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Reviews of Courtyard by Marriott Los Angeles Burbank Airport

3 out of 5
Courtyard by Marriott Los Angeles Burbank Airport
2100 W Empire Ave, Burbank, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1002 reviews" "
Rating 8 - Good. 286 out of 1002 reviews" "
Rating 6 - Okay. 90 out of 1002 reviews" "
Rating 4 - Poor. 44 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Krystle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, property was clean and safe.
Stayed 4 nights in May 2024

10/10 Excellent

Sheran, Makawao

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was wonderful & checked all the boxes that was meant for a vacation. Would recommend this hotel to stay and will return on a future travel.
Stayed 5 nights in May 2024

10/10 Excellent

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband needed some quiet time. This place was perfect quiet, friendly. And close to home
Stayed 1 night in May 2024

10/10 Excellent

Felecia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very nice and welcoming to my family and our pet. Plenty of grass area for a small dog. Loved the ambiance! If there was one or two things I would change it would be more elevator banks and in the individual rooms, in the restrooms vents. After a warm shower it gets very humid but otherwise loved the visit. We will be back again!
Stayed 3 nights in May 2024

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Room facing Empire Blvd has LOTS of street noise. Windows are not double pane. Really loud shower noise coming from the next room or from the room above ... as well as some footsteps. Lastly (and most important) the lowest temp on the a/c is 68deg (!?!). THAT IS warm and NOT an ideal room temp for sleeping.
Stayed 1 night in May 2024

10/10 Excellent

arlene

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not to far from airport but unfortunately not the one I landed in. But pretty close to Disney parks.
Stayed 5 nights in Feb 2024

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and welcoming. Great area, easy to access restaurants and shopping. Close to Burbank Airport.
Stayed 1 night in May 2024

10/10 Excellent

Jose Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was ok
Stayed 2 nights in May 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Stayed 2 nights in Jan 2024

10/10 Excellent

Katie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms! Pool area was nice for kids!
Stayed 4 nights in Apr 2024

8/10 Good

Sanjay

Traveled with family and small children
Liked: Cleanliness, staff & service
Great customer service, clean rooms, family friendly. Lots of food options in walking distance. We enjoyed our stay at this location. Downside, they provide zero shuttle service. Not even to the Burbank airport, which is 10 minutes away. Also, we went there for Universal Studios which 20 minutes away due to traffic and again no shuttle service. Hotel of this caliber should provide at least shuttle service to the airport. Otherwise it was a great experience. Employees are great!
Stayed 3 nights in Apr 2024

10/10 Excellent

Micaela

Stayed 3 nights in Mar 2024

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

jena

Traveled with family
Liked: Amenities
They really helped find two bedrooms that are next to each other.. Mr Roland and his other co worker helped me out.. thank you ❤️
Stayed 1 night in Mar 2024

8/10 Good

Ngoc Nga

Stayed 2 nights in Feb 2024

10/10 Excellent

Antonette, st Albans

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at the hotel with 2 kids one under 3. The room was spacious and clean. The front desk staff were very nice . I enjoyed having a microwave and a fridge, especially with kids. Overall good experience.
Stayed 4 nights in Feb 2024

10/10 Excellent

James Alexander

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! Would come back again.
Stayed 1 night in Feb 2024

10/10 Excellent

Samantha

Liked: Cleanliness
Stayed 1 night in Feb 2024

6/10 Okay

Jamie

Traveled with partner
Liked: Staff & service
We could hear what I’m assuming was the water heater. Anytime we’d run the water or a guest next door it would get very loud. Then we kept hearing a rattling by the bed that we couldn’t figure out where it was coming from. Also the carpet connecting to the bathroom had a ton of tacks poking out so we had to watch where we stepped going in and out of the restroom. The bartended was super cool though.
Stayed 2 nights in Feb 2024

10/10 Excellent

DeeDee

Stayed 1 night in Feb 2024

8/10 Good

Marieke

Business traveler
Liked: Cleanliness, staff & service
Older but clean enough hotel conveniently located for my business trip, my room was nicely renovated but the rest of the hotel did show it's age. The elevator was incredibly slow to the point that i would usually just take the stairs.
Stayed 7 nights in Jan 2024

10/10 Excellent

Will

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!!
Hotel was very nice and had everything I needed. The only thing i have an issue with is 22$ per night parking. Parking should be included in the price. It should not be an additional cost.
Stayed 2 nights in Jan 2024

6/10 Okay

steve

Traveled with pets, Traveled with family
Disliked: Amenities
Definitely overpriced. Convenience accessibility to the airport is it's biggest asset. We needed a pet friendly room and apparently all those are in the back of the property, the farthest away from the lobby and bistro as possible. WiFi was terribly weak. Room was ok, shower head was terrible. TV was terrible. Remote for TV volume didn't work, called front desk and they brought another one. Volume control still did not work properly. TV was intermittent, stopped working then came back on at random. Channel choices were pretty limited. Have no idea if there was an ice machine or where it was. No site map or hotel info in the room other than the flyer for the overpriced bistro. For the price I expected more.
Stayed 1 night in Jan 2024

8/10 Good

John, Avila Beach

Liked: Cleanliness
Stayed 2 nights in Jan 2024

8/10 Good

Lydia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Pamela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

martha

Stayed 1 night in Jan 2024

8/10 Good

Jackie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
parking $$$
I cant not believe they charge for parking - it is in a MASSIVE parking lot / shopping center so its just a way for this hotel to charge guests more which is disappointing. Other then that its a great hotel
Stayed 4 nights in Jan 2024

6/10 Okay

Michael

Stayed 1 night in Jan 2024

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Monica, Indio

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d stay again!
Stayed 2 nights in Jan 2024

2/10 Terrible

Jordan

Stayed 1 night in Jan 2024

8/10 Good

Kathryn

Liked: Staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Jose

Stayed 2 nights in Dec 2023

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice and staff was extremely friendly. Pillows could be better.
Stayed 3 nights in Dec 2023

10/10 Excellent

Joselyn

Stayed 2 nights in Dec 2023

8/10 Good

Sonia, Las Vegas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks good
Stayed 2 nights in Dec 2023

10/10 Excellent

Jenn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, clean well appointed rooms. Easy, safe parking. Plenty of luggage trolleys. Sheets and towels were soft. We have decided this will be where we stay regularly when we visit this area due to cleanliness, safety, and great staff.
Stayed 3 nights in Dec 2023

6/10 Okay

Fatma

Traveled with family
Disliked: Property conditions & facilities
The property is ok, but the bathrooms have not been updated
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023

10/10 Excellent

Keala

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the downstairs bar area. Rooms were clean and comfy. Super convenient laundry room.
Stayed 3 nights in Dec 2023

10/10 Excellent

Iris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

elizabeth

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Chris

Traveled with family
Hotel was over booked and we were placed on the back of the 1st floor near engineering and housekeeping. This is also the "pet friendly" area. As someone who suffers from asthma i prefer not to stay in pet friendly rooms. Additionally, i think that the if a hotel is foing to put people in pet friendly rooms due to iver booking the onus should be on the hotel, and in rhese cases hepa filters can help to mitigate.
Stayed 1 night in Dec 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

David, NY

Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023