Pool
Check availability

Reviews of DoubleTree by Hilton Managua

4 out of 5
DoubleTree by Hilton Managua
Villa Fontana, Del Club Terraza, Managua, Managua

Reviews

9.2

Wonderful

Rating 10 - Excellent. 377 out of 489 reviews" "
Rating 8 - Good. 65 out of 489 reviews" "
Rating 6 - Okay. 17 out of 489 reviews" "
Rating 4 - Poor. 7 out of 489 reviews" "
Rating 2 - Terrible. 23 out of 489 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t have words to describe how much I love this place thank you very much for all the attention all of you are amazing
Stayed 2 nights in May 2024

10/10 Excellent

Julio, HIALEAH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nice and very accommodating.
Stayed 13 nights in Apr 2024

10/10 Excellent

Antono, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Staff great, location excellent dining options perfect
Stayed 7 nights in Apr 2024
Response from Front Desk on May 16, 2024
Hi Antono,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree Managua Team

10/10 Excellent

Rola Le

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy to stay there.
Stayed 5 nights in May 2024
Response from Front Desk on May 15, 2024
Hi Rola, Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree Managua Team

10/10 Excellent

Rola Le

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 2 nights in May 2024
Response from Front Desk on May 15, 2024
Hi Rola, Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree Managua Team

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast every morning. Staff was really nice
Stayed 9 nights in Apr 2024
Response from Front Desk on May 15, 2024
Hi Grace,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree Managua Team

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at par with international standards. I recommend the Japanese restaurant on site. Great experience overall. Dr IP
Stayed 1 night in Mar 2024
Response from Front Desk on May 4, 2024
Hi Cristina,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree Managua Team

8/10 Good

Laini

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on May 4, 2024
Gracias por tu valiosa puntuacion.

10/10 Excellent

AXEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 25, 2024
Hi Axel, Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree Managua Team

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On par with the nicest hotels I've ever stayed in.
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 22, 2024
Hi Luis, Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very soon.Sincerely, DoubleTree by Hilton Managua Team

10/10 Excellent

Luis Fernando Lopez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front Desk on Apr 18, 2024
Hi Luis,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree Managua Team

10/10 Excellent

Gloria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer services
Stayed 2 nights in Apr 2024
Response from Moises on Apr 14, 2024
Thank you Gloria for your feedback, we hope to see you soon.

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Nice area
Stayed 1 night in Apr 2024
Response from Moises on Apr 14, 2024
Thank you James for your feedback, we hope to see you soon.

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest hotel
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 6, 2024
Hi Justin,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree by Hilton Managua

10/10 Excellent

Oswaldo, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 6, 2024
Hi Oswaldo,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree by Hilton Managua

8/10 Good

Gabriela, Landover

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024
Response from Front Desk on Apr 6, 2024
Hi Gabriela,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree by Hilton Managua

10/10 Excellent

José

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Hi Jose, Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsEddy VargasFront Office Manager

10/10 Excellent

José

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Moises on Mar 30, 2024
Gracias por su valiosa puntuacion José, esperamos verte de nuevo muy pronto.

10/10 Excellent

José

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Moises on Mar 30, 2024
Gracias por su valiosa puntuacion José, esperamos verte de nuevo muy pronto.

10/10 Excellent

Silvio

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Mar 2024
Response from Moises on Mar 30, 2024
Thank you Silvio for your feedback, we hope to see you soon.

10/10 Excellent

Gregory, Jacksonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional pool and amenities!
Stayed 2 nights in Mar 2024
Response from Moises on Mar 30, 2024
Thank you Gregory for your feedback, we hope to see you soon

10/10 Excellent

Cesar, MIAMI

Stayed 5 nights in Mar 2024
Response from Moises on Apr 14, 2024
Gracias Cesar por tu importante opinión, esperamos verte pronto.

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 7 nights in Mar 2024
Response from Front Desk on Mar 24, 2024
Hi Cristina,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree Managua Team

10/10 Excellent

Elvin, Haines City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and amenities.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 10, 2024
Hi Elvin, Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.

10/10 Excellent

Raquel

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 4, 2024
Hi Raquel,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsEddy VargasFront Office Manager

4/10 Poor

Roger

Liked: Cleanliness
Very disappointed in Hilton No security at hotel Hotel was tolerating group of young persons from Belize who where partying in hallway until midnight. I call front desk and to complain about noises was told we dont have security to stop them. Avoid this hote if you can..
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 17, 2024
Hi Roger, Thank you for taking the time to share with us the experience of your recent stay with us, We apologize for any uncomfortable situation with the noise, we will work to improve it for your next stay. as well as the excellent service and hospitality of our entire team, we hope to see you again very son.

10/10 Excellent

Joby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sushi and the restaurant staff were amazing. We keep going back for more.
Stayed 1 night in Feb 2024
Response from Moises on Feb 28, 2024
Thank you for your feedback. Well be waiting for you :)

10/10 Excellent

Chaunci

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience! Wonderful food and service was top notch. Highly recommend.
Stayed 2 nights in Feb 2024
Response from Moises on Feb 28, 2024
Thanks for your feedback Chaunci, we hope to see you soon :)

10/10 Excellent

HUMBERTO

Stayed 1 night in Feb 2024
Response from Moises on Feb 28, 2024
Thanks for your feedback Humberto, we hope to see you soon :)

10/10 Excellent

Paola

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Moises on Feb 28, 2024
Thanks for your feedback Paoal, we hope to see you soon.

10/10 Excellent

Nicole

Traveled with group
Liked: Staff & service, property conditions & facilities
This hotel was amazing. Great staff. Great service. Food was amazing. Great location and added casino on property was a bonus.
Stayed 5 nights in Feb 2024
Response from Moises on Feb 28, 2024
Thank you Nicole, its a pleasure to read your positive comment :) we hope to see you soon again.

2/10 Terrible

Henry

Liked: Property conditions & facilities
Disliked: Staff & service
First all i will not recommend this hotel in Managua Especially if you coming from the kind Hilton the I had stayed in United States, this is one of the worst Hilton I stayed, service was bad, I was not treating as diamond member the I’m, I had service washed some polo TShirts, and casual clothes to washed on my last day to check out I realized on of my polo shirts the were 3 spots stained of white it seems they dropped some Clorox on my shirt, I reported to the front desk, they reached out to me later on the day saying they investigated I had brought my shirt like the to them it’s not true, mostly of the clothes I travel they are brought new clothes, they did not want to take responsibility that it was their fault to mess up my shirt, now they washed their hands, saying basically I had shirt with staying, typical Nicaraguan people lying about everything to make themselves looks good, they think they all on their right, I will not recommend this hotel in Managua next time I will make my reservation on the Hyatt nearby galería, and I will report this incident to the Hilton in United States that’s where I lived, at!!!
Stayed 7 nights in Jan 2024
Response from frontdesk on Feb 14, 2024
We really sorry for your bad experience with us.

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was amazing except for the front desk check-in. I asked in Spanish if she spoke English and her whole demeanor then changed to not being nice.
Response from Frontdesk on Feb 14, 2024
Sorry to hear about that, we hope your enjoyed your staywith us.

2/10 Terrible

Michael

Stayed 1 night in Feb 2024
Response from Front Desk on Feb 10, 2024
Hi Michael, Thank you for your feedback, we regret not having met your expectations, we hope to welcome you again very soon and you enjoy our service and hospitality.Regards,

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 10, 2024
Hi Virginia,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree by Hilton Managua Team

10/10 Excellent

Margarita

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 10, 2024
Hi Margarita,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree by Hilton Managua Team

10/10 Excellent

Luis-Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Front Desk on Feb 10, 2024
Hi Luis, Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree by Hilton Managua Team

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front Desk on Feb 10, 2024
Hi Russell,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree by Hilton Managua Team

10/10 Excellent

Kenneth, Frostburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 10, 2024
Hi Kenneth,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree by Hilton Managua Team

2/10 Terrible

Raj

Stayed 6 nights in Jan 2024
Response from Front Desk on Feb 2, 2024
Hi Raj,Thank you for your feedback, we regret not having met your expectations, we hope to welcome you again very soon and you enjoy our service and hospitality.Sincerely,DoubleTree Managua Team

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
peaceful place.
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 28, 2024
Hi Christian,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree Managua Team

4/10 Poor

Rene

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 28, 2024
Hi Rene,Thank you for your feedback, we regret not having met your expectations, we hope to welcome you again very soon and you enjoy our service and hospitality.Sincerely

10/10 Excellent

Doris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at the Doubletree was excellent! From the moment you drive in the parking area you feel safe, with a security 24/7. As soon as you walk in, it smells clean, looks clean and staff are super helpful and friendly. The rooms are spacious, modern, and clean. I ordered room serviced and even though they messed up my order they were able to fix it right away with no rudeness. Staff here are always willing to help out. I love how you have to scan your card to go in and cameras everywhere feeling secured. The pool is so nice, has an amazing view and food is very good, worth it. Will be staying again here soon. Great place to travel alone or with family
Response from Front Desk on Jan 28, 2024
Hi Doris,Receive a cordial and warm greeting from the entire DoubleTree Managua team, we are delighted to know that your stay with us was pleasant and that at all times you felt at home and well cared for, we will be sharing your comments with the team members who will surely be very grateful and happy to know of your appreciated recognition. We hope to receive you again soon and repeat incredible experiences. Do not hesitate to contact us for what you need.Sincerely.DoubleTree Managua Team

10/10 Excellent

Nelson J, Jersey City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service.
Stayed 5 nights in Jan 2024
Response from Front Desk on Jan 28, 2024
Hi Nelson,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree Managua Team

10/10 Excellent

Ernesto

Liked: Amenities
Hotel was more than I expected. Really beautiful view, Really good service provided, good from the restaurant was great.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 16, 2024
Thank you Ernesto, we make all possible to give you the best experience, we hope to see you soon.

10/10 Excellent

Renato

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and staff
Stayed 4 nights in Dec 2023
Response from Front Desk on Jan 8, 2024
Hi Renato,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree Managua Team

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 7, 2024
Gracias Elizabeth por tu valiosa puntuación, esperamos tenerte pronto con nosotros.

10/10 Excellent

Exenia

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was so good , recommend
Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 7, 2024
Thank you Exenia to rate us, we hope to see you soon and take care of you as you deserve.

10/10 Excellent

Juan

Liked: Amenities
Response from Front Desk on Feb 10, 2024
Hi Juan,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree by Hilton Managua Team

8/10 Good

Luis

Stayed 4 nights in Dec 2023
Response from f on Jan 3, 2024
Hi Luis,Thank you for taking the time to share with us the experience of your recent stay with us, it is a pleasure for us to know that you enjoyed our facilities, as well as the excellent service and hospitality of our entire team, we hope to see you again very son.RegardsDoubleTree Managua Team