Studio Suite, 1 Queen Bed, Accessible, Kitchen (Apartment Style) | Premium bedding, minibar, in-room safe, desk

Reviews of Staybridge Suites London Heathrow - Bath Road, an IHG Hotel

4 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 757 out of 1014 reviews" "
Rating 8 - Good. 190 out of 1014 reviews" "
Rating 6 - Okay. 36 out of 1014 reviews" "
Rating 4 - Poor. 13 out of 1014 reviews" "
Rating 2 - Terrible. 18 out of 1014 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a pleasant surprise! Super easy check in, convenient to London Heathrow, super nice front desk staff and WONDERFUL BREAKFAST - variety of fresh fruits, meats, cheese, hot items, waffles, and delicious bakery included in rate. Adjacent to Holiday Inn if you wanted to walk next door to sports bar / restaurant. Our suite was spacious and clean. Would definately come back.
Stayed 1 night in May 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very close to airport for early morning flights. Very clean and met all expectations!
Stayed 1 night in May 2024

10/10 Excellent

SRIRAM

Stayed 1 night in May 2024

10/10 Excellent

Kelinde

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Take the bus from the holiday in next door.
Stayed 1 night in May 2024

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay before early flight. Free drinks and nibbles at 6-7 pm fantastic service and big quiet rooms😊
Stayed 1 night in May 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was super impressed by this property, it felt like a 5 star hotel to me. The hotel was spotless, the room was spacious and comfortable with all the amenities you could need, and all of the staff members I encountered were extremely friendly. The complimentary breakfast in the morning was also great with a variety of hot foods, pastries, fresh fruit, yogurt, etc. Highly recommend, I would definitely stay again!
Stayed 1 night in May 2024

8/10 Good

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property with great proximity to the airport. No food onsite, must go next door. No airport shuttle, taxi is the only way to the terminal.
Stayed 1 night in May 2024
Response from Anurag Bisht on May 19, 2024
Dear Carl,Thank you so much for your feedback.We are pleased to know that you liked the location of our hotel and had a great stay with us.In regards to your feedback for the restaurant, we have one restaurant which is located at the Holiday Inn wherein the guest from the Staybridge could also go and dine.In terms of the airport shuttle service, we as a hotel do not have any shuttle service as such of our own and the one running is taken care by the heathrow airport authority, however your feedback is highly important to us and will surely be shared with the higher management in which i believe you have intended to.Once again thanking you and hoping to serve you back again.Regards,Anurag BishtLobby Manager

10/10 Excellent

Rodolfo, Tampa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property states it is a 15 min walk from the airport. That's a mistake. Absolutely no way to walk to it. Taxi is required for any travel to/from this location. Otherwise hotel and adjoining restaurant were great. Very quiet for someplace so close to an airport. Breakfast was also fresh and with several options.
Stayed 2 nights in May 2024
Response from Anurag Bisht on May 18, 2024
Dear Rodolfo,Thank you so much for your valuable feedback.I am however sorry to read you concern pertaining to the distance of our hotel from the airport through walk.Please do accept my sincere apologies for the shortfall on this occasion.This has been noted and will surely be escalated to the respective department in which i believe you have intended to.Once again thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly appointed beautiful little apartments, friendly staff and nice atmosphere. One thing to be aware of is the parking, with the nearest spaces at the side filling up pretty fast and a bit of a trek from the spaces at the to the front of the hotel if you have bags. Overall, would be very happy to stay there again.
Stayed 5 nights in May 2024
Response from Anurag Bisht on May 12, 2024
Dear Christopher,Thank you so much for your valuable feedback.We are happy to hear that you liked the friendliness of our team members and liked the atmosphere of our hotel.In regards to your feedback pertaining to the way from the car parking, we do have another way from the car park and that is when you cross our hotel courtyard area.Thanking you once again and hoping to welcome you back.Regards,Anurag BishtLobby Manager

10/10 Excellent

Cynthia, Blanchard

Stayed 2 nights in May 2024

10/10 Excellent

Sophia, Grand Cayman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptionally friendly and helpful.
Stayed 1 night in May 2024
Response from Anurag Bisht on May 11, 2024
Dear Sophia,Thank you so much for your valuable feedback.We are happy to hear that you had an amazing stay with us and liked the helpfulness of our team members.Your feedback shall definitely be shared with our team members in which i believe you have intended to.Thanking you and hoping to serve you back again.Regards,Anurag BishtLobby Manager

8/10 Good

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No airport shuttle for an airport hotel was disappointing. With two hotels together they should have a shuttle even if it was for a fee.
Stayed 1 night in May 2024
Response from Anurag Bisht on May 9, 2024
Dear Gregory,Thank you so much for your feedback.I am however sorry to read your concern pertaining to your recent stay with us.In regards to the airport bus shuttle service, we as a hotel do not have any shuttle service as such and is totally taken care by the heathrow airport authority, however your feedback is of high importance to us and will surely be escalated the our higher management in which i believe you have intended to.Once again thanking you and hoping to serve you back again.Regards,Anurag BishtLobby Manager

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service
Staff was amazing!
Stayed 1 night in May 2024
Response from Anurag Bisht on May 6, 2024
Dear Elaine,Thank you so much for your valuable feedback.We are happy to hear that you had an amazing stay with us and liked the services of our team members.Your feedback is important to us and will surely be shared with our team members in which i believe you have intended to.Thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager

8/10 Good

Katherine, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anurag Bisht on May 3, 2024
Dear Katherine,Thank you so much for your feedback.We are happy to hear that you had comfortable stay with us and liked the overall experience.Your feedback is highly important to us and will surely be shared with our team members.Once again thanking you and hoping to serve you back again.Regards,Anurag BishtLobby Manager

8/10 Good

sabiah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet and network was not that great in the rooms
Stayed 2 nights in Apr 2024

8/10 Good

Earl

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pretty standard airport hotel. Only complaint; we had requested adjoining rooms for us and our kids. The staff originally had adjoining rooms for us, let us check in to one, but said the other wasn't available yet as it was being cleaned. Check back later. We did check back later only to find out that the room had been given to someone else.
Stayed 1 night in Apr 2024
Response from Shalu on Apr 25, 2024
Dear Earl, Thank you for staying with us and for taking the time to share your valuable feedback. I am sorry to see that only one of the adjoining rooms that had originally been assigned to you were given. Please accept our sincerest apologies for any inconvenience this may have caused.Your experience has been shared with our Front Office Department to ensure that this situation does not reoccur. We thank you once again and we hope to welcome you back with us soon should your travels bring you to London Heathrow. Kind Regards, Shalu Lobby Manager

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
I will stay here again
Stayed 1 night in Apr 2024
Response from Anurag Bisht on Apr 21, 2024
Dear Francisco,Thank you so much for your valuable feedback.We are happy to hear that you had an amazing stay with us.Your feedback is important to us and will surely be shared with our team members in which i believe you have intended to.Once again thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager

10/10 Excellent

Vivian

Stayed 1 night in Apr 2024

8/10 Good

Sergio, Plano

Stayed 1 night in Apr 2024

10/10 Excellent

jodi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient to travel at Heathrow
Stayed 1 night in Apr 2024
Response from Anurag Bisht on Apr 13, 2024
Dear Jodi,Thank you so much fro your valuable feedback.We are happy to see that you had an amazing stay with us and liked the location of our hotel.Your feedback is highly important to us and will definitely be shared with our team members in which i believe you have intended to.Once again thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager

10/10 Excellent

Kek Ming, IRVINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anurag Bisht on Apr 12, 2024
Dear Kek,Thank you so much for your valuable feedback.We are happy to hear that you had a comfortable stay with us and liked the overall experience of our hotel.Your feedback is important and will surely be shared with our team members in which i believe you have intended to.Once again thanking you and hoping to serve you back again.Regards,Anurag BishtLobby Manager

10/10 Excellent

Christa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Shalu on Apr 11, 2024
Dear Christa, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had a great stay.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager

8/10 Good

Monica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This small hotel was a real surprise. Our first time in London, we picked this option completely blind, guided by the location on the map and the reviews. Well, it did not disappoint. The property itself is very quintessential London. The street is very quite but just around the corner, half a block a way, the area comes to live with shops, restaurants and bars, and three tube stations (2 lines). Hyde Park a short walking distance. The property was clean, comfy beds, nice linens and generous breakfast at a very reasonable price. Staff was very kind and helpful when we had questions. We will definitely stay at this property again. Hopefully soon!
Stayed 1 night in Apr 2024
Response from Shalu on Apr 10, 2024
Dear Monica, Thank you for staying with us and for taking the time to share your valuable feedback. I am so pleased to read that you had enjoyed your stay and that the room and facilities of our Hotel were to your liking and convenient for your travels.I will be sharing your positive feedback and compliments regarding our helpful staff across the entire Hotel team.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager

10/10 Excellent

Eduard

Stayed 2 nights in Apr 2024

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Positive points: lovely room, can’t fault the facilities at all. Convenient for the airport and parking is a real bonus, as was social hour. Negative point: receptionist said she’d booked a minicab for 0425 as requested but she hadn’t, causing us considerable anxiety. The night receptionist was very helpful and he organised a taxi so we were at the airport by 0515. I would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Anurag Bisht on Apr 9, 2024
Dear Alison,Thank you so much for your feedback.We are pleased to know that you liked the facilities of our hotel and had a comfortable stay with us.I am however sorry to read of your concerns with regards to booking a cab which was missed by one of our team member, but i believe my night team did manage to book you one on your mentioned time.I once again apologies for the trouble which was faced by you and hoping to serve you back again.Regards,Anurag BishtLobby Manager

10/10 Excellent

Chandar, White Plains

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport (T5) and very quiet place. Breakfast was great too. Overall friendly staff and environment. Excellent for family visit for London attractions.
Stayed 3 nights in Mar 2024
Response from Anurag Bisht on Apr 6, 2024
Dear Chandar,Thank you so much for your valuable feedback.We are pleased to know that you enjoyed your breakfast and liked the location of our hotel.Your feedback is important to us and will surely be shared with our team members in which i believe you have intended to.Once again thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager

8/10 Good

HERNAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful English buffet breakfast included
Stayed 1 night in Mar 2024
Response from Anurag Bisht on Apr 5, 2024
Dear Hernan,Thank you so much for your valuable feedback.We are happy to hear that you had a great stay with us and liked the hotel breakfast.Your feedback shall definitely be shared with our team members in which i believe you have intended to.Once again thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Anurag Bisht on Apr 1, 2024
Dear Richard,Thank you so much for your feedback.We are happy to hear that you had a great stay with us.Your feedback shall surely be shared with our higher management.Once again thanking you and we hope to serve you back again.Regards,Anurag BishtLobby Manager

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location with bus stop outside the front door. Excellent breakfast. Room was well appointed.
Stayed 3 nights in Mar 2024
Response from Anurag Bisht on Apr 1, 2024
Dear Mark,Thank you so much for your valuable feedback.We are pleased to hear that you liked the location of our hotel and enjoyed the breakfast.Your feedback is important to us and shall surely be shared with our team members.Once again thanking you and we hope to serve you back again.Regards,Anurag BishtLobby Manager

8/10 Good

Kulvinder

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning needs to be more detailed.
Stayed 4 nights in Mar 2024
Response from Shalu on Mar 30, 2024
Dear Kulvinder,Thank you for staying with us and for taking the time to share your valuable feedback. I am disappointed to read that the cleanliness of our property did not meet your expectations.I will be sharing your feedback with our Housekeeping team to ensure that thorough checks are done once the cleaning process has been completed.We thank you once again for your valuable feedback and we hope to welcome you back with us soon.Kind Regards,ShaluLobby Manager

10/10 Excellent

Laura, Rogers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Tingting

Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space. Conveniently located close to bus stops for the airport. Staff was excellent.
Stayed 1 night in Mar 2024
Response from Anurag Bisht on Mar 23, 2024
Dear Robert,Thank you so much for your valuable feedback.We are happy to hear that you liked the location of our hotel and had a comfortable stay with us.Your feedback is of high importance to us and will surely be shared with our team members by which i believe you have intended to.Once again thanking you and we hope to welcome you back again.Regards,Anurag BishtLobby Manager

10/10 Excellent

Hazel

Traveled with partner
Excellent facilities; staff very friendly and helpful; quiet and very clean.
Stayed 1 night in Mar 2024
Response from Anurag Bisht on Mar 23, 2024
Dear Hazel,Thank you so much for your valuable feedback.We are happy to see that you liked the cleanliness and the facilities of our hotel.Your feedback shall definitely be shared with our team members by which you have intended to.Thanking you and we hope to welcome you back again.Regards,Anurag BishtLobby Manager

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment suite was perfect and hotel facilities were equally as good!
Stayed 2 nights in Mar 2024
Response from Anurag Bisht on Mar 21, 2024
Dear Jeff,Thank you so much for your valuable feedback.We are pleased to hear that you liked the apartments and the facilities of our hotel.Your feedback is of utmost important to us and will surely be shared with our team members by which you have intended to.Thanking you and hoping to welcome you back again.Regards,Anurag BishtLobby Manager

10/10 Excellent

SANDEEP

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 1 night in Mar 2024
Response from Anurag Bisht on Mar 20, 2024
Dear Sandeep,Thank you so much for your feedback.We are happy to hear that you had a comfortable stay with us.Your feedback is highly important and will surely be shared with our team members.Once again thanking you and we hope to serve you again.Regards,Anurag BishtLobby Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms, convenient restaurant and easy shuttle to the airport.
Stayed 1 night in Mar 2024
Response from Anurag Bisht on Mar 20, 2024
Dear Kathleen,Thank you so much for your valuable feedback.We are happy to hear that you liked the hotel rooms and enjoyed the facilities of the shuttle bus service. Your feedback is highly important to us and will surely be shared with our team members.Once again thanking you and we hope to welcome you back again.Regards,Anurag BishtLobby Manager

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay before leaving UK. Brilliant room service and front desk. Gourmet breakfast. Big room space.
Stayed 1 night in Mar 2024
Response from Shalu on Mar 19, 2024
Dear Wei, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had enjoyed your stay.Your positive feedback regarding our teams will be shared amongst all of our colleagues.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager

10/10 Excellent

Darrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch staff. Extremely clean and quiet. Bus stop is in front of the hotel, giving easy access to airport and the tube
Stayed 5 nights in Mar 2024
Response from Shalu on Mar 18, 2024
Dear Darrell, Thank you for staying with us and for taking the time to share your valuable feedback. I am pleased to hear that the Hotel and facilities were to your liking and that the location was convenient for your travels.Our top notch teams will be notified of your compliments.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Easy airport access. Pleasant stop.
Stayed 1 night in Mar 2024
Response from Anurag Bisht on Mar 13, 2024
Dear William,Thank you so much fro your valuable feedback.We are pleased to hear that you liked the location of the hotel and had a pleasant stay.Your feedback is of high importance and will surely be shared with our team members by which i believe you have intended to.Thanking you and we hope to welcome you back again.Regards,Anurag BishtLobby Manager

10/10 Excellent

Curtis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Shalu on Mar 7, 2024
Dear Curtis, Thank you for staying with us and for taking the time to share your valuable feedback. I am glad to read that you had an excellent stay.We very much look forward to welcoming you back with us soon. Kind Regards, Shalu Lobby Manager

8/10 Good

greg

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
One night stay only, all good
Stayed 1 night in Feb 2024
Response from Anurag Bisht on Mar 1, 2024
Dear Greg,Thank you so much for your feedback.We are pleased to know that you had a great stay and enjoyed your trip.Your feedback is important and will surely be shared with our team.Thanking you and hope to welcome you back again.Regards,Anurag BishtLobby Manager

10/10 Excellent

Cherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. We like our room so much. My kids love the breakfast buffet.
Stayed 2 nights in Feb 2024
Response from Shalu on Feb 28, 2024
Dear Cherry,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience. I am thrilled to read that you had an excellent stay and that the room was to your liking.It is also wonderful to hear that your children enjoyed the breakfast buffet, I will be sharing your compliments with the entire team.We look forward to welcoming you back with us soon. Sincerely,Shalu Lobby Manager

4/10 Poor

Phyllis

Traveled with family
The receptionist's preoccupation during check-in pointed to an inadequate level of service. Additionally, there was only one hand towel and one face towel in the room, which is insufficient for two people.
Stayed 1 night in Feb 2024
Response from Shalu on Feb 28, 2024
Dear Phyllis,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience.I am sorry to hear of your arrival experience which did not meet your expectations. Please be assured that this is not of our usual standards and we will use your comments to coach our team in order to provide a better experience in the future.Please note, additional towels are kept in the wardrobe, should they be missing, extra towels can be requested for via our Front Desk.Again, thank you for sharing your comments and we hope to welcome you back with us should your travels bring you to London Heathrow.Sincerely,Shalu Lobby Manager

8/10 Good

Myrigold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than English breakfast
Staff were great. There was a variety of breakfast items. Beds were comfortable.
Stayed 2 nights in Feb 2024

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in all
Stayed 2 nights in Feb 2024
Response from Anurag Bisht on Feb 13, 2024
Dear Desmond,Thank you so much for your valuable feedback.We are pleased that you had a comfortable stay and enjoyed your trip.Hoping to welcome you back again.Regards,Anurag BishtLobby Manager

10/10 Excellent

Tina

Stayed 1 night in Feb 2024

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024