstand. Ontbijt in het weekend pas vanaf 07:30, voor ons een beetje (te) laat.
Stayed 1 night in Nov 2023
Response from LA DIRECTION on Nov 22, 2023
Beste gast,Bedankt voor je lovende beoordeling over ons hotel! We zijn blij dat je hebt genoten van je verblijf en we hopen je heel snel weer te zien.Met vriendelijke groet,

2/10 Terrible

SEBASTIEN

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from LA RECEPTION on Dec 4, 2023
Bonjour Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes. A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel.

10/10 Excellent

Aurélie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lits confortables, personnel très gentil
Stayed 1 night in Oct 2023
Response from LA DIRECTION on Oct 30, 2023
Bonjour Nous sommes ravis que vous ayez apprécié votre séjour La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from la direction on Oct 12, 2023
BonjourNous sommes ravis que vous ayez apprécié votre séjour La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir lors d'un prochain séjour