Interior

Reviews of Manchester Inn and Suites

2.5 out of 5
Manchester Inn and Suites
20 Taylor Street, Manchester, CT

Reviews

6.6
Rating 10 - Excellent. 228 out of 1000 reviews" "
Rating 8 - Good. 261 out of 1000 reviews" "
Rating 6 - Okay. 191 out of 1000 reviews" "
Rating 4 - Poor. 166 out of 1000 reviews" "
Rating 2 - Terrible. 154 out of 1000 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kathryn

Disliked: Cleanliness, staff & service, property conditions & facilities
I had an allergic reaction to the mold that is present in that hotel. I couldn’t stay there so I immediately left the building after speaking to Dionne, the front desk manager. He signed the receipt for me stating I did not stay due to mold and allergic response which set off my asthma. I took photos of the property’s
Stayed 2 nights in May 2024

4/10 Poor

Ashani

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service and not clean
Stayed 1 night in May 2024
Response from Hotel Manager on May 17, 2024
Dear Ashani,Thank you for the stay at our hotel. We are very sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!SincerelyHotel Manager

4/10 Poor

Ashani

Traveled with family and small children
The room smell bad they tried to charge my card after Expedia charged me in the morning right before it is 11 they come rushing me out
Stayed 1 night in May 2024
Response from Hotel Manager on May 17, 2024
Dear Ashani,Thank you for the stay at our hotel. We are sorry to learn we were not able to meet up with your standard, we do perform regular housekeeping at our property, but we are sorry this happened. We have informed housekeeping to investigate the issue and ensure it does not repeat again.We hope you give us a chance to earn your trust back in our hospitality.SincerelyHotel Manager

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Even though the property is under construction it was a pleasant stay and enjoyable
Stayed 2 nights in May 2024
Response from Hotel Manager on May 15, 2024
Dear Jennifer, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

6/10 Okay

LUIS

Traveled with family
Disliked: Amenities, property conditions & facilities
Under renovation, so be prepare. Location is good dor UCONN (one of the nearest hotel ls with lowest rate per night). Continental breakfast below average
Stayed 2 nights in May 2024
Response from Hotel Manager on May 15, 2024
Dear LUIS,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

4/10 Poor

Salome M.

They are under construction, which was not disclosed. There was sheetrock dust, unvacuumed carpets, loose bathroom tiles, dingy towels. I understand they are in transition, but not a pleasant stay. The staff was courteous.
Stayed 1 night in May 2024
Response from Hotel Manager on May 13, 2024
Dear Salome M,We're truly sorry to hear about the inconveniences you encountered during your stay due to the ongoing construction. Your comfort and satisfaction are important to us, and we apologize for any disruption caused by the work being done on the property. We understand your concerns regarding the cleanliness and condition of the room, and we apologize for falling short of our usual standards in this regard. We'll address these issues with our team to ensure improvements are made. We appreciate your understanding and patience during this transition period, and we're glad to hear that our staff was courteous. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely, Hotel Manager

4/10 Poor

William

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It would have been helpful to know the property was under construction before we booked the reservation, but there was not warning before or after booking. We booked two rooms, the carpets and and out of room was dirty, cigarette butts on hallway carpet, burn marks in bedding in room. The complementary breakfast was non-existent, there was a jar half-ful with fruit loops, a few slices of bread, both juices in dispenser were labeled out of order and coffee machine also had no coffee at 7:30am. Workers who were obviously sheet rocking or spackling brought their own food into the breakfast area. I did see a whole tractor trailer fulll of new mattresses Coming in, which may be good when the property is finally finished with construction, but in the meantime I would avoid and not recommend.
Stayed 1 night in May 2024
Response from Hotel Manager on May 7, 2024
Dear William,Thank you for the stay at our hotel. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. SincerelyHotel Manager

2/10 Terrible

Blessy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on May 7, 2024
Dear Blessy,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

6/10 Okay

Wanda, Brooksville

The property is under construction! 😜Yuck!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 28, 2024
Dear Wanda,Thank you for taking the time to share your feedback. We appreciate your honesty and are sorry to hear about your experience. We take customer satisfaction seriously and would like to make things right. We hope for an opportunity to properly host you in the future.SincerelyHotel Manager

8/10 Good

Viktor

Disliked: Staff & service, property conditions & facilities
was under renovation but the issue was that I was given the wrong room key so someone else tried to enter my room at 12am.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 26, 2024
Dear Viktor,Thank you for the stay at our hotel. We're truly sorry for the inconvenience you experienced during your stay. Your comfort and security are our utmost priorities, and it's regrettable that we fell short in providing you with the correct room key. We've addressed this issue with our team to prevent such occurrences in the future. We appreciate your feedback and hope to have the opportunity to make it up to you on your next visit. Please feel free to reach out to us directly if there's anything else we can assist you with.SincerelyHotel Manager

6/10 Okay

Donald

Traveled with group
Liked: Cleanliness, staff & service
The room was fine but significant road noise on one side of the building.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Dear Donald, Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We promise next time you will find a great experience. Please visit us again.SincerelyHotel Manager

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Veronica,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

6/10 Okay

Sam

Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 15, 2024
Dear Sam, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely,Hotel Manager

8/10 Good

Tom

Liked: Cleanliness, staff & service
The room was quiet. It was basic and in need of an overhaul. But clean, quiet and acceptable. My only complaint is the breakfast which really isn't a big deal if you don't eat healthy. There was white bread to toast. Some kind of fruity pebbles looking cereal and waffles. And really weak coffee. Nothing for a health conscious traveler. With that said my stay was enjoyable. I can bring my own food.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Tom,Thank you for the stay at our hotel. I'm so pleased that your overall experience was excellent. Our mission is to provide the best service and ensure that our guests rate us the most comfortable hotel in our area. We will surely take them for improvement particularly the breakfast and many types variety & quality of breakfast. We are improving all the services and you shall definitely find the difference during your next visit.SincerelyHotel Manager

2/10 Terrible

frieda m, Apollo Beach

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture old and chipped. Stained linens and carpets. Odd incense smell throuout facility. No housekeeping . "Breakfast" was boxed powered donettes, froot loops or waffle (waffles were good)
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Apr 9, 2024
Dear Frieda m,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 9, 2024
Dear Lissette,Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager

4/10 Poor

Timothy

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled of smoke. The hotel is very dated and gross. The front desk people were nice. Too bad they work in such ugly conditions.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. Rest assured, we take your comments seriously and are actively working to address the issues you've raised. We're glad to hear that our front desk staff provided friendly service, and we'll strive to improve the overall experience for our guests.Sincerely, Hotel Manager

10/10 Excellent

Wendy

Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 27, 2024
Dear Guest,Thank you for the stellar review! We're thrilled to hear you had a fantastic experience during your stay. Looking forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Good

Corey

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I chose this hotel primarily for the EV chargers out front. There are 2 chargers and they worked great! The hotel itself is a bit on the older side but was good and clean otherwise. I would def stay again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Corey,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and we are pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely Hotel Manager

8/10 Good

Janaina Cássia, Shrewsbury

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Guest, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

2/10 Terrible

Sivaramakrishna Prasad, Mississauga

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend for families
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 19, 2024
Dear Sivaramakrishna Prasad,We appreciate your feedback and are sorry to hear that you would not recommend our hotel for families. We value all comments and take them seriously in our continuous efforts to improve. If there are specific areas where we fell short in catering to families, we would love to hear more details so we can address them accordingly. Our goal is to provide a welcoming environment for all our guests, and your input will help us ensure that we meet this standard. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to exceed your expectations in the future.SincerelyHotel Manager

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know they are doing renovations so i believe they are doing great things. I stay here on various occausions and there is only one girl on the front desk that could be more friendly. Otherwise excellent experience.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 17, 2024
Dear Donna, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

6/10 Okay

George

Traveled with family
Place needs a facelift. New rules and potential hidden charges disconcerting. Half hotel under construction and breakfast hours for a weekend sad. 7-9. Girl behind desk apologetic and friendly and seems new owners a little harsh and unbending
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 17, 2024
Dear George,Thank you for the stay at our hotel. We appreciate your valuable feedback and are glad to hear that you found our staff to be friendly and accommodating. Your comments regarding the need for a facelift, new rules, potential hidden charges, and the ongoing construction are duly noted, and we will certainly take them into consideration for future improvements. We apologize for any inconvenience caused and assure you that we are committed to enhancing the overall guest experience. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future.SincerelyHotel Manager

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Amy,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!SincerelyHotel Manager

8/10 Good

Erick

Liked: Cleanliness, staff & service
I usually end up staying here while I’m in this area because it’s a good balance of price and quality. The room is always clean. Sometimes it can be a bit noisy at night.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 6, 2024
Dear Erick, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

4/10 Poor

Rebecca, Vernon

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Response from Hotel Manager on Feb 23, 2024
Dear Rebecca,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

4/10 Poor

Ashley

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed for three nights while attending a funeral. This hotel is extremely outdated. Furniture was old, dilapidated and worn. Bedsheets and blankets were extremely thin and of poor quality. Bathroom sink was scratched and chipped. The toiletries provided in the bathroom (tubes of shampoo and conditioner) appeared to have already been used. Carpets were dirty, stained, and sticky. Housecleaning wasn’t done because it is only done every three days. This meant no bedding changes and no fresh towels. The fish tanks and fountain in the front lobby smelled disgusting, like mold and trash. The elevator was old and rickety. Based on all of this, we didn’t even want to try the “free breakfast” (other reviews say it is just cereal.) To be fair, the property is currently being renovated; apparently, it will be turned into a Best Western. Front desk staff were also polite. As of recently, it was a poor experience overall and I do not recommend it.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 20, 2024
Dear Ashley, Thank you for the stay at our hotel. I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely,Hotel Manager

6/10 Okay

Lissette

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Lissette, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

6/10 Okay

Allan

Liked: Staff & service
Our trip was ok. The hotel is undergoing a renovation so it was noisy early in the morning.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 15, 2024
Dear Allan,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager

4/10 Poor

Louise

Disliked: Cleanliness, staff & service, property conditions & facilities
Maid never came in to clean or give towels after I asked the maid to please service the room. Garbage is left outside rooms with food containers open. I let the front desk know but nothing was done. All I can think of are bugs going into this garbage. Don’t believe they had enough staff to do these jobs. I won’t be going to this place again. Hotel was being renovated, but that doesn’t excuse the garbage outside the room. I’m talking paper bags full
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Louise, Thanks for being a guest at our hotel. Our apologies for all the inconveniences you had with the stay as mentioned in the review. Our hospitality ensures a nice experience for our guests, but here something has really not worked. It is unfortunate that we could not provide you with a good staying experience which you really deserved. Kindly understand and give us another chance to prove ourselves. Please visit us again.Sincerely,Hotel Manager

2/10 Terrible

Alan

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
They are renovating and it was right above our head. One of the worst experiences I have had at any hotel. But let me say the staff on the property were polite and professional. Clearly management is the problem here.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Feb 11, 2024
Dear Alan,,Thank you for the stay at our hotel. We are happy that you had a generally good experience with us. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.SincerelyHotel Manager

8/10 Good

ABDUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1-They did NOT provide water bottles in the Room 2- At breakfast which the call'CONTINENTAL BREAKFAST" they do NOT provide water.I went to the front desk and asked for water bottle and his response was "We do NOT have drinking water" There are juices there. I told him My wife and I cannot drink those juices instead of water as we DIABETIC.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 6, 2024
Dear ABDUL,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Content
Great for the price no bending my only complaint although there’s a store across the street.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 1, 2024
Dear Crystal,Thank you for the stay at our hotel. I’m so pleased you had a completely positive experience with us and enjoyed our services. We are glad to note that you found our clean, comfortable hotel with a great price. We certainly try our best to offer the best and certainly the most comfortable stay possible. We hope to see you again soon. SincerelyHotel Manager

4/10 Poor

Dustin

Traveled with group
There wasn’t much to like. The “included”breakfast was quite poor. And they let people with their animals in there. Fur flying around. Crappy coffee machine that’s mostly water. We rented 2 rooms. One stank so bad and was dirty we had to get a new room. Second one was better. Didn’t smell of smoke or stale. And all rooms are supposed to be smoke free. Tv didn’t work. Doors didn’t latch tight. Anyone could break in without trying. I can understand outdated. But this was just. Not a good place to stay. They only give you new towels after 3 days. And only if you request. Which there are 0 signs informing you of that. Not a single vending machine worked in the place. Just not a clean or friendly. Only thing was that it was cheap. Luckily being turned into a best western and fully renovated
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Dustin,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 27, 2024
Dear Scott,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

2/10 Terrible

Russell

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked on line,the motel is under construction,it was never mention,I ask check in worker when I got there,she said she was told not to say anything.Noise was unbelievable,woke up in the morning,no hot water,and breakfast area was close,, check in worker didn't have a clue what was going on.Please look else where,not even fit for your pet!!!!!
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Russell,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager

4/10 Poor

Dawn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were replacing the roof and it was noisy and dirty
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 23, 2024
Dear Dawn,Thank you for the stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Please visit us again.SincerelyHotel Manager

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
The front desk was unattended when we arrived and we had to wait 10 min to Check in. The room was dirty and everything was worn and broken. The bathroom was gross. The hotel was empty but somehow people were above and next to us and loud.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Guest,Thanks for being a guest at our hotel for your stay. We regret that your stay did not turn out as per your expectation. We are sorry that we were unable to provide you with the stay you expected and the quality of amenities & facilities you deserved during your recent stay. We apologize for the issues you encountered and ensure this is corrected. We hope you will consider staying with us again.Sincerely,Hotel Manager

8/10 Good

Cary

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 21, 2024
Dear Cary,Thanks for sharing your great feedback and giving a 10 out of 10 ratings. Your rating is very encouraging and motivates our staff. We are always trying to provide great services to the new guest. I hope to you will recommend our hotel with your family and friends. Thanks for your feedback.SincerelyHotel Manager

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was surprised that the room still has a tube television
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 19, 2024
Dear Patrick,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.SincerelyHotel Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 19, 2024
Dear Robert,Thanks for stay at our hotel and great feedback by giving us a 4-star rating. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 5 Star Review on your next stay.Sincerely Hotel Manager

2/10 Terrible

Carlos

Disliked: Property conditions & facilities, room comfort
The place was disgusting form bed to wall I check
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 18, 2024
Dear Carlos,Thank you for the stay at our hotel. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. SincerelyHotel Manager

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 19, 2024
Dear Robert, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

8/10 Good

Lisa

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
It was just fine
It was just fine..we encountered only nice people...the accomodations were also just fine..no complaints, but I've been in nicer, cleaner places.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Lisa,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. It's very helpful.Sincerely Hotel Manager

4/10 Poor

Robert

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Robert,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear John,Thank you for the stay at our hotel. I’m glad you had such a nice experience with us, and I sincerely thank you for giving 8 out of 10 rating. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you.Sincerely,Hotel Manager

2/10 Terrible

Sharadee

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Toilet and sink was clogged and a breakfast that they had wasn’t really breakfast in my opinion.i left before check out time
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Sharadee, Thank you for the stay at our hotel. I regret that we couldn’t completely satisfy because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely,Hotel Manager

6/10 Okay

Andrew

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Upon arrival the near empty lot and run down looking building gave an unsafe feeling of a drug hotel. Staff at the desk was unprofessional and sometimes were in pajamas or looked like they just rolled out of bed, they were not rude or unfriendly just didn’t care to be there. The interior of the hotel was not bad just old and wore out, in the words of the desk clerk “it’s not the Hilton”. Room had a clean bed and linens. Bathroom was clean. Floors were not something I would’ve walked barefoot on as they felt dingy and in some spots a little sticky. Empty beer bottle caps under the bed and behind the fridge as well as a mini liquor bottle and dust as if it had never been moved to be cleaned. Wall paper was peeled back in many many places, wood furniture seemed as if a pet had chewed on a corner and some was swelled and coming apart from age and maybe from being wet. There are long term renters staying here with dogs and people that smoked in their rooms across from our’s regardless of the no smoking signs, thankfully this never seeped into our room. Outside the entrance were numerous occasions of people smoking marijuana! I am sick of that! One night upon returning a local police officer was there but the front desk said everything was okay. Another morning I noticed several in marked police cars pulling in and staging. I pulled up to one and they said they were watching to find a “wanted fugitive from South Carolina, & it was good for a shooting or stabbing every couple of m….
Stayed 8 nights in Dec 2023
Response from Hotel Manager on Jan 10, 2024
Dear Andrew,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

8/10 Good

Lucianna

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 27, 2023
Dear Lucianna,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

4/10 Poor

Derek

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Parking lot full of litter. It was gross to try to walk a dog.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Derek,Thank you for the stay at our hotel. We are happy that you had a generally good experience with us. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Please visit us again.SincerelyHotel Manager