Exterior

Reviews of Country Inn & Suites by Radisson Macon West

2.5 out of 5
Country Inn & Suites by Radisson Macon West
4717 Chambers Road, Macon, GA

Reviews

8.6

Excellent

Rating 10 - Excellent. 450 out of 791 reviews" "
Rating 8 - Good. 195 out of 791 reviews" "
Rating 6 - Okay. 73 out of 791 reviews" "
Rating 4 - Poor. 29 out of 791 reviews" "
Rating 2 - Terrible. 44 out of 791 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and staff was excellent. The surrounding hotels are a little suspect, but not too bad. very nice, clean, updated, and hospitable hotel. Would easily stay here again
Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello Susan,We are thrilled to hear that you had an excellent experience during your stay with us and enjoyed our clean, updated facilities and hospitable staff. Your kind words mean a lot to us, and we hope to welcome you back soon for another wonderful stay.

2/10 Terrible

Cameron

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not again
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello Cameron, We are sorry to hear that your experience did not meet your expectations. Your feedback is important to us for future improvements. Thank you for bringing this to our attention.

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in good parking restaurants available close by.
Stayed 1 night in Apr 2024
Response from Manager on Apr 26, 2024
Hello Dale,We're delighted to hear you found our check-in process smooth and enjoyed the convenience of our parking facilities. It's great that you were able to explore the nearby dining options during your stay. Should you have any further feedback or suggestions, please feel free to share them with us.

8/10 Good

Jim

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Hello Jim, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello John,We are pleased to hear that you enjoyed a peaceful stay with us. Your comfort is important to us, and we're glad you found the atmosphere tranquil. If you have any more feedback to share, please don't hesitate to reach out to us.

8/10 Good

Erik

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was decent
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Erik,We appreciate your feedback and are glad you found your stay to be satisfactory. We strive to continually improve our services and hope to welcome you back in the future for an even better experience. Thank you for choosing to stay with us.

10/10 Excellent

Tracy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and great breakfast! Also appreciated the late checkout.
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Tracy,We're delighted to hear you enjoyed our cleanliness, friendly service, and breakfast offerings. It's great to know you found value in our late checkout option as well. Your positive feedback is truly appreciated and we hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Tyrone

Stayed 2 nights in Apr 2024
Response from Manager on Apr 30, 2024
Hello Tyrone,We're elated to hear that you enjoyed your stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back soon for another excellent experience.

6/10 Okay

Ricky

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Ricky,We appreciate your positive feedback and are delighted to hear you had a pleasant experience during your stay. Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Srey

Stayed 3 nights in Mar 2024
Response from Manager on Apr 23, 2024
Hello Srey,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Patty,Thank you for choosing to stay with us! We appreciate your positive rating and hope to welcome you back again soon.

8/10 Good

Donald

Stayed 1 night in Mar 2024
Response from Manager on Apr 16, 2024
Hello Donald, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for a great stay!
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Ruben,We're delighted to hear you had a pleasant experience during your stay with us. Your positive feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very clean, great location
Stayed 3 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Joseph,We appreciate your kind words about the cleanliness and location of our hotel. Your feedback is valuable to us as we strive to provide a high standard of service for all our guests. If you have any other comments or suggestions, please feel free to reach out to us directly. Thank you for choosing to stay with us.

6/10 Okay

Holly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was the only one we were willing to try being from out of state and not knowing the area
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Holly,We appreciate you choosing our hotel during your visit to our area. If you ever find yourself back in town, we hope you choose to stay with us again for a chance to exceed your expectations.

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay over night traveling. The bed was a little hard for me. Otherwise a great stay.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Jane,We are delighted to hear that you had a great stay while traveling. We appreciate your feedback regarding the bed and will share it with our team for future improvements. Thank you for choosing to stay with us, we hope to welcome you back soon.

10/10 Excellent

Glenn

Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello Glenn,We are thrilled to hear you had an excellent stay at our hotel! If you have any further feedback to share, please do not hesitate to reach out to us. We look forward to welcoming you back soon!

8/10 Good

Beverly, Athens

Traveled with family
Liked: Property conditions & facilities
Property was nice and clean. Staff was very nice and helpful!
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Beverly,We are thrilled to hear that you enjoyed the cleanliness of our property and our helpful staff! We hope you had a pleasant stay and look forward to welcoming you back in the future.

8/10 Good

Suzanne

Stayed 2 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Suzanne,We're delighted to hear you enjoyed your stay with us! We look forward to welcoming you back in the future.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Donald,We are thrilled to hear that you had such a fantastic experience during your stay with us! We take pride in providing exceptional service and creating memorable stays for our guests. If there is anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property convenient to interstate 75.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Steven,Thank you for choosing our hotel during your recent visit. We're glad to hear that our convenient location near Interstate 75 was helpful for your stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Michael, Valrico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice, place was very quiet.
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Michael,Thank you for sharing your feedback with us. We're delighted to hear that you found the rooms to be nice and enjoyed the peaceful environment during your stay. We always strive to create a relaxing and comfortable atmosphere for our guests. We hope to welcome you back again soon for another enjoyable experience.

10/10 Excellent

Steven, Pleasant Plain

Liked: Cleanliness, staff & service, property conditions & facilities
Newer facility well maintained. Good breakfast and good staff.
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Steven,Thank you for taking the time to share your positive feedback about our newer and well-maintained facility. We are glad to hear that you enjoyed our good breakfast and experienced attentive service from our staff. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Curtis, Hastings

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Curtis,We're delighted to hear you had a wonderful stay with us! Please do not hesitate to reach out to us if you ever need assistance in the future.

8/10 Good

BETH

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello BETH,Thank you for choosing our hotel for your recent stay! We're glad to hear that you had a positive experience. If you have any additional feedback or suggestions, we would love to hear from you. Please feel free to reach out to us directly. We hope to welcome you back again in the future!

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hiden Gem
Manager was very helpful. Only issue is that the hotel needs better signage. Very hard to recognize. Hot breakfast was very good. Get directions for address on phone.
Stayed 1 night in Jan 2024
Response from Manager on Feb 1, 2024
Hello Roy,Thank you for sharing your feedback with us. We're glad to hear that our manager was helpful during your stay. We appreciate your suggestion about improving our signage, and we will certainly take it into consideration for future enhancements. We're delighted that you enjoyed our hot breakfast. Next time, we recommend using your phone for directions to our address. We look forward to welcoming you back in the future.

4/10 Poor

Kenneth

Disliked: Staff & service
Not good
This place is going down hill
Stayed 1 night in Jan 2024
Response from Manager on Jan 31, 2024
Hello Kenneth, Thank you for sharing your feedback with us. We're sorry to hear that you feel the hotel is going down hill. We value all guest opinions and will take your comments into consideration for future improvements. Should you have any specific concerns, we encourage you to reach out to our management team directly.

8/10 Good

Janelle

Stayed 2 nights in Jan 2024
Response from Manager on Mar 22, 2024
Hello Janelle, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Devin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel.
Always a great hotel. Super easy check-in, friendly staff, good breakfast. Have stayed here multiple times headed from TN to FL
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Devin,Thank you for choosing our hotel for multiple stays and for taking the time to share your positive experience. We're delighted to hear that you found our check-in process to be convenient, our staff friendly, and our breakfast enjoyable. We truly appreciate your loyalty and we look forward to welcoming you back on your next trip from TN to FL.

8/10 Good

Sheila

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The desk employees were very nice and helpful. The breakfast could be better. There is a Waffle House next to the hotel is you want some good breakfast.
Stayed 4 nights in Jan 2024
Response from Manager on Jan 28, 2024
Hello Sheila,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our desk employees and their helpfulness. We understand that our breakfast did not meet your expectations, and we apologize for any disappointment caused. We value your suggestion about the nearby Waffle House and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Ann

Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Ann,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and we're delighted that you had a wonderful experience. If there is anything else we can do to make your future stays even more enjoyable, please let us know. We look forward to welcoming you back soon!

10/10 Excellent

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello STEPHEN,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. We strive to provide top-notch service and it's wonderful to know that we succeeded in exceeding your expectations. We look forward to welcoming you back in the future for another exceptional stay!

10/10 Excellent

Donald

Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello Donald,We appreciate your perfect rating! If you have any further feedback or suggestions, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Joseph,Thank you for choosing our hotel for your stay. We appreciate your positive rating and we are glad that you had a good experience overall. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We value your input and hope to welcome you back in the future.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Laura,Thank you for your feedback about our helpful staff. We strive to provide excellent customer service and are glad to hear that the team was able to assist you during your stay. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

8/10 Good

BECKY, KALAMAZOO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello BECKY,Thank you for choosing to stay at our hotel! We value your experience and appreciate your rating. If you have any specific feedback or concerns, we encourage you to reach out to us directly so we can address them accordingly. We hope to have the opportunity to welcome you back in the future for an even better stay.

6/10 Okay

Robert

Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Robert, Thank you for choosing our hotel for your stay. We appreciate your feedback and would love to hear about any specific areas where we can improve. Please reach out to us directly so that we can address your concerns and ensure a better experience in the future. We value your input and hope to welcome you back for a more memorable stay.

10/10 Excellent

Fleming, Hoover

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 13, 2024
Hello Fleming,Thank you for choosing our hotel for your stay! We're delighted that you had a wonderful experience and we appreciate your high rating. We hope to welcome you back soon for another exceptional stay.

6/10 Okay

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and well maintained. Our 2nd visit to this hotel and they was working on the outdoor patio are 1 year ago. Was very cold so i asked the front desk for the key to turn on firepit. Nope. We don't use it due to danger to kids playing with it. I reminded him there was only 5 cars in the lot and no kids. Still no. Why did u build it!
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Gregory, Thank you for your feedback on your recent stay at our hotel. We're glad to hear that you found our property clean and well maintained. Regarding the firepit, we prioritize the safety of all our guests, including children. Although it may have been disappointing that it wasn't available for use, we had to make this decision for the overall safety of our guests. We appreciate your understanding and hope you still had an enjoyable stay overall.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff and great room for the price. Would definitely stay again .
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Amy,Thank you for your kind words! We strive to provide excellent service and comfortable accommodations at a great value. We look forward to welcoming you back again in the future.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Kimberly,We're thrilled to hear that you had a fantastic stay with us! We're always striving to provide exceptional experiences for our guests, and we're delighted to know that we met your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We hope to welcome you back again soon for another wonderful stay!

8/10 Good

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year's Day on the road.
Very few guests on New Year's Day. Everything was great! We were wakened by the garbage truck in the middle of the night. Otherwise, it was fine.
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Hello Candace, We appreciate your feedback and are glad to hear that overall, you had a great stay with us on New Year's Day. We apologize for any inconvenience caused by the noise from the garbage truck during the night. We do hope this would not deter you from considering us again in the future.

10/10 Excellent

Terry, Stone mountain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with nice amenities.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Terry,Thank you for choosing our hotel for your stay and for your kind words about our cleanliness and amenities. We strive to provide a comfortable and pleasant experience for all our guests. We look forward to welcoming you back in the future.

8/10 Good

Vern

Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Vern,We appreciate you choosing our hotel for your recent stay. If there is anything specific you would like to share about your experience, please don't hesitate to reach out to us directly. We value your feedback and would like to ensure your complete satisfaction. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Michael,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a fantastic experience with us. If you have any future travel plans, we would be delighted to welcome you back for another memorable stay.

10/10 Excellent

Monica, Huntsville

Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Monica,We are thrilled to hear that you had a fantastic stay with us! It was a pleasure having you as our guest and we hope to welcome you back in the near future for another exceptional experience.

10/10 Excellent

christopher

Stayed 1 night in Dec 2023
Response from Manager on Jan 27, 2024
Hello christopher,Thank you for choosing to stay with us! We are thrilled that you had a wonderful experience at our hotel. We strive to provide top-notch service and ensure our guests have a memorable stay. If you have any other questions or need assistance in the future, please don't hesitate to reach out.

8/10 Good

jose andres

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello jose andres,We appreciate you taking the time to rate your recent stay with us. If you have any specific feedback or concerns, please reach out to our team directly so we can address them accordingly.

10/10 Excellent

Linda Holmes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Linda Holmes,We are thrilled to see that you had a fantastic experience during your stay with us! It was a pleasure having you as our guest, and we appreciate your outstanding rating. We hope to have the opportunity to welcome you back in the future for another exceptional stay. Safe travels!

10/10 Excellent

Ivona

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Ivona,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had such a great experience with us. If you have any additional feedback or if there is anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back in the future for another enjoyable stay.