2 outdoor pools

Reviews of Best Western Las Mercedes Airport

3 out of 5
Best Western Las Mercedes Airport
Km 11.5 Carretera Norte, Managua

Reviews

8.4

Very Good

Rating 10 - Excellent. 529 out of 1000 reviews" "
Rating 8 - Good. 247 out of 1000 reviews" "
Rating 6 - Okay. 102 out of 1000 reviews" "
Rating 4 - Poor. 60 out of 1000 reviews" "
Rating 2 - Terrible. 62 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Liliana, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in front on the airport, it was convenient for arrival and departures of Nicaragua. The breakfast was excellent, empoyees very friendly and polite. I highly recommend this hotel. You can take a taxi everywhere in front of the hotel..
Stayed 2 nights in May 2024
Response from Revenue on May 19, 2024
Good day!Thank you very much for your stay and your comments, we work to provide you with the best possible attention and facilities, we hope to see you soon.

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience. Entire staff 5 stars. Beginning from doorman , front desk maintenance waitress into the restaurant to all of them Thank you. Everything sparkling clean. Definitely will come back.
Stayed 1 night in May 2024
Response from Revenue on May 19, 2024
Good morningThank you very much for your comment and your stay with us, it has been a pleasure serving you, we hope to see you soon.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Revenue on May 19, 2024
Thanks for your stay

10/10 Excellent

Calum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and the hotel is straight across the road when you arrive at the airport. Perfect for a place to rest from travels or as a last stop before you head home.
Stayed 1 night in May 2024
Response from Revenue on May 20, 2024
Good afternoonThank you very much for your stay and for your comments, we hope to see you soon, greetings

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and great location. Would stay again!
Stayed 1 night in May 2024
Response from Revenue on May 17, 2024
Hello!Very good morning, thank you very much for your comment, we hope to have you with us soon, greetings!

10/10 Excellent

joel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and conform hotel
Stayed 1 night in May 2024
Response from Revenue on May 16, 2024
Thanks for your stay and your comments

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 2 nights in May 2024
Response from Revenue on May 16, 2024
Thanks for your stay

4/10 Poor

Jeffrey

Liked: Cleanliness, property conditions & facilities
Check in clerk was slow and not friendly
Stayed 1 night in May 2024
Response from Revenue on May 13, 2024
Good afternoonWe regret the incident that occurred, we work every day to provide you with a better experience. Greetings

10/10 Excellent

Fabiola

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was right next to the airport. Amazing service
Stayed 1 night in Apr 2024
Response from Revenue on May 11, 2024
Good morningThanks for your stay

4/10 Poor

Rodolfo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very convenient, across the street from the airport and shuttle service at any time.
Stayed 1 night in May 2024
Response from Revenue on May 9, 2024
Good afternoonIt is a pleasure to serve you, thank you for your visit and your comment.

10/10 Excellent

Allan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked this hotel because it was close to the airport and had airport transportation but we’re happy to see how great the breakfast buffet was and great service. The pool was also great as was the restaurant.
Stayed 2 nights in May 2024
Response from Revenue on May 11, 2024
Good morningWe are grateful for your visit and your comments, we hope to have you again with us, greetings

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to spend time in transit near the airport.
Stayed 1 night in May 2024
Response from Revenue on May 8, 2024
Good afternoonThank you very much for your visit and your comment, we are here to serve you.greetings

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptional and the location is in front of the airport, which is very convenient for very late or early flights.
Stayed 6 nights in Apr 2024
Response from Revenue on May 8, 2024
Good afternoonThank you very much for your comments, we hope to see you soon!

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Las Mercedes 3 times on our last trip to Nicaragua. Anytime we are transiting through Managua to catch a flight we stay there. We were flying La Costena out to the Corn Islands then back to catch another flight to Bluefields. Las Mercedes even let us store our dive gear with them at no charge while we were in Bluefields.
Stayed 1 night in Apr 2024
Response from Revenue on May 8, 2024
Hello!Thank you very much for your comments, it is always a pleasure to serve you and make your experience a pleasant moment. Greetings

6/10 Okay

Susan

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is excellent if arrive late or leaving early to or from MGA airport.
Stayed 1 night in May 2024
Response from Revenue on May 8, 2024
Hello!Thank you for your preference, it is always a pleasure to serve you.greetings

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is not update I reserved 3 rooms and they told me they don’t have the rooms anymore and the only thing they can do is give us a room with 3 little beds the rooms they give us the AC did not work the room was dirty the room that was given to my mom had so many ants it was disgusting I would not stay here!!
Stayed 1 night in May 2024
Response from Revenue on May 8, 2024
Good afternoonthank you for your visit.We regret the incident that occurred, we work daily to keep our environment under control, given that we are a country hotel.Your reservation was created the same day you checked in, which was already quite late in the night, so your assignment was based on availability.Greetings

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Revenue on May 8, 2024
Thanks for your stay

8/10 Good

Yasuhiro

Stayed 1 night in May 2024
Response from Revenue on May 18, 2024
Thanks for your stay.

10/10 Excellent

Alfred

Liked: Cleanliness, amenities
The buffet And the pool
Stayed 1 night in May 2024
Response from Front desk on May 3, 2024
Thank you so much Alfred for your stay with us, it is a pleasure to assist you

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities
I come here every year and it’s always a pleasure.
Stayed 1 night in Apr 2024
Response from Front desk team on May 1, 2024
Thank you so much for your stay and your comments Ginger it is a pleasure to assist you and provide our best services

8/10 Good

Dolores

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Front desk on May 2, 2024
Gracias por tu estadía

8/10 Good

Dolores

Traveled with family
Liked: Cleanliness, staff & service
Rooms needs update, no phone in room. Have to walked to the front desk for everything I needed it. Stayed there 12 días. Ladies at front desk very friendly, some of the gentleman weren’t but no all of them. Breakfast buffet pretty good. Chef ( the lady cooking) amazing sorry I forgot her name. The same as the girls serving. The servers were pretty cook, especially Jose. By the 3rd day they new how we drink our coffee and some Special requests in our food. Guards at the Parking lot and at front doors very nice. Cleaning ladies super sweet and Do a good job too. Overall place is really nice they need to work in outdating their rooms definitely
Stayed 2 nights in Apr 2024
Response from Front desk team on May 1, 2024
Thank you for your stay and for your comments Dolores, it is a pleasure for us to assist you and provide the best of our services. It is important for us to make our guests feel at home and we hope to have you again with us. We also appreciate your opinion and we will consider it. in order to improve

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
I've been here on a few occasions and I always enjoy myself here. Nothing but good to say. Thank so much for your hospitality
Stayed 1 night in Apr 2024
Response from Revenue on Apr 29, 2024
Good afternoonThank you very much for your comments. We work day by day to provide you with a pleasant experience. We hope to see you soon. Greetings

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In reading the reviews, was a little nervous (worried about mosquitoes in room etc). The room was spotless, hot shower, quiet, breakfast was one of the best ever seen at a hotel (high quality homemade food, omelette station). Extremely pleased!
Stayed 1 night in Apr 2024
Response from Front desk team on Apr 29, 2024
Thank you for your stay and for your comments Jennifer, we have been taking into account your requests regarding mosquitoes and we have worked to improve it and provide a safe environment for our guests. We hope to have you again and enjoy all our services.

4/10 Poor

Carol

Disliked: Amenities, property conditions & facilities
I stay at this hotel yearly as it is steps to Managua airport. However the room phones don't work to arrange and receive a wake up call. (Instead staff member knocks on your door.) No face clothes or handtowels or kleenex or hair conditioner in bathroom. The bathroom had a shower in the bathtub with no grab bars or rubber tub mat. Very unsafe. Hot water arrived as I finished my shower. The packed breakfast was a bruised banana and an inedible white bread sandwich. I contacted the hotel through Expedia to check-in at 1pm instead of 2 p.m. The hotel responded postively but when I arrived the request was not on my reservation file. However after some fussing I was allowed to check in early.
Stayed 1 night in Apr 2024
Response from Revenue on May 9, 2024
Good afternoonWe thank you for your stay with us, we regret the incidents that occurred. I told him that we were working on a telephone network project and because of them there is a talker in the rooms with a QR code so that he could communicate with the reception directly. Likewise, all your comments will be escalated in order to improve day by day for the full satisfaction of our clients. Greetings!

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good only the rooms need to update or renovation.
Stayed 1 night in Mar 2024
Response from Front desk team on Apr 29, 2024
Thank you very much for your stay and for your comments Carlos, they really help us a lot in order to improve our attention to our guests, we will be working on it.

10/10 Excellent

ERLICH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how courteous everyone was. The bell man helped us set up the wake up call, the breakfast that’s included and the shuttle pick up
Stayed 1 night in Apr 2024
Response from Front desk team on Apr 29, 2024
We are very happy that you felt very well Erlich, it is a pleasure for us to assist you and provide the greatest comfort. We appreciate your stay with us and your opinion is very valuable.

4/10 Poor

Manuel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pague más de 100 dólares por una habitación fea las cortinas no cerraban bien, la cama con una sola sábana el baño muy antiguo no toallitas para secarse las manos, cafetera pero no ponen café, la verdad caro para lo que ofrecen no descartando que es un hotel muy Anti
Stayed 1 night in Apr 2024
Response from Front desk team on Apr 29, 2024
Agradecemos tu opinión Manuel y lamentamos los incidentes ocurridos durante tu estadía estaremos tomando nota al respecto y transmitirla con el área correspondiente a fin de mejorar la atención a nuestros huéspedes que son muy importantes para nosotros.

6/10 Okay

Denis

Liked: Staff & service
I arrived at 1:00 am and the property was a little bit dark and my wife fell to the grown because she tripped in a small step. she didn't see.it because of the dark. This area should be more illuminated in my opinion.
Stayed 1 night in Apr 2024
Response from Front desk on Apr 27, 2024
Thank for your opinion, we apologize for the incident that occurred during your stay, we will take note of it to improve and avoid further incidents.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean close to airport
Stayed 1 night in Apr 2024
Response from Front desk on Apr 26, 2024
Thank you so much for your stay and your comments it is a pleasure to assist you Anthony

2/10 Terrible

Carlos, LAS VEGAS

I didnt check in and still was chathed the room. I need my money back
Stayed 1 night in Apr 2024
Response from front desk on Apr 25, 2024
Thank you for your comments Carlos, we have verified our system and it seems that yes, you checked in, can you give us more information about it?

8/10 Good

Larry

Stayed 1 night in Apr 2024
Response from Revenue on May 13, 2024
Gracias por su estadia

10/10 Excellent

Ginger

Liked: Property conditions & facilities
It was after midnight, I had been flying since 5am. I was starting to haul my luggage across the street, (Yes there’s a shuttle but I’m stubborn. It’s across the street.) I must have looked as wiped as I felt. A strapping young man who works at Las Mercedes, and was not actually at work yet insisted on getting my bags and getting me safely across. Then he tried to refuse a tip. 😆 (That didn’t work.)
Stayed 1 night in Apr 2024
Response from front desk on Apr 25, 2024
Thank you very much for your stay with us Ginger and our guests are very important to us, providing the best attention and service It's essential. Thank you for your opinion.

2/10 Terrible

fausto

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from front desk on Apr 25, 2024
Gracias por tu estadía

6/10 Okay

Dolores

Traveled with family
Liked: Cleanliness, staff & service
Must of the staff super friendly, morning breakfast pretty good, the lady( I forgot her name 😞) cooking at the buffet in the morning she is amazing the same at the girls serving breakfast, Jose one of the servers he is really good. They all pretty good but Jose will Always serve you with a smile. The people working outside, the guards, the one that open the doors for you, the girls that clean the rooms, the ones that clean the patios all super friendly and greet you with a smile, the girls at the front desk (receptionist ) were really nice, I notice that must of the managers are the one that don’t greet you or look at you. Rooms need update, one night we did not have water, no phone in the room and have to walk to the front desk everytime I need something. Overall because of the staff very nice.we stayed there 12 days.
Stayed 3 nights in Apr 2024
Response from Front desk on Apr 23, 2024
Thank you very much for your stay and for your comments Dolores, it is truly a pleasure for us to be able to serve you, on behalf of the entire Best Western team we are happy that you felt well, that is our goal to provide a pleasant and comfortable stay, we hope to have you again with us and enjoy.

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service
Great service on the desk and the shuttle to the airport. The dinner was also HUGE servings and very good service.
Stayed 1 night in Apr 2024
Response from Front desk on Apr 23, 2024
Thanks for your stay Ajay, we are more than glad to assist you, we really appreciate your comments they are very important to us.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this property many times always love coming back to it will be back again. Service is excellent food is incredible and the people are awesome
Stayed 1 night in Apr 2024
Response from Front desk on Apr 23, 2024
Thank you so much for staying with us Anthony! It is always a pleasure to assist you and provide our best services, we hope that you visit us again!

10/10 Excellent

John Elias

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good stop over
Stayed 1 night in Jan 2024
Response from front desk on Apr 19, 2024
Thank you so much for your stay and your comments John

2/10 Terrible

Whitney

Stayed 1 night in Apr 2024
Response from Revenue on May 9, 2024
Thanks for your stay

10/10 Excellent

Marianela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone very attentive and helpful
Stayed 1 night in Apr 2024
Response from front desk on Apr 19, 2024
Thank you so much Marianela it is always a pleasure to assist you and provide our best attention and services

2/10 Terrible

Karen Jean, Durham

The hotel is directly across the street from the airport. There’s a midnight cancellation policy. If your flight is canceled (or delayed) and you’re unable to check in, you will not be reimbursed.
Stayed 1 night in Apr 2024
Response from front desk on Apr 19, 2024
We are sorry for the inconvenience that occurred, these are our instructions for check-in and if you are late or do not come you must let us know, thank you for your opinion Karen

10/10 Excellent

Aimee, Nqples

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are extraordinary great staff- good location for one night
Stayed 1 night in Apr 2024
Response from Front desk on Apr 18, 2024
Thank you very much for your stay with us Aimee!, it is a pleasure to assist you and provide the best of our services. We hope to have you again with us.

2/10 Terrible

Matthew

Stayed 1 night in Apr 2024
Response from Revenue on May 8, 2024
Thanks for your stay.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 1 night in Apr 2024
Response from front desk on Apr 17, 2024
Thanks for commets they are very important to us and we hope to have you here with us again

10/10 Excellent

Alfred

Stayed 1 night in Apr 2024
Response from Revenue on May 8, 2024
Thanks for your stay

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front desk on Apr 18, 2024
Muchas gracias por su estadía y por su calificación Ana

2/10 Terrible

Nikirana

I arrived to the Hotel without a reservation. Expedia didn’t notify Best Western Hotel about it. I had to pay out of my pocket for it. Please reimburse my money back and talk to the Hotel to confirm that Expedia didn’t communicate of my reservation. Very, very bad experience, very frustrated after a tired midnight flight.
Stayed 2 nights in Apr 2024
Response from front desk on Apr 17, 2024
Thanks for your stay and your comments, we will consider it and we apologize for the inconvenience

10/10 Excellent

cherie

Traveled with partner
Liked: Amenities
Very clean. Helpful staff
Stayed 1 night in Apr 2024
Response from front desk on Apr 15, 2024
Thanks for staying here! Your opinion is very important for us.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 1 night in Feb 2024
Response from front desk on Apr 15, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Gonzalo

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is outdated. Very convenient location to the airport. 1 min walk at most. Rooms are not sound proof so you can hear people walking up and down the hallways. Room was full of mosquitoes.
Stayed 1 night in Apr 2024
Response from Front desk on Apr 13, 2024
Thank you for your stay and your comments are very important to us. We regret the inconveniences mentioned. We have been working to improve and provide the best services to our guests.