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Very friendly and the spa was great. Rooms were clean and very spacious with a great view!
Kerri
Stayed 1 night in Apr 2024
6/10 Okay
Tracey
Traveled with family
Apr 23, 2024
The vent in the shower was filthy with dust, no pad and pen in room for notes, no hotel information in room. Pool was locked and we needed to go to front desk and the pool area had a bandaid on the pole and the walls did not look clean.
Considering hotel was empty, second night they put a family right next to us. We had a connecting room with the door, could not sleep it was after midnight, thin walls could hear their loud conversation. Poor management of placing people, if the hotel is empty at least scatter people a bit to give some quiet and privacy! It was pricey hotel even in off-season early March. The least that could be done not to jam all guests so close to each other when the whole place is empty!
We are sorry that your stay did not warrant a higher review. We would love to hear your feedback directly and show you that the experience we strive for at Ocean Place Resort and Spa is outstanding.
We love to see the high rating! Thank you, Hershy and we look forward to seeing you again soon!
6/10 Okay
jacob
Jan 31, 2024
Liked: Staff & service, amenities
It's a very nice place.
jacob
Stayed 1 night in Jan 2024
Response from OPRS on Feb 24, 2024
We are a very nice place, thank you, Jacob! Come visit again soon to see our completed room renovations and hopefully we will show you we are 5/5!
10/10 Excellent
Yisroel
Jan 28, 2024
Disliked: Staff & service
Yisroel
Stayed 1 night in Jan 2024
Response from OPRS on Mar 4, 2024
Love to see the 5 out of 5 review - thank you Yisroel!
10/10 Excellent
Darline
Jan 28, 2024
Liked: Cleanliness
The bathroom in the room my sisters stayed had a bathtub that had no slip strips or bathmat
When she went into shower she almost fell because the tub was so slippery.
In addition, it was nearly impossible to get shampoo or soap from the dispensers in the shower
My sister said she felt extremely unsafe being on a slippery surface and having to use so much force to try and get soap from dispenser.
I was very disappointed that my sister paid for a room and almost had an accident because of the lack of safety precautions by the hotel and the reaction or non reaction or concern by the front desk staff.
Thank you
Spoke with front desk person upon checkout and unfortunately
Darline
Stayed 1 night in Jan 2024
Response from OPRS on Mar 4, 2024
Thank you for sharing your experience, Darline and we are sorry to hear that it was not everything it should have been. We hope that you will come back and have the excellent Ocean Place experience that we strive for!
Loved the Jacuzzi in the pool area, easy to enjoy in the off season. Staff were all very helpful and cheerful. Hotel nice and quiet because it was the off-season
Matthew
Stayed 2 nights in Jan 2024
Response from OPRS on Mar 4, 2024
We are so happy that you enjoyed your off-season stay with us! There is always a way to unwind and relax at Ocean Place no matter the time of year!
The staffs are so friendly and christmas decorations are so cozy. Everything is good except carpet's strong smells.
Sunnam
Stayed 1 night in Dec 2023
2/10 Terrible
Lisa
Dec 20, 2023
Lisa
Stayed 1 night in Dec 2023
10/10 Excellent
sandra
Dec 18, 2023
Liked: Cleanliness, staff & service
sandra
Response from OPRS on Feb 24, 2024
Thank you for the review, Sandra! We look forward to seeing you again soon!
4/10 Poor
Lili
Dec 10, 2023
Disliked: Cleanliness, staff & service
We got a dirty room that has unclean linen. The switched our room after complaining late at night when we wanted to be sleeping.
I tried contacting them multiple times and no one got back to me.
Lili
Response from OPRS on Mar 4, 2024
We are so sorry to hear your experience was not what it should have been! We hope that you will come back and see what the true Ocean Place experience is and enjoy our newly renovated rooms.
We were ignored when trying to check in - we had to always wear a hospital-type bracelet to let people know we were guests, we had called to confirm that the jacuzzi was working (the main reason we choose this hotel) but it had been out of service for months, the TV didn't work, lights were flickering in the bathroom, a blanket was delivered in a garbage bag and a spoiled gourd had leaked leaving a mess on the dining table we were seated at. Then the gate wouldn't open when leaving the property. We have never complained about any of the many hotels we've stayed at but this was so bad and comical at the same time. Some staff were great, others couldn't care less. The ocean views were wonderful but this experience will stay with us.
Roland
Stayed 1 night in Nov 2023
Response from RM on Nov 16, 2023
I believe I spoke to you on these issues after your stay. I'd like to again apologize for the issues, this experience is not who we are.
I had to change rooms 3 times...first there was a cockroach on the wall. I called for them to come kill it before it started flying and no one came. Then they moved me to another room and there was a huge Spotted lantern flying. I went to change the room again. Then ALL night the floor we were on had kids partying and being loud all night. NONE of the doors have a seal, so under the door anything can crawl in.
Marlena
Stayed 1 night in Oct 2023
Response from RM on Nov 8, 2023
We're very sorry to learn of this experience, it's definitely not typical for our guests to say the least, and you have our deepest apologies. If you ever decide to try us again, feel free to reach out for a special discount.
10/10 Excellent
Karin
Oct 29, 2023
Karin
Stayed 1 night in Oct 2023
Response from Ocean Place Resort & Spa on Nov 6, 2023
Thank you for choosing Ocean Place Resort & Spa, we look forward to welcoming you back in the future!
The staff was very helpful with accommodations as well as places to go around the hotel. The weather was not the greatest for an overnight stay but the room and the view was very relaxing.
Carmine
Stayed 1 night in Oct 2023
Response from Ocean Place Resort & Spa on Nov 6, 2023
Thank you for choosing Ocean Place Resort & Spa. We appreciate your kind review and are delighted you enjoyed your experience with us. We hope to welcome you back soon.
10/10 Excellent
ALICIA
Oct 22, 2023
ALICIA
Stayed 4 nights in Jul 2023
Response from Ocean Place Resort & Spa on Nov 6, 2023
Thank you for choosing Ocean Place Resort & Spa, we look forward to welcoming you back in the future!
10/10 Excellent
Jen
Traveled with family
Oct 20, 2023
Liked: Cleanliness, staff & service, room comfort
Jen
Stayed 1 night in Oct 2023
Response from Ocean Place Resort & Spa on Nov 6, 2023
Thank you for choosing Ocean Place Resort & Spa, we look forward to welcoming you back in the future!
8/10 Good
Bylu
Oct 5, 2023
Bylu
Stayed 1 night in Oct 2023
Response from Ocean Place Resort & Spa on Nov 6, 2023
Thank you for choosing Ocean Place Resort & Spa, we look forward to welcoming you back in the future!
8/10 Good
Bonnie
Sep 12, 2023
Bonnie
Stayed 1 night in Sep 2023
Response from RM on Oct 5, 2023
It was a pleasure having you and we hope to see you again!
My Wife and I loved our stay! First and foremost, the fact that you can park once and walk everywhere is awesome! We loved all of the services. The food, service, staff, cleanliness, amenities, etc. Out of our 4 day stay, we honestly had 0 problems.
Steve
Stayed 3 nights in Sep 2023
Response from RM on Sep 14, 2023
Great to see! We love the perfect scores! We hope to see you again soon:)
We strive for better scores, but we appreciate your business and still hope to see you again.
6/10 Okay
Liza
Traveled with partner
Sep 4, 2023
Liked: Staff & service
This is a good hotel. The inside is pretty clean. Rooms have some wear for example top of desk chair material is completely shredded.room garbage bins are so tiny two water bottles would fill it. I stayed on the 7th floor and elevator hallway smelled like dirty diapers to the point I had to go complain because the elevator wait time is never short and the smell while I waited was making me nauseous. Entrance lobby is very pretty and also clean inside the hotel all bathrooms are very clean but there outdoor beach bathrooms which you are told at check in are there for your use after the beach and for your convenience in case you’d like to stay after checkout to clean up are totally disgusting and are far worse than the beach public bathrooms. This is where I feel a huge improvement needs to be made for the the price that is being charged per night. Also tried to use gym treadmills and could not because they are so warn that they are to unstable to run on. Luckily the boardwalk is nice and long enough for a run which is what I opted for but if it was raining my run wouldn’t have happened. I feel they should remove those treadmills as they are hazardous. Outdoor pool had napkins floating in it and no one cleaning up things flying in. Outdoor hot tub was out of order and had a large black tarp over it which was a Bummer because I wanted to use at the end of the day and couldn’t. Besides these point’s everything else was good but as I mentioned for over $700 a night can do better!
Liza
Stayed 1 night in Sep 2023
Response from RM on Sep 5, 2023
We're happy to see the positives and we appreciate the constructive criticism on how we can improve. Thank you for choosing Ocean Place and we hope to see you again:)
10/10 Excellent
David
Aug 31, 2023
David
Stayed 1 night in Aug 2023
Response from Ocean Place Resort & Spa on Nov 6, 2023
Thank you for choosing Ocean Place Resort & Spa, we look forward to welcoming you back in the future!
Only things to mind is expensive in house food, indoor pool wasn’t heated, and massage would be better if either included or reduced price. Besides that mostly what you would expect out of a small resort.
Pedro
Stayed 4 nights in Aug 2023
Response from RM on Aug 31, 2023
Thank you for choosing Ocean Place and we hope to see you again!
6/10 Okay
Benno
Traveled with family
Aug 30, 2023
Liked: Cleanliness, staff & service
I liked the location but was not satisfied with the cleanliness and unavailabil;ity of the staff and the internet not allowing access.
Benno
Stayed 4 nights in Aug 2023
Response from RM on Aug 31, 2023
Thank you for choosing Ocean Place. Sorry to hear about the internet issue, we are replacing and upgrading the whole Wi-Fi system late in 2023.
Ocean Place has a great location. That is what brings us back frequently. The dining options can be a bit better however what they do serve is good. The pools are great and the Tiki Bar is the star!! Love tyhat the property is pet & family friendly.
Dimitrios
Stayed 2 nights in Aug 2023
Response from RM on Aug 31, 2023
Great to see the comments and thank you for choosing Ocean Place! We look forward to your next trip.