Reception
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Reviews of America Hotel Lourdes

3 out of 5
America Hotel Lourdes
6 BIS RUE REINE ASTRID, Lourdes

Reviews

7.0

Good

Rating 10 - Excellent. 6 out of 28 reviews" "
Rating 8 - Good. 10 out of 28 reviews" "
Rating 6 - Okay. 6 out of 28 reviews" "
Rating 4 - Poor. 5 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Daniel

Hotel America
Room with smell of moisture and old paint. Was on road side - Too noisy: need better isolation. Should do an effort on breakfast. Free parking
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Disliked: Staff & service, amenities
When we arrived we were told by the registration staff to park the vehicle out front and unload our suitcases and then they would direct us to parking; however, before we could complete registration the police arrived to give us a ticket. We explained that we were responding to the registration stating directions and not trying to break any laws and one officer was very rude and stated he did not care but was going to have us pay. After 3 attempts to explain by our party, one of the officers talked his partner into giving us a warning ticket. When I went in for help from the registration staff he did nothing to help nor did he intercede with the police and just stated that this was crazy. Registration staff should be aware of these laws and not be directing the patrons to remain parked in front of the hotel while they unload the vehicle. It was very disturbing to be approached by the police as if we were criminals and the hotel needs to change their policy on how luggage is unpacked. They need a staff member to do this while the patron stays with the vehicle and then provide parking directions immediately. Our group had requested directions but were told we would get them after we had unloaded the vehicle and checked in.
Stayed 2 nights in Jun 2019

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Bertrand

Nice hotel with kind and helpful staff. Very great location close to the sanctuary There is also a parking behind the hotel which is useful if you come by car.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Lyda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel need upgrade. Not recommend to others.
Front desk staff was excellent!! Carpet was filthy, room had a bad odor,elevator way too slow, dinner service slow because of too many customers. Location, incline too steep, made it difficult to visit shops more thane once.
Stayed 2 nights in Sep 2018

8/10 Good

claudio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
C'est a déconseiller car dans les chambres il y avait une odeur nauséabonde. Le petit déjeuner était très pauvre en choix. C'est pourquoi je ne retournerai pas dans cet hôtel. S'agissant du personnel, l'accueil était plutôt correcte.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
C'est comme je l'espérais... Simplement magnifique. Bravo la team.
Stayed 1 night in Aug 2019

8/10 Good

Heinz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stationnement gratuit à l'arrière de l'hôtel très apprécié. Petit dej inclus vraiment décevant. Matelas très mou et inconfortable.
Stayed 1 night in Jun 2019

6/10 Okay

Folke

Ett ordinärt hotel utan överraskningar
Hotellet uppfyllde våra kriterier på ett hotell om man bara är ute efter övernattning. Stort plus för fri parkering. Omgivningarna var däremot tråkiga med antingen andra hotel eller souvernirbutiker.
Stayed 1 night in Jun 2019

10/10 Excellent

Sonja

Liked: Cleanliness
Lage Top, Reception war sehr hilfsbereit, Frühstück etwas bedürftig, Zimmer ok.
Stayed 6 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
朝食が貧弱であった。
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Staff & service
Me gustó la cercanía al Santuario. No me gustó: el desayuno (café malísimo, escasa variedad de cosas, fruta casi pasada), los horarios (especialmente al cena).
Stayed 1 night in Mar 2019

8/10 Good

Marie Thérèse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Johann

Liked: Staff & service
Disliked: Cleanliness
Ein tipisches Massenhotel. Frühstücks mager
Stayed 2 nights in Nov 2018

8/10 Good

Purificacion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

fernando

Liked: Cleanliness, staff & service, room comfort
Excelente ubicación , aire acondicionado, estacionamiento. Y muy buen precio, excelente servicio de desayuno, el hotel tiene sus años pero todo funciona perfectamente.
Stayed 2 nights in Sep 2018

4/10 Poor

Manuel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
En relación a España esun hotel de 2**. El desayuno no es internacional. Unas lonchas de queso, York y croissant. Por el precio -60€noche quizás no se pueda o se pueda pedir más
Stayed 1 night in Sep 2018

4/10 Poor

René

Disliked: Staff & service, property conditions & facilities, room comfort
médiocre
l'hôtel est bien situé, il se trouve au centre de la ville et il y a un parking gratuit derrière l'hôtel. le repas était à 20 euros par personne et était servi comme dans une cantine le petit déjeuner médiocre pour le prix de 14 euros affiché
Stayed 1 night in Sep 2018

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien situé avec un parking, facilité d'accès
J'avais plusieurs rendez vous à honorer, la situation de l'hôtel m'a permis de me déplacer à pied et en voiture facilement .
Stayed 1 night in Sep 2018

8/10 Good

Kent

Liked: Cleanliness, property conditions & facilities, room comfort
Bra val!
Riktigt prisvärt nära till allt, äldre hotell med rent och snyggt. Ligger mitt i en brant back med det finns hiss från ”centrumgatan”, hotelparkering ligger allra längst upp i branta backen.
Stayed 3 nights in Aug 2018

8/10 Good

Giordana

Bella esperienza. Buon hotel
Stayed 3 nights in Aug 2018

8/10 Good

philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Jean Louis

Liked: Cleanliness, staff & service, property conditions & facilities
repos et prière
Excellent accueil avec le sourire. Beaucoup d'explication pour notre confort. Renseignement très clair sur le parking voiture.Chambre correcte sans vue (sur la grotte) ni sur quoi que ce soit de remarquable, mais Lourdes oblige.
Stayed 1 night in Aug 2018