2/10 Terrible
Andrea
Business traveler, Traveled with family
Jun 8, 2024
The staff was rude when I asked them if early check in was possible, I was sent away and sent an email later explaining steps to take to get an early check in and was able to figure out the steps on my own which made the staff seem incompetent, and unwilling to help me. Also on the second night of my stay my key card stopped working, I asked the front desk staff about it, got the card back on and they checked in another guest into my room. I felt my privacy was breached, was told only a manager could refund my night and wouldn’t be available until the next day, I left, I felt unsafe and not heard or helped.
Andrea
Stayed 2 nights in Jun 2024