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Reviews of Hotel 99 Monumento

3 out of 5
Hotel 99 Monumento
#149 corner Rizal Ave. Ext. & 11th Ave, Grace Park East, Caloocan

Reviews

6.4
Rating 10 - Excellent. 7 out of 34 reviews" "
Rating 8 - Good. 8 out of 34 reviews" "
Rating 6 - Okay. 9 out of 34 reviews" "
Rating 4 - Poor. 4 out of 34 reviews" "
Rating 2 - Terrible. 6 out of 34 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Marife

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

ma. ana

Stayed 2 nights in Sep 2023

2/10 Terrible

Roland

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
the room is not clean and the towels especially
Stayed 1 night in Apr 2022
Response from Reservation Team on May 5, 2022
Thank you for taking time to review our property. We are sorry for the inconvenience, Next time we will strive better.

2/10 Terrible

Mico

Disliked: Cleanliness, staff & service
Stayed 9 nights in Jul 2021
Response from Reservation Team on Nov 9, 2021
Thank you for taking time to review our property. We are sorry for the inconvenience, Next time we will strive better.

4/10 Poor

Verified traveler

Liked: Staff & service
The motel had amenities needed but was m very small and add in booking was deceptive its a local short time motel with no natural light in the room
Stayed 1 night in Apr 2019
Response from H99 ADM on Oct 16, 2019
Thank you for staying with us. We really appreciate your feedback. Next time we will strive better.

4/10 Poor

Benjie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting Room lot of mosquitoes
Room is dirty and drawer is full of cigarette butt (upon booking we requested non smoking room). Request for breakfast (included in my reservation with an extra fee) @6:30 serve @9:00. More than 2 hours of cooking for an egg and sausage. Highly NOT RECOMMENDED. Dont stay here waste of money. Gold Member of hotels.com here. Worst stay!
Stayed 1 night in Sep 2019
Response from Reservation Team on Nov 25, 2020
Thank you for staying with us and taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019
Response from H99 DM on Apr 22, 2019
Thank you for staying with us and taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.

8/10 Good

marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from H99 DM on Apr 22, 2019
Thank you for staying with us. We apologize for any inconvenience caused.

8/10 Good

Kenneth

Liked: Staff & service, property conditions & facilities
I booked for 9 days booked stayed for an extra 7 days because it was convenient. The food left a bit to be desired; but the street food was great. The staff were very good and we enjoyed our stay.
Stayed 5 nights in Mar 2019
Response from H99 DM on Mar 28, 2019
Thank you for staying with us. We apologize for any inconvenience caused.

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standard hotel,the price is cheap!
It was good and the staff are very courteus and friendly
Stayed 6 nights in Jan 2019
Response from H99 DM on Feb 15, 2019
Thank you for your feedback. We will be hoping for your next visit.

8/10 Good

Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from H99 DM on Feb 15, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from H99 DM on Feb 15, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Human Resource manager
Service is horrible. Staff are so inconsiderate. Super slow service. Smells very bad. Shower/toilet are not working. Manager Name Robert is so arrogant. I hate this hotel and I will not recommend it at all
Stayed 1 night in Dec 2018
Response from H99 DM on Dec 12, 2018
Thank you for taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.

6/10 Okay

Gary

Liked: Property conditions & facilities, room comfort
You do not get breakfast as stated with hotels.com
Booked for 2 nights and free breakfast, but breakfast was refused as hotel.com, don’t mention breakfast on hotel booking 1st room was not cleaned, but next room they changed me too, was good
Stayed 2 nights in Dec 2018
Response from Hotel 99 DM on Dec 8, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Randy, Illinois, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Hotel 99 DM on Nov 17, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Derbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked for someone else and they were Happy
I booked the room for my girlfriend and she brought her mother and sister. The staff was friendly and attentive to their needs. Their check in was smooth and breakfast was promptly as the time requested. I would happily book this hotel for my girlfriend again. She recommended this place and she enjoyed it. I can imagine this would be a good room for someone backpacking or traveling through the city with various stopping points as they explore the country or city. Basic room set up, good location, great price, friendly staff and breakfast.
Stayed 2 nights in Sep 2018
Response from Hotel 99 D.M. on Sep 24, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Verified traveler

It was ok.
Ok
Stayed 2 nights in Sep 2018
Response from Hotel 99 D.M. on Sep 18, 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

It was ok.
It was ok.
Stayed 1 night in Sep 2018
Response from Hotel 99 D.M. on Sep 18, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mike, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The staff is friendly and helpful. Great place to stay.
Stayed 1 night in Jul 2018
Response from Hotel 99 D.M. on Jul 6, 2018
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

warano, Zürich, Switzerland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horror stay
If i booked showed Incl. Breakfast for 2 but at voucher not Incl. , hotel room is too bad , no have windows noisy Aircon, not enough light, if i asked to upgrade and pay Difference of price they didnt want ,staff are helpless , unfriendly , every times even 2 minits you go out , you must hand over key card and they will give a small paper receipt, if you lost that small paper receipt , then you cant enter to your room no more , this is a hours hotel for infidelity couples and not suitable for tourist , also their foods too Expensiv but not tasty they didnt allow visitors more than 15 minutes, very bad hotel even my live i stayed. " If say direct you paid you own money and you stay as a room in Jail "
Stayed 3 nights in Jun 2018
Response from DM on Jun 22, 2018
First and foremost, I would like to apologize for your bad experience during your stayed. Your experience should have not happened as the culture and mantra of Hotel 99 is to promote and adhere to proper customer service. We value our guests so much that this incident has no place in our system. Rest assured that I will personally get to the bottom of this, and all those responsible to this unwarranted incident shall be meted with disciplinary actions. We will also look for ways to improve our current system to better serve our guests, and be able to give our valued guests like you with total customer satisfaction. Secondly, I would like to thank you for bringing this matter up to management's attention. We value comments, even complaints like this, as they make us aware of our shortcomings and improvement areas. Again, my sincerest apologies.

10/10 Excellent

Ned

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from DM on Apr 30, 2018
Thank you for staying with us. We will be hoping for your next visit.

4/10 Poor

kym

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Not such a good stay
Didn't have my booking. Would not let me in until I paid again. I paid extra for breakfast but next morning wasn't available. Comfortable and clean , just not friendly as suggested by other reviews
Response from DM on Apr 11, 2018
Thank you for taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.

10/10 Excellent

Mary , Manila

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Worth the money and receptionist are helpful and friendly.
Stayed 1 night in Mar 2018
Response from Hotel 99 D.M. on Apr 2, 2018
Thank you for staying with us. We will be hoping for your next visit.

6/10 Okay

Benny, Houston Texas

Liked: Cleanliness, staff & service
My stay at hotel 99 was very ok Staff were very friendly and respectful and always smiling.... service was great...room was a little small but comfortable. I would say I was happy with my staying there. Thank you to personal at 99.
Stayed 13 nights in Oct 2017
Response from Hotel 99 D.M. on Nov 3, 2017
Thank you for taking time to review our property. We will be hoping for your next visit.

6/10 Okay

Chia

Liked: Cleanliness, staff & service, room comfort
The hotel room is clean and the staff there are quite friendly. The only thing that lacks especially in most 3-star hotels is the electric kettle. And also there are no toilet accessories and you have to take them from the counter.
Response from Reservation Team on Nov 25, 2020
Thank you for taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We paid for 2 adults and 1 child (15 years old) at time of booking upon checked in the hotel wants to charge us for additional adult because of my 15 years old son. Also, they couldn't put a rollaway bed in the room. We end up getting a 2nd room. The breakfast was deliver incorrectly twice. The toilet was clogged on our 2nd day and they couldn't fix it and we have to room move at 2am. We asked the hotel staff to move us again for the 2nd time because the room that they move us was so tiny.
Response from Reservation Team on Nov 25, 2020
Thank you for taking time to review our property. We are sorry for the inconvenience. We will address this to the management accordingly.

6/10 Okay

TAKANO

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from H99_ADM on Dec 26, 2019
Thank you for stay with us. We look forward to seeing you again.

8/10 Good

Verified traveler

Disliked: Room comfort
Stayed 11 nights in Sep 2019
Response from ADM on Sep 30, 2019
Thank you for staying with us. We really appreciate your feedback. We look forward to seeing you again!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
色々と最悪でした。まずは最初の手続きが上手くホテル側に入って無くて30分待たされました。ホテルの設備も古く、毎日、前を通るスタッフを捕まえてルームメイキングをお願いしなくては、してくれない不親切さ。二度と泊まりたくないです。
Stayed 7 nights in Jul 2019
Response from H99 ADM on Jul 25, 2019
ご意見をお寄せいただきありがとうございます。また、この問題についてお知らせください。 私たちのサービスはあなたの期待を満たさなかったことをお詫び申し上げます。 私たちは自分自身のために高い基準を設定し、その基準が私たちのサービスとのやり取りで満たされていないと聞いて本当に申し訳ありません。 あなたの苦情が私たちのチームに転送されることを確実にし、このことが二度と起こらないことを確実にするために私たちができる限りのことをする。 ご不便をおかけして申し訳ありません。 次回はあなたにもっと役立つ機会があることを願っています。

10/10 Excellent

Katayama

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
私は快適だと思う
シャワーホルダーが初日に取れて１０泊修理無し でも、それ以外快適だった、熱いお湯、適度な水圧、値段の割に良い 毎日のベッドメイク、鮮やかだった、タバコOK（トイレ内） もう少し掃除をやれれば完璧
Stayed 9 nights in Feb 2019
Response from H99 DM on Feb 20, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. We apologize for any inconvenience caused.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Хороший отель если планируется только переночевать 1 ночь. Если планируется более долгое проживание советую выбрать другой отель. В номере было грязно, очень маленькая комната. Рядом метро
Stayed 1 night in Jan 2019
Response from H99 DM on Jan 31, 2019
Thank you for staying with us. We apologize for any inconvenience caused. We appreciate your feedback!

8/10 Good

leo, japan hiroshima

Liked: Staff & service
Disliked: Room comfort
モニュメントのバス停を利用しやすい宿
男1人で過ごすのであれば、それほど気にすることはないかと。タバコも吸えたのでOKです。値段の安さ相応です。 フィリピン人でないのであれば ①トイレのティッシュは最低限。 ②元ラブホ（天井には鏡が笑） ③髭剃りは自分で用意 ④バケットのつまみが少ない ⑤お湯が出た（笑） 外で安いのが食べられるので
Stayed 1 night in Apr 2018
Response from DM on May 7, 2018
Thank you for taking time to review our property. We will be hoping for your next visit.

8/10 Good

Jan Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Mar 6, 2017
Thank you for taking time to review our property. See us again!