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Reviews of Hampton Inn & Suites by Hilton West Little Rock

2.5 out of 5
Hampton Inn & Suites by Hilton West Little Rock
1301 S Shackleford Road, Little Rock, AR

Reviews

8.8

Excellent

Rating 10 - Excellent. 613 out of 1005 reviews" "
Rating 8 - Good. 260 out of 1005 reviews" "
Rating 6 - Okay. 65 out of 1005 reviews" "
Rating 4 - Poor. 41 out of 1005 reviews" "
Rating 2 - Terrible. 26 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

cass

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morning breakfast
Stayed 1 night in May 2024

10/10 Excellent

Misti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very impressed. Staff is on it! Great stay for a family of 5!
Stayed 2 nights in May 2024

6/10 Okay

JAN

Liked: Cleanliness, staff & service
There is no microwave in room. Bed was comfortable. Great A/C. Fair pet rate. Friendly staff.
Stayed 1 night in May 2024

10/10 Excellent

Alane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere in this hotel was very quiet and pleasant. The staff was very friendly, but what I appreciate the most is the cleanliness of the entire hotel, not just the room which were very nice. We will stay here again for my husband's next appointment at UAMS.
Stayed 1 night in May 2024
Response from Cblazer on May 22, 2024
Thank you for your feedback, we appreciate it! We love to hear you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Janie

Liked: Amenities, property conditions & facilities
Very convenient location. I felt safe!
Stayed 1 night in May 2024
Response from Cblazer on May 20, 2024
Thank you for your rating! We appreciate it and hope to see you back next time your travels bring you to the Little Rock area.

10/10 Excellent

Janie

Traveled with family
Liked: Amenities
Very convenient location! The space in the room was comfortable for a party of 5!
Stayed 2 nights in May 2024
Response from Cblazer on May 20, 2024
Thank you for your feedback! We appreciate it and hope to see you back next time your travels bring you to the Little Rock area.

8/10 Good

Cathleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient, quiet, efficient and decent value.
Stayed 1 night in May 2024
Response from Cblazer on May 16, 2024
Thank you for your review, we appreciate you taking the time to let us know about your stay. We hope to see you again soon!

10/10 Excellent

Latanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean Property and Nice area.
Stayed 2 nights in May 2024
Response from Cblazer on May 13, 2024
Thank you for your feedback, we appreciate it! Have a great week!

10/10 Excellent

Paul, Pueblo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cblazer on May 9, 2024
Thank you for the rating! Hope to see you again soon!

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
Great breakfast- someone should give that guy a raise!
Stayed 1 night in May 2024
Response from Cblazer on May 6, 2024
Thank you! We sure love to have him on the team. We hope to see you again soon.

10/10 Excellent

Christopher

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Cblazer on May 4, 2024
Thank you for your rating!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean, neat property.
Stayed 1 night in Apr 2024
Response from Cblazer on May 3, 2024
Thank you for your review! Come see us again soon!

10/10 Excellent

Kieara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was sooo clean and really nice one of the best hotel in Little Rock Arkansas
Stayed 1 night in Apr 2024
Response from Cblazer on Apr 26, 2024
Thank you for your review, we appreciate it! We love to hear you had a great stay and hope to see you again soon!

10/10 Excellent

kirk

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great
Stayed 1 night in Apr 2024
Response from Cblazer on Apr 26, 2024
Thank you for your review, we love to hear you enjoyed breakfast! Come see us again soon.

10/10 Excellent

Danielle

Stayed 2 nights in Apr 2024
Response from Cblazer on Apr 17, 2024
Thank you for your rating! We appreciate your business and hope to see you again soon.

10/10 Excellent

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked a fan to sleep with.
Stayed 1 night in Apr 2024
Response from Cblazer on Apr 16, 2024
Thank you for staying with us! We hope to see you again soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good part of town…clean and convenient to shopping and war memorial
Stayed 1 night in Apr 2024
Response from Cblazer on Apr 15, 2024
Thank you for your review, we appreciate your business! Hope to see you again soon.

10/10 Excellent

Ramprathap, Bentonville

Stayed 1 night in Apr 2024
Response from Cblazer on May 3, 2024
Thank you for your rating!

10/10 Excellent

Ken

Stayed 1 night in Apr 2024
Response from Cblazer on May 3, 2024
Thank you!

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
I will stay whenever I'm in Little Rock.
Stayed 2 nights in Apr 2024
Response from Cblazer on Apr 11, 2024
We love to hear you enjoyed your stay! We hope to see you again soon.

8/10 Good

Darshit, Ypsilanti

Traveled with partner
No issues with our stay.
Stayed 1 night in Apr 2024
Response from Cblazer on Apr 11, 2024
We appreciate your business and hope to see you again soon!

10/10 Excellent

Charles

Stayed 1 night in Apr 2024
Response from Cblazer on Apr 26, 2024
Thank you!

10/10 Excellent

Kimberly F

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024
Response from Cblazer on Apr 2, 2024
Thank you for your review! We look forward to seeing you again in the future. Have a great week.

10/10 Excellent

Raluca

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Cblazer on Mar 25, 2024
Thank you! We hope to see you again soon!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, Breakfast was delicious, area seems safe and good part of city
Stayed 1 night in Mar 2024
Response from Cblazer on Mar 19, 2024
Thank you for your review, we appreciate your business and hope to see you again soon!

8/10 Good

Stephanie, Olathe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly beyond satisfied with our room.
Stayed 2 nights in Mar 2024
Response from Cblazer on Mar 12, 2024
Thank you for your review, we appreciate your business and hope to see you again soon!

6/10 Okay

Deborah

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The property was renovating...which makes it unsafe in several areas. Only ONE ELEVATOR made it so time consuming especially when arriving and wanting only to get to your room asap. The front desk guy was great! Exceptional customer service and very kind. Breakfast needs to be hot. Hard BOILED eggs goes without saying should be HOT. They were refrigerator cold.
Stayed 1 night in Mar 2024
Response from Cblazer on Mar 9, 2024
Thank you for your review. We are currently renovating the fireplace and can assure you it is blocked off to ensure the safety of our guests. We do have two elevators one located in the back of the building and apologize if you were unaware of this. We have reviewed the concern of the hard-boiled eggs and can confirm they are to be served cold. We hope you have a wonderful day and safe travels.

8/10 Good

Nick

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was great food and service definitely be back soon
Stayed 1 night in Feb 2024
Response from Cblazer on Feb 19, 2024
Thank you for your review, we appreciate your business! We hope to see you again soon.

10/10 Excellent

Lora

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, welcoming staff.Clean environment.
Response from Cblazer on Feb 7, 2024
We are thrilled to hear you enjoyed your stay with us! We hope to see you again soon.

8/10 Good

Diane

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Cblazer on Feb 3, 2024
Thank you for your rating, we appreciate your business! Come back to see us again soon.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice indoor pool
Stayed 2 nights in Jan 2024
Response from Cblazer on Jan 28, 2024
Thank you for your review, we are thrilled to hear you enjoyed your stay with us! We hope to see you again soon.

6/10 Okay

Kenyetta

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The property was under renovation. Very unattractive entrance.
Stayed 1 night in Jan 2024
Response from Cblazer on Jan 21, 2024
Thank you for your feedback. We are currently renovating the lobby and hope to have this completed in the upcoming week. We had some winter weather that extended this project. We are happy to see the staff still took great care of you during your stay with us.

10/10 Excellent

Leslie

Stayed 1 night in Jan 2024
Response from Cblazer on Jan 19, 2024
Thank you for your rating! We appreciate you and hope to see you again soon.

8/10 Good

Brittany

Traveled with group
Liked: Cleanliness, staff & service
Renovations were going on . Parking was very limited
Response from Cblazer on Jan 8, 2024
Thank you for your review, we apologize parking was limited. We are currently upgrading our guest experience and have the lobby closed for renovations. We are still offering all of our amenities including breakfast. We hope this will not deter you from returning to our property as we expect renovations to be completed in the next couple of weeks.

6/10 Okay

Regina

Disliked: Staff & service
Very underwhelmed
We were greeted by a construction zone at the hotel on 1/6/24. There was not a heads up that this would be the case. We could not use the front entrance, the lobby or the food area. We had to enter through a side door and use one tiny elevator as the other was blocked off. The carpet in the room was in desperate need of cleaning. The towels and sheets were clean as well as the parts of the floor that was not carpeted. We saw one staff member when we checked in at 10:00 pm and he was not very friendly. We won't be back.
Stayed 1 night in Jan 2024
Response from Cblazer on Jan 8, 2024
Thank you for your review, we apologize your stay was less than pleasant. We are currently upgrading our guest experience and have the lobby closed for renovations. We are still offering all of our amenities including breakfast. We hope this will not deter you from returning to our property as we expect renovations to be completed in the next couple of weeks.

4/10 Poor

LUKE

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Construction mess
Not so great. Hotel is under construction. Bed seemed very uncomfortable.
Stayed 2 nights in Jan 2024
Response from Cblazer on Jan 8, 2024
Thank you for your review, we apologize the bed was not to your standard. We are currently upgrading our guest experience and have the lobby closed for renovations. We are still offering all of our amenities including breakfast. We hope this will not deter you from returning to our property as we expect renovations to be completed in the next couple of weeks.

2/10 Terrible

Barbara, Houston

Business traveler, Traveled with family
It was under construction which was unknown to us. The noise, dust and inconvience of having to go outside to use the elevator was unexceptable to us. My husband had surgery while we were there and due to the problems we had to check out and drive 2 1/2 hours home.
Stayed 2 nights in Jan 2024
Response from Cblazer on Jan 8, 2024
Thank you for your review, we apologize the dust was heavy the day of your stay. We are currently upgrading our guest experience and have the lobby closed for renovations. We are still offering all of our amenities including breakfast. We hope this will not deter you from returning to our property as we expect renovations to be completed in the next couple of weeks.

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cblazer on Dec 27, 2023
Thank you! We appreciate your business and hope to see you again soon!

10/10 Excellent

Mark

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was clean and quiet! I slept so well it was Quiet!
Stayed 1 night in Dec 2023
Response from Cblazer on Dec 5, 2023
Thank you for your review, we love to hear you had a great experience. We hope to see you again soon!

10/10 Excellent

Glendetta

Stayed 2 nights in Dec 2023
Response from Cblazer on Dec 27, 2023
Thank you! We appreciate your business and hope to see you again soon!

10/10 Excellent

Catherine

Stayed 1 night in Dec 2023
Response from Cblazer on Dec 27, 2023
Thank you! We appreciate your business and hope to see you again soon!

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Cblazer on Dec 5, 2023
Thank you for your rating, we appreciate it! We hope to see you again soon.

8/10 Good

Raymond

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I like the property itself they were burning timber next to motel.
Stayed 2 nights in Nov 2023
Response from Cblazer on Dec 2, 2023
Thank you for your review, we appreciate it! They should be done with their project soon. We hope to see you again in the near future.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Nov 2023
Response from Cblazer on Dec 2, 2023
Thank you for your review, we greatly appreciate your business and hope to see you again soon!

8/10 Good

Peggy

Stayed 1 night in Nov 2023
Response from Cblazer on Dec 27, 2023
Thank you! We appreciate your business and hope to see you again soon!

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and spacious. The outside of the Hotel did not look great but the inside was very nice.
Stayed 1 night in Nov 2023
Response from Cblazer on Nov 13, 2023
Thank you for your review, we hope to see you again soon.

8/10 Good

Todd Eudan Moore

Stayed 1 night in Nov 2023
Response from Cblazer on Nov 27, 2023
Thank you for your review, we greatly appreciate it! We hope to see you again soon!

8/10 Good

Rhonda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great selection for breakfast. The room was very clean and spacious. Nice and quiet on the 4th floor. The only thing I can complain about was insufficient parking around the front.
Stayed 4 nights in Oct 2023
Response from Cblazer on Oct 30, 2023
Thank you for your review, we appreciate it. We love to hear it was a quite stay. We hope to see you back with us next time you are in the Little Rock area.

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cblazer on Oct 27, 2023
Thank you for your rating, we appreciate it! Hope to see you again soon.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Good breakfast. Courteous staff.
Stayed 2 nights in Oct 2023
Response from Cblazer on Oct 23, 2023
Thank you for your review. We love to hear you enjoyed the hotel and your stay with us. We hope to see you again soon!