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Reviews of ibis Styles London Excel

3 out of 5
ibis Styles London Excel
272 Victoria Dock Road, London, England

Reviews

7.2

Good

Rating 10 - Excellent. 195 out of 999 reviews" "
Rating 8 - Good. 395 out of 999 reviews" "
Rating 6 - Okay. 245 out of 999 reviews" "
Rating 4 - Poor. 103 out of 999 reviews" "
Rating 2 - Terrible. 61 out of 999 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

mark

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
didnt get in to room as hotel was closed down due to lockdown
Stayed 1 night in Nov 2020
Response from ibis Styles London Excel on Nov 25, 2020
Dear Mark, Thank you for you comments. Thank you for taking the time to share your experience. We constantly strive to provide the best service possible, while using feedback to facilitate improvement. Unfortunately due to the current situation until the 02nd of December, as per Accor policy, only business stays are allowed. We are sorry we were unable to serve you this time, hopefully situation will improve and we will be able to provide you our best service.

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
KMT NOT WORTH WASTING YOUR TIME
The breakfast was just not it, no hot food served at all in a pack it was from fridge breakfast bar, apple, crosant, orange juice and yoghurt is that what I really paid the extra for ? The queen room is tiny
Stayed 2 nights in Sep 2020

2/10 Terrible

Billy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

4/10 Poor

Effie

Traveled with group
Disliked: Room comfort
Below average stay
My room was okay when I entered it. I felt like it was manageable until i decided that I want to wash my hands and take a shower! The sink was completely clogged and would not drain itself properly at all. It also left a horrible residue of nasty dirt. The beds are quite uncomfortable. I did not have a good nights rest! Then that morning there was no hot water at all in my room and unfortunately the rooms do not have a telephone, you have to whatsapp reception which really annoyed me too. I complained via text and they offered to swap rooms for me. They did not however apologise for the inconvenience at all. My new room was alot better. But I paid for breakfast however there was non. No restaurant in the hotel was available and customer service is below average! Not at all professional in the least. Quite unhappy with my stay. I would not recommend it. Not all the lights in the room work either. and the fire alarm went off at 2am in the morning!!! Twice with again No apology. Horrible service. Definitely would NOT recommend!!!
Stayed 2 nights in Sep 2020

8/10 Good

Carl

Business traveler
Liked: Staff & service, room comfort
Comfortable and good value for what I paid
I stayed for one night as I had a meeting in London the next day. The hotel was undergoing renovations when I stayed. The car park is easily accessible but costs £16 per night which is very expensive. The staff are friendly and helpful. The bed was very comfortable and the shower was clean and modern. I did not stay for breakfast so I cannot comment on the food quality.
Stayed 1 night in Aug 2020

8/10 Good

Lynne, Essex

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Renovation work being carried out - room was very clean and bathroom looked newly renovated as extra clean - no complaints for price paid - although did state breakfast included on ad but no breakfast included!
Stayed 1 night in Aug 2020

2/10 Terrible

Andrius

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great refurbed rooms!
The refurbished rooms are really good. Although we were possibly the only guests due to the Coronavirus outbreak, the staff could not have been more helpful. They are a credit to the hotel. The room was bright, the new bathroom excellent, with lovely hot shower.
Bathroom
new bedroom
Stayed 1 night in Mar 2020

8/10 Good

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Feb 2020
Response from Myllena Martins on Mar 3, 2020
Good Morning, Thank you for your review. Kind Regards

10/10 Excellent

Paula

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to the Excel. Great having bar/restaurant attached to hotel where they serve meals late. Only downside was our heating in room did not work
Stayed 2 nights in Feb 2020
Response from Myllena Martins on Mar 3, 2020
Good Morning, Thank you for your review. We are glad you had a great time with us. I will be passing the issue raised to the relevant team to make sure it does not happen again. Kind Regards

4/10 Poor

Karen Docherty

Traveled with family
Disliked: Room comfort
cold rooms noisy guests
the room had no heating and drafty windows it was freezing. we were moved to another room, sadly it was on a floor full of kids trip and they were extremely noisy til about 1 am, running along corridors, banging on doors, shouting, laughing loud, play music loud, until security told them off. dinner wasnt that great. breakfast was ok and rooms were clean
Stayed 1 night in Feb 2020
Response from Myllena Martins on Mar 2, 2020
Good Morning, Thank you for your review. We apologize for the inconveniences caused during your stay. We will take the necessary measures to ensure it does not happen again. Kind Reegards

6/10 Okay

Natalie

Traveled with family
Liked: Cleanliness, staff & service
Great staff
There were works going on amd near the hotel which I never knew about which resulted in a drilling and banging all night. No hot veggie option at brekkie either other tban beans and hash browns which was a shame and only side plates no larger plates which was odd. Overall, not an unpleasant stay and all the staff encountered were fab. Just could of done with some sleep!
Stayed 1 night in Feb 2020
Response from Myllena Martins on Feb 24, 2020
Good Morning, Thank you for writing us a review. We appreciate you had a great time during your stay and we look forward to seeing you again. We will be looking into the issues mentioned so they can get sorted as soon as possible. Kind Regards

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Ideal location for event at ExCel. Had a great nights sleep and lovely food in pub.
Stayed 1 night in Feb 2020
Response from Myllena Martins on Feb 23, 2020
Good Morning, Thank you for your review. We appreciate you had a great time with us. We look forward to seeing you again. Kind Regards

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from Myllena Martins on Feb 23, 2020
Good Morning, Thank you for your review. Kind Regards

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good receptionist definitely deserves management knows what she’s doing
Stayed 1 night in Feb 2020
Response from Myllena Martins on Feb 23, 2020
Good Morning, Thank you for your review. Kind Regards

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, well equipped hotel near ExCel
Clean, well equipped room with plenty of power and usb points. Great choice of buffet breakfast and adjacent pub serving excellent food in the evening. Bistro bar with coffee and snacks for during the day. Directly opposite train link but hotel is surprisingly quiet given location. Ideally located for London ExCel which is a short walk away.
Stayed 2 nights in Feb 2020
Response from Myllena Martins on Feb 19, 2020
Good Morning, Thank you for your review. We appreciate that you had a great time during your stay. Kind Regards

10/10 Excellent

Zoe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never miss a beat!
This was our 2nd time staying at ibis Styles London Excel. Seeing a gig at the O2 we were looking for a hotel in the area and this one ticks all the boxes. Great service, nice rooms, good breakfast & a pub attached - what more could you ask for!
Stayed 1 night in Jan 2020
Response from Myllena Martins on Feb 19, 2020
Good Morning, Thank you for your review. We appreciate that you had a great time during your stay. Kind Regards

10/10 Excellent

Nathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Myllena Martins on Feb 13, 2020
Good Morning, Thank you for your review. We are glad you had a great time with us and we hope to see you soon again. Kind Regards

2/10 Terrible

Gareth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Room was horribly dirty with stains. Staff were unwelcoming Hotel is just overall grotty and poorly up kept.
Stayed 1 night in Feb 2020
Response from Myllena Martins on Feb 11, 2020
Good Morning, Thank you for your review. We are sorry you experienced some problems. I will be passing the comments to the relevant team. Kind Regards

6/10 Okay

Daniel

Liked: Cleanliness
Stayed 2 nights in Jan 2020
Response from Myllena Martins on Feb 5, 2020
Good Morning, Thank you for your review. Kind Regards,

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was a nice hotel in a quiet place. Everything was good apart from when the cleaners tried to come into my room at 8;30 and scared the life out of me especially as I was not wearing any trousers. I am aware there is a sign you can put on the door but 8;30am when check out is not until 11am is not an acceptable time to let yourself into someone’s room to see if they are still in there
Stayed 1 night in Feb 2020
Response from Myllena Martins on Feb 5, 2020
Good Morning, Thank you for your review. We are glad you have enjoyed your stay. We apologise for the inconvenience, and rest assured these problems will be dealt with by the relevant team. Kind Regards,

8/10 Good

Nathalie

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2020
Response from Myllena Martins on Feb 4, 2020
Good Morning, Thank you for your review. Kind Regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
We arrived on a day when the door cards weren't working and the pressure on the staff to get everything sorted out when it was a technical issue was huge. The staff were amazing - helpful, patient and calm, even when faced very disgruntled guests. As for the rest of the hotel, it was OK - breakfast was really nice, accessed up something akin to a prison staircase, pub area was OK, again with very helpful staff, our room (an apartment) was huge and really well equipped, although a bit fusty. The whole place just needs a bit of a refurb and it'll be great - the car park at the back looks pretty dodgy, as does the rear of the hotel for example. Location is great, a minute from Custom House DLR and the ExCel with really good eating options nearby. We'll definitely be back.
Stayed 1 night in Jan 2020
Response from Myllena Martins on Feb 4, 2020
Good Morning, Thank you for your review. We highly appreciate you had a great time with us and we hope to see you again. Kind Regards,

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for ExCeL and good rooms.
Comfortable, clean and tidy room, exactly as described. Very convenient for ExCeL and train links, great pub downstairs. Nothing to not like. :-)
Stayed 2 nights in Jan 2020
Response from Myllena Martins on Feb 3, 2020
Good Morning, Thank you for your review. We are glad you have enjoyed your stay with us and we hope to see you again soon. Kind Regards

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

luma

Business traveler
Liked: Cleanliness
Disliked: Staff & service
The property is conveniently located next to the excel exhibition center. It’s clean. Staff are helpful to a point. It’s pretty much self service though. Breakfast is not the best. It’s just ok
Stayed 4 nights in Jan 2020
Response from Myllena Martins on Feb 3, 2020
Good Morning, Thank you for your review. We are glad you have enjoyed your stay with us and we hope to see you again soon. Kind Regards,

10/10 Excellent

Tina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for 02! Great hotel! Rooms were nice, price was great! Breakfast delicious! Pleasantly surprised!
Stayed 1 night in Jan 2020
Response from Myllena Martins on Jan 30, 2020
Good Morning, Thank you for your review. We are glad you have enjoyed your time at Ibis Styles London Excel and hope to see you again. Kind Regards

8/10 Good

Emanuel

Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Lovely staff but the room had no hot water in the sink and no heating so a heater was provided. We also had to change rooms and the key lock was broken. The staff were really nice but let down by the corporation.
Stayed 4 nights in Jan 2020
Response from Myllena Martins on Jan 28, 2020
Good Morning, Thank you for your review. We are glad you have enjoyed your time at Ibis Styles London Excel and hope to see you again. I will be passing your comments to the relevant team so we can sort the issues raised. Kind Regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pub was recommended for food, 1st night good, second night asked for two different meals and got a sorry were not doing that tonight not enough people ask for it, if this is so, then why have something on the menu you cannot provide. poor service on that and false advertising, or misleading info on the menu.
Stayed 5 nights in Dec 2019
Response from Myllena Martins on Jan 28, 2020
Good Morning, Thank you for your review. We are sorry you have experienced some problems during your stay. I will be passing the comments to the relevant team. Kind Regards

10/10 Excellent

Marcus Chin

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2019
Response from Gemma Osbourne on Jan 3, 2020
We appreciate the positive feedback about our Hotel and look forward to welcoming you back on your next visit to London.

10/10 Excellent

Asia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Gemma Osbourne on Jan 3, 2020
We appreciate the positive feedback about our Hotel and look forward to welcoming you back on your next visit to London.

10/10 Excellent

Helena

Stayed 1 night in Dec 2019

8/10 Good

Ron

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel is undergoing renovations. Wide selection on the breakfast buffet. Very near the train station. Rooms and bed are cleaned but the hotel staff not very pleasant.
Stayed 1 night in Dec 2019
Response from Gemma Osbourne on Jan 3, 2020
- Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. We are sorry that your experience did not meet your expectations. We do take our guest feedback very seriously and this feedback has been given to the relevant manager look into the issues addressed by you. We wish you well and thank you for the feedback

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities
The hotel itself was nice enough, the pub restaurant attached to the hotel was nice enough average pub-style food. The room was freezing and helpfully the window had also been left open. Asked for the heating to be looked at as it was blowing out cold air. The hotel has a texting system for faults, the heating was not looked at. At breakfast, we heard a member of staff saying the heating is broken. Duvet was quite thin almost a summer duvet,so we slept in our hoodies.
Stayed 2 nights in Dec 2019
Response from Gemma Osbourne on Jan 3, 2020
- Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. We are sorry that your experience did not meet your expectations. We do take our guest feedback very seriously and this feedback has been given to the relevant manager look into the issues addressed by you. We wish you well and thank you for the feedback

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stay at Ibis Hotel in Victoria Dock road
We found the room a bit on the small side. Everything was clean and tidy staff were very helpful. But by the description we thought it was closer to the O2 arena than it was otherwise we would have chosen a hotel on the Greenwich side
Stayed 2 nights in Dec 2019
Response from Myllena Martins on Jan 28, 2020
Good Morning, Thank you for you review. We appreciate you had a great time with us. Kind Regards

8/10 Good

rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No issues room clean or though a little cold
Stayed 1 night in Dec 2019
Response from Myllena Martins on Jan 28, 2020
Good Morning, Thank you for you review. We appreciate you had a great time with us. Kind Regards

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short break
Small but well fitted room - comfortable, clean and tidy. Breakfast was fibne with good choice of food and adjoining pub meals were good.
Stayed 3 nights in Dec 2019
Response from Gemma Osbourne on Jan 3, 2020
We appreciate the positive feedback about our Hotel and look forward to welcoming you back on your next visit to London.

10/10 Excellent

Sadiki

Stayed 5 nights in Dec 2019

4/10 Poor

Stephen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The web site states its 1.5 miles to Charlton AFC on arrival we found it to be 5.1 miles very disappointing. Apart from that everything else was fine with an excellent choice of breakfast
Stayed 1 night in Dec 2019
Response from Myllena Martins on Jan 28, 2020
Good Morning, Thank you for you review. We appreciate you had a great time with us. Kind Regards

6/10 Okay

Verified traveler

Traveled with group
Disliked: Staff & service
Location to the O2 was convenient and easily accessible from the LDR
Stayed 1 night in Dec 2019
Response from Gemma Osbourne on Jan 3, 2020
Thank you for taking the time to share your experience. I am pleased to read that location suited your purpose of visit.

10/10 Excellent

Keith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay on 5th to 6th December
Great location to nip in and out of London but primarily very good value for money. Needed two rooms (one for an overseas visitor) and it was very easy and convenient to book. Rooms comfortable & practical and breakfast adequate.
Stayed 1 night in Dec 2019
Response from Gemma Osbourne on Jan 3, 2020
Thank you very much for taking the time to write a review and for your positive comments. It is always a pleasure to read such positive feedback. We are happy to hear that you enjoyed in your stay and delighted that we were able to assist you with your needs. Once again thank you for the lovely review and it is our hope that you will allow us to serve you again in the near future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Myllena Martins on Jan 28, 2020
Good Morning, Thank you for you review. We appreciate you had a great time with us. Kind Regards

6/10 Okay

David

Business traveler
Cheap and not that bad
Cheap hotel, not many amenities but good for sleeping.
Stayed 1 night in Dec 2019
Response from Gemma Osbourne on Jan 3, 2020
- Thank you for taking the time to tell us about your experience at the Ibis Styles London Excel. We are sorry that your experience did not meet your expectations. We do take our guest feedback very seriously and this feedback has been given to the relevant manager look into the issues addressed by you. We wish you well and thank you for the feedback

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Gemma Osbourne on Jan 3, 2020
- Thank you very much for taking the time to write a review. We are happy to hear that you enjoyed in your stay and delighted that we were able to assist you with your needs. It is our hope that you will allow us to serve you again in the near future!

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Gemma Osbourne on Jan 3, 2020
Thank you very much for taking the time to write a review and for your positive comments. It is always a pleasure to read such positive feedback. We are happy to hear that you enjoyed in your stay and delighted that we were able to assist you with your needs. Once again thank you for the lovely review and it is our hope that you will allow us to serve you again in the near future!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient as across the road from the DLR. Very clean hotel.
Stayed 1 night in Dec 2019
Response from Gemma Osbourne on Jan 3, 2020
Thank you very much for taking the time to write a review and for your positive comments. It is always a pleasure to read such positive feedback. We are happy to hear that you enjoyed in your stay and delighted that we were able to assist you with your needs. Once again thank you for the lovely review and it is our hope that you will allow us to serve you again in the near future!

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a free upgrade to an apartment which was lovely. Pleasant hotel but breakfast is cheap and cheerful
Stayed 1 night in Dec 2019
Response from Gemma Osbourne on Jan 3, 2020
Thank you very much for taking the time to write a review and for your positive comments. It is always a pleasure to read such positive feedback. We are happy to hear that you enjoyed in your stay and delighted that we were able to assist you with your needs. Once again thank you for the lovely review and it is our hope that you will allow us to serve you again in the near future!

2/10 Terrible

Sarah

Traveled with group
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Gemma Osbourne on Jan 3, 2020
Thank you for taking the time to share your experience. Your feedback is important to us and I am disappointed to read that the Ibis product did not meet your expectations. We wish you well and hope to serve you better in the future