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Reviews of London Elizabeth Hotel

4 out of 5
London Elizabeth Hotel
Lancaster Terrace, Hyde Park, London, England

Reviews

5.8
Rating 10 - Excellent. 99 out of 1001 reviews" "
Rating 8 - Good. 257 out of 1001 reviews" "
Rating 6 - Okay. 253 out of 1001 reviews" "
Rating 4 - Poor. 220 out of 1001 reviews" "
Rating 2 - Terrible. 172 out of 1001 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Daniel

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for me
Awful hotel. No respect for guests.
Stayed 1 night in Jun 2023
Response from Hotel Guest relation team on Aug 22, 2023
Thank you for your feedback

2/10 Terrible

John

Stayed 1 night in Jul 2023
Response from Hotel Guest relation team on Aug 22, 2023
Thank you for your feedback

10/10 Excellent

Mark

Stayed 6 nights in May 2023

2/10 Terrible

Paul

Stayed 3 nights in May 2023
Response from Hotel guest relations team on Jun 7, 2023
Thank you for your email

2/10 Terrible

Chris

Stayed 1 night in Apr 2023
Response from Hotel Guest relations team on May 9, 2023
Thank you for your feedback

4/10 Poor

Felipa

Disliked: Cleanliness, property conditions & facilities
Dusty books tel not working curtains old& falling apart Staff moved us out bec of leak ?to another hotel
Stayed 6 nights in Mar 2023
Response from Hotel Guest relations team on Mar 20, 2023
Thank you for your feedback

2/10 Terrible

Imelda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We don’t stay
Stayed 3 nights in Mar 2023
Response from Hotel guest relations team on Mar 16, 2023
Thank you for your feedback

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Needs a lot of TLC.
Hotel and room very tired and dated. In dire need of a refurbishment. In its current state, at a push it should be rated 3 stars but definitely not 4.
Stayed 1 night in Mar 2023
Response from Hotel Guest relations team on Mar 7, 2023
Thank you for the feedback

8/10 Good

Patrick

Stayed 2 nights in Mar 2023
Response from Hotel Guest relations team on Apr 13, 2023
Thank you or your feedback

4/10 Poor

Reginald

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hotel is really run down.
Hotel is really run down. Great location. Bathroom door wouldn't shut, elevator was horrible. Room wifi is worthless
Stayed 2 nights in Feb 2023
Response from Hotel Guest relations team on Mar 3, 2023
Thank you for your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Interesting stay
Great location. Comfy beds. The decor needs updating! Not the best breakfast but the staff were lovely.
Stayed 2 nights in Feb 2023
Response from Hotel Guest relations team on Feb 27, 2023
Thank for your feedback

2/10 Terrible

Alastair

Stayed 3 nights in Feb 2023
Response from Hotel Guest relations team on Feb 27, 2023
Thank you for your feedback

8/10 Good

Bryan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2023
Response from Hotel Guest relations team on Feb 23, 2023
Thank you for your feedback

6/10 Okay

Peter

Traveled with partner
Disliked: Property conditions & facilities
Just needs some TLC and face lifting. Bathroom door (room 111) would not close. Otherwise very nice experience. Would stay again.
Stayed 6 nights in Feb 2023
Response from Hotel Guest relations team on Feb 16, 2023
Thank you for your feedback

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and well located.
Decent, clean place with character and well situated - would stay again.
Stayed 1 night in Feb 2023
Response from Hotel Guest relations Team on Feb 13, 2023
Thank you for your feedback

6/10 Okay

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Hotel Guest relations Team on Feb 13, 2023
Thank you for your feedback

2/10 Terrible

Graham

Traveled with partner
Disliked: Amenities, property conditions & facilities
Website photos bear no resemblance to reality, does that make Expedia complicit in misrepresentation. I was guided by the photos on your site, should have checked Trust Pilot, so shoujd the trade. Bedroom awful, advertised amenities not there: restaurant and bar. Every other person staying there complaining. Noisy room, no double glazing and next bedroom residents not noisy but we could easily have had a conversation through the wall. Disgusted.
Stayed 1 night in Feb 2023
Response from Hotel Guest relations team on Feb 9, 2023
Thank you for your feed back

8/10 Good

Navid

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and convenient
I have a conference at the Royal Lancaster and this hotel was just a few hundred yards away - so convenient! Only issue was that breakfast was at 7:30 but I had to be at venue for 7:00 ! Other than that was a comfortable stay and would stay again!
Stayed 1 night in Feb 2023
Response from Hotel Guest relations team on Feb 9, 2023
Thank you for your feedback

10/10 Excellent

Wendy

Stayed 1 night in Jan 2023
Response from Hotel Guest relations Team on Jan 30, 2023
Thank you for your feedback

10/10 Excellent

Vitaliy, WEST CHESTER TOWNSHIP

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very very warm inside. Very nice !!
Stayed 3 nights in Jan 2023
Response from Hotel Guest relations team on Jan 30, 2023
Thank you for your feedback

8/10 Good

Sajid

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is in a good location But inside is very out dated and the bed is very uncomfortable and the bathroom is very out dated Breakfast is very simple no hot food
Stayed 1 night in Dec 2022
Response from Hotel Guest relations Team on Dec 28, 2022
Thank you for your feedback

2/10 Terrible

Gillian

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Really rundown
I was very disappointed with this old & rundown hotel. It was substandard with very little heat, broken tiles, holes in the carpets and furniture. The front desk clerk was less than helpful & no early check-in allowed. The location is good, the bedding seemed clean, breakfast ok. Not good value at all.
Stayed 1 night in Dec 2022
Response from Hotel Guest relations team on Dec 19, 2022
Thank you for your feedback

6/10 Okay

Verified traveler

Hotel is loacted near rhe city center so its accessible to go near the tourist spot. comfort room is a mess. Bed is uncomfortable. Heater is not functioning well. Breakfast is fine
Stayed 3 nights in Dec 2022
Response from Hotel Guest relations team on Dec 16, 2022
Thank you for your feedback

10/10 Excellent

Sherrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really close to the tube station. Staff were lovely. Room was clean and I had everything I needed
Stayed 1 night in Dec 2022
Response from Hotel Guest relations team on Dec 14, 2022
Thank you for your feedack

4/10 Poor

Allan

Disliked: Cleanliness, property conditions & facilities
London prices , but No quality….
Nice couple of days in London , but this hotel did nothing to boost the experience, Somewhere to sleep and pretty well located but that’s all I can say really …..
Stayed 1 night in Dec 2022
Response from Hotel Guest relations team on Dec 14, 2022
Thank you for your feedback

8/10 Good

Vicky Mei

Stayed 1 night in Nov 2022
Response from Hotel Guest relations team on Dec 5, 2022
Thank you for your feedback

6/10 Okay

Colin

Liked: Staff & service
Ok
Ok for the price
Stayed 1 night in Nov 2022
Response from Hotel Guest relations team on Nov 17, 2022
Thank you for your feedback

2/10 Terrible

Samson

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
People very friendly but it’s the worst condition hotel I have ever been in
Stayed 1 night in Nov 2022
Response from Hotel Guest relations team on Nov 14, 2022
Thank you for your feedback

8/10 Good

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great location. Hotel is right next to Lancaster Gate underground station. The hotel is showing it's age, and many would say it needs renovating. But for me, I like stepping back in time. It was clean, comfortable, friendly staff, and decent value.
Stayed 1 night in Oct 2022
Response from Hotel Guest relations Team on Oct 31, 2022
Thank you for you feedback

2/10 Terrible

Grant

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Poor Condition Hotel
Welcome was lacking any warmth, the hotel is in poor condition and dirty, the external area bares no resemblance to the photos on Hotels.com and desperately requires redecoration. Interally the bathroomwas the worst I have ever stayed in, old, broken tiles, since, bathseals really bad, wonky lights, threadbare carpet. was not worth £130 a night
Stayed 1 night in Oct 2022
Response from Hotel Guest relations team on Oct 20, 2022
Thank you for your feedback

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Authentic old hotel in convenient location.
The hotel was clean, but definitely could use some fixing up -- drapes, caulking in bathroom, lighting, but it was comfortable and everyone was pleasant Breakfast was good
Stayed 2 nights in Sep 2022
Response from Hotel Guest relations team on Oct 18, 2022
Thank you for your feedback

4/10 Poor

TRACEY

Stayed 1 night in Oct 2022
Response from Hotel Guest relations team on Oct 8, 2022
thank you for the feedback

10/10 Excellent

Jianqing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All beautiful new remodel boutique hotel , nice and classic area and very convenience to anywhere
Stayed 2 nights in Sep 2022
Response from Hotel Guest relations team on Oct 6, 2022
Thank you for your feedback

6/10 Okay

Jeff

Stayed 1 night in Sep 2022
Response from Hotel Guest relations Team on Oct 6, 2022
Thank you for your feedback

8/10 Good

Mary Grace

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The staff were extremely polite and helpful. We had a suite and although it’s dated was large and very accommodating.no central air conditioning and we were there during heat wave given portable A/C location is excellent walked most places underground 2min walk
Stayed 2 nights in Aug 2022
Response from Hotel Guest relations Team on Aug 15, 2022
thank you for your feedback

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Aug 2022

4/10 Poor

Neil

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
This is not a 4 Star Hotel
This is NOT a 4 star hotel. I feel totally mis sold on this fact and will be reviewing it as a 4 star hotel. The photos are very mis-leading and must have been took some years ago. The deco of the hotel is very tired and shabby. It must have last been decorated in the early 90's. The matrass on our bed had a large metal spring exposed causing me to scrape my leg on it. The breakfast on offer was very limited and no cooked breakfast was available. On a positive note the the hotel room was clean and the room spacious. It is in a great location 1 min away from the Italian Garden in Hyde Park and Lancaster Gate Underground station.
Expose bed spring
Stayed 2 nights in Jul 2022

6/10 Okay

Marjorie

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel in general needed maintenance done...carpet, paint, etc. Breakfast needs to have juice option. Staff cleared plate off tables and replaced food that was taken in a timely manner but never wiped down the tables after omeone had eaten there. Place mats had tea/coffee stains. Lots of crumbs. Not very conducive to enjoying a meal. AIr conditioning in our room did not work for the 4 nights we were there and were told parts couldn't be gotten for a week. Fan moving 90 degree (31 celcius) air didn't help much. Very convenient to bus/underground and nice park.
Stayed 4 nights in Jul 2022
Response from Hotel Guest relations Team on Jul 29, 2022
Thank you for your feedback

6/10 Okay

Tom

Liked: Staff & service
Disliked: Property conditions & facilities
Its rated as a 4 star but its really not, the standard is more of a 2 star. Great location and bed but thats about it
Stayed 1 night in Jul 2022
Response from Hotel Guest relations Team on Jul 29, 2022
Thank you for your feedback

4/10 Poor

Annemarie

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were friendly and helpful but the rooms were dated and smelled a bit musty. The beds weren’t terribly comfortable, and the bathroom was really unpleasant. The breakfast didn’t look very appealing so I ate elsewhere. Great neighborhood, but I am glad to have only stayed one night.
Stayed 1 night in Jul 2022
Response from Hotel Guest relations team on Jul 18, 2022
Thank you for your feedback

6/10 Okay

YAO GUANG

Traveled with family
Liked: Staff & service
Location is perfect,facility is old.No air conditioner.
Stayed 1 night in Jul 2022
Response from Hotel Guest relations team on Jul 15, 2022
Thank you for your feedback

8/10 Good

Joanne Elizabeth

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel itself is in bad need of repair, and badly needing modernisation in all areas. Definitely not worth the money the hotel is charging at the minute on booking sites. Hotel could be so much better given the ideal area it sits in being right beside Hyde Park, local tube station, and Paddington 5 minutes away.
Stayed 5 nights in Jul 2022
Response from Hotel Guest relations team on Jul 15, 2022
Thank you for your feedback

6/10 Okay

Yvonne

Stayed 1 night in Jul 2022
Response from Hotel Guest relations team on Jul 15, 2022
Thank you for your feedback

6/10 Okay

Kevin

It was just a one night stay, didn’t spend much time in hotel Hotel was a little in need of a deep clean & paint work doing for one night it was ok.
Stayed 1 night in Jun 2022
Response from Hotel Guest relations Team on Jul 5, 2022
Thank you for your feedback

2/10 Terrible

Lee

Stayed 2 nights in Jun 2022
Response from Hotel Guest relations Team on Jul 5, 2022
Thank you for your feedback

6/10 Okay

Paula

Stayed 1 night in Jun 2022
Response from Hotel Guest relations team on Jul 5, 2022
Thank you for your feedback

2/10 Terrible

Cheryl

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I booked this Regal Beauty Accomodation again after staying there in 2007 She is no beauty now inside or out. Unkempt facade with paint peeling of building and fences. Steps are needing a good clean also. Inside room carpet was threadbare and curtains dirty. No working phone no working Airconidtioner and very weak. WIFI. Upside the beds were clean and comfy. The staff where lovely and very accomodating.
Stayed 2 nights in Jun 2022
Response from Hotel Guest relations Team on Jul 5, 2022
Thank you for your feedback

4/10 Poor

Geoff

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t bother
Hotel didn’t answer the phone when trying to contact them ahead of arrival. The room was dirty and the bathroom was disgusting. Cracked tiles, limescale all over the shower fitting, shower door broken, mirror cracked. Disappointing
Stayed 1 night in Jun 2022
Response from Hotel Guest relations Team on Jul 5, 2022
Thank you for your feedback

10/10 Excellent

SUSAN P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Southsidesue
Great location by the entrance to Hyde Park. Breakfast is a continental style now since Covid. I’ve stayed here before and feel very safe walking around the area alone. It’s an old building that could use some upgrades, but I’d stay here again if in London. Front desk are very helpful.
Stayed 6 nights in May 2022
Response from Hotel Guest relations team on Jun 13, 2022
thank you for your feedback

8/10 Good

Christine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was conveniently located to where I needed to be and was good value. Decor was in need of updating - however this could be considered environmentally.
Stayed 1 night in May 2022
Response from Hotel Guest relations Team on Jun 13, 2022
thank you for your feedback