Exterior
Check availability

Reviews of The Ritz London

5 out of 5
The Ritz London
150 Piccadilly, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 763 out of 1000 reviews" "
Rating 8 - Good. 150 out of 1000 reviews" "
Rating 6 - Okay. 49 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a marvelous stay and would stay again in a heartbeat! We also had the most wonderful dinner at the hotel. Many thanks to the staff who helped us during our stay.
Stayed 2 nights in Mar 2024
Response from Saleh Gowili, General Manager at The Ritz London on Apr 5, 2024
Dear Jill,Thank you for your kind feedback. We look forward to welcoming you back.Best wishes,Saleh Gowili, General Manager at The Ritz London

6/10 Okay

amrik

Response from Saleh Gowili, General Manager at The Ritz London on Apr 8, 2024
Dear Amrik,We thank you for taking the time to provide us with your feedback.We would like to rectify this situation. If you feel comfortable and would like to telephone the hotel, or email our Duty Managers, to share your experience, we would sincerely appreciate it.Best wishes,Saleh Gowili, General Manager at The Ritz London

2/10 Terrible

amrik

Stayed 1 night in Mar 2024
Response from Saleh Gowili, General Manager at The Ritz London on Apr 8, 2024
Dear Amrik,We thank you for taking the time to provide us with your feedback.We would like to rectify this situation. If you feel comfortable and would like to telephone the hotel, or email our Duty Managers, to share your experience, we would sincerely appreciate it.Best wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

Richard

Stayed 2 nights in Mar 2024
Response from Saleh Gowili, General Manager at The Ritz London on Apr 7, 2024
Dear Richard,Thank you for your kind feedback.We look forward to welcoming you back soon.Best wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

Clay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Saleh Gowili, General Manager at The Ritz London on Mar 8, 2024
Dear Clay,We very much look forward to welcoming you back to The Ritz London Hotel.Best Wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel steeped in history everything was so nice. We loved it and the staff were amazing!
Stayed 1 night in Feb 2024
Response from Saleh Gowili, General Manager at The Ritz London on Feb 24, 2024
Dear Tracy, I am very glad to read that you loved your stay with us.I hope to see you back soon.Best wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

Nanette

Stayed 1 night in Jan 2024
Response from Saleh Gowili, General Manager at The Ritz London on Jan 20, 2024
Dear Nanette,Thank you for your feedback.We hope to see you very soon. Best Wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly amazing....
This was a truly amazing experience, the staff are extremely helpful,polite and professional as you would expect from the Ritz, during our stay we had the afternoon tea as most do and also ate in the main restaurant taking in the saturday night live show, this was a truly memorable night. The food was the best we have eaten and the whole ambience had to be experienced to understand how good it was, i don't have the words to do it justice. I really like the traditions of the hotel and love the fact they keep it from a time when things were done properly and with respect. If you like a very high level of service with friendliness and unique experiences then you must go and try it i dont think you would be disappointed.
Stayed 2 nights in Jan 2024
Response from Saleh Gowili, General Manager at The Ritz London on Jan 15, 2024
Dear Darren,Thank you for your kind review. We look forward to welcoming you back soon!Best wishes, Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

Michael

Stayed 3 nights in Jan 2024
Response from Saleh Gowili, General Manager at The Ritz London on Jan 12, 2024
Dear Michael,Thank you very much for your kind review and we hope to see you back with ourselves at The Ritz London Hotel soon!Best wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

Hasmig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Saleh Gowili, General Manager at The Ritz London on Jan 12, 2024
Dear Hasmig,Thank you for your feedback!We hope to see you very soon!Best wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

J

Stayed 1 night in Dec 2023
Response from Saleh Gowili, General Manager at The Ritz London on Dec 17, 2023
Dear J,Thank you very much for your kind review and we hope to see you back with ourselves at The Ritz London soon!Best wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

Shirin

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing experience at the Ritz. Would highly recommend!
Stayed 2 nights in Dec 2023
Response from Saleh Gowili, General Manager at the Ritz London on Dec 12, 2023
Dear Shirin, Thank you for taking the time to review your experience with us. We look forward to welcoming you back soon. Best Wishes,Saleh Gowili, General Manager at the Ritz London

8/10 Good

Lisa

Stayed 2 nights in Dec 2023
Response from Best Wishes, Saleh Gowili, General Manager at The on Dec 11, 2023
Dear Lisa,Thank you very much for taking the time to leave such a kind review. I am glad to see you had a wonderful stay and we look forward to our next opportunity to welcome you back.Best Wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Saleh Gowili, General Manager at The Ritz London on Dec 7, 2023
Dear Michelle,We very much look forward to welcoming you back to The Ritz!Best Wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

David

Stayed 2 nights in Nov 2023
Response from Saleh Gowili, General Manager at The Ritz London on Dec 5, 2023
Dear Mr David,Thank you for taking the time to leave such a kind response, we look forward to welcoming you back on a future occasion. Best wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

Darren

Stayed 1 night in Nov 2023
Response from Saleh Gowili, General Manager at The Ritz London on Dec 17, 2023
Dear Darren,Thank you for this 5/5 review!We look forward to welcoming you back soon!Best regards,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

Bo

Stayed 1 night in Nov 2023
Response from Saleh Gowili, General Manager at The Ritz London on Nov 24, 2023
Dear Bo,Thank you for your feedback and we hope to see you very soon!Best wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

FERPLAST

Stayed 1 night in Nov 2023
Response from Saleh Gowili, General Manager at The Ritz London on Nov 15, 2023
Dear FERPLAST,Thank you for your kind feedback!We hope to welcome you back very soon!Best Wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

N

Stayed 1 night in Nov 2023
Response from The Ritz London on Nov 9, 2023
Good evening, Thank you for taking the time to review your stay. We sincerely hope you enjoyed your time at The Ritz London and hope to welcome you in the near future.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
A calm CE and excellent stay
Stayed 1 night in Sep 2023
Response from Saleh Gowili, General Manager at The Ritz London on Oct 2, 2023
Dear Nicholas,I am happy to read you had an excellent stay!We hope to see you soon!Best Wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience of our stay was first class.I am quite critical of any failings of any kind, but, nothing about our stay was short of brilliant all round
Stayed 1 night in Sep 2023
Response from Saleh Gowili, General Manager at The Ritz London on Oct 1, 2023
Dear John,Thank you for your kind review!We are happy to see you really enjoyed your stay and we hope to welcome you back soon!Best Wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

Charles

Stayed 1 night in Sep 2023
Response from Saleh Gowili, General Manager at The Ritz London on Sep 17, 2023
Dear Charles,Thank you for your feedback!We hope to see you very soon!Best Wishes, Saleh Gowili, General Manager at The Ritz London

8/10 Good

Ross

Stayed 1 night in Sep 2023
Response from Saleh Gowili, General Manager at The Ritz London on Sep 8, 2023
Dear Ross,We all look forward to welcoming you back to The Ritz London Hotel!Best Wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

CHARLES, ALEXANDRIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The "Ritz Experience" is without parallel!
Response from Saleh Gowili, General Manager at The Ritz London on Aug 24, 2023
Dear Charles,Thank you for your kind words!We hope to welcome you again soon!Best Regards,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing, the staff were fantastic!
Response from Saleh Gowili, General Manager at The Ritz London on Sep 8, 2023
Dear Nicholas,Thank you for your kind words regarding our staff!We look forward to welcome you back!Best Wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is the highlight at this hotel - fantastic and friendly service.
Stayed 3 nights in Aug 2023
Response from The Ritz London on Aug 21, 2023
Good morning Paul, We thank you for taking the time to review your stay with us here at The Ritz London. We are so pleased to hear you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2023
Response from The Ritz London on Aug 23, 2023
Good afternoon Paul,Thank you for reviewing your stay with us. We are so pleased to hear you enjoyed your time at The Ritz London and we hope to see you again in the near future.

10/10 Excellent

Brianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We adored our stay at Ritz London this past weekend. Here’s my takeaways (we traveled to London on the first day and left London on our last so our time was limited at the hotel): * The service is impeccable. It was stalwart and not obsequious. * The history is palpable. It feels like a Time Machine in the best way. * The interiors are immaculate whether it’s your personal style or not. * The dining options are vast considering. Fancy dinner, fancy tea, the bar, the cigar lounge, room service. We did breakfast in the Dining Room which was a highlight, had a burger and fish sticks in the bar, and enjoyed a Cuban & scotch in the cigar lounge. All were lovely! Next time we will do dinner and tea because there will be a next time. * The location is unrivaled. See a show? Shop at Harrods? Visit Chuck and what’s her name? All walkable. * The souvenirs available to purchase are high quality and worthy of taking back to your dog sitter, MiL, et al. * The rooms (of which we had the regular sort) are gorgeously appointed and comfortable. Yet, this is my biggest demerit, they are a bit dowdy. Sure, it’s an old but the shower is a bit like a boat shower by size though the water pressure is fab. I vacillated & googled repeatedly things like “best hotels in London”, “Savoy vs Ritz”, “best place to stay in London”, you get the idea. Ultimately, we are very glad to have stayed there and all already planning our next visit, maybe as soon as this weekend!
Stayed 2 nights in Jul 2023
Response from Saleh Gowili, General Manager at The Ritz London on Jul 25, 2023
Dear Brianna,Thank you very kindly for such a great review. I am very glad to hear you had such a great time with ourselves and enjoyed our many services on offer. We certainly look forward to welcoming you back soon!Best Wishes, Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

David, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Superbly friendly and professional treatment by everyone there. Made you feel they are happy to host your stay. Expensive but truly a wonderful experience staying there
Stayed 4 nights in Jul 2023
Response from The Ritz London on Jul 29, 2023
Dear David, Thank you for taking the time to review your stay. We are delighted to have welcomed you to The Ritz London and are so pleased to hear you enjoyed your time with us.We do hope to welcome you back in the future.

10/10 Excellent

Yi Fang

Stayed 2 nights in Jul 2023
Response from Saleh Gowili, General Manager at The Ritz London on Aug 5, 2023
Dear Yi Fang,We are very thankful for this 5-star review!We look forward to welcoming you back on a future stay.Best Wishes,Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

LLOYD

Stayed 3 nights in Jul 2023
Response from The Ritz London on Jul 6, 2023
Dear Lloyd, Thank you for taking the time to review your stay. We are delighted to hear you enjoyed your stay with us here at The Ritz London and hope to welcome you back in the near future.

4/10 Poor

Edward

Liked: Property conditions & facilities
Disliked: Staff & service
Terrible service
Stayed 2 nights in Jun 2023
Response from The Ritz London on Jun 25, 2023
Good morning Edward, We thank you for taking the time to provide this feedback and are sorry our service was not to standard on this occasion. We would very much like to rectify this situation, if you feel comfortable and would like to phone or email through to our duty managers to share your experience, we would sincerely appreciate it.

10/10 Excellent

Beth

Stayed 1 night in Jun 2023
Response from The Ritz London on Jun 25, 2023
Dear Beth, We thank you for taking the time to review your stay. We are so pleased to hear that you enjoyed your time with us here at The Ritz London and hope to welcome you back in the future.

8/10 Good

J

Liked: Cleanliness, staff & service, room comfort
Great
Luxury hotel. Staff were very pleasant-couldnt do enough! They went over and above. Bathroom and room were gleaming clean. Food was nice. Small touches like a welcome card on arrival. Faulty tap & Sink / Blue stained floor section in the bathroom / didnt re fill fruit bowl
Stayed 2 nights in Jun 2023
Response from Saleh Gowili, General Manager at The Ritz London on Jun 19, 2023
Dear J, I am pleased to hear we where able to provide such a fantastic experience for yourself. We hope to be able to welcome you back again. Best Wishes, Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous indulgent stay
Stayed 4 nights in Jun 2023
Response from Saleh Gowili, General Manager at The Ritz London on Jun 20, 2023
Dear Diana, I am pleased to hear you enjoyed your stay. We certainly look forward to welcoming you back next time.Best Wishes, Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very special experience for a special occasion and was treated very well
Stayed 1 night in May 2023
Response from Saleh Gowili, General Manager at The Ritz London on Jun 12, 2023
I am delighted to hear you had a wonderful experience and am glad you enjoyed your special occasion! We look forward to welcoming you back. Best Wishes, Saleh Gowili, General Manager at The Ritz London

10/10 Excellent

Paul

Stayed 1 night in Jun 2023
Response from The Ritz London on Jun 25, 2023
Dear Paul,Thank you for taking the time to review your stay. We are so pleased to hear you enjoyed your time here at The Ritz London and hope to welcome you back in the future.

10/10 Excellent

Michael

Stayed 2 nights in Jun 2023
Response from The Ritz London on Jun 25, 2023
Dear Michael, We do appreciate you taking the time to review your stay. We are so glad to hear you enjoyed your time with us here and hope to see you again in the near future.

8/10 Good

James

Stayed 4 nights in May 2023
Response from The Ritz London on Jun 25, 2023
Dear James, Thank you for taking the time to review your stay. We do hope you enjoyed your time at The Ritz London and would be delighted to welcome you back in the near future.

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities, room comfort
Ritz stay
Amazingly attentive staff. Ambience of tranquil luxury. The standard of finish in the bathroom was acceptable but less than perfect.
Stayed 1 night in May 2023
Response from Saleh Gowili, General Manager at The Ritz London on May 25, 2023
We truly appreciate your glowing review of The Ritz. We hope we will be able to welcome you back in the future!Best Wishes, Sal

10/10 Excellent

Darren

Stayed 1 night in May 2023
Response from The Ritz London on Jun 25, 2023
Dear Darren, Thank you for taking the time to review your stay, we are so pleased to hear you enjoyed your time with us and hope to see you again in the future.

10/10 Excellent

Anne Christine

Stayed 1 night in Apr 2023
Response from The Ritz London on Jun 25, 2023
Dear Anne,Thank you for taking the time to review your stay, we are so pleased to hear you enjoyed your time with us at The Ritz London and hope to welcome you back again in the near future.

10/10 Excellent

Jenny

Stayed 3 nights in Apr 2023
Response from The Ritz London on Jun 25, 2023
Dear Jenny, Thank you for taking the time to review your stay, we do hope you enjoyed your time with us and hope to welcome you back in the near future.

10/10 Excellent

MIchael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 5th stay at The Ritz and as always an excellent experience. We’ll be back again in due course. Highly recommended
Stayed 2 nights in Apr 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Faison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything. From the moment I arrived, I was not allowed to do anything for myself. The concierge is amazing and can tell you anything about everything happening in London for all types of travelers. The atmosphere is pure luxury, the rooms are desgined beautifully, food is impeccable, my guys Joe and Simone in the cigar lounge are gonna show you a great time, etc, etc... you'll be fine.
Stayed 1 night in Apr 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply The Best !
Another faultless experience at the most beautiful hotel . Can’t wait to return. Lovely, friendly staff. Rooms beautiful. Food excellent. Location couldn’t be better . Thrilled with our wonderful stay !
Stayed 4 nights in Mar 2023

10/10 Excellent

Paul

Stayed 1 night in Mar 2023

10/10 Excellent

Nicholas

Stayed 1 night in Mar 2023