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Rating 10 - Excellent. 1918 out of 4658 reviews" "
Hotel was clean, room was comfortable. Main complaint was it was very, very noisy. Stayed on an upper floor. There was constant loud noise in the hallway all night and morning. Not voices, but banging and clanging and thumping and doors slamming never stopped.
extremely dated property in worst need of updating. Not fit for Hilton brand,
Sergei
Stayed 1 night in May 2024
Response from Franco Ramirez on May 21, 2024
Dear Sergei,We appreciate your feedback and regret to hear that your experience did not meet your expectations. Ensuring a comfortable and enjoyable stay for our guests is our top priority. We acknowledge your concerns about the property's condition and understand the importance of maintaining high standards throughout our facilities.Please know that we continuously strive to enhance and update our property to better meet the needs and preferences of our guests. Your feedback is valuable to us as we work towards improving our offerings and ensuring that we provide an exceptional experience for all our guests.If you have any further feedback or if there's anything specific you would like to share, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we have made.Best Regards,
6/10 Okay
Craig
Traveled with partner
May 20, 2024
Not enough food options.
Craig
Stayed 3 nights in May 2024
Response from Franco Ramirez on May 21, 2024
Dear Craig,Thank you for sharing your feedback. We understand the importance of having a variety of food options available to our guests. We're sorry to hear that you found the choices insufficient. We'd like to mention that our property offers three restaurants on-site, aiming to provide a diverse range of dining experiences. Your comments are valuable to us, and we'll continue to explore ways to enhance our food offerings to better meet the needs of our guests. If you have any specific suggestions or preferences, please feel free to share them with us. We appreciate your input and hope to have the opportunity to exceed your expectations in the future.Warm Regards,
I chose this hotel for a quick stay before my next flight and was pleased. It can seem a little loud in the lobby but as soon as you go to your floor it is very quiet and chill.
I checked into a dirty room. My room wasnt cleaned for both days I was there they told me they were going to credit me but never did
Roshondra
Stayed 2 nights in May 2024
6/10 Okay
Ebony
May 16, 2024
Liked: Staff & service
There wasn’t anything notably unique about this hotel, my stay was pleasant. Request a room on a high floor if you don’t like the smell of cigarette smoke. I was on floor 3 and the stench was pungent. It’s a non smoking facility, but the outdoor smoking area is on the 3rd floor. Hotel staff were great and immediately gave me a new room
Ebony
Stayed 1 night in May 2024
Response from Franco Ramirez on May 17, 2024
Dear Ebony,Thank you for your feedback. We're glad to hear that your stay was pleasant and that our staff could promptly address your concern.We apologize for the inconvenience caused by the smell of smoke on the third floor. While our facility is non-smoking, we understand how the proximity of the outdoor smoking area can be disruptive. We're pleased we could move you to a higher floor to improve your experience.Your satisfaction is important to us, and we appreciate your understanding. If there is anything else we can do to make your next stay more comfortable, please let us know. Thank you for staying with us, and we hope to welcome you back soon.Best,
$60 for parking when I only needed a couple hours of parking is wild. Room was tiny constantly running water.
Jakob
Stayed 1 night in May 2024
Response from Franco Ramirez on May 15, 2024
Dear Jakob,We apologize for the inconvenience and frustration caused by the parking charges and the issues with your room. Your feedback is important to us, and we will address these concerns with our team to ensure improvements are made. Regarding the parking charges, we understand your concerns and will review our parking policies to ensure they are fair and transparent for all guests. We do our best to offer a fair and competitive rate relative to the general market of the surrounding area. Additionally, we apologize for any discomfort caused by the room's size and the issue with the running water. Please know that we take your feedback seriously, and we will work to rectify these issues for future guests. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Best Regards,
The first room I was assigned smelled like sewage. The second room - it was difficult to turn on the shower.
Tanisha
Stayed 1 night in May 2024
Response from Franco Ramirez on May 13, 2024
Dear Tanisha,We apologize for the inconvenience you encountered during your stay. We regret that the initial room you were assigned did not meet our standards, and we apologize for any discomfort you experienced. Additionally, we're sorry to hear about the difficulties with the shower in the second room. Your comfort is important to us, and we will address these issues with our team to ensure they are resolved promptly. If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to provide you with a better stay in the future.Warm Regards,
Dear Richard,We apologize for any inconvenience you experienced during your stay. It's regrettable that the size of the room and the condition of the hotel did not meet your expectations. We understand the importance of providing comfortable accommodations and value for our guests, and we apologize if we fell short in this regard.Regarding parking fees, we strive to offer competitive rates for our area, but we apologize if you found them to be expensive. Your feedback is important to us, and we will take it into consideration as we review our pricing policies.If there's anything else we can do to improve your experience or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to better serve you in the future. Thank you for choosing to stay with us.Best Regards,
4/10 Poor
stephen
Traveled with family
May 10, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Location
stephen
Stayed 1 night in May 2024
Response from Franco Ramirez on May 10, 2024
Dear Stephen,We appreciate your feedback regarding the location of our hotel. It's great to hear that you found this aspect satisfactory during your stay. Your input is valuable to us as we continually strive to enhance our guests' experiences. If there are any other areas where we can improve to better meet your needs, please feel free to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards,
6/10 Okay
Edith
May 10, 2024
Liked: Cleanliness, staff & service
The bathroom is very outdated and the shower leak all night and when you take a shower the tub fills up with water at the drain does not work
Edith
Stayed 1 night in May 2024
Response from Franco Ramirez on May 10, 2024
Dear Edith,We're sorry to hear about the issues you encountered with the bathroom during your stay. Providing a comfortable and fully functional space is a priority for us, and we apologize for any inconvenience caused by the outdated fixtures and the shower leak.Your feedback is important to us, and we will promptly address these issues with our maintenance team to ensure they are resolved effectively. Please know that we take your concerns seriously and will work to prevent similar occurrences in the future.If there's anything else we can do to improve your experience or if you have any further concerns, please feel free to reach out to us directly. We appreciate your feedback and hope to have the opportunity to better serve you in the future. Thank you for choosing to stay with us.Best Regards,
10/10 Excellent
Ramon
Traveled with family
May 9, 2024
Liked: Amenities
Nice
Ramon
Stayed 1 night in Apr 2024
10/10 Excellent
SHARIS
May 9, 2024
Liked: Cleanliness
SHARIS
Stayed 2 nights in May 2024
8/10 Good
Steve, Clarkston
May 9, 2024
Steve
Stayed 1 night in Feb 2024
6/10 Okay
Alcides
Traveled with family
May 9, 2024
Liked: Staff & service
Good location close to airport but not place to go around to spend few hours .
Alcides
Stayed 1 night in Apr 2024
Response from Franco Ramirez on May 10, 2024
Dear Alcides,We're glad to hear that you found our hotel's location close to the airport convenient for your travels. However, we understand that you may have been looking for nearby attractions or activities to enjoy during your downtime. While we do our best to provide a comfortable and convenient stay for our guests, we apologize if we fell short in providing options for entertainment or exploration in the surrounding area. Should you find yourself staying with us again in the future, our concierge desk is always available to provide recommendations for nearby activities, dining options, or other points of interest.Your feedback is important to us, and we will take it into consideration as we continue to improve our offerings for our guests. If there's anything else we can assist you with or if you have any further comments or concerns, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,
6/10 Okay
Clinton
May 8, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nothing
Clinton
Stayed 1 night in May 2024
Response from Franco Ramirez on May 9, 2024
Dear Clinton,Thank you for providing feedback on your recent stay. We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us as we strive to improve our services. If there are specific areas where we can make improvements or if you would like to discuss your concerns further, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back for a better experience in the future. Thank you for choosing to stay with us.Best Regards,
We were in room# 1225 the tub drain wasn’t draining while the shower was running the tub filled up with water during the shower. Other than that our stay was pretty good. Thank you.