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Reviews of The Village of Loon Mountain

The Village of Loon Mountain
72 Loon Village Road, Lincoln, NH

Reviews

8.6

Excellent

Rating 10 - Excellent. 220 out of 461 reviews" "
Rating 8 - Good. 158 out of 461 reviews" "
Rating 6 - Okay. 53 out of 461 reviews" "
Rating 4 - Poor. 19 out of 461 reviews" "
Rating 2 - Terrible. 11 out of 461 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Keith

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location but the property needs some help. Bed were uncomfortable with springs poking into you from the mattress. Fireplace was also changed out from an actual propane one to very fake looking electric one. Check in and out were easy. Did not go to the pool but was told by the front desk there is a heated one available. Be aware that if you are not on the ground floor you will need to carry your stuff up a set of stairs as there are no elevators or handicap access to the upper floors.
Stayed 2 nights in May 2024
Response from Director Inventory Management on May 10, 2024
Glad you were happy with the location and your check in. Thank you for staying with us.

2/10 Terrible

Laurie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were giving a room with dirty towels and when my husband touched the fireplace it fell apart in his hands. They did give us a 2nd room. The towels had a horrible smell to them. Basically no ladder into the pool. Bedroom was cold all night. Definitely wouldn't go back or recommend!
Stayed 1 night in Apr 2024
Response from Director Inventory Management on Apr 30, 2024
I apologize. That is not the customer satisfaction we strive for. I will reach out to management and investigate further.

4/10 Poor

mark

Traveled with partner
Pool hrs make it virtually impossible to use th pool !…website info doesn’t match a lot of things at the complex.. very misleading. Fireplaces not working should be listed on website..big disappointment to the wife.. Poland fireplace are why we pick resorts!!!!
Stayed 1 night in Apr 2024
Response from Director Inventory Management on Apr 18, 2024
I apologize for the inconvenience. We will be sure to reach out to management and pass along your information.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Director Inventory Management on Mar 19, 2024
Thank you

10/10 Excellent

Margaret, Colorado springs

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Director Inventory Management on Feb 13, 2024
Thank you.

4/10 Poor

Nicolette

Liked: Cleanliness
The rooms are nice, the staff almost seems inconvenienced by you needing to check in. Check in is 5pm and check out is 10am. The pool area is only open until 6 pm most nights and 7pm the other 3 nights. If you are only there 1 night you may not even get a chance to use the amenities.
Stayed 2 nights in Feb 2024
Response from Director Inventory Management on Feb 9, 2024
I apologize we didn't deliver the customer service that we pride ourselves on. We hope you will give us another chance in the future.

10/10 Excellent

Zach

Stayed 1 night in Feb 2024
Response from Director Inventory Management on Mar 22, 2024
Thank you

10/10 Excellent

Matt

Great location and view of the ski mountains. Outdoor hot tub fantastic. Fireplace didn’t work but they explained the maintenance problem
Stayed 2 nights in Jan 2024
Response from Director Inventory Management on Jan 29, 2024
Yes the view is wonderful! Thank you for staying with us.

8/10 Good

Juliana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the location, so close to Loon and staff was great! Condo was very nice. Only there for one night. It was cold (obvi because January in NH mountains) the baseboard heaters worked but needed multiple layers to sleep-would have appreciated additional blankets in the closets. The pool and hot tub building was nice - its separate from all the buildings and its own business so it has different hours . Overall I would stay again, for more nights and bring some blankets.
Stayed 1 night in Jan 2024
Response from Director Inventory Management on Jan 22, 2024
Thank you for staying with us.

10/10 Excellent

Debra, Williston

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The condo we had was amazing! Brought back memories from when i was younger being up there with my parents and siblings
Stayed 3 nights in Jan 2024
Response from Director Inventory Management on Jan 19, 2024
That makes us so happy! Thank you for staying with us

10/10 Excellent

Abigail

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Director Inventory Management on Jan 19, 2024
Thank you

2/10 Terrible

Kelli

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director Inventory Management on Jan 31, 2024
We would appreciate any feedback you are willing to provide as we strive to exceed the guest expectation.

8/10 Good

Lewis

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stay was good! No complaints. Very standard amenities included for the room.
Stayed 1 night in Nov 2023
Response from Director Inventory Management on Nov 30, 2023
Thank you for staying with us.

8/10 Good

Kathleen

Stayed 2 nights in Nov 2023
Response from Director Inventory Management on Dec 4, 2023
Thank you

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Director Inventory Management on Nov 14, 2023
Thank you

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice layout of the Condo. Some things did not work (fireplace). But overall very comfortable and quiet.
Stayed 1 night in Oct 2023
Response from Director Inventory Management on Oct 25, 2023
We are so glad you enjoyed your stay.

10/10 Excellent

Felicia

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place. Wish the fitness center would be opened earlier.
Stayed 2 nights in Oct 2023
Response from Director Inventory Management on Oct 16, 2023
We appreciate you staying with us

10/10 Excellent

Linda

Stayed 1 night in Oct 2023
Response from Director Inventory Management on Oct 27, 2023
Thank you

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Being surrounded by mountains and close to town
Stayed 2 nights in Oct 2023
Response from Director Inventory Management on Oct 5, 2023
Fabulous! Thank you

10/10 Excellent

Humberto

Stayed 1 night in Sep 2023
Response from Director Inventory Management on Oct 25, 2023
Thank you

6/10 Okay

Been

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Director Inventory Management on Sep 28, 2023
We would appreciate any feedback you can provide as we work hard to exceed the expectation.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Director Inventory Management on Sep 25, 2023
Thank you for staying with us.

4/10 Poor

Robert

Disliked: Property conditions & facilities
Sheets and towels were clean. Needs some serious updating. Looks/smells old. Not a good value for the money. Will never stay there again.
Stayed 1 night in Sep 2023
Response from Director Inventory Management on Sep 18, 2023
I apologize we didn't meet the expectation.

10/10 Excellent

Aura, Manchester

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is our 4th time at The Village of Loon Mountain and we love it there. Each employee is amazing, friendly, helpful and professional. They have different amenities that make your stay awesome each and every time. Regardless of the season, The Village of Loon is a great place to stay if you are looking to be by the mountains!
Stayed 2 nights in Sep 2023
Response from Director Inventory Management on Sep 12, 2023
Fantastic! We appreciate you stay with us.

10/10 Excellent

Rosanne

Liked: Cleanliness, room comfort
Rey nice stay in Lincoln NH
Resort was very nice and comfortable. All staff was friendly and helpful. Room was nice and clean. Lots to do in the area and awesome restaurants Gordi’s is a definite go too. Would definitely return to The Village 👍
Stayed 1 night in Sep 2023
Response from Director Inventory Management on Sep 5, 2023
Wonderful!! Yes please come back and stay with us soon.

6/10 Okay

Cynthia

Traveled with partner
Disliked: Amenities, property conditions & facilities
I booked through Expedia and was told check is was 3pm however checkin was not until 5pm. We had a wedding at 4pm and needed to get ready in the room. Checkin being 5pm and checkout at 10am for the price you charge is outrageous as well as your property being so run down. The room itself was ok. But the grounds and pool area look extremely run down.
Stayed 1 night in Aug 2023
Response from Director Inventory Management on Sep 1, 2023
I apologize we were unable to meet the expectation.

10/10 Excellent

Hilary

Stayed 1 night in Aug 2023
Response from Director Inventory Management on Sep 13, 2023
Thank you

8/10 Good

Amy

Stayed 3 nights in Aug 2023
Response from IMC on Aug 22, 2023
Thank you for staying with us.

10/10 Excellent

Steven

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2023
Response from Director Inventory Management on Apr 10, 2023
Thank you

8/10 Good

Michael

Stayed 2 nights in Mar 2023
Response from Director Inventory Management on Mar 29, 2023
Thank you!

8/10 Good

Michael

Stayed 2 nights in Mar 2023
Response from Director Inventory Management on Mar 29, 2023
Thank you!

8/10 Good

Jackie

Traveled with family
Liked: Cleanliness
Good place for families
The unit was dated but did the job! Our family of 4 fit (queen bed and pulpit couch) and was able to cook breakfast each morning in the unit! The kids loved the indoor pool(s), which was great after skiing! There aren’t any food shops/restaurant options within the property or walking distance.
Stayed 2 nights in Mar 2023
Response from Director Inventory Management on Mar 8, 2023
Sounds like a great family vacation. Thank you for staying with us.

10/10 Excellent

Celeste

Liked: Cleanliness, room comfort
A quiet home away from home!
My husband and I stayed from Sunday to Friday, and it was very enjoyable. We were expecting a king bed, but there was a queen bed. Besides that, the apartment was wonderful. I loved the fireplace, and it had a very cozy feel, just like home! My husband loved the fact that Loon Mt was right across the street...he was skiing 3 days there. We had requested an accessible apt. and a bottom floor. We got both! Also, we had a lot of snow, and the staff did a great job with plowing, salting, etc. We would definitely stay again!!
Stayed 5 nights in Feb 2023
Response from IMC on Mar 6, 2023
Thank you for staying with us! We hope to see you again.

10/10 Excellent

A Joseph

Traveled with family
Liked: Cleanliness, room comfort
Only place to stay
Great location and super clean!
Stayed 1 night in Mar 2023
Response from IMC on Mar 5, 2023
Thank you for staying with us!

8/10 Good

Crystal

Stayed 1 night in Nov 2022
Response from Director Inventory Management on Feb 21, 2023
We hope you had a great stay.

8/10 Good

Francisco

Traveled with partner
Liked: Cleanliness
No bar or restaurant.
Stayed 1 night in Feb 2023
Response from Director Inventory Management on Feb 21, 2023
Thank you

10/10 Excellent

Deborah

Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2023
Response from Director Inventory Management on Feb 21, 2023
Thank you

10/10 Excellent

Hans

Stayed 1 night in Feb 2023
Response from IMC on Mar 12, 2023
Thank you!

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fully stocked kitchen in the ground floor condo was great so we could shop at Price Chopper and cook our own meals in order to keep costs down. After staying at two other over priced ski resort properties in Maine days prior, we were going over budget. Everything about Village of Loon Mtn and the ski hill itself was cheaper in cost, better equipped and within a short drive to a proper ski town vs staying slopeside with not much around. We really enjoyed the multiple pools and hot tubs at the property as well.
Stayed 2 nights in Feb 2023
Response from Director Inventory Management on Feb 13, 2023
We are so happy you enjoyed the stay! We hope you will come back and stay with us again.

8/10 Good

Pj

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was a little dated but the rooms were clean and neat and looks like they had been recently painted the exterior the building was a little rough receptionist checking in was very helpful receptionist checking out was are curious how our state was in when we were coming back even the guys shoveling the snow and cleaning the parking lot we’re family I made sure that you had good footings lots of ice lots of salt when I asked recommendations for food or drink they always asked what your price range was lots of good eats in Lincoln New Hampshire
Stayed 2 nights in Feb 2023
Response from Director Inventory Management on Feb 10, 2023
We hope you will come see us again soon

10/10 Excellent

Sadaf

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cozy vibes. Perfect for our family.
Stayed 1 night in Jan 2023
Response from Director Inventory Management on Feb 10, 2023
Wonderful! Glad you enjoyed yourself

10/10 Excellent

Christina

Stayed 1 night in Jan 2023
Response from IMC on Mar 6, 2023
Thank you!

10/10 Excellent

Jeremy

Stayed 1 night in Jan 2023
Response from Director Inventory Management on Feb 1, 2023
Thank you

10/10 Excellent

Alec

Liked: Cleanliness, amenities, property conditions & facilities
Loved the pools and got tubs.
Response from IMC on Jan 18, 2023
Thank you for staying with us!

10/10 Excellent

ZhuHong

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from IMC on Mar 6, 2023
Thank you!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness
I shouldn’t be saying how excellent this day was because I will have more competition on my next booking
Response from Director Inventory Management on Jan 4, 2023
We cant wait to see you again.

10/10 Excellent

Adam

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022
Response from Director Inventory Management on Dec 28, 2022
Thank you

4/10 Poor

Anne

Traveled with family
Liked: Cleanliness, property conditions & facilities
Confirmed reservation late check-in with front desk the day before travels, as recommended. However, upon arrival at 1230 am neither of the condo keys were able to open our door and we were locked out until 130 am
Response from Director Inventory Management on Dec 19, 2022
I am so sorry we will check with the resort regarding the situation. My sincerest apologies.

8/10 Good

Michelle

Stayed 1 night in Dec 2022

8/10 Good

katherine

Stayed 1 night in Oct 2022