We don't differentiate our rooms in our listing. Our rooms do not state what view there is.

Hello, we did not receive any request for extra sheets. The linen are inside the closet, looks like you did not check. As for the pool, the renovation notice has been up on the website since May 8, 2019. We’re sad you did not read the information completely.

As discussed, there were miscommunication due to not being able to reach the guest which is why you had difficulty getting information since the property has 11 towers. This is why we have been sending many messages and instructions over text and email and you also did not answer your phone. You informed us you thought there was 24-hour room service and we explained that the list of facilities is on the property page before you make a booking. You said you’ll just check out because you do not want to order food delivery and want the services of a hotel. You never mentioned anything about the room, which we could have moved you if you wanted. Thanks.

Hi ma’am, as discussed, you were looking for a hotel with 24-hour room service which we clearly do not provide. The property states it’s a Condo Residences and all the amenities and facilities are listed in Expedia but you did not read them before you booked. it is very difficult for us to get low ratings when our guests just book without scrutinizing what they are booking and expect something other than what is offered. Thanks for the review. We hope other guests read this and actually get to know the listing before they book. Thanks.

Thank you for the nice review and for feeling positive with our security measures. Indeed, the same is for all our residents and guests especially since Azure is an enormous property. We wish everyone to enjoy themselves while ensuring everyone is safe. Thanks again!

Hello sir. The check in times are all listed on the property details and early check in is always subject to availability. Can't always fault the property if we cannot give everything for free. When we informed you of the policy, you gladly said you would wait since check in time is really 2 pm. Not sure why suddenly we get this review from you.

Thanks for the feedback

Thanks for the feedback.

Hi sir. The amenities are listed under Facilities. As mentioned to you several times, some amenities are exclusive to residents and long-term tenants. Thanks for the review and happy holidays!

Thanks for the review sir even if we know we talked and your concern is actually shown under Facilities and Policies and you admitted that you did not read any of them before booking. We understand that guests put bad reviews when embarrassed. Thanks again.

Hi John, it looks like your complaint is on your succeeding booking and not ours.

25 sqm is 25 sqm sir. There is universal measurement. Thanks.

Thanks for your detailed feedback sir. You booked a 1-bedroom condo apartment and was upgraded to a 2-bedroom unit since you will be staying longer. We already changed the battery on the remote controller of the 2nd room, it's just the battery that died, the A/C is functioning okay. Before you were checked in, the equipment in the room were checked and the fridge was working fine then. We will look into that. In terms of the rundown furniture, we are quite surprised as your room has just been updated with a new couch, bed and other furniture. We do not know how you would think the room was cheap and rundown... this is a serviced apartment, and not a 5-star hotel. Therefore, please also think about it from that perspective. As for entering residential towers wet and with sand, there are reminders all around the property and by the beach, stating that this is prohibited. This is for the safety of all our guests because tracking water in the hallways may cause accidents. There are huge locker rooms and shower rooms right by the beach/pool area where you can freshen up and change to dry clothing as you may have seen. The lobby staff are just doing their job and enforcing the regulations to ensure everyone's safety. There are no exceptions to the rule sir, even unit owners have to follow them . We sometimes also have a difficult time when guests do not follow the rules and later on complain. Thank you.

Hi Mel. To clarify, we are not a hotel. As you can see on our property name, it clearly says “Residences”. We are a serviced apartment with some hotel amenities. Please make sure you check the description of what’s included in the room before you book so that you don’t set incorrect expectations for yourself and others. We understand some guests like hotels over apartments while most guests book us for the unique wave pool, man-made beach and the Paris Hilton club. Thanks for your feedback and we hope future guests will be able to read this and gain awareness of what we offer.

We're so sorry for the experience during check in. We have made improvements in our security personnel so that they can usher you to a more comfortable sitting area while waiting for the keys. Rest assured this has been a better experience for our new guests. We hope you consider us again to see the huge difference. Thank you for the feedback!

We're so sorry for the experience during check in. We have made improvements in our check in process so that guests need not wait long. We hope you still visit us soon to see all the great improvements we are making because your feedback is very important. Thank you for the feedback!

Hi Sir. We are deeply sorry that you had to queue up awhile to check in. As discussed during your stay, the holiday season is the peak for Azure thus the long line. Thank you for being patient and we hope you enjoyed your stay otherwise.