Standard Room, 1 Double Bed | City view
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Reviews of Stillwell Hotel

2.5 out of 5
Stillwell Hotel
838 S Grand Ave, Los Angeles, CA

Reviews

6.4
Rating 10 - Excellent. 159 out of 1000 reviews" "
Rating 8 - Good. 291 out of 1000 reviews" "
Rating 6 - Okay. 247 out of 1000 reviews" "
Rating 4 - Poor. 148 out of 1000 reviews" "
Rating 2 - Terrible. 155 out of 1000 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Sandra

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Positive: - the room was very quiet and had a window you could open. - AC was working. - Room size was decent Negative: - everything is old and smells old - bathroom was gross. I had to wipe down the walls surrounding the toilet. GROSS! - when I first turned on the water in the bathtub, it was rusty and orange. - no fan in the bathroom - very hard mattress Interesting: - I never saw any other guests - the phone in the room reminded us of the Bat-Phone
Stayed 1 night in May 2024

8/10 Good

Dian

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Staff was helpful
Stayed 6 nights in Apr 2024

8/10 Good

Merle

Business traveler
Liked: Cleanliness, staff & service, amenities
Affordable. No frills.
Stayed 2 nights in Apr 2024

8/10 Good

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The price is good for the area
Stayed 3 nights in Apr 2024

2/10 Terrible

Trevor

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Not a comfortable stay. Old building, old facility, dirty and run down. Would not stay again.
Stayed 2 nights in Mar 2024

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I described this a “murder hotel” to people and they agreed after seeing pictures I took that varied wildly from that advertised online. The elevators are downright unsafe, their inspections being out of date. The water felt hard, and I was checking for bedbugs after I was bleeding from something after 1 night there.
Stayed 2 nights in Mar 2024

8/10 Good

Edgar

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
One bathroom door wouldn't closed
Stayed 2 nights in Jan 2024

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service
I would like to have had more variety on the channels for the TV feed, e.g. CNN, to be able to get international news. Also some of the streaming channels would have been nice.
Stayed 6 nights in Mar 2024

10/10 Excellent

Javier

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Mattie

Liked: Cleanliness, amenities
It was very pleasant
Stayed 1 night in Mar 2024

2/10 Terrible

joyce

Traveled with group, Business traveler
Disliked: Amenities, property conditions & facilities
Stillwell is old, Antique wasn’t very clean and it smell. There was hair all over. Rooms are small dust was on the lamps TV don’t not have no channels stains on the curtain wasn’t a good one
Stayed 1 night in Mar 2024

10/10 Excellent

Gunhyung

Liked: Amenities
El lugar muy lindo y cómodo! el recepcionista excelente servicio ❤️❤️
Stayed 2 nights in Feb 2024

6/10 Okay

Mehgan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I arrived at the hotel at 4:30 waited at the reception for 25 minutes and nobody showed up. I had to leave and did not use the hotel - I need to be refunded
Stayed 1 night in Feb 2024

8/10 Good

Norman

Traveled with partner
Liked: Cleanliness, staff & service
This is a very old building with character.
Stayed 1 night in Feb 2024

4/10 Poor

Timothy

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Extremely old and dated. Television was too small. However, staff was very nice and friendly. However, the facility needs serious upgrades, especially for the cost of staying there.
Stayed 2 nights in Feb 2024

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They left me locked out outside. The clerk fell sleep and I spent around 4 hours to get in.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Wanted to Stay Longer!
Manuel and the staff were helpful and always courteous. Housekeeping came every day! Are the rooms new? No, but the building is 110+ years old. Accommodations are basic, but the rooms have so much character and history. I felt very comfortable in my room. Grateful for 24/7 coverage at the front desk since it's downtown. I'll definitely stay there again.
Stayed 5 nights in Jan 2024

10/10 Excellent

Frank

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was was prompt and great support..
Stayed 1 night in Jan 2024

2/10 Terrible

Reinaldo

Stayed 1 night in Dec 2023

2/10 Terrible

Jesse

Disliked: Property conditions & facilities, room comfort
Came with low expectations and was still diss...
Shacky elevators, no central heat, spotty internet,
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Jonathan

Stayed 1 night in Nov 2023

4/10 Poor

Omar

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Only if absolutely necessary, otherwise avoid it
My stay was okay but not pleasant. The hotel is very basic and run down. It has zero amenities/services, it looks very old, and doesn't make you feel safe. Nevertheless, it works if you really need to stay there--the room was okay. Neighborhood is not very good.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Eva

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed one night and there were bedbugs. I checked the bed and mattress when I got there and didn’t see anything, but when I woke up there were remnants of bedbugs on the bed. I checked out that morning and switched to a different hotel, and the front desk manager was really nice and got me a refund. I would not recommend staying here if you have the money to stay in a better hotel.

8/10 Good

peter

Liked: Staff & service, property conditions & facilities
The property was convenient and in decent condition.
Stayed 1 night in Oct 2023

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
locked out at 3am, got a room someplace else
There were quite a few things that bothered me about this place. The rooms are a little run down and the bed was broken at the foot of the bed. The room smelled like smoke and was distractingly musty. I could look past all these things if it were not for the fact that I came back to the hotel after being out for the night and saw a sign on the door that said 'Out To Lunch' at 3 a.m. I tried bringing the doorbell and calling the hotel but the front door was locked. I waited for about 20 minutes but gave up and purchased another hotel room around the corner at Ace Hotel. I got a room that I could not stay in.
Stayed 2 nights in Oct 2023

8/10 Good

Cassandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
It was nice hotel. It is an old building but it is still well kept and perfect for budget travellers.
Stayed 3 nights in Oct 2023

8/10 Good

Francisco Jose

Stayed 2 nights in Oct 2023

6/10 Okay

Samia

Stayed 2 nights in Oct 2023

8/10 Good

FREDERICK

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023

8/10 Good

Max

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

AUBREY, FOOTHILL RANCH

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

YVONNE

Stayed 1 night in Oct 2023

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 2 nights in Oct 2023

2/10 Terrible

bryaz

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Susan

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Misleading listing! Beware, no EV charging!
This is the epitome of “you get what you pay for.” I specifically booked this because in two different areas on the listing it states EV charging. This is an outright lie, there is absolutely no EV charging, nor do I think there has ever been. There is a parking lot next to the property that charges $25 per night, no sign of an EV charger. This is what I imagine staying in a hostel in college would have been like. Very old rooms, one tiny thin pillow. Apparently the front door locks in the evening and you have to pull on the door and wait for the surly front desk person to let you in. (No buzzer or keypad.) The room was affordable, at least, and clean. Would not stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service
For the value, worth my weekend stay. Did not have a single problem. Everything went according as scheduled. Will be back again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Yanira

Stayed 1 night in Sep 2023

6/10 Okay

Columba

Traveled with family
Liked: Cleanliness, staff & service
This hotel has a great location for the concert venues. Excellent parking too next door. Unfortunately the beds are very hard and the room hasn’t been updated since the 90’s early 2000’s. It did the job for one night. Price was reasonable.
Stayed 1 night in Sep 2023

8/10 Good

Ivan

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Abbas

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t recommend it.
Stayed 1 night in Sep 2023

2/10 Terrible

Alexander W

Stayed 1 night in Sep 2023

6/10 Okay

Mulchan

Business traveler
Stayed 4 nights in Sep 2023

10/10 Excellent

Kevin

Good
Stayed 2 nights in Sep 2023