Standard Triple Room, Multiple Beds | Blackout drapes, free WiFi, bed sheets
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Reviews of OYO Mystay Inn

2.5 out of 5
OYO Mystay Inn
19 Warwick Rd, London, England

Reviews

6.0
Rating 10 - Excellent. 13 out of 62 reviews" "
Rating 8 - Good. 13 out of 62 reviews" "
Rating 6 - Okay. 11 out of 62 reviews" "
Rating 4 - Poor. 8 out of 62 reviews" "
Rating 2 - Terrible. 17 out of 62 reviews" "

7.0/10

Cleanliness

6.0/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rubbish staff, racist Asian man
Stayed 3 nights in Oct 2020

10/10 Excellent

R

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inverness terrace
Nice clean hotel with friendly and helpful staff. Good shower but I did find the towel a bit small.
Stayed 2 nights in Oct 2020
Response from Karen on Oct 8, 2020
Delighted to hear your words of praise. We will ensure to provide a consistent service in the future as well. Have a pleasant day ahead. Regards, Karen

2/10 Terrible

Verified traveler

the hotel is closed and they charged me
Stayed 1 night in Apr 2020
Response from Chris on Jul 7, 2020
Apologies for the inconvenience caused, we have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Chris

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unprofessional, Amateurish, Extremely Poor.
This was without doubt the worst experience of booking a stay in London. I shall never make a booking at a OYO hotel again and I have advised friends, family and work colleagues to steer clear. I booked 4 nights at My Stay Inn in Earl's Court, London. When I arrived the front door was locked and another customer was also trying to gain access. After 30 minutes on a call I was told by the call centre that they didn't have a room for me despite my having a confirmation. The other customer found that when she went to her room it was already occupied. She eventually gave up in frustration and just left. I said that I was not prepared for them to locate another OYO hotel nearby and to cancel my booking. They refused to do that so I simply left and checked in elsewhere. A guest at the hotel said that he had seen the same thing with several other bookings on previous days. To me this is nothing more than a breach of contract and might be considered sharp practice or a scam. Overbook your rooms then refuse to cancel or refund to very angry and frustrated customers. Crap.
Stayed 4 nights in Mar 2020
Response from Ammy on Mar 11, 2020
Hi, We regret the trouble caused. Be assured, this feedback has been passed to our concerned team and necessary steps will be taken to avoid such issues in the future. Looking forward to hosting you with an awesome experience in the future. Regards, Ammy

8/10 Good

Mary, Australia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in this hotel a few times on business. It is well-priced for central London with new and freshly decorated decor. It is good value for money!
Stayed 2 nights in Feb 2020
Response from Ammy on Mar 4, 2020
Hi Mary, That is what we love to hear from our valued guest. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Ammy

2/10 Terrible

Alexander

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a fan when hotels list that they have wifi when it actually does not work. I also contacted them about it and they said it will be fixed butdureing my stay it did not work.
Stayed 2 nights in Feb 2020
Response from Ammy on Feb 23, 2020
We never expect any of our guests to face such issues, Alexander! We are extremely apologetic after knowing this kind of hassle faced by our guests. We have shared this with our team to take the necessary actions to ensure it does not repeat. Regards, Ammy.

6/10 Okay

Madeleine, Tinbeerwah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a good budget place in a great area of London. The problem issue is with the management of check-in as there is no front desk. There is a central number (the only number on the confirmation email) that co-ordinates properties the accommodation group owns - - and while helpful they have no real understanding of how this property works eg telling me there was reception there! - this was when I rang them to confirm checkin arrangements after noting in reviews there had been regular issues with checkin/codes. (I had also emailed them unsuccessfully) The issue it panned out is that you are meant to get sent an email link with the security codes for the front door and to access your own unit door once inside - however these links are not always being sent or something! - with the result that people turn up at check-in time and can't get in! There is only a mobile number on the door to ring (so you need a local sim etc) and the person is not always available (understandably) so if you are lucky someone will be arriving/leaving and let you in the main door where you can wait in the corridor till you can get hold of the local co-ordinator to get details to access your room! This is what happened to us, and to 2 groups of people arriving when we were leaving! I have registered my concerns with the phone check-in person who will pass it on and I hope they are able to manage check-in better in the future as this is a good budget stay otherwise.
Stayed 1 night in Feb 2020
Response from Ammy on Feb 20, 2020
Hey, Madeleine! We understand the disappointment with our services. Certainly not the kind of experience we would want our guests to have. We will cascade the feedback to our concerned team for future improvements. Looking forward to a long and meaningful association with us in the future. Regards, Ammy.

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ammy on Feb 14, 2020
Hey, Peter! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Ammy.

6/10 Okay

NIKOLAOS

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern but noisy
Modern room but really noisy. Needs double glazed windows as its one step away from the street!
Stayed 2 nights in Feb 2020
Response from Cheshta on Feb 12, 2020
Hi, Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Ammy on Feb 8, 2020
Sincere Apologies. We are disappointed to see that our guest is dissatisfied with our services, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly :) Regards, Ammy.

6/10 Okay

Emran

Stayed 2 nights in Feb 2020
Response from Cheshta on Feb 8, 2020
Hi, Emran! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value stay for New Years. Good condition room, tiny but still great. Getting in touch with the property was a pain, since I needed the 4 digit code before entering. Number goes unanswered generally and no replies to emails, even Expedia couldn't get in touch with them for 2 days. I then found their details online somehow. Would suggest improving their contact details, both email and phone. They did apologize, but still - needless stress for what should be standard customer service.
Stayed 1 night in Dec 2019
Response from Ammy on Jan 26, 2020
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

10/10 Excellent

Mary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ammy on Jan 26, 2020
Hey, Mary, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

2/10 Terrible

LUIS

Business traveler
Disliked: Staff & service
Stayed 1 night in Jan 2020
Response from Ammy on Jan 26, 2020
Sincere Apologies, Luis! We are disappointed to see that our guest is dissatisfied with our services, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly :) Regards, Ammy.

10/10 Excellent

Emran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ammy on Jan 18, 2020
Hey Emran, It is always good to see our guests happy. Such feedback helps us. Keep them coming :)

10/10 Excellent

Emran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ammy on Jan 18, 2020
Hey, Emran, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Good value budget hotel room in a handy location. Great for tube station but also not too far to walk to v&a harrods etc. room very tiny. Getting access into the hotel was a real problem. The keypad is temperamental& does not work consistently .... The helpline was not manned constantly & I was not the only guest who found themselves outside unable to gain access. The lack of a manned reception means you need to have a 24hr manned phone line. Or an upgraded door entry system. Overall a good value budget place to stay.
Stayed 3 nights in Jan 2020
Response from Ammy on Jan 17, 2020
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

10/10 Excellent

Emran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Cheshta on Jan 16, 2020
Thanks for the perfect rating, Emran! Hope to host you soon. Looking forward to your continuous love and support :) Regards, Cheshta

6/10 Okay

Radhika

Disliked: Cleanliness, room comfort
The room got changed at the last minute. And it was small but what we expected. It was a bit dirty and run down and the mattress was really soft. There was a constant creaking throughout the night as well. Overall did not sleep well.
Stayed 1 night in Dec 2019
Response from Cheshta on Jan 16, 2020
Hi, Radhika! Sorry for the trouble faced. We have duly noted your feedback and ensure better services in the future. Have a nice day ahead :) Regards, Cheshta

8/10 Good

James

Liked: Cleanliness, room comfort
Smart and value for money..but some shortcomings
Good: Smart rooms, very comfortable bed, good location, good value for money Bad: check is supposed to be by keypad but no code sent but there is a reception? unclear procedure. TV received no channels at all and will only allow you to screen mirror from phone, no net curtain/privacy at main window and on another small window no curtain at all, so very light at night.
Stayed 1 night in Jul 2019

2/10 Terrible

Ivy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst living experience ever ! The air-con could not function at all. The staff first told us she would arrange technician or change the room for us the next day. But then on the next day, the staff said that the air-con’s issue is a common problem to all the rooms and no technician could come to fix at the moment and no room could be changed. After checking other reviews on the property, I found that the air-con has long been an issue, which means that the hotel had not fixed the problem at all. Second, the property is located near the roads and the rooms are not soundproofed, so you can experience all sort of noisy traffics day and night. Third, there is a ridiculous light installed right outside our window which was so bright that heavily affect our sleeping. Not to mention other issues such as flooding in the bathroom and the ridiculous under-sized toilet seat resulting in a large gap in the front.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really pleased to have a kettle with big cups ,not mentioned on the booking,I think it should be ,usb charging facility on electrical sockets was good wifi worked.unfortunately couldnt get the tv to work but it didnt matter as was out till gone 11pm,the toilet roll holder was hanging off the wall overall a great space to stay for the price,half hour walk from royal albert hall,happy to reccomend this property
Stayed 1 night in Jun 2019
Response from Ammy on Jun 29, 2019
Hi! Thanks for spending your valuable time to write the review. Surely, we’ll work on your feedback for a better guest experience in the future. Hope to host you soon :) Regards, Ammy

10/10 Excellent

Oana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

2/10 Terrible

Mehdi

Wi-Fi was not working, TV was brokage, no room maintenance
Stayed 2 nights in Nov 2018

10/10 Excellent

Luiz Avelar

Great staff, everything new, clean and working perfectly, and location was brilliant. Rooms are not spacious but perfect for a good night of sleep
Stayed 4 nights in Nov 2018

6/10 Okay

J, Bristol

Liked: Cleanliness
Make sure your read instructions before coming to hotel to check in. Didn't read emails before, so didn't realise this and didn't bring any ID, so had to leave them my bank details, which I really wasn't happy with! Never been asked to give or show ID before, to book a room in London. Room was cosy. Room was long and narrow, not square. Beds were comfortable, but could've done with a double duvet instead of single duvet. Could've got cold at night as it was too small. Also the curtains were not big enough to keep out the outside light. there was one on the outside of building next to window that keep going on and off. Also couldn't get the TV to work, no programmes installed and no instructions for the free play on tv. Nice to see shower products left for guests to use. And don't forget to leave keys in room or you will be charged. Too many things to remember about hotel requirements, if you don't print out email, if you forget them you will be charged for it. It was alright for a night and was close to Earls Court tube station.
Stayed 1 night in Oct 2018

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value stopover
Good value, simple but clean room, good shower & bed Fairly noisy road outside, but no problems sleeping Good pubs & shops nearby
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to use as a base
I have stayed here quite a few times over the last couple of months due to work needs, it is a good hotel, the staff are friendly etc. But unfortunately due to the refurbishment work going on, a couple of things are not that great. The TVs have not been tuned to get English channels so unless you have Netflix...no TV. The noise from work going on can be annoying if you’re a light sleeper or want a lie in. Also you can hear next door depending on the room you’re in... like I said good as a base, you can use it due to the great proximity to the station and close restaurants but I’m not sure if I would stay here except for the cheap rooms. The hotel itself is very clean and the beds are really comfortable. But it is quite noisy.
Stayed 2 nights in Oct 2018

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Room comfort
Hotel? Not quite...
Hotel? I’m sorry to say, but not really... It has potential, but it just seems to be a rush job. Don’t get me wrong there are some positives about this place, but I thought to mention the negatives so potential customers and owners/managers alike have an idea of what can be fixed. The front door was a plank of wood, door bell wasn’t installed yet and there is no indication of the hotel at street levels so I had to look for it for a while. Getting into the room, it is minuscule, the tv channels weren’t installed yet and there coffee marks on the mugs from previous stayers. The reason I say the hotel denomination has to be reviewed is because it felt more like having a room in a shared house. The room i stayed (4) is main road facing and even with all windows closed it is impossible to have a rested night sleep. I had to turn the fan on level 3 to drowse down traffic noise just outside the room. I did think that for the price it could have a balancing effect but no. I paid what I paid and didn’t even have a god sleep. I won’t be staying again in the future.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiny but pretty room
Entrance door is a bit unwelcoming but room is a newly refurbished very cheerful! House keeping service was not everyday.
Stayed 2 nights in Sep 2018

6/10 Okay

Jonathan, Swansea

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Room fine, reception poor English and manners
Room clean and tidy, on suite also great all new. Unhappy with building work 930 in morning derectly out side my door. Unable to complain as no reception till 3 and then her English and manners were poor. Communications skills lacking.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Nice hotel but need works
The room was pretty nice but the hotel wasn’t easy too find as there was no sign at the door. It was still under construction so they didn’t even have a bell outside.
Stayed 1 night in Sep 2018

8/10 Good

gillian

Lifestyle hotel -wembar
Very clean family hotel.currently being refurbished.ignore the negative comments and try for yourself.Only problem really sink was too small to fill kettle up &kettle was very small. Hotel located really close to the Tesco, shops & other things.wi do not constant though for smart tv, but didn't matter.
Stayed 1 night in Aug 2018

2/10 Terrible

Danijel

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2020
Response from David on Jun 16, 2020
Hi, Danijel! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, David!

6/10 Okay

Nathalie

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
Hotel hatte eine gute Lage und war sauber. Leider waren die Betten sehr durchgelegen und es hat durch das Fenster gezogen und war sehr laut. Für ein paar Tage ist es aber in Ordnung
Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveler

Stayed 3 nights in Mar 2020
Response from Ammy on Mar 14, 2020
Hi, We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Oliver

8/10 Good

Garnier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2020
Response from Ammy on Mar 11, 2020
Thanks a ton for the amazing rating, Garnier. We are glad that we succeeded in matching your experience with your expectations. Regards, Ammy

4/10 Poor

Aaron

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Not a hotel in the common use of the term.
The code to enter the front door was not provided, the carpet throughout the structure, including in the room was dirty, there was a-tip on the floor and it was not mine, the Wi-Fi did not work, the receptionist/cleaning person did not speak English, the shower had lukewarm water. I understand that the price is extremely low, so the sink is the size of that of an airplane, the size of the room being extra small and the bed is home made with scraps of wood, but that does not in my view justify everything else neglect. It should not be publicized as a hotel, but a hostel probably.
Stayed 2 nights in Mar 2020
Response from Ammy on Mar 18, 2020
Hi Aaron, We truly regret the inconvenience caused. This is not the kind of experience we are known for, however, we have shared the stern feedback with our team so that corrective actions can be taken leading to this concern to ensure a relaxing stay for our guests when they visit us next time. Looking forward to a long and meaningful association with us in the future. Regards, Ammy

8/10 Good

Verified traveler

Business traveler
Stayed 2 nights in Feb 2020
Response from Ammy on Mar 6, 2020
Hi, Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Ammy

2/10 Terrible

Rijad

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Ammy on Mar 18, 2020
Hi Rijad, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ammy

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Ammy on Mar 3, 2020
Hi, Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Ammy

2/10 Terrible

Jihae

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020
Response from Ammy on Mar 2, 2020
Hi, Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Ammy

4/10 Poor

Lena

Disliked: Cleanliness, staff & service
Die Rezeption ist nicht täglich besetzt und erst nach einer Stunde Wartezeit (und einem Anruf bei Hotels.com) konnten wir jemanden auf einer der 5 angegebenen Nummern erreichen. Die Reinigungskraft die uns zum Zimmer brachte konnte kein Englisch und eine Verständigung war somit nur durch Google Übersetzer möglich. Das wlan funktionierte während des gesamten Aufenthalts nicht. Auch nachdem wir die Kontaktperson angeschrieben haben und ein neues Netzwerk und Passwort erhalten haben, ging dieses nicht. Die Sauberkeit lies leider sehr zu wünschen übrig. In den bereitgestellten Tassen war Staub, die Duschkabine hatte Flecken auf dem Boden und Rost an der brause. Auf dem Teppichboden waren Flusen und Flecken. An der Garderobe hing nur ein einziger Bügel. Obwohl wir eine Woche im Hotelzimmer waren wurden weder die Bettwäsche noch die Handtücher ausgetauscht. Das Wasser in der Duschkabine lief erst nach einer Stunde ab, somit konnten wir diese auch nie ordentlich ausspülen da es sich direkt wieder gestaut hat. Ich bin mir dessen bewusst das wir kein Vermögen für die Unterkunft bezahlt haben, dafür kann ich gut und gerne in der Ausstattung und dem Service Abstriche machen aber wenn es um die Grund Hygiene und Sauberkeit geht, verstehe ich ein nachlässiges Verhalten nicht.
Stayed 7 nights in Feb 2020
Response from Ammy on Mar 2, 2020
Hallo Lena! Wir bedauern zutiefst, dass Sie solche Erfahrungen mit uns gemacht haben. Wir haben dasselbe an unser relevantes Team weitergeleitet, um sicherzustellen, dass dies keinem unserer Gäste jemals wieder passiert. Bitten Sie Sie, unsere aufrichtige Entschuldigung anzunehmen, und wir versprechen, uns Tag und Nacht zu bemühen, um Ihre Erwartungen in Zukunft zu erfüllen. Grüße, Ammy.

2/10 Terrible

Adrien

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Deplorable
Personne à l’arrivée. Pas de code pour déverrouiller la porte. Un autre voyageur a ouvert la porte. Ensuite attente pendant plus d une heure pour libérer la chambre et faire Partiellement le ménage... wifi et tv ne fonctionnait pas. J ai sollicité par e-mail le responsable sans réponse. Peinture écaillée dans la salle de bain. Spot plafond salle de bain avec variation de luminosité Certainement pas aux normes....
Stayed 5 nights in Feb 2020
Response from Ammy on Mar 2, 2020
Salut, Adrien! Nous sommes extrêmement désolés de savoir que votre expérience avec nous n'a pas été agréable. Nous travaillerons certainement sur vos commentaires pour fournir la meilleure expérience possible la prochaine fois, Ammy.

4/10 Poor

RicoO.

Traveled with family
Liked: Cleanliness, amenities
Rechts zentral in guter Lage. Zimmer klein aber für 2-3 Tage gut. Sauberkeit OK. Kein Kaffee nachfüllen möglich. Sehr dünne Wände. Gute Lokale und UBahn Fussweit.
Stayed 2 nights in Feb 2020
Response from Ammy on Mar 2, 2020
Wir erwarten nie, dass einer unserer Gäste mit solchen Problemen konfrontiert wird, Rico! Wir entschuldigen uns sehr, nachdem wir diese Art von Ärger kennen, mit dem unsere Gäste konfrontiert sind. Wir haben dies mit unserem Team geteilt, um die erforderlichen Maßnahmen zu ergreifen, um sicherzustellen, dass es sich nicht wiederholt. Grüße, Ammy.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Kein Service /lediglich ein Schlafplatz
Der Service war nur auf digitalem Wege möglich An der Rezeptionshotline ist mehrmals keiner Ran gegangen Das Zimmer war im Erdgeschoss und einem Meter neben der Hauswand wurde der Müll gestapelt Die Temperatur der Dusche konnte man nicht verstellen
Stayed 3 nights in Feb 2020
Response from Ammy on Mar 1, 2020
Wir erwarten niemals, dass sich einer unserer Gäste solchen Problemen stellt. Wir entschuldigen uns sehr, nachdem wir diese Art von Ärger kennen, mit dem unsere Gäste konfrontiert sind. Wir haben dies mit unserem Team geteilt, um die erforderlichen Maßnahmen zu ergreifen, um sicherzustellen, dass es sich nicht wiederholt. Grüße, Ammy.

10/10 Excellent

Manon, Paris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très joli appartement de ville et très bien situé pour des visites dans le centre de Londres. L'endroit est vraiment agréable et typique londonien. Je recommande
Stayed 2 nights in Feb 2020
Response from Ammy on Mar 1, 2020
Merci pour ton appréciation, Manon! Nous espérons vous offrir un service cohérent à chaque fois. Cordialement, Ammy.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dårlig internett- jeg fikk ikke noe kode før pr. Email. * rom var alt for kaldt* tv/kanal fungere ikke. * dyne alt for tynn. Jeg bestiller ikke denne hotel igjen.
Stayed 2 nights in Feb 2020
Response from Ammy on Mar 23, 2020
Dette er ikke opplevelsen vi ønsker at du skal ha. Vi vil dypdykk i dette problemet og vil gjøre vårt beste for å forbedre opplevelsen din med oss. Hilsen Ryan

4/10 Poor

Hojin

Traveled with family
Disliked: Staff & service, room comfort
호텔 위치만 좋고 나머지는 모두 별로입니다.
셀프 체크인 호텔이라는 안내를 전혀 미리 받지 못한 채 도착해서 게시된 안내 내용을 보고 이메일을 보내서 겨우 방배정을 받았습니다. 당연히 미리 이메일로 안내해 주었어야할 내용이었습니다. 호텔 내 상주 직원이 없어 불편했고(체크인이 가능한 오후 3시에 도착했음에도 불구하고), 배정받은 방의 창은 전혀 방음이 되지 않아 잠을 이루기 어려웠으며, 완전히 내부 바닥이 까맣게 타버린 커피포트가 있어서 이메일로 항의하여 다른 방에 있는 것으로 교체하여 사용했습니다. 우연히 복도에서 만난 다른 여행객은 밤에 도착하여 이메일 안내 답장을 전혀 받지 못해 급하게 다른 숙소에서 잠을 자고 이튿날 아침에 다시 호텔로 와서 항의 연락을 하는 등 황당한 일을 겪었습니다.
Stayed 2 nights in Feb 2020
Response from Ammy on Feb 22, 2020
We never expect any of our guests to face such issues. We are extremely apologetic after knowing this kind of hassle faced by our guests. We have shared this with our team to take the necessary actions to ensure it does not repeat. Regards, Ammy.

2/10 Terrible

Verified traveler

Stayed 6 nights in Feb 2020
Response from Cheshta on Feb 20, 2020
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Cheshta